Grasshopper

Avantages

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

Inconvénients

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

Avantages

Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.

The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.

Inconvénients

It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.

Avantages

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Inconvénients

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

Avantages

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Inconvénients

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Avantages

We use Grasshopper as a means of transferring calls from our main line to specific people in our company.
Grasshopper is great! We've been using it for a long time and it's been easy to use. I only get the transferred calls, but the quality of the calls are great!

Inconvénients

No complaints about Grasshopper. It has great quality even though the call is a transfer form the main line.

Avantages

Great customer service and easy to use.

Avantages

We used this software for our company to create a customer support line. We really loved the automated greeting we were able to set up for directing callers. It was very easy and made us look professional.

Inconvénients

There are a lot of different options, so initially learning about the product and the options we needed for our company took some time to determine.

Avantages

The setup is simple and easy. The ability to choose 800 number. User friendly interface.

Inconvénients

The pricing can increase considerably if you choose more extras.

Avantages

It's a great app and it does what it is supposed to be doing.

Inconvénients

So far there is really nothing that I dislike.

Avantages

Unlimited calls and call forwarding, and international calling options

Inconvénients

The grasshopper app (dialing out) can be flaky at times

Avantages

Grasshopper is perfect for redirecting phone calls from a custom number and track your efforts across different channels or platforms. It's nice to be able to place a different phone number on a website or flyer without having to release a personal number or use the same one on every deliverable.

Inconvénients

The billing is tricky when you need to set up a different subscription for each number--it would be nice to have bulk options rather than billing for each individual number.