365villas

Avantages

365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!

Inconvénients

There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.

Avantages

I like its intuitive, ease of operation and very qualified staff.

Inconvénients

Some key features such as payment processing are not available in my country andI i feel that this should be remedied .
I would like to see Booking.com be more Integrated with 365Villas.

Avantages

The customer support and the constant enhancements 365 Villas is doing to better the product and keep up with industry trends.

Inconvénients

Some of the synchronization issues with Airbnb

Avantages

- Some employees really tried to help us.
- Sales presentation is really good

Inconvénients

- their software especially the WordPress website is not ready to be sold as a product that is working properly.
- the WordPress theme is full of bugs
- the multilanguage function is not working
- most of the time I was writing translations and bug lists
- communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project
- always delay in delivering or bug fixing
- no confession about their missing delivery of a working product
- cooperation partners like Rentals United did not work as promised

Avantages

Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up.

Inconvénients

If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me.

Alternatives envisagées 

Pourquoi passer à 365villas

Avantages

One stop shop
Easily manage all property descriptions, features, photos, rates, contracts etc. all in one interface all while 365 pushes to multiple platforms seamlessly including our own website and booking engine.
Reporting

Inconvénients

Quite honestly not very much. A few minor interface glitches and some auto correction flaws within the unified messaging tools, nothing really very alarming.

Avantages

We like the response from the Support Department. They just solved a big issue for us with taxes being sent over to Airbnb. Thankful for that fix.

Inconvénients

The Reporting Feature needs a lot of work. We tried the Report Writer as well and we can not use it. Mostly, we would like to write our own schedules within 365Villas. We find this feature unfriendly to use and create reports.

Alternatives envisagées 

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Avantages

The single point of communicating and finances makes using multiple channels easy to manage.

Inconvénients

The on-boarding process and time it takes to be productive takes a bit, but I don’t know if other competitors tools would be more quicker.

Alternatives envisagées 

Pourquoi passer à 365villas

Avantages

Response of the 365 Villa's team
Great onboarding with [sensitive content hidden]
user friendly interface
with the bolt on options you can customize the package to what you need

We gave a suggestion for the history of owner bookings and they made it happen quickly!

Inconvénients

no mobile app
onboarding process takes long (but serves as a training and setting up the system)

Alternatives envisagées 

Pourquoi choisir 365villas 

Logiciel antérieur 

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Avantages

Easy to adapt from other system we used before. Very good customer Service and Training

Inconvénients

All good, just so many functions (which is good) but it take time to learn

Avantages

It is very easy to get set up and to use. Training is a snap and the system automates many of the actions around guest communication and the booking process.

Great support and very quick to respond to any questions or issues.

Very affordable and full featured.

Inconvénients

The system may be too easy and some of the reporting can limiting if you have a lot of owners to report to

The system requires a few 'add on' features at extra cost that sometimes seem like they should have been included.

For daily use and inventory and guest management however the system is a star

Alternatives envisagées 

Pourquoi passer à 365villas

Avantages

Ease of use and how the developers thought about all the little things needed when managing properties and calendars

Inconvénients

There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough.

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Avantages

Easy of use, without any doubt!
Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized!

Inconvénients

Usability, and there are all the desired Features!

Alternatives envisagées 

Pourquoi choisir 365villas 

Logiciel antérieur 

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Avantages

We have been using 365 villas over 1 year now, we worked in the past with MyVR and after that AVANTIO and to date this is the best one we have used. They recently launched new rally good features that we have been requesting for years to other systems like having final total pricing when placing dated and searching for availability. Also the integrated websites they have now are really sleek and great looking for the Luxury Market.

Inconvénients

They took some time to enable VRBO and IRBNB inquiry only booking but now that feature is available and we currently have no more requests for them as everything works as we want it to.

Avantages

The support was very effective, detailed and valuable

Inconvénients

The system is very wide with so many options, so the training has to be very intensive

Avantages

They did the onboarding well and answered queries during the process. Nice features and easy to use. Quick support throughout

Inconvénients

Will be great to have the rental united integration with some of the Indian platforms like Agoda

Alternatives envisagées 

Avantages

I was not using any management software prior to signing up for 365 Villas. I was beginning to feel like I was married to my work of owning and managing 7 vacation rentals. This product has helped me get my life back and also makes everythings so organized and streamlined.

Inconvénients

I have a little trouble understanding the rates at times, but I'm getting there.

Avantages

The booking entry system is very easy to learn, understand and to use.

The training given to me was simple due to the clean and clear navigability of the interface.

The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language.

There is also a multi currency feature which is very important to us, this is always accurate and easy to use.

Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name.

When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking.

Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature.

Attachments can be pre-uploaded and send to the client on the booking confirmation.

The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

Inconvénients

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly.

Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes.

There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units.

One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants.

On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants).

However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

Avantages

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required.

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Inconvénients

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Avantages

We use 365 Villas every day in our business, it`s very easy to use and it has improved over the years.
It's a highly recommended software for vacation rental host &serviced apartments.
Main website and business website is user friendly too.

Inconvénients

There are items we would like added/modify to service more individual property managers and we hope they take our feedback on board and consider more individual changes in the future.

Avantages

Extremely comprehensive and user friendly. Catering for all aspects of vacation rental. Ability to accommodate tailored custom features based on our specific needs i.e. complete new integration of payment gateway. Frequent enhancements to expand features and improve overall functionality. Customer orientated and great support.

Inconvénients

very little not to like - all suggestions for added functionality and features are considered

Avantages

Quotes are created instantly but you can personalize them (and other email templates) before sending.

Inconvénients

I love the embedded calendars and other widgets, but wish we had a little more editorial control about the colors and style.

Avantages

It covers almost all areas of our business from website, to OTAs, to guest communications, to housekeeping and accounting. It is easy to use and with a good deal of configurability. Also integrates well with PriceLabs.

Inconvénients

As with most things, there are some weaker areas. I'd say these are analytics and capturing a breakdown of booking financials from OTAs

Avantages

The ease with which I can use the software is what I like most.

Inconvénients

At first I didn't really like the calendar form but then it was improved.

Avantages

1 program for all reservations, inquiry, administration and my website is very efficient.
Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

Inconvénients

It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)