Infor CRM

Avantages

It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Inconvénients

It could be a little difficult to learn how to use it

Avantages

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Inconvénients

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Avantages

There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.

Inconvénients

Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work.

Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.)

DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group).
We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times.

Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless.

When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster.

Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted.
Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal.

Avantages

The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.

Inconvénients

The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.

Avantages

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

Inconvénients

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

Avantages

Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Inconvénients

We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Avantages

We use it daily to track orders.. You can build favorites, track orders and more

Inconvénients

I don't like how in some areas you can not cut and paste

Avantages

Easily accessible and managing contacts within the platform is easy to do. The interface is highly customizable. Web-based tool and also has a mobile site, so it can be accessed from anywhere. There have been some product design improvements that have upgraded the platform recently.

Inconvénients

This interface is hard to maintain because of its custom features. Infor customer service ha not been helpful when we call them for help. Training for this cumbersome tool costs additional funds and isn't included in the software price. Seems like a lot of nickel and diming to me!

Avantages

I like the grouping feature and how easy it is to set up new accounts, contacts, and activities.

Inconvénients

I don't like the lack of easy reporting.

Avantages

Call my company and ask them about using CRM of Infor to handle their CRM needs? Answer? Nothing good

Inconvénients

My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company. It was a nightmare.

Avantages

Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

Inconvénients

It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.

Avantages

Ease of storing and finding key data, especially project details and contact history info. Love the LookUp options

Inconvénients

There aren't many Cons that I've found. Its format is layed out very simply to provide great flexibility

Avantages

Only takes a week to really understand the functionality of the tool. Great for 1st time sales teams but eventually they are going to need a much more intuitive product.

Inconvénients

Clunky, looks like it was made in the 1980, and really is not that reliable because it crashes at times

Avantages

# good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management
# highly customizable platform

Inconvénients

# Could be good if bundled with ERP modules for seamless functionlities
# Analytic visualization can further be improved

Avantages

easy to manage, reliable, and agile software to manage your retail business

Inconvénients

i've not faced any negatives with this CRM software.

Avantages

The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it.

Inconvénients

Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration.

Avantages

THE ACCURACY OF THE RATING, I DON'T HAVE TO WORRY ABOUT UPRATES LATER IN THE FUTURE. WHAT YOU SEE IS WHAT YOU GET.

Inconvénients

THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG.

Avantages

Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client.

Inconvénients

There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix.

Avantages

Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client.

Inconvénients

There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix.

Avantages

Saleslogix is highly customizable. The desktop client is very responsive performance wise. The CRMs flexibility makes it a viable alternative to other CRMs that are cloud-based and less adjustable.

Inconvénients

The language the desktop front end is written in needs to be updated to C# or another .Net technology.

Avantages

The product is able to run from different platforms and runs easily inside of Outlook.

Inconvénients

You can't add a new vendor through Xbar. We had some issues installing the software in-house, but it's working now.

Avantages

They are very proactive in taking care of any issues we have with the product.

Inconvénients

There is nothing that I could suggest to change about this product.

Avantages

It's modified to our applications. It has worked well for what it is designed for.

Inconvénients

Graphical appearance or the working platform. Apart from this, it's good for people like me, a non IT guy.

Avantages

The product is user friendly and our consultant has been very helpful getting us set up.

Inconvénients

We have had a few conversion issues, but our consultant fixes any outstanding issues.