EZRentOut

Avantages

Scheduling and customer management. All in one software.

Inconvénients

Customizeable invoicing and payment options in the software.

Avantages

It allows us to track our inventory and give us low qty notification

Inconvénients

It takes a bit of time to migrate to the system

Avantages

This product is extremely simple to utilize and has some incredible highlights.
The groups are an extraordinary component for our item offering - we lease plastic moving boxes.

Standard rental period is fourteen days that we can without much of a stretch expand.
Each pack incorporates various sizes of boxes. The custom section highlight permits us to abrogate and change the rental so I know there is consistently a simple method to incorporate exceptional circumstances (we incorporate longer rental periods for nothing if the client rents one of our bigger stockpiling holders).

Discounts and voiding are simple and all around reported. Expense is sufficiently straightforward - despite the fact that we should focus since we convey various duty purviews (we need to physically choose the right assessment rate). The dashboard is a decent review of the entirety of our movement. The email updates are a life hack - reminding the customer that the rental is finishing and inquiring as to whether they need to broaden. We duplicate ourselves inside so we see the messages that every customer gets - this is useful regarding continually observing what the client is encountering. We send the client a "please audit us" email naturally when we close out the rental - functions admirably.

Inconvénients

The standard value level ought to at any rate permit paypal for advanced installments. Not having a possibility for customers to submit installments through at any rate one online entry diminishes the viability of the application.

I comprehend why this is an element confined to the in addition to bundle for esteem reasons, however I feel leaves the end client to pick between naturally moving up to a greater expense plan or setting up an outer handling technique, for example, sending installment joins by means of an outside mail administration. Eventually this adds more erosion to the EZRentOut arrangement measure as installments are a KPI that ought to be anything but difficult to recognize from an examination stance it is lumbering to keep records both in EZRentOut and an extra stage.

Other than that I should state Bravo!!

You and the EZRentOut Team have worked superbly and I want you to enjoy all that life has to offer!

Avantages

This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers).

Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate).

The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.

Inconvénients

I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse).

We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.

Avantages

Works well, great support, highly customizable.

Inconvénients

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Avantages

Easy to understand and navigate with a thorough training resource.

The on page terms and guidance panel is amazingly powerful and really helps cut down the learning time.

Great for maintaining a structured asset management process with safeguards for client, asset and staff permissions.

The valuation, repair and service states are excellent!

Inconvénients

The standard price tier should at least allow paypal for digital payments. Not having an option for clients to submit payments via at least one online portal reduces the effectiveness of the application.

I understand why this is a feature restricted to the plus package for value reasons, but I feel leaves the end user to choose between automatically upgrading to a higher cost plan or setting up an external processing method such as sending payment links via an external mail service. Ultimately this adds more friction to the EZRentOut setup process as payments are a KPI that should be easy to identify from an analytics standpoint it would be cumbersome to keep records both in EZRentOut and an additional platform.

Other than that I must say Bravo!!

You and the EZRentOut Team have done an excellent job and I wish you all the best!

Avantages

Ease of tracking our assets. This is literally all I like about this software.

Inconvénients

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

Avantages

Product is easy to use and navigate! Perfect for us as we grow!

Inconvénients

None so far! All features are easy to learn and use!

Avantages

I only had a short training of the software when I was hired but it was enough as I find it easy to use. It makes my daily tasks easier and I no longer have to wonder where my items are as every is traced. I find it rather user friendly.

Inconvénients

I know some of my team mates tend to make mistakes because when they process an order, once the draft is created they think it is complete. Maybe something more "in your face" that lets you know you are still in the draft would be good. Other than that I can't think of anything else

Avantages

Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.

Inconvénients

There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.

Avantages

I like that I can track costs, locations, and revenue of all our rental fleet. The interface is easy.

Inconvénients

Adding and editing orders, pricing and customer information could be a little easier. We operate on a 2 day rental program and we are closed on weekends. EZ rent has a hard time charging correctly when we don't charge for Sundays.

Avantages

Easy to learn/teach, very user friendly. The online storefront option is great, we love the fact it can be used so that customers can order online but also serves as a perfect online catalog! The whole system is priced very reasonably for all the features that are offered compared to some of the others in the industry.

Inconvénients

More customization for the quotes/invoices templates. Would like to see different storefront layouts available.

Avantages

Easy to use, straightforward, a multitude of applications and options for admin/users, and reachable customer service.

Inconvénients

My only complaint would be the design of the software (aesthetically speaking)

Avantages

The software keeps us organized and on schedule

Inconvénients

The mobile version is terrible and the new design was glitchy for a while...most issues worked out already.

Avantages

Being able to see what is going out and what is coming back in. Easy to use.

Inconvénients

We like the software and have not found anything we do not like so far.

Avantages

It integrates with excel spreadsheets, but there are too many options. I wish it was a little more streamlined.

Inconvénients

There are too many steps needed to get to one simple goal. In my opinion this system needs to be majorly simplified. It’s very hard to pinpoint one thing or another without actually be in front of my computer and completing a transaction, but everyone that I have completed has been difficult because the software is too scattered.

Avantages

Inteface, user experience, easy to use, constant improvement

Inconvénients

menu became too big it needs redesign, some view options could be improved. reports can be improved so we can take real advantage of all stored info in the database

Avantages

Ease of use. Very nice to look at, love the design structure of it. It's very detailed and gives tutorials on how to do things.

Inconvénients

Nothing. It's fine the way it is. Only thing I didn't like was the whole login process. But I can understand why it was created like that, in order to prevent hackers from getting in.

Avantages

helped us out with most billing and rental issues

Inconvénients

tech support fell flat on their face when it came to solving a very minor issue that was preventing us from full implementation. We gave them four months, no solution, so we terminated our account.

Avantages

How it keeps my rental ramps organized so I know when a customer is due for another invoice.

Inconvénients

I haven't dove in enough to utilize all of of it's features. I don't think there is anything I dislike about the software, just that I haven't fully used all of its services.

Avantages

Practical, easy to use for mostly all features. Prints layouts are really beautiful and nicely done!

Inconvénients

We cannot take out inventory as easy as we can can add some. It's impossible to do a quote for separate days in the same time period. Sometimes, the inventory available bugs and even though I have plenty in stock, it won't allow my order.

Avantages

The bundles are nice and the team have been very good at supporting us with our questions

Inconvénients

Its very slow, unfortunately. We have a gigabyte line and its still a bit of a grind.
I think if you're managing stocks of very fixed products like chairs and tables or something this will work but if you need to be flexible up until delivery then supplying an order through EZrent during that time is incredibly debilitating and I often just delete the order and start again whenever theres a change.

Avantages

Very easy to use and teach to employees.

Inconvénients

Certain functions will not allow me to add multiples to rental agreements.

Avantages

It's very easy to use and to get started

Inconvénients

Returning partial items in orders can be a pain.

Avantages

Very easy to manage and rent out equipment to our customers. The process is very simple with a simple few clicks to rent out, charge a payment, or return a rental

Inconvénients

integration with our system took a little work but nothing too serious

Avantages

I liked the fact that I was able to track all the orders at any given time.

Inconvénients

If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.

Avantages

The inventory management, accounting, customer portal, and product website are excellent. EZ to use, customize, and the customer service is great.

Inconvénients

Haven't found anything I don't like. Any changes I've requested, the product team quickly makes adjustments.

Avantages

This software is extremely user friendly.

Inconvénients

I'd like to be able to add items to an order that has already been rented out.

Avantages

I like how easy and simple this program is to use.

Inconvénients

I've only had it where twice now the program has not allowed me to attach a piece of equipment to a rental order. It was frustrating as I had a customer waiting on me to complete the order and it wouldn't cooperate so I had to restart my computer and reboot the program.

Avantages

Free trial, easy setup, very responsive customer service

Inconvénients

The platform is performing well. I did not have any issue with their platform so far.

Avantages

Navigating the menus and finding assets is a breeze.

Inconvénients

Wish that there was a some sort of mobile app for when i'm not at my desk.

Avantages

I really like the versatility of the software which can handle many different types of orders. EXRentOut's software can handle pretty much whatever we throw at it. Additionally, when we do run into an exception their support team is quick to assist.

Inconvénients

Not much to say for things I like least. I will mention that some of the order templates are hard to edit at first but once you have done it a few times, you get the hang of it.

Avantages

The ease of use to setup....I was transitioning into a rentals department that needed a facelift, and shown some love...moving inventory & customer databases into EZRENTOUT was easy...and had nice customization options.

Inconvénients

Understanding some of the lingo for customizing rental days as opposed to billing days....and understanding the email setup...but with support we got it figured. Would like to be able customize emails with logos from my computer...not web links.

Alternatives envisagées 

Booqable et Rentman

Pourquoi choisir EZRentOut 

Access is archaic...need I say more.

Pourquoi passer à EZRentOut

Being able to have multiple offices log in...and see what each office is doing...and see where equipment is.

Avantages

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

Inconvénients

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

Avantages

First it's Cloud based. We started out using another rental software that was way to complexed for our newly formed rental business. Soon found out we were only using about 10% of its features. We paid $950 for onboarding ($O with EZRentOut) The monthly fee is about 1/2 of the other. But most of all we can access the system from multiple devices, no so with the other company.

Inconvénients

No way to set up weekend rates. No way to just print orders directly to the printer without first creating a PDF File then printing it.

Avantages

We really like its dashboard alert system which indicate overdue order from time to time.

Inconvénients

None, there isnt any cons about this software.

Avantages

EZRentOut lives up to it's name. It is easy to use and all the functions and selections make sense to the tech savvy and the not so tech savvy user. The mobile app is great.
Speed is better then normal for online software. Set-up is straight forward and flexible. There are plenty of options for customization. Integration with Xero accounting system is a big positive for us.

Inconvénients

The charge out rate structure is different to what were we using, ie weeks/days rather than weeks/part weeks, but we just altered our system to match, not a major.

Avantages

There are multiple possibilities organizing items and bundles. The Add-Ons are very nice. You can follow constantly how items are being used and rented

Inconvénients

Few options in order to design the webstore. In the webstore there is not possibility of checking availability items individually. It would be nice if clients could know when items are available in a calendar

Avantages

It literally has every feature you can possibly think to run a rental business without having keys much different applications it's kind of an all-in-one deal

Inconvénients

The onboarding process could be streamlined so much easier

Avantages

So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.

Inconvénients

We really don't have any cons to report at this time.

Avantages

Step by Step learning websites are incredibly helpful. The customer support is also very opening to making sure all our problems are resolved.

Inconvénients

It takes a bit of time to get a full understanding of how to access the website's full potential. The reports and knowledge base are perfect for getting you up to speed as quickly as possible.

Avantages

Intuitive stand-up process able to be managed by any staff member regardless of technical ability level. The software allows the user to capture inventory including depreciation, schedule maintenance, book rentals, and reserve items. An added bonus, it allows me to combine rental items and saleable assets on one transaction.

Inconvénients

Inability to adjust orders after selecting rent out. To change an item after selecting rent out you have to void the transaction and start over. Wish there was a way to substitute items on the fly.

Avantages

What attracted us to this software was the ability to minimize the admin hours for our rentals. With the equipment scheduling, we know exactly what we have available at any given date.

Inconvénients

The web interface is a bit clunky. There is a LOT of customizing to get set up. We're working though it, but the learning curve is more than we were hoping for.

Alternatives envisagées 

Rentman

Avantages

-excel import data
-quickbooks integration
-whats in use calendar

Inconvénients

-no custom mapping when importing to QBs
-items being imported into QBs adds the ID number before the name of the item. ex Canon lens with an ID number 3 shows up in QBs as "3 - Canon lens". This leads whoever is reading the QBs invoice that they are getting a total of 3 canon lenses.

Alternatives envisagées 

Cheqroom

Pourquoi choisir EZRentOut 

QBs isn't a true system to check gear in and out. We needed a program that had a calendar where items out on rental would marked as out so we could accurately see what inventory we had on hand.

Pourquoi passer à EZRentOut

It had a flashy interface but from my quick trial with it it lacked a ton of stuff that EZ rent out had. I don't remember what those items were but it was very apparent ezrentout was a far more feature filled product.

Avantages

-Customer service is very responsive and helpful
-Many many features that can highly be adapted to pretty much any company's requirement
-Possibility to automate many processes such as invoicing, rental contracts etc.

Inconvénients

-Design could be improved/more customisable
-Language integration for non-English businesses

Alternatives envisagées 

Arcadier, SAP Business One et Booqable

Avantages

I'm very happy about the customer service received from EZRentOut. Any time I face a challenge and can't figure something out support is only an email way and their response time is unbelievable.

Inconvénients

I love the fact that the software's customization features, however customizing it yourself is very tedious. Scrolling through all the settings to find the one your looking for can be a little bit of a pain. But EZRentOut is constantly upgrading and changing their software to meet consumer demands.

Alternatives envisagées 

Booqable et QuickBooks Online

Pourquoi passer à EZRentOut

Pricing and format style seemed superior compared to the others.

Avantages

Charging, entering guest information, pricing

Inconvénients

Asset organization & returns organization

Avantages

Quick and easy to use, intuitive with little training needed to understand the software.

Inconvénients

Would like the ability to search customer by phone number.

Avantages

EZRentOut is fairly easy to use with great customer support and training sessions. My team liked the Work Orders & Kit Bundle features mostly, as it helped to streamline our bookings workflow and keep track of repairs and missing kit.

Inconvénients

The system lacks calender views for kit availability that makes it hard to visually track assets between bookings.

Avantages

Ease of changing contact information and organizing orders.

Inconvénients

Back button has to be hit multiple times to get to where I need to go back to.