SiteMinder

Hi David

We are sorry that your experience didn't live up to our usual standards, I can see that you have escalated the same challenges across different review sites and believe we have been in touch with you on the challenges that you are currently facing regarding you have applied for closure in Expedia and that we cannot overwrite. However, if there are any other challenges that we can do to help you, please let me know how we are able to assist - I'm available at [email protected] and aim to improve your experience with SiteMinder.

Hi Tim,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here:

https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Hola Daniel,

Muchas gracias por compartir tu opinion. Nos encanta saber que estas contento con nuestra plataforma.

No dudes en ponerte en contacto con nuestro equipo de servicio al cliente. Ellos podran ayudarte con la conexion a otros canales. Tenemos mas de 400 canales de distribucion a los que puedes conectarte facilmente.

Apreciamos tu apoyo. Gracias por elegirnos!

Saludos,

Jessica

Hi Angad,

Thank you so much for sharing your feedback with us. We are glad our system is helping you manage your day to day tasks easily and from one single place. Feel free to check this helpful article about setting up room rates, https://help.siteminder.com/s/article/create-new-room-type?language=en_US

if you have any questions, please don't hesitate to reach out to us via our 24/7 chat support. Our team of experts will be happy to assist you.

Thanks again for your support and partnership with us!
Warmest, Jessica

Hi Valerie,

Thank you for taking the time to submit your feedback.

Our product team is currently working on updates to our revenue reporting and we are expecting this to go live in January 2018. The problem you have mentioned of only viewing the calendar two weeks in advance is also something that is on the roadmap for our team. We are expecting to work on this in early 2018 and we will provide you with more updates as we have them.

Your feedback is very valuable so thank you again for taking the time to submit it.

Thanks,
The SiteMinder team

Hi Lucie,

We are sorry that your experience didn't meet our usual standards. We are very sorry that the training was unclear and you had to pay. I want to help you if you can email me here at [email protected] as we couldn't get your email address from this review site. We hope we can improve your experience and get someone to be in touch to see how we can best support you. I hope to be receiving an email from you soon.

Warm regards,
Ereena

Hi Vincent

Thank you for leaving us a review! We are happy to hear that with SiteMinder, it's easy to install software to control inventory from all channels. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. We will log your recommendations as feedback and share them with our respective teams. Once again, thank you for leaving us such a fantastic review! It helps us to do better :)

Let me know if there's anything I can assist you with. Thank you!

Best regards,
Ereena R.

Hi Boy,

Thank you so much for your time sharing your thought with us and other hoteliers. Our team of expert can assist you quickly via our 24/7 chat support. Do't hesitate to contact us if you need any help

We really appreciate your support and hope we can keep focusing on improving your experience.

Warmest,
Jessica

Hola Francisco.

Muchas gracias por compartir tu experiencia con nosotros. Nos alegra saber que nuestro equipo de servicio al cliente te este ayudando en todo lo que necesites. Es nuestra prioridad ofrecerte un muy buen servicio y que tengas acceso a una plataforma donde puedas realizar todas tus operaciones al mismo tiempo.

Esperamos que a futuro podamos ofrecerte la posibilidad de realizar pagos a traves de nuestra plataforma en tu pais.

Gracias por tu apoyo y confianza!

Saludos, Jessica

Hi Karu,

Thank you so much for your feedback. We're glad to hear that we're saving you so much time.

Regarding your overbooking issues, please contact support as soon as or if they arise and we will be able to investigate this for you as it is not a regular occurrence to date.

In any case, we're sorry you didn't receive the usual SiteMinder experience we pride ourselves on and will look to improve.

Please let us know if you have any further feedback on [email protected].

Regards,
The Team at SiteMinder

Hi Vicki,

Thank you so much for taking the time to leave a review for us. We are always keen to hear our customers' feedback.

Please feel free to reach out to us if you need help with anything. Our team of experts will be happy to assist you at anytime.

Warmest,
Jessica

Hi Rory,

I am so sorry that we have not addressed your availability and group bookings issue, and that you felt you have not received the highest level of support to resolve the issues promptly.

I have personally escalated this to our highest levels of support to get back to you within the next two hours and make sure we truly listen to how we can help an important customer like yourself.

If you have a preferred time you'd like us to reach you and a preferred number - please do let me know and I'll get that to them as quickly as I can. Otherwise, they will try to contact you with our details on record within 2 hours.

If there's anything else I can do, please let me know, Rory.

Sincerely,

Misha Stemper

Hi Jim,

Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.

Thank you again for trusting us to be your partner.

All the best,

Misha

Hi Abhishek,

Thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday!

Please let us know if there is anything we can do to further assist you get the most out of your products.

All the best,

Misha

Hola Antonio,

Apreciamos mucho tu opinion y nos encanta saber que nuestro equipo de servicio al cliente te este ofreciendo una muy buena atencion.

Con SiteMinder puedes manejar y procesar pagos facilmente. Puedes encontras mas informacion aqui: https://www.siteminder.com/es/hotel-payment-processing-solution/

No dudes en contactarnos a travez de nuestro chat en linea disponible las 24 horas del dia para cualquier inquietud que tengas.

Gracias por ser parte de SiteMinder,

Saludos,
Jessica

Hi Wei Shing,

Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented.
If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you.

If there's anything I can do to help you, please let me know. Thank you!

HI Alan,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten great results using the product and we love hearing that we can help simplify the training and onboarding process! Thanks again for being a customer. It means a lot to us.

Thanks,
Lauren

HI Wayne,

Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally.

Thank you for allowing us to be a partner in your journey. It's our privilege to be of service.

Thank you,
Mei
Customer Marketing @ SiteMinder

Hi Dominik,

Thank you for reviewing SiteMinder. We're pleased to hear that you are having a positive experience using our software for your hotel, Hotel und Gasthof zum Hirsch.

We can't wait to continue to work with you to achieve more success in the future.

Thanks,
The team @ SiteMinder

Hi Humberto,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.

Thanks,
Lauren

Hi Kongkan,

Thank you for taking the time to review SiteMinder.

We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential.

Thank you for your feedback on our inventory update loading times, we will pass this onto our product team.

Thanks,
The team @ SiteMinder

Hi Zorica

Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder clear, fast and user-friendly. A customer like you makes us want to strive for better, especially when you mentioned that you would remain a SiteMinder lifetime user. We are so honoured by your feedback! This can be done about single and multiple occupancies set up but depending on the upper channel rates. We suggest you contact the support team to assist.

Let me know if there's anything I can assist you with. Thank you!

Best regards,
Ereena R.

Hi!

First of all, thanks so much for taking time out to review us. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here:
https://help.siteminder.com/s/Releases?language=en_US

We value the feedback we receive from our customers and are continuously working to improve our service, so thanks again for taking the time to share this with us.

Thanks,

Misha

Hi Alex,

First of all, we really appreciate your honest and insightful feedback. Thank you so much!

Your feedback on the experience is invaluable to us and has been shared with our teams.

We've been working hard to improve things for customers and are excited about what's coming down the pipe to make the experience much better!

Stay tuned as we'll be sharing alot of new updates very soon.

Thank you for trusting us with your business and we look forward to supporting you ahead.

All the best,
Mei
SiteMinder

Hi there,
We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for taking the time to leave positive feedback about how simple you found navigating the Channel Manager.

Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you.

Thanks!

Hi Dennis,

Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner.

All the best,
Misha

Hello Saay,

Thank you for taking the time to review SiteMinder!

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you have had great success using our system over the years.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

Hi Nicolas,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten such great results using the product and we're so happy to hear that it's been beneficial to your business! Thanks again for being a customer. It means a lot to us.

Thanks,
Lauren

Hi Wayan,

Thank you for taking the time to review us, we appreciate it.

We are glad to hear you are enjoying your experience with SiteMinder.

We have taken your feedback on board regarding room rate percentage changes, we will keep you updated.

Regards,
The Team at SiteMinder

Hi Rae,

Thank you for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.

Thanks,

Misha

Hola Pedro,

Muchas gracias por compartir tu opinion con nosotros. Nos encanta escuchar que estes contento con nuestro Channel Manager y nos complace hacer saber que ya estamos trabajando en la aplicacion mobile para que puedas realizar todos tus actividades desde cualquier lugar. Te haremos saber cuando este lista.

Gracias por tu apoyo y confianza en nosotros,

Saludos cordiales, Jessica

Hi Nasuwarta,

Thank you so much for your review! It's really good to hear you are having a great experience with our products and customer support.

We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

Thank you again for trusting us to be your partner.

Kind regards,
Jessica

Hi Rian,

Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We will take your feedback to our support team. Thanks for sharing!

Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.

Thanks,
Misha

Hi Ana,

Thank you so much for taking the time to give us your honest feedback. We're thrilled that Channel Manager is really hitting the mark for your distribution needs!

With regards our feedback on Customer support is noted and I've passed this onto our Customer team. We do understand that you need to handle your guest reservations quickly. We promise that we are striving to improve on our support responsiveness.

Finally, thank you for trusting us to be your channel management partner. Please let me know if there's anything else we can assist you with.

Have a great day ahead!

Sincerely,
Mei

Hi Katelyn,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.

Best,
Lauren

Thanks so much for leaving such a great review - we're thrilled to hear you're getting everything you need from our technology. Do let us know if there's ever anything we can do for you and your hotel.
Thanks again,
Clare @ SM

Hi Mase,
Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated would you be able to send us your details? Just so I can get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please drop me an email [email protected] - I'll make sure that your queries will be address as soon as possible.

Hi Jozef,

Thank you so much for your wonderful feedback, loyalty and support.

We look forward to working with you for years to come.

Regards,
The Team at SiteMinder

Hola German,
Muchas gracias por tomarte el tiempo de compartir tu opinion. Estamos felices de ofrecerte una plataforma que se ajuste a tus necesidades.

Apreciamos por tu apoyo,

Jessica.

Hi Marianne,

Thank you for the great review.

We love hearing feedback from our customers and really appreciate you taking the time to tell us about your experience.

We look forward to continuing this journey with you.

Thanks,
The team @ SiteMinder

Hi Rob,

Thank you for your amazing review and support over the past 7 years.

You are truly a SiteMinder advocate and we love having you be a part of the SiteMinder family.

Regards,
The Team at SiteMinder

Hi Kerry,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you with more information as soon as possible.

We thank you again for trusting us as a customer and look forward to solving your issues.

Best,
Lauren

Hi Pearly,

Thank you for taking the time to review SiteMinder! We really appreciate you feedback.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

Hi Rob,

Thank you for taking the time to review SiteMinder!

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner.

Thanks,
Misha

Hola Elena,

Hola Helena, gracias por compartir tu opinion con nosotros. Nos encanta saber que estes muy satisfecha con nuestra plataforma. Gracias por tu sugerencia. Nuestro equipo siempre esta buscando la manera de innovar y mejorar nuestros productos. Es por eso que tu opinion es muy importante para nosotros.

Gracias por elegirnos. Seguiremos trabajando para ofrecerte la mejor experiencia.

Jessica.

Hola Blanca,

Muchas gracias por compartir tu opinion con nosotros. Nos alegra escuchar las sugerencias de nuestros clientes y saber que estan contentos con nuestro servicio.

Nuestro equipo tendra en cuenta tu sugerencia y esperamos que podamos ofrecer mas opciones a futuro.

Gracias por tu apoyo y por elegirnos.

Saludos,
Jessica

Hi Fadli,

Thank you kindly for your review.

We are glad to hear you are enjoying your experience with SiteMinder.

You are able to implement TheBookingButton as an iframe within your website. Please contact SiteMinder Support if you would like further information on how to do this.

Regards,
The Team at SiteMinder

Hi Hayley,

Thank you for taking the time to review our software. We value your feedback and will pass it onto our product teams to ensure we are continuing to improve our product for our customers.

We are happy to hear that you were satisfied with the transition and the support you received from the team.

If you have any further questions or comments please don¿t hesitate to get in touch.

Thanks,
The team @ SiteMInder