Re:amaze

Avantages

We have a staff of 6 that uses the portal daily to service our eCommerce business. We find the tool invaluable and we are very happy. We have no issues I can think of. My favorite features are that I can set follow up reminders and I can copy myself on all inbound and outbound correspondence that allows me to keep tabs on our service responses.

Inconvénients

I really do not have one. I have no issue complaining and do not have a complaint.

Avantages

Feature set and customization were superior to other apps tested.

Inconvénients

Modifying notification settings could be a little more user friendly.

Avantages

- the shopify integration
- ability to send new emails to customers
- easy to use
- pergect for handling many emails with multiple people
- very helpful customer support

Inconvénients

- Can’t really think of any, first of all I tought the price was maybe too much, however it is worth my money 100%

Alternatives envisagées 

Pourquoi passer à Re:amaze

Avantages

Super easy to use for any team, even new users. Does most of what we need

Inconvénients

Does not connect to all social media channels or types, and regularly has some "issues" which cause it to break. Support is always fast to respond though.

Avantages

You can reply to messages after hours via email. This is just the best feature and has helped us get many more orders.

Inconvénients

You can not see a live dashboard of all your current customers on the site.

Avantages

Consolidation of all our ecommerce channels

Inconvénients

Sometimes the app will not scroll or can be glitchy, but still worth it.

Avantages

I like the most its simplicity that it visualizes customer conversions, and helps in live chat and helpdesk integration. It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox. Best for sharing targeted content with the customers, as we can track their activity.

Inconvénients

No cons identified so far, it provides all the essential features.

Avantages

ReAmaze has cut down on emails from customers and sped up customer communication. We really like that we can either answer the customer as a Live Chat or respond later like an email all within the same system. We also have it linked to Slack so it notifies us right away.

Inconvénients

We haven't found any negatives after about 6 months of use. I guess it would be nice to be able to respond from within the Slack app instead of just getting notifications.

Avantages

Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries.
Tight Shopify integration gives our team instant access to customer info so we can easily answer questions while in a chat.
Fast support responses.
Very Intuitive - our team we’re up and running really quickly with minimal training.

Inconvénients

Happy overall at this stage - no complaints

Avantages

Firstly I love that it integrates so well with BigCommerce. A must. Also I can use it from any browser.

Love the UI. And search function is digs out your customer with the smallest bit of info. Life saver.

Inconvénients

I wish it allowed a better way to categorize emails. Also a way to get rid and delete emails more easily. Also a way to deal with spam.

Avantages

Very easy to set-up and operate. Very powerful software versus the Salesforce platform we used to use. Reporting is great. Moving to Reamaze has saved significant time in handling our support cases quickly and efficiently.

Inconvénients

That we didn’t find it earlier! If only it had Instagram integration.

Avantages

The interface is easy to use and it makes communication with our customers easier - allowing for our Sales team and Support team to both interact when necessary.

Inconvénients

Some customers do not include their emails in the form so we need to email them back outside the software, there's not way to add an external email address - it will only appear to them when they've logged back on.

Alternatives envisagées 

Pourquoi choisir Re:amaze 

Pourquoi passer à Re:amaze

Avantages

Easy to navigate

Helps answer customers questions who may not want to call in

Helps generate increased sales numbers

Inconvénients

There is nothing that I do not like about this software.

Avantages

Perfect solution for ecommerce. There is a wide range of features you get even at the lowest tier. The support is unmatched and very easy to set up.

Inconvénients

I haven't encountered anything yet. It may not be the best solution for very large teams, or for organizations with multiple teams.

Avantages

I love the tags that we can individualize. They really save us time.

Inconvénients

Why do I have to dislike something? That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. Nothing else comes to mind.

Avantages

The features and value are fantastic. The interface is clean, modern, and easy to navigate.

Inconvénients

Support can be delayed due to being only through messaging.

Avantages

It was pretty simple to set up and get started.

Inconvénients

Not very robust, customer support is not super helpful, things disconnect frequently.

Avantages

Reamaze does what you need it to. Easy, powerful, and effective.

Inconvénients

Haven't found any cons in my time of using the software.

Avantages

Easy to install an easy to use, has all the features we need.

Inconvénients

No concerns with the software, has been positive overall.

Avantages

Easy to setup and use. Great customer service. They even added a feature I brought up.

Inconvénients

Integration with Hubspot, not being HIPAA compliant.

Avantages

We are able to receive more leads and qualified prospects

Inconvénients

Took a little while to get used to but now it is super simple

Avantages

The level of communication and cohesion it promotes between different departments.

Inconvénients

I don't really have any negative feedback.

Avantages

Support is there to help, as soon as you need them.

Inconvénients

A little to much to click and over whelming. Some features are missing that TIDio chat has.

Avantages

Great tool to service multi channel platforms and websites

Inconvénients

There are still other features that needs to be added to support Instagram direct messages.

Avantages

- Easy to use
- The help center feature
- Customizable
- Good price
- Fast chat software
- you can use your company email as the sender

Inconvénients

- it's hard to contact customer service
- no too much features

Alternatives envisagées 

Pourquoi choisir Re:amaze 

Logiciel antérieur 

Pourquoi passer à Re:amaze

Avantages

Reamaze is simple to use and allows us to better respond to client-facing issues.

Inconvénients

I wish the UI/UX design of Reamaze was a little cleaner. More readable font.

Avantages

I love how easy it is to use and setup. Really great for communication with clients!

Inconvénients

That I can't easily update a chat or form on the site. I have to manually re-install the code. That's annoying.

Avantages

Everything, makes it easy and fast to respond to emails.

Inconvénients

Non that I can think of. Maybe a little hard to find certain settings