Beds24

Avantages

Automates a LOT of the stuff i usually do. Loads of options and features. I have looked at other options and nothing comes close considering price.

Inconvénients

It can seem intimidating at first. I almost considered dropping it.

Avantages

Major expedia issue for last 3 days where expedia bookings do not get updated in beds24 and beds24 team keeps on passing the ball to expedia . As hotel owners, we have got overbooked and expedia is going to charge for relocation too

Inconvénients

Its pricing structure is very competitive

Avantages

操作画面は使い安いし、月額料金もとても安いです。カスタマーサービスメールや電話で対応できます！

Inconvénients

中国語の言語があれば、最高です。ソフトエンジニア経験持ってない人なら、慣れるまで、少し時間かかります。

Avantages

コストを最小限にし、OTAの掲載も最小限にすることで、OTAの掲載と予約にばらつきを無くし、収益を得やすくすることができる。
逆にOTAの掲載を増やすと追加料金がかかる為、注意。
（国内OTAは必ず追加費用がかかります。）

国内OTAに関してや、仕様、対応方針に関してはBeds24の運営の方に相談することで様々な対応が出来ますので初めての方やそうでない方でも安心してご利用出来ます。

Inconvénients

各OTAの掲載やスマートキーの連動会社、その他keycafeなど連携が出来てくるとかなり良いのではないかと思います。
keyCafe様と連携ができるとホテルの鍵管理が楽に行えると思うのでご検討いただけますと幸いです。

Avantages

フロント時間を短縮できたり、メールチェック作業が大幅に減ったのが一番ありがたかった。

Inconvénients

機能が充実している分、メニューが分かりにくいこと

Avantages

不明点がある際に、丁寧かつ迅速にサポートをしてくださるので非常に助かっています。

Inconvénients

特にございませんが、基本的な設定では一度に2名以上が同時にアカウントにログインする事が出来ないというのがネックかなと感じました。

Avantages

非常に安価な料金で、宿泊施設の管理をするための全ての機能（以下）が使えること。-複数チャネルでの販売-在庫・料金の一元管理-客室管理-LINEやチェックインアプリ、スマートロック、決済サービス（Stripe）など、他サービスと簡単に無料で接続できること-自社予約エンジンが無料で使える

Inconvénients

宿の繁忙期前など、Beds24への問い合わせが急増する時期は、Beds24の新規使用を開始するまでに約2ヶ月の待ち時間が発生することがあります。あと自社予約エンジンの使い勝があまり良くありません。（無料で使えるので有難いのですが...）

Avantages

サポート体制・メールだけで解決が可能・サポートアクションも痒いところ手が届いている導入が楽・トライアルできること・年間契約ではないため、いつでも解約できることアップデート・年々使用できるサービスが拡充している・追加オプションも安価であるので、取り組みやすいその他・ユーザー視点を理解している

Inconvénients

特段改善すべき点は現在は見当たらない旅館ホテルで販売するにあたり、接続できないotaが存在すること

Avantages

・カレンダーの見やすさ・価格調整のみやすさ

Inconvénients

・ライン予約の通知のエラーを改善して欲しい

Avantages

導入と利用にかかる料金が比較的格安であり、安定して稼働する点。

Inconvénients

取得できるデータを増やしてほしい。（とくに毎晩の平均価格の精度）

Avantages

弊社はたくさんの民泊物件を管理し、毎日大量の予約を捌いています。その際に少ない工数で予約の確認、変更、同期、決済ができることが魅力です。Payment状況も管理しやすいです。

Inconvénients

たまに、beds24上で部屋変更をした時数時間後戻ってしまっていたり、決済をしてもPaymentステータスが切り替わらないエラーなどがなくなると嬉しいです。

Avantages

とにかく何でもできる。かゆいところに手が届き、民泊施設の複数運営がとても楽になっている。

Inconvénients

インターフェイスが悪く、全体的に使いにくい。どこで何の設定ができるのか非常に分かりづらく、カスタマーサポートに頼らなければ簡単な設定にも苦労することがある。

Avantages

複数のOTAを1つで管理できる点、予約の管理、決済の管理などが全て網羅されているところ

Inconvénients

チェックイン、チェックアウト機能をつけてほしい。部屋を飛び越えて簡単に予約を移動できたらさらによい。

Avantages

Beds24は長いサービス提供の実績があり、安定して動くシステムです。最近では国内系の予約サイトにも連携できるようになり、使いやすくなった。

Inconvénients

ユーザー・インターフェースは玄人好み。初心者でも使いやすい管理画面だとより使用者の層が増えると思う。

Avantages

Beds24は安さとサポート体制が優れている。どのサイトコントローラーも機能はだいたい一緒ですが、価格とサポートは各社で異なります。Beds24のメールサポートのお返事が早いです。

Inconvénients

管理画面が古臭いので、もっと近代的なデザインにしてほしい。

Avantages

安価であり、beds24がsnsなどでも情報発信をされていること。

Inconvénients

土日祝日もサポートをお願いしたい。システムサポートのヘルプの見やすさの改善。

Avantages

他システムとの連携が良い
例えばGoogleカレンダーと連携できる点や、ラインにも対応しているのが良い。

Inconvénients

日本の旅行掲載サイトを網羅していない点。
また、設定方法がわかりにくい、UIが悪いと感じる

Avantages

サポートが充実していて質問への回答がとても迅速。

Inconvénients

モバイルは使いにくくウェブブラウザへ入り直しています。

Avantages

分からないことがあったとき、サポートチームが迅速に返答くださるので助かります。

Inconvénients

同時にログインできる数が増えたら有難いです。

Avantages

機能が豊富。使いこなせば宿泊業にとって必要なことをほぼ網羅している。

Inconvénients

機能面に加えてチルンの様な感性に響く機能やデザインが加われば最強だと常日頃から思っています。

Avantages

カスタマーサービスの方々が、柔軟な対応をしてくださるところです。些細なことでも質問したら、早急に対応いただけます。

Inconvénients

ヘルプのページをもう少しわかりやすく、最新バージョンへ更新していただけると嬉しいです。

Avantages

The application has amazing functionality and I understand the massive effort to build such an application, to maintain it, and to coach people on usage. The direct support calls, were of immense help in getting my property set up and all the auto actions to save me time and frustration.

Inconvénients

It's the overall high level of functionality that creates the obstacle for new users to get the business application set up. However, low cost direct training and support is available which solved this obstacle. The interface is dated and many important processes are not intuitive. However, with the complexity of what the application achieves it hard to imagine how to make it much more intuitive. Therefore the critical value of the direct support meetings.

Avantages

カスタマーサポートチームが優秀。あとは機能性も十分

Inconvénients

特になし。ヒント価格がたまにバグっている時がある？

Avantages

無料でカスタマイズ機能が多い事です。特に暗証番号をゲストに知らせる機能があったことは決め手になりました。

Inconvénients

初回の設定時以外も電話対応が可能にして欲しいです。

Avantages

You can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it !

Inconvénients

You don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem.

Avantages

各機能の細かい設定が可能な上、導入時に不明な点があればサポートの方がすぐに対応してくれるので助かります。

Inconvénients

現状特に感じません。noteに掲載されている機能の解説や他施設の分析もとても勉強になります。

Avantages

比較的に安価海外サイトと相性がいい自社予約増やせる初期費用無料契約縛りない

Inconvénients

国内ota別料金かかる国内ota、1部料金制限あり

Avantages

各媒体をまとめて管理できる点と、自社サイトを作り運用できる点が良いと感じております。

Inconvénients

自社サイトページ作成の難易度が高く、作成してほしいと頼まれた際に対応が難しい。そのため、もう少し簡単に制作できるよう改善していただきたいです。

Avantages

Initially i liked the low price, however the Auto Actions are a god send, you can automate processes, the possibilities are endless.

Inconvénients

For me personally there wasn't anything i really disliked. Some may find it tricky to setup.

Avantages

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Inconvénients

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too.

You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with.

Need special prices for events or special dates, no problem. Want to keep you prices the same for the next 12 months, no problem. They have through of everything.

Connect to multiple OTAs and sent the same information, bookings/availability/prices all done in one place, this alone has made such a different, I don't need to worry about updating the calendars, reducing the risk of an double booking.

Can setup automatic messages for the guests and reminders for me.

I have connected to a payment gateway so I can collect deposits and payments from the guests all in one place.

On the surface the software looks basic, but OMG it is not, what a great tool.

Inconvénients

Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.

Avantages

Highly configurable and seemed very complete upon first Due Diligence.

Inconvénients

The Booking Engine only serves when you do NOT intend to implement differentiated pricings for seasonal holidays and the likes. Also do stay clear of the APIs, the underpinning data architecture is one pot of noodles that can not be made sense of via the APIs. We found out the pricey way, three months of development work down the drain.

Alternatives envisagées 

Pourquoi choisir Beds24 

Avantages

The entire management, bookings, overview of the occupancy, flexibility, everything that makes up the daily work is so much simplified that you save a lot of time.

Inconvénients

I really can't tell. Till last year I missed a intergration to an POS system which was done last year and now with the intergration of POSTER it is just perfect.

Avantages

Ich nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.

Inconvénients

Die vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.

Avantages

It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager.

Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices.

I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !

Inconvénients

No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !

Avantages

Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast

Inconvénients

I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement.

Avantages

How complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it.

Inconvénients

Sometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise.

Avantages

We have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided

Inconvénients

Still the lack of feature integration with point of sales system or the front desk for a large scale hotel

Avantages

Endless possibilities to customize it to work best for your needs.

Avantages

Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.

Inconvénients

Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.

Alternatives envisagées 

Pourquoi choisir Beds24 

Pourquoi passer à Beds24

Avantages

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote, Rechnungen, Voucher, Berichte...usw). Seit ich diese Software verwende, ist meine Arbeit Kinderleicht geworden. Allerdings muss man am Anfang Zeit investieren, wenn man viele features verwenden möchte. Zu diesem Punkt braucht man eine unkomplizierte support Hilfe, die man bei beds24 mit Sicherheit bekommt. Als letztes möchte ich noch erwähnen, dass der Preis-Leistung-Verhältnis der beste mit Abstand war und ist.

Inconvénients

Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Avantages

Well, you can do almost anything. Css and code can be implemented to modify your booking page and more. Really versatile pricing system that can handle everything. Multiple pricing strategies can be used (early bird and lat minute pricing is possible, different prices for each channel can be set or you can use a multiplier for each channel, prices can be adjusted according to persons and you can even set different prices for say 1 day bookings and also different prices and booking page for agents.) I could go on forever but you get the picture.

Inconvénients

Not that I don't like it but it could discourage some customers. Inevitably having so many features and versatility makes it less user friendly and more demanding which is perfect for me but others may differ.

Avantages

Everything,
Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys.

The price is super cheap, I mean literally super cheap. It is an extreme value for money.

Inconvénients

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

Alternatives envisagées 

Pourquoi choisir Beds24 

Logiciel antérieur 

Pourquoi passer à Beds24

Avantages

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Inconvénients

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

Avantages

This is a most versatile and reasonably prices software we every found for our resort. Amazing flexibility and unlimited customization for the any needs of hospitality establishment. Tech support is fast, the documentation is sufficient and well organized. We also like video tutorials and contextual help.

Inconvénients

It is became more and more sophisticated year to year, so for now we need more assistance from tech. support to set up new options. Although, this assistance is free so all issues are resolved in the reasonable time.

Avantages

PriceFeaturesStability ServiceWiki online

Inconvénients

Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available

Avantages

Ease of Use, Cost effective, They thought of everything and its been very well tested, I only found a minor bug once and it was an interpretation issue. The automation possibility of this product is the best thing about it enabling you to notify both guests and staff based on set triggers by email or text to their phone for example when cleaning is due. The channel managers also receives regular upgrades with new channels connected via XML. New 3rd party software for accounts added regularly to manage specific tasks. Our rep and her team of customer support rocks, they are very knowledgeable and reply in under 24hrs sometimes within the hour - Love it. Also enables you to have multiple rates categories and booking policies just like you would on an OTA so you can be as competitive on your website as on the channels or even show certain booking policies only on your website and others on channels

Inconvénients

Takes time to learn and install yourself.. I invested about 40 hours to get it going and probably over a 100hrs in all to get us to where we are today. Obviously this is reflected in the price of the monthly payment as its very competitive.

Avantages

Its definitely one of the most affordable channel managers that are out there. Once you set it up at the beginning it extremely easy to use it. I would higly recommend it to everyone.

Inconvénients

Nothing to complain about. The only thing is when you start to use it, you need to connect it by yourself and doing this first time is a bit tricky, however they can connect it for you if you pay a bit extra (as far as i remember it)

Avantages

Once installed, it is so easy to use. Overall, it has helped us gain a lot of time.
Most of all, I love their costumer service. They answer fast and really try their best to understand the problem and bring solutions.
I regret only that the Covid-19 crisis prevented us to use the software to the full potential. But hope that we can do so soon when things are better.

Inconvénients

It is a bit complicated at first for one who does not have a technical background to set up the software and all its branches. But their tutorials are really clear, so one learns. And now things are very smooth.

Avantages

We've only been using Beds24 for a couple weeks - and there are always challenges getting set up - but I was able to set things up myself without any major hitches. We are a small Boutique Hotel, and the main reason we wanted to go with Beds 24 (to start with) is because they can get us hooked up to Google Hotel Ads. Once we started setting things up I realized how powerful the software is. I decided to go with Bed24 because of all the great reviews they have - and after my first experience with their Support I wanted to add my review as well. The support is GREAT - and we are 100% happy that we chose Beds24. I'll probably write another review after 6 months or so - but so far we are very happy with how easy it was to set up, how great the support is, and how using Beds24 is going to help us get more bookings in the future.

Inconvénients

It is quite complex - but that is due to how many options there are for any function. So this isn't really a con - just that there is a bit of a learning curve on the setup.