SiteMinder

Avantages

-viele Schnittstellen zu Portalen
-freundliches Personal bei der Kundengewinnung
-eigene Website möglich

Inconvénients

-Support Team nicht wirklich kompetent
-auf Antworten müssen Sie min. 2-3 Tage warten was bei einem Standartpreis von 175EUR nicht sein sollte
-nach Integration kein Deutscher Support mehr
-langes Delay bis Buchungen im Buchungssystem ist

Avantages

La profesionalidad, atención al hotelero,

Inconvénients

La despreocupación en los casos de overbooking por culpa de SiteMinder

Avantages

Das Verkaufsgespräch . Mehr Erfahrungen konnte ich nicht sammeln, weil es nicht funktionierte.

Inconvénients

Die Integration und als die Website nicht mehr funktioniert hat, sollte man sich selber darum kümmern.

Avantages

La diversidad de funcionalidades dentro de la misma aplicación.
La facilidad de conexión.

Inconvénients

Problemas puntuales de refresco de datos y volcado.

Avantages

Confianza de sincronización y facilidad de uso.

Inconvénients

Integración web de Siteminder con el Channel Manager, aunque en la última actualización mejoró.
También valoramos la opción de multipropiedad para varios hoteles, pero su uso se nos complicaba.

Avantages

Die Synchronisation der Verfügbarkeiten in Zusammenspiel mit unserer Hotelsoftware 3RPMS läuft seit einem Jahr vollkommen reibungslos und ohne Fehler. Das macht der Channel Manager wirklich absolut top!SiteMinder bietet eine riesen Anzahl an Schnittstellen und Apps, das ist natürlich ihr großer Pluspunkt.

Inconvénients

Die Software und die Bedienung hat schön öfters kleinere Bugs gehabt, für die sich der Entwickler aber nicht weiter interessiert. Das fängt bei Rechtschreibfehler der deutschen Benutzeroberfläche an und hört bei Einstellungs-Bugs auf. Fehler, die man vom selbsternannten größten Channel Manager Anbieter der Welt, nicht haben dürfte.Es gab auch schon schwerwiegendere Fehler, wie die plötzlich falsche Übermittlung der Stornofrist zu dem OTA....also auch SiteMinder ist bei weitem nicht perfekt und lässt einige Features vermissen, die sogar kleinere Anbieter anbieten.Auch müssen Sie sich als Hotelier über den hohen Preis im klaren sein. Über die Sinnhaftigkeit von über 400 OTA Anbindungen kann man definitiv streiten, bei einer derartigen Monopolstellung von Booking.com, Expedia etc.Die Benutzeroberfläche ist relativ übersichtlich, aber die Software an sich sogar mit einer 1000Mbit Leitung ziemlich träge und langsam....das geht besser.Umlaute werden immer falsch ins PMS übertragen....Gäste stehen vor der Tür als Muller heißen aber in Wahrheit Müller. Wie peinlich das als Hotelier ist, kann sich wohl jeder denken. Dieses Problem wurde von mir im August 2022 angemerkt und seitdem hat sich absolut nichts geändert. Immer wieder wird man vertröstet, das Problem wäre auf der Warteliste aber in der Prioritätenliste gäbe es andere Entwicklungen, die Vorrang hätten. Peinlich, dass ein derartiger Bug es berhaupt in die fertige Software geschafft hat.

Avantages

La amabilidad de la formadora . el sistema utilizado

Inconvénients

Es un engaño ya que distintas personas en el proceso de venta te ofrecen servicios que no son capces de ofrecer

Avantages

Su facilidad de conexion , sencillo de manejar .

Avantages

Efficient set up. They are great about getting new customers.

Inconvénients

Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership.

Avantages

Lo mejor es que con una buena configuración inicial, ya no te tienes que preocupar más de overbookings, de aperturas y cierres masivos, de cambios de tarifas. Los cambios de precios son más cómodos que nunca!

Inconvénients

La configuración inicial requiere algo de formación.

Avantages

Las conexiones que tiene y estadísticas que entrega para toma de desiciones.

Inconvénients

Los vouchers de reservas les falta demasiada información son incompleto y enredados para una operación hotelera que siempre está corriendo

Avantages

Really prompt in Sales, and the product training was great

Inconvénients

The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.

Avantages

Mi experiencia con Siteminder es tan mala que las posibles buenas funciones a describir de su software se ven eclipsadas por todos los problemas que me ha causado. Lo primero de todo, tiene un servicio de soporte lamentable, no por el trato de las personas, sino por la eficacia inexistente de las mismas. Personal sin formación y cero resolutivas, da igual el problema que tengas, no lo van a saber resolver de forma ágil, sino va a suponer días de llamadas, esperas y estrés (ahora mismo estoy esperando a que resuelvan un reembolso a un tarjeta y soy yo la que le estoy indicando cómo hacerlo. Llevo ya 40 minutos a la espera y aún nada)

Inconvénients

¡Es la primera vez que escribo una reseña en mi vida! Son tantos los problemas que me ha ocasionado Siteminder que no habría espacio para describirlas todas. Una vez estuve sin motor reservas 2 días, porque lo actualizaron (que por cierto es PENOSO) pero resulta que este motor de reservas mejorado no se podía integrar con mi web. Me parece fatal que actualicen un producto sin terminar. Después, volviendo a motor de reservas, todos los huéspedes se quejan de lo confuso que es y puedo decir que 1 de cada 3 reservas que me escriben a través de mi web reservan por booking.com porque no entienden cómo hacer la reserva. Así podría seguir semanas, contando problemas y problemas con Siteminder. Si estas pensando contratarles, te recomiendo que recules, ¡te arrepentirás !

Avantages

good software for a start off but then it stops there, updates they make are all useless
technical support is good and prompt on very small issues but helpless if you ask for more,
easy to use Channel Manager & BookingButton after the initial setup,
monthly price is same as many other providers but what you get is far from good

Inconvénients

- Cons
- Siteminder & BookingButton are basic but you pay top price for nothing
- the reservation templates that are sent over by email come in 2 pages long,
- need to spend 20 mins to get card details for every booking
-date picker widget is useless, just a square box with no options at all, customization not possible
-reservation dates (check in/out) are delivered not in UK format
-All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am
-developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply.
- have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time
-tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems
-they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets,
- Guests can cancel a booking but not modify it, not possible
-keep sending them feedback for 5 years & they never cared to fix any of them, not good at all
-been very busy & haven't been able to switch to another company but will do it very soon

Avantages

The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful!

Inconvénients

I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets.

Avantages

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all.
Give you ability to connect to so many different booking sites around the world in no time.
Another great thing is - they have their own PMS (LittleHotelier).

Inconvénients

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What?
Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily.
After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

Avantages

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

Inconvénients

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software.

The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly.

All invoices were wrong in amount and direction to the customer how to pay.

My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Avantages

We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

Inconvénients

The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.

Avantages

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Inconvénients

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Avantages

- ansprechende/intuitive Benutzeroberfläche
- sehr guter (schnell + kompetenter) Support
- Support-Antworten auch per E-Mail
- faires Preis-Leistungsverhältnis
- läuft sehr stabil / zuverlässig

Inconvénients

- z.T. würden wir uns schnellere Synchronisationszeiten wünschen da es vereinzelt zu Überbuchungen kommt
- nicht alle Restriktionen können für alle Reisemittler und Portale übertragen werden (liegt teils jedoch an den OTA's selbst)
- FAQ-Artikel sind leider nicht durchgehend ins Deutsche lokalisiert

Avantages

The software we have consists of the front desk, channel manager, website, and booking engine.

Inconvénients

It is not the software, it is the company that you have problems with. The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed. It happened to us. I personally deal with support people a lot because of the number of problems we have. Only a few know the product and can help. Most of the support people answering calls are not qualified and know very little about the product and are useless.

Avantages

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

Inconvénients

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least.

Avantages

Very easy to control the allotment/ rate.
Very easy for reservation management.

Inconvénients

Overall, I think this system is very good and easy to use.
The only thing I hope is that more OTAs can intergration with Siteminder in the future.

Avantages

Easier to use and handle sync data inventory, rates, etc to all channel agent online

Inconvénients

More Quick response for any issue, sometimes on chat we need to queue.

Avantages

El booking button, Canvas y el Channel manager funciona bien y es fiable, si no te deconetan sin avisar.

Inconvénients

Lo que peor funciona es Demand Plus y su gestión de pagos online y si tienes alguna factura pendiente. Aúnque se una factura que no proceda, te desconetan a los 4 días sin previo aviso. Estás en sus manos y saben aprovecharlo. Así que si deciden contratar los servicios de Site Minder, tenga en cuenta que te pueden desconectar toda tu Web y base de datos sin previo aviso. Conviene estár al día de pagos, que no llegue algún email con algún cargo y estás de vacaciones, o no lo puedas leer el email al aterizar este en tu buzón de Spam.

Avantages

The calendar integration to multiple channels is essential by methods other than iCal. This one feature changes the picture for any operation with more than one channel. In the end, this was the only attractive feature.

Inconvénients

My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure it out for yourself. Support and personnel are unresponsive to client suggestions when problems or difficulties encountered. Simple questions often take days for response.
With 1-5 rooms, very expensive when you consider revenue versus accumulated expenses for this plus OTA commissions, payment discounts, housekeeping etc. No meaningful reports for revenue, Mobile app on Android was useless, had to use the browser version.

Avantages

The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.

Inconvénients

The system does not work and the support team terrible

Avantages

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder :

1- Simple and Easy to Use
2- Supports many big, mid-size and small OTA's.
3. Reservation & Yield reports.
4. Connectivity with multiple Property Management Systems.
5. It's definitely cost-effective
6. Easy to set-up rooms, rate plans and map them.

Inconvénients

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows :

1. Customer Support is terrible and very rarely would you get a first call resolution.
2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works.
3. Their turn around and on-boarding time sometimes take weeks.

Avantages

Nada en general,la atencion pesima, el programa incompleto.

Inconvénients

El tema de facturas pesimo, el de informe para la contabilidad pesimo, el que hizo la parte de faturacion no tiene ni idea en el tema contable ni de hacienda. Un desastre.

Avantages

Very smart and technical software, will continue to use. Especially the multi language customer service is much help, thanks for [SENSITIVE CONTENT HIDDEN] always give me much much more help on any of kinds of problems, 5 star service for her.

Inconvénients

could be more colorful or App download use.

Avantages

Simple to use interface and most of the time very self-explanatory.

Inconvénients

Customer Support is the worst. Whenever you need help you will receive a standard E-Mail reply and issues will not be resolved in a timely manner.

Avantages

I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality.

Inconvénients

Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder!

Avantages

Premetto che ho un piccolo beb m'illudevo di poter essere aiutato a trovare nuovi ospiti visto la crisi pandemica e l'idea mi sembrava buona purtroppo non ha funzionato

Inconvénients

Difficoltà di utilizzo da cellulare dicono che sistemeranno ma intanto e macchinoso

Avantages

- The software is easy to use
- the first installation didn't take much time, it's just take few day for the installation
- the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Inconvénients

at the moment I have not get any trouble or any difficulties nor problem from the software.

Avantages

The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.

Inconvénients

Customer Support. Terrible.... Hard to get anyone to help you. Don't know who to call. They are based out of Australia, and I dont think they have a very strong support system for their US clients. I have been trying to get a rate loaded, and haven't had much help.
Another thing I definitely do not like is that we cannot provide a link for our group business to book directly. If we do, then there is a heavy fee I think. So we prefer

Avantages

Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false.

Inconvénients

Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news.
Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't.

Avantages

Once experienced on the software it is very straightforward to use

Inconvénients

Possibly a reporting option see what updates have been sen t from PMS

Avantages

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent.

Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems.

In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Inconvénients

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers.

Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about.

A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Avantages

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs.
Working properly, never had a real issue.
Their customer support got back to us promptly each time we had a problem in understanding something or for a set up.
Like some says it's easy to use when you know what you're doing.
It's a very professional Channel Manager.
The price is also professional but nothing surprising when you have stability and efficiency.
I would definitely recommend it.

Inconvénients

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched.
That has been the major issue for us, to understand what to manage and what not to touch.
We didn't have the experience we have now with channel managers so as profanes it was pretty hard to do the set up.

Avantages

Great all round system when everything is going well.

Inconvénients

Support is very slow with a lot of chasing required.

When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen.

On some channels, some information like email addresses cant be delivered to the PMS.

Avantages

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way.
The website on extranet looks professional, is user friendly, has everything that we need ...
The Support (whilst on a FREE TRIAL) is OUTSTANDING.
We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ...
At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Inconvénients

There are no cons at this stage ...
We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Avantages

The ability to distribute inventory to all channels with a click of a button. Being able to access booking information across all channels and manage them accordingly. Integration between our PMS and SiteMinder.

Inconvénients

The software is easy to use and has many Pros, there are no cons to report.

Avantages

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Inconvénients

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused.

Avantages

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

Inconvénients

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This is 2017! We've been asking the question for over a year about when this will be updated and it's still not done! We still can't update page titles (some of the most important elements for SEO) and therefore are losing out on revenue because of this CMS. It also doesn't allow users to set up 301 redirects, which is simply laughable. Again, this is also impacting our performance. If it was solely my choice I'd have changed a long time ago. Avoid the canvas CMS at all cost if you're looking to improve SEO performance.

Avantages

It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder

Inconvénients

My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon.

Avantages

I like that it's very easy to use and the updates are always real-time.

Inconvénients

There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.

Avantages

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

Inconvénients

A bit high price when compare to many products in the the market however the value in return is a key.

Avantages

Allowed our property to connect to extranets that were not available on our main software.

Inconvénients

Functionality. Comparatively, SiteMinder lacked the ease of access and cannot be used as a "first time user". Requires time to get the hang of this program.

Avantages

Their whole suite of products simplifies managing reservations for a smaller chain like ours. I find their website design to be easy, intuitive, and devoid of 'too-many-options' which sometimes scare bookers into exploring more and booking less.

Inconvénients

Their support is limited, but it's an out-of-the-box product that is priced super-competitively, so honestly, you can't expect enterprise level account management or support.