Clover

Avantages

It is easy to use and offers great reporting tools.

Inconvénients

We have encountered some customer service issues at times.

Avantages

I like the ability to send credit card invoices directly to clients that are encrypted.

Inconvénients

These guys cannot be trusted. My dollar volume is close to $1 million a year and my average sale was between $2500 and $5000. I do tax consulting.

When Clover suspects anything on your account, they will hold your money. They will also take their fees out of your account without paying you. I have had $90,000 on hold for Eight days so far. Clover is unresponsive, they don’t give me a timeframe of what’s happening, or anybody to talk to. My rep is in Arizona, and California, and I would avoid her like the plague.

Avantages

Nothing at all. They shut down my account without any notice.

Inconvénients

Customer service, service itself, sales representative

Avantages

Nothing!!! Horrible in every way. Customer service terrible

Inconvénients

THEY LIED ABOUT MONTHLY RATE. GOT OUR BANK ACCOUNT INFORMATION WRONG. NEVER GOT OUR FUNDS

Avantages

Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.

Inconvénients

We've had multiple days of no service within the last couple months. Customer Service is horrible.

Avantages

The support is amazing. No question is too simple. They always go above and beyond to help

Inconvénients

Nothing, we have 2 devices to help serve our customers. One that is controlled by an iPad and a hand held mobile one

Avantages

Nothing. Clover sucks. They will not answer calls or take item back because it didn’t work for me. Only charge for something I can’t return. Tried going to bank with no help there and they were the ones that talked me into using it. Now I get bills and I don’t even use it. Very disappointed.

Inconvénients

Will not call me back, I even sent a letter to contact them. With no reply. So why should I continue to use the item at all if they are not dependable.

Alternatives envisagées 

Pourquoi passer à Clover

Avantages

I like the service when it works, it's easy to use and integrates with our software, just don't make any changes to your account

Inconvénients

Cardconnect support is non existent - spent 6 weeks trying to change bank accounts with no help, support or answers. Customer support is somewhere else, can't get anyone to help they just read from a script, don't listen, and have no capacity to help

Avantages

Nice and compact, ease of use,like the debit machine

Inconvénients

Does not meet our needs of having sub, sub categories for our products

Avantages

I have nothing good to say. Worst experience.

Inconvénients

Everything but especially sales, customer service

Avantages

Very Little worth mentioning in the whole process

Inconvénients

Cant do some of the services that they claim it can. Very long contract.

Inconvénients

Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.

Avantages

Nothing, this is the worst product I have ever worked with. We were with them for two weeks and they shorted us nearly $4,000 in deposits.

Inconvénients

The customer service continues to give us the run around and I am usually on the phone with them for no less than an hour each time. The customer service is CARELESS and do not pay attention to details. We were shorted over $500 in our FIRST BATCH we ever ran with them. Then we were shorted $3300 on the another batch a week later. Their customer service follows-up but they follow up with the wrong details and don't see why not received this deposit is impactful. After less than TWO WEEKS with their service, I found another credit card processing company and switched over.

Avantages

Easy to use, no hassle, fast and efficient.

Inconvénients

Nothing bad to say. All my uses have been a good experience.

Avantages

Efficient to keep count and check inventory. Easy easy to navigate and see sells and profit

Inconvénients

The thing I disliked about Clover was the screen was small.

Avantages

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

Inconvénients

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

Avantages

Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.

Inconvénients

Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.

Alternatives envisagées 

Pourquoi choisir Clover 

Pourquoi passer à Clover

Avantages

nothing at this point our credit card machine is been down for over 3months we are still being charged for it our money is on hold for over 3 months all this because a customer mad a dispute one illegitimate dispute.

Inconvénients

customer service sales per ( [sensitive content hidden])

Avantages

terminal features only, Android app works well, easy to use

Inconvénients

Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,

Avantages

I like Clover's discount for non-profit institutions like ours. We got the POS system on a 50% discount and they waived the monthly fees. We only have to pay fees per transaction.

Inconvénients

While we do not have to pay a monthly fee, we do have to pay $0.10 per debit transaction. This was higher than compared debit companies, but in the long run it will still be worth the amount we use it.

Avantages

I can't find any benefit of using this company, whenever you call, you have different answers for the same question again and again.

Inconvénients

Stay away from Clover, they don`t have an explanation about their charges, they take out money from your account at any time. The sales rep told me I could cancel my services at any time, but when I requested to cancel my services they said I have to pay $500 for cancelation.
I have a very bad experience.

Avantages

Nothing at this point. Nice fancy machine but over priced nonsense

Inconvénients

The money they just randomly take basically thieves more crooked then the government

Avantages

Seems like Clover is built for any type of business taking payments

Inconvénients

Pricing can be a little more competitive

Avantages

Clover is an easy to use and cheap platform For those just starting to take digital and credit card payments

Inconvénients

Clover lacks a little but it is the cheapest

Inconvénients

Don't fall for this company, worst customer service ever seen . Sales person got into contract . He didn't tell anything about contract and blocked my number and stopped responding to my emails .i have tried contacted clover to resolve this . They just keep on passing the buck saying. That it's third party . Don't fall for it worst company ever.

Avantages

It is very easy to set up and physically looks good.

Inconvénients

At times the handheld unit feels clunky.

Avantages

Clover is a very easy POS to use. Would recommend to anyone.

Inconvénients

I did not have any cons while using Clover

Avantages

Nothing. I haven’t been able to use the product in the 2.5 months of owning it.

Inconvénients

Horrible communication, customer service, stupidly expensive, no refund policy. They don’t even care if you can’t use their products.

Avantages

Easy to use. Easy to setup (although not as easy as Square). A lot of businesses use it so it’s easy to train new employees.

Inconvénients

System is a little pricey compared to Square.

Avantages

It does everything it promised, a bit better $ fees than other options.

Inconvénients

The touch hardware i've used didn't feel right, a bit slow/buttons not at the usual place we are used to.

Avantages

Nice clean design. Lots of promises that weren't met.

Inconvénients

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

Avantages

I love that it is user friendly, the applications that can be added to it are great, and the POS works perfectly for us! It is always very easy to use and we are thrilled that we got it when we did.

Inconvénients

The only real complaint I have about clover is the support team. I have been on hold for 20-30 minutes at a time while I am unable to accept payment. Granted, this has only happened a few times, but it is inconvenient when it does happen.

Avantages

Great company with a variety of POS options for our business account holders.

Inconvénients

Have been told my our members that their fees are a little higher than some.

Avantages

Clover was easy to use for the novice user, as you could have pictures associated with each product to make it easy to navigate. The platform was very straightforward and there was little opportunity to make mistakes, thus a vital resource for any business needing a portable POS.

Inconvénients

Keeping in mind this was a while ago and changes could have been made since, but we noticed once we expanded the menu options on Clover to include our entire set of offerings, the app began to experience issues with too many options. Sometimes it would freeze, other times certain products couldn't be selected. It was certainly iffy at times.

Avantages

Easy to access with any business bank account.. offered everywhere and well known and trustworthy product

Inconvénients

Haven't had any issues with them yet. Everyone knows the name, like a brand name and it lives up to it's reputation

Avantages

The sales person from more than a year ago was wonderful and flexible. It was because of him that I chose Clover.

Inconvénients

Their outsourced and non US based support centers for the most part were difficult to work with AND extremely difficult to understand. While English is not their native language, knowing they have to offer support and guidance to those of us who are most miss the mark entirely.

Avantages

It seemed promising, but nothing was as it seemed at the time of purchase.

Inconvénients

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.

Avantages

It can be found on all platforms. You will find a lot of small business use clover.

Inconvénients

sometimes a receipt did not populate, when requested.

Avantages

They have integrated scale that makes me use their pos

Inconvénients

They have the worst customer service and their sales reps are fraud

Avantages

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Inconvénients

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

Avantages

The ease of use and the reports were very important.

Inconvénients

They are constantly making updates that creates problems for the user. CS support is not helpful and depending on who you get can be downright nasty.

Avantages

I like that it allows me to earn points from local businesses. It helps that I can get free things the next time I order from them.

Inconvénients

Sometimes I forget to mention it to the staff when I go into places to eat. Unfortunately, then I cannot use the points. If there was a way for us to sign-in when we get there that way we already have the choice to use our points.

Avantages

The credit card reader devices themselves look great aesthetically, very clean looking to have stationed out on a public facing area. After payment is processed you sign on the screen which is quick and easy for both the customer and office. We are also able to accept Apple Pay through it which everyone likes. The handheld device option makes processing payments in other areas of the office fast and easy. Very easy to set up as well for someone with limited technology experience.

Inconvénients

Occasionally the tablets will not work and need system rebooting. A hard reset usually takes care of this for us. It would also be great if you could control the receipt print out instead of all or nothing as some people want them and some do not.

Avantages

It was here when I started. Was ok but now nearly not functional

Inconvénients

Bad interference that changes with updates and hides needed functions. Completely different look that makes it hard to use.

Alternatives envisagées 

Pourquoi passer à Clover

Avantages

Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.

Inconvénients

Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.

Avantages

Organization of items within inventory and reporting/closeout

Inconvénients

Worst customer service I’ve ever experienced. System is unreliable as they always have intermittent server issues. Offline frequently when everything else (jukebox. AMI. TVs. Internet electronic dartboards) are just fine

Avantages

It is a great system for a store location. It allows for tipping without our employees having to ask the customer if they wish to leave a tip.

Inconvénients

I found it really difficult to use outside of our store location. We do specialty shows where we sell merchandise and if we didn't have a wifi connection a lot of times we could not get the payment to go through.

Avantages

My client uses this product for their POS and they really like it. I use it to pull reports for their accounting and it is simple to use.

Inconvénients

I don't like that you can only view 3 months of transactions at a time.

Avantages

The new handheld device makes processing payments fast and easy. The device can be moved to each desk and throughout the dealership and take it to the customer for convenient invoicing. The customer can sign directly on the screen or we can hand the device to the customer to securely and privately enter their passcode.

Inconvénients

The only thing I would like to change is that the signature print out on the receipt! I think adding that would be a great option.

Avantages

Coming from old technology and little tech skills, I was able to learn the basics pretty quickly. I continue to learn new things when I have time to play with the system.

Inconvénients

It is hard to go through all the loops to get to support.