Clover

Avantages

Nothing that you could not get with square... reconcillation is a head ache.. and acess to data is poorly laid out.

Inconvénients

No Custmer Service, as it is outsourced to south east asia. We are still trying to cancelling our sevice even after 6 months. Constantly told they are working on it and will call us back, but you will never receive a call back. You just get ghosted. They low rates are deceiving since the tack on add on fees and the rates are varied depending on CC. They will quote you the cheapest rate for the low grade Credit Card to suck you in. We went back to Square, since they are upfront and transparent about all their fees.

Avantages

Slick look, easy to setup and use, clover mini

Inconvénients

Reporting is substandard. Reports for a period of 3 months or more can take several days to get! Poor customer service. Clover Support staff could use more training.

Alternatives envisagées 

Avantages

Considering my treatment from Clover I just can't even consider any pros

Inconvénients

You are locked in even after already paying 3 times what the machine is worth and paying a big lump sum none of that matters, there is no dealing with this company.

Avantages

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Inconvénients

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

Avantages

ease of use-quick transactions when machine working correctly

Inconvénients

no problem with software, the machine itself is troublesome. Have replaced machine each year we have had it. Heating to print paper goes out. Very expensive to replace and a GREAT hassle to get customer service to reply and actually request machine to be replaced

Avantages

The Mini Clover was very user friendly and processed our credit card transactions fast and efficiently.

Inconvénients

There was not one thing that I did not like about the Mini Clover. I loved the product and would use it again without question!

Avantages

No issues until EBT/SNAP benefits were attempted to activate.

Inconvénients

No accountability when there is a problem. Spent 11 days attempting to get EBT/SNAP benefits loaded on our POS, calling tech support daily. Tech support is outsourced to foreign countries, FYI. I asked for their location each time and the closest was Jamaica. On the 11th day, Clover shut down my ability to process any debit/credit card at 11:00, my busiest hour as they were working on the "back end" of the system to accept EBT. System was shut down for 43 minutes as I called customer service yet again. I had no other recourse but to give away all of the orders for free, if our customers did not have cash. As a small business owner, one's reputation is critical. Clover attempted to assassinate our character. We are meeting with other POS suppliers today.

Avantages

The programs were easy to use and gave us an abundance of information

Inconvénients

Would have liked to be able to have tip options in dollars as well as percentages

Avantages

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Inconvénients

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

Avantages

Clover is really useful especially for small businesses since most of payments done by bank cards nowadays. Also, the devices are really convenient and there are several sizes as well.

Inconvénients

I really hate to see that clover device is suddenly offline. That is really uncomfortable especially if you are about to get payment. I need to restart the device while customer is waiting next to me and this process takes around 5 mins.

Avantages

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Inconvénients

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

Avantages

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Inconvénients

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Avantages

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Inconvénients

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Alternatives envisagées 

Pourquoi passer à Clover

Avantages

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Inconvénients

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Alternatives envisagées 

Pourquoi passer à Clover

Avantages

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Inconvénients

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Avantages

I love the ease of use, especially for training employees of diverse age ranges and abilities. Point-of-sale is faster, the addition of gift card and customer loyalty apps are easily integrated and increase customer satisfaction, and any issues that come up are easily managed.

Inconvénients

The inventory app is good, but not great. My inventory is broken into some unusual categories and I haven't been able to find a good work around. For example, bulk mulch is sold by color in full and half yards, but I haven't found a way to reduce the inventory accordingly.

Avantages

Semi easy to set up. Equipment has decent design

Inconvénients

Customer service SUCKS. It is non existent. Force you to print long tickets when all you need is an order number. Cannot delete info you dont want/need to print. Support ...well what support. Have been trying to get support for two months.

Avantages

Nothing, useless, waste of time, dumb, waste of money

Inconvénients

Everything, from the pos system, to actual payment to self built system was completely useless. Mad headache with customer service took forever to reach. No help in solving issues, all employees are really dumb and don’t know a single thing. Have to get the manager level which they couldn’t even give a call back. We are trying to cancel this ugly pos system. They are giving us the run around to cancel. Did a cancel last week, then end of the month they charged us again. I called back and told me they never cancelled it. How dumb can you really get? Really I would advise everyone to stay away. There customers service couldn’t even speak English, they have heavy accent of Indian or some 3rd world people. So sad how business is allowed to run. I will be posting all over bb, Facebook, instagram, twitter. So no one else gets the waste of time

Avantages

Love the pricing, very competitive and affordable. Love all the features and ease of use. Love the website dashboard, easy to navigate. Very easy to get the staff trained and up and running. Mobile, can take outside if needed.

Inconvénients

Sometimes customer service can be hard to get ahold of.

Avantages

The system appeared easy to use. The software was available to "high risk" businesses.

Inconvénients

Tons of hidden fees. Many of the features you think are included are add ons. Set up took forever. Costumer service was sloppy and inadequate.

Avantages

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Inconvénients

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Avantages

Clover is a game-changing POS system for so many small businesses. It makes it super easy for my restaurant staff and customers. We love the system because of all the features and applications. It easily integrates with our loyalty rewards system, inventory system, and gift card system. Another great feature by clover is the tipping process. It makes a customer think about tipping in a different way than traditional non-digital systems.

Inconvénients

The maintenance and upkeep of the system are tough as you must continually clean the screens. Also, the systems sometimes freeze on a transaction and require a complete reboot. Overall the benefits outweigh the issues.

Avantages

Easy to use/learn. Very easy to read- apps , wording and numbers are a great size even for older clients who are using the machine. Reporting at the end of the day is simple to retrieve and review. Customer service is great!

Inconvénients

Check processing can be a little tricky with having to hold the checks over the top of the machine to take the picture, but otherwise it is great.

Avantages

the ease of using but the simplest item below has ruined the experience.

Inconvénients

CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.

Avantages

Clover is really easy to use. It is a basic simple program that can help any organization collect payments or donations. Customer Service was not always easy to get a hold of, but when I did they were helpful. They have recently updated their program, which has a cool new feature that lets you send donations to different bank accounts. This is super helpful for designated donations.

Inconvénients

It is simple and does not have a lot of special features. No custom questions on the donation page.

Avantages

We never got an opportunity to use the equipment; Service was cancelled and now they want us to pay an extra $199 plus $150 to reactivate the account that we never used and was tricked into getting in the very beginning.

Inconvénients

Very expensive fees and a ripe off. Too many expensive fees.

Avantages

Facilidad del uso, poder agregar mayor prestaciones

Inconvénients

No encontré contras hasta el momento del producto y servicio

Avantages

It looks modern, but it doesn't function like they said it will.

Inconvénients

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Avantages

Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta.

For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem.

I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!

Inconvénients

Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.

Avantages

It is easy to learn and manage. Portable.

Inconvénients

After using it for a couple of years, it began freezing up a lot. Support said we accumulated a lot of data.

Avantages

Customer service and training was great. POS system is easy to use

Inconvénients

Merchant processing fees but very comparable/competitive to similar products

Avantages

I love and and so as my customers.
It’s fun and functional. It accepts Apple Pay, and tells you the reason why cards decline, it give you options to view past sales, transactions, reports, refunds, etc.

Inconvénients

The option that I would add is a search for a last 4 digits. Sometimes I have to look up a customer and have to scroll and scroll and scroll to find him.
Another issue is with their station models as they need maintenance - your battery will drain and you will lose internet connection.

Avantages

The all in one devices are easy to use. Especially the wifi hand helds make doing business much more efficient.

Inconvénients

I bought a few extra devices when business was strong, but now that business is slow, I wanted to sell a few of the units. Turns out, you cannot transfer devices. I lost money that I invested.

Avantages

I love Clover!!! Been with them since Beta and they have improved so much. Their app store has so many great tools. I have 4 locations and will continue to use Clover as I continue to grow pass 8 location.

Inconvénients

NONE. lol really they have all solutions through their app market and they continue to improve.

Avantages

We use this product for credit card processing at 2 locations and it works very well and is very easy to use and follow. It also integrates with our gift cards and timeclock.

Inconvénients

At times it is difficult to navigate between the timeclock and the card processor. There have been many times that I have received a notification that I have clocked in, but then when I go to clock out, it does not show the initial clock in.

Avantages

Nothing, the customer service, sales, technical and billing department make everything not worth it. Overbilling, bogus billing that cannot be explained by their staff. They even pretend not to have my bill in front of them.

Inconvénients

Bogus billing, unexplained billing. It is very frustrating because there is no knowledgeable customer support. They all act like they are confused and also tell me their system is down. I was even told that 3rd parties are billing me and they cannot speak to it, even though my bank statement clearly shows that the payment was taken by DS Clover.

Avantages

It's average nothing to like or hate the customer service is the problem

Inconvénients

They hope to confuse to scam you customer service is the worst

Avantages

Its fairly easy to set up and manage. That is it.

Inconvénients

High commissions. All kinds of payments that sales person did not inform about. Call center is quick only if its about problems with work. I closed down my business and have been trying to close down my account and ooh boy it takes rings of hell to get it done. Three phone calls, waiting for hours, because "escalations officers are currently busy".

Avantages

The clover has more features like time clock, inventory, calculators and so so much more than your standard credit card processor. This system can run your whole business. It is easy to use much like an apple tablet and you are able to customize your apps to fit your business. And trust me there is an app for almost every thing you would need.

Inconvénients

I like everything but I do feel like we are under utilizing a lot of its features. Maybe some online training for for our staff would be a good idea

Avantages

Clover is easy to set up. It is easy to set up users. The technicians in the field have found it very easy to use.

Inconvénients

The only thing I don't like is when an employee is "deactivated" they will show up in reports, but there is no place that I can find to see them. This I found out when we re-hired someone and I had to create a new profile for them.

Avantages

I like that it is always reliable. In 2 years I haven't had any issues of errors either with the software or the machine itself.

Inconvénients

It is hard to contact customer service in the rare event that you need them

Avantages

The touchscreen is user friendly. Customer support is fairly good. Able to use even when the internet is down.

Inconvénients

Minor glitches from time to time with adding tips after a debit card purchase.

Avantages

We just love love love clover. It's the best payment processing tool out there. We use clover for all our payment processing. However, it's much more than that. It practically can automate your entire workplace starting from attendance management to customer tracking to inventory management, to product tracking to sales management and what not.

Inconvénients

Nothing can compete with Clover today. It's the best it can get.

Avantages

easy and fast to process, the barcode system is the best.

Inconvénients

no images, not a big deal, needs middle man to sync with Wix

Avantages

My business switched to Clover Go for payment processing after Square kicked us to the curb because they decided, with no warning or notice, that they would not let certain law practices use the service. We had to scramble and locate a new program for payment processing needs. Clover stepped up and we have used them ever since. We can take all forms of credit card payments using Clover. Their rates are reasonable and the funds are posted within a couple of days. We are very pleased!

Inconvénients

We love Clover and have nothing bad to say about it.

Avantages

Makes patients making payments ease and super user friendly. Takes also no time to train someone.

Inconvénients

On set up we included another location so we have to cross out the info for our other location from site #2. Outside of that makes our lives easier.

Avantages

clover mini, didnt get/want any software.. no subscription / simple.. credit card processing only.. love it.. website dosnt really explain how simple and easy this can be.. had 2 years approx.., would get the exact same thing again.. approx 1 million a year goes through it..

Inconvénients

got the clover mini only.. didnt get/want any software, didnt want the subscription cost..

Avantages

Very easy to use it is self training or easy to show or train to employee

Inconvénients

This software works with wireless so most of the time if you do not have a good connection you will have problem to connect you need to reboot again

Avantages

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Inconvénients

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

Avantages

It's the best system I've worked with in my long career as a waitress/bartender. It cuts a lot of drawer count errors and bill split errors completely out of the picture.

Inconvénients

Like any software there are glitches, I like the inventory management the least but again that could very well could be more an administrative error.