Clari Copilot

Avantages

There are so many things that I like about Wingman. I am going to drill down to each feature that I like.Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls.Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc.Battlecards - I like how the battle cards pop up when we mention a competitor.Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights.

Inconvénients

Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this.

Avantages

The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with

Inconvénients

Can make the transcription better, sometimes the words not accurate

Avantages

Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call

Inconvénients

from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product

Alternatives envisagées 

Pourquoi choisir Clari Copilot 

Logiciel antérieur 

Pourquoi passer à Clari Copilot

Avantages

The simplicity of setup, use, and customer service. Wingman's product is great, and they keep enhancing the features every month, from ways to organize the content, to improving desktop app functionality.

Inconvénients

There are times that it can take a few minutes to add Wingman to a call once it's already started. This only happens when Wingman is not already on a call. This can sometimes allow content to be missed on the recording, which can be difficult at times.

Avantages

It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees.

Inconvénients

It's only missing one feature. I'd like to put a limitation on who can listen to the calls.

Avantages

I enjoy being able to quickly validate that our sales team is delivery a correct and consistent message. B

Inconvénients

There is an off-putting announcement regarding the call recording. It's not triggered and kicks in randomly

Avantages

The UX of Wingman competes with some of the best in their class. Best bang for your buck, and willing to help fellow startups on pricing packages that adjust to your growth potential. From the beginning, the sales team was understanding, and at no point did we feel pressure on signing a contract. We first analyzed other platforms, and they all seemed to want to pressure us into signing even though timing didn't make sense at the time. Props to the entire sales team regarding this point. Furthermore, they actively listen to our needs and are improving the platform adjusting to their customer's needs.

Inconvénients

For right now, Wingman can't transcribe Spanish voice (which is the core of our business). Raised this point to our sales rep, and a request has been put forth in order to prioritize this request in their product roadmap.

Avantages

My favorite feature is the battle cards that you can save and configure to pop up when certain keywords are mentioned on a call.

Inconvénients

So far I have not experienced any issues. Wingman has been very easy to adopt and works great with our existing sales stack!

Avantages

The tool allows automatic recording, and consolidation of our phone calls, google meets, and zoom calls in one place, and treats them the same - a client interaction is presented for each type!

Inconvénients

the Wingman API is a bit primitive, but it does serve its intended purpose. Could use some expansion to better integrate with additional 3rd party or home-grown tools

Avantages

I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it!

Inconvénients

There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function.

Avantages

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Inconvénients

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Avantages

The ease of use and the UI is very good.

Inconvénients

Words are captured wrongly and it need to improve.

Avantages

The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.

Inconvénients

Transcript can be improved a little bit.

Avantages

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Inconvénients

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Avantages

An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch.

Inconvénients

Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is.

Avantages

I use it with my team for weekly calls and deal reviews. I was surprised at the usefulness of the new Deal Center when integrated with Hubspot. I'm a visual personal and seeing our frequency of interactions with our customers in real-time brought great insight.

Inconvénients

We work with a lot of folk who have heavy accents and the transcription has a tough time with those people. Even as a native-English speaker, certain industry-specific words don't get transcribed and I'd like to be able to have the platform "learn" those words to help with accuracy.

Avantages

Integration was really seamless and our clients seem to understand why we are using Wingman. For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs and requests. Having the ability to listen back, watch back, and see a transcript gives me flexibility for all of my client needs.

Inconvénients

I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app. Even if the name in zoom was changed to "Wingman note-taker" or something like that so we don't have to spend the first few minutes of every call anecdotally talking about what wingman is.

Avantages

Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.

Inconvénients

Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.

Avantages

I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up.

Inconvénients

I wish there was an option to include the call transcript with external sharing.

Alternatives envisagées 

Pourquoi passer à Clari Copilot

Avantages

We have recently migrated from a more expensive competitor. So far (one month in), we have not seen a drop in features or useability. We like being able to take note of coaching opportunities and customer expansion opportunities on each call, observe key action items, and see aggregate call analytics. We're a team of CSMs who are in early-stage SaaS growth, where replicating ourselves in new team members is critical. I lean heavily into technology for efficiency gains, and my second criteria for tech is whether the team is responsive when we encounter the inevitable bug or a feature is needed. The team's response is yet to be determined since we've run into no issues so far.

Inconvénients

It has checked all boxes for us so far, and no issues with useability. These were my primary concerns in cutting over, and one month in we still have no gripes.

Avantages

The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed later saves a lot of time esp when I can listen to them in 2x, @mention relevant stakeholders to take a look etc.,

Inconvénients

The transcription quality is not great and needs to be improved.

Avantages

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Inconvénients

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Avantages

Being able to record all sales calls with ease, review the analytics of the calls, review the calls after they have been done and a great and easy-to-use mobile application to watch calls while on the go.

Inconvénients

UX/UI is very simple. Not able to share snippets or calls with prospects for only a specific period of time.

Avantages

Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with the transcriptions. It makes easier to keep track of the topics discussed.

Inconvénients

It's not possible to restrain who is going to watch the recording or create lists of people who are allowed to access recordings and transcriptions. That would be really nice for private meetings.

Avantages

The call recording and screen recording during a demo are great, it is best for those who wanted to use the call for training and quality purposes. This also gives you an idea of how you did after the call. Easily shareable to the call participants.

Inconvénients

Nothing really. Everything I need works.

Avantages

- user-friendly interface
- automatically joins your calls

Inconvénients

- Not 100% accurate while transcribing
-

Avantages

It builds call scripts for all calls making it easy to search for phrases.

It integrates well with Salesforce and Gmail.

You can share call scripts with your teammates, add comments or feedback .

It is 70% accurate with the recordings an d its AI capability is great.

Inconvénients

Wingman can work on improving its accuracy . The AI feature is accurate like 70% of the times. Apart from that there's nothing else I would want Wingman to change.

Avantages

Since I joined my current job one of the most welcome new tools I’ve been exposed to has been Wingman. The seamless integration with Zoom makes it a convenient companion that is always there to help record my calls with external partners.

The magic extends beyond a simple recording. The transcription of the call turns it into a nearly perfect notetaking service, and it can also enhance your meeting skills by showing you the ratio of time you spoke compared to the other people in the call. Plus it can even contextualize portions of a call to help you spot problem or opportunity areas.

Inconvénients

The only thing I was challenged with learning to use Wingman was realizing how to “enable” it for my external calls. It turns out the default setting is on for all external calls, which you can disable on a call by call basis or enable for any internal calls you also want to record.

Avantages

Really great call recording software, great ease of usage and UI

Inconvénients

Accuracy for the transcripts can be higher - The calls load slightly later at times from the dashboard

Avantages

The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call.

Inconvénients

There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app.

Avantages

Very intuitive to use, the perfect way to understand which areas needing improvement during the sales process. Apart from this, you also get to see the ratio of how much your sales rep. talked compared to the prospect.

Inconvénients

The voice-to-text conversion is also good, however, it could always be a bit better. Overall, there is nothing that I dislike about Wingman, just tiny things that I'm sure will improve over time.

Avantages

The transcripts are so accurate that I never have to go through the entire call to find a particulate conversation, I can just scroll and read.

Inconvénients

Sometimes the software stops recording, but that is 1/100 times. So all good.

Avantages

1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah!
2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well.
3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button.

I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold.

Inconvénients

Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved.

Avantages

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Inconvénients

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Avantages

I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential prospects, these features ensure I don't miss any vital details!

Inconvénients

I don't have any dislikes about this tool. The support team has been there 100% to answer any questions or to troubleshoot any issues that have arisen. I would only like to improve the "cue cards," but the Wingman team is addressing this.

Avantages

Excellent user experience and sales tracking, we used it for training our team and various other activities and it works like charm.

Inconvénients

Noting that I can tell you, it is perfect toll to use

Avantages

Easy to implement and use, loads of insights to learn from and integrate in your future approach.

Inconvénients

Call transcript could be more accurate for non-English speakers

Avantages

Love the dashboards and organization of the solution

Inconvénients

Transcripts are frequently not accurate.

Avantages

Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to

Inconvénients

sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes

Avantages

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Inconvénients

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Avantages

To find every call in one place is so useful. I don't have to ask around my colleagues or my seniors to send me the call recording or the meeting link. I can find each call and learn. Plus, I can also learn from the manager's comments and see how it could be better. Overall, a great learning experience.

Inconvénients

Nothing specifically. It takes a little time to process the recording, but that's fine not a big issue.

Avantages

Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings.

Inconvénients

The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless.

Avantages

I like the auto transcription model of this business, Its a unique product and a must have for large agencies, I love the sentiment tracker and analytics.

Inconvénients

None yet.
I like the software too much.

Avantages

Helpful talk/listen ratio and other statistics about the meeting dynamic. Allows for our company to share calls/transcripts seamlessly across teams. This was imperative to eliminate note-taker-interpretation failures, where wording/tone/body language is mixed on calls that not all relevant users could attend.

Inconvénients

Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it company-specific terms we use frequently that are mis-recorded.

Avantages

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Inconvénients

Nothing. Everything works as expected. The software is constantly improving which is great!

Avantages

To learn is to grow. The transcript feature is my favourite part especially while speaking to client from other regions.

Inconvénients

Nothing to be specific. It does the task

Avantages

Wingman is truly intuitive, it does a great job with call transcripts and making them actionable. It's a great tool for sales representatives to take notes and relevant actions on their contacts.

Inconvénients

The UI can be a bit overwhelming at first, as you go understanding all the features available. But this isn't a big deal and the learning curve is not too steep.

Avantages

Ease of use and has an insane level of capturing the outcomes

Inconvénients

Words are not identified if it is not a native speaker

Avantages

I've been using Wingman for the past six months since I joined in my new company who are into United States Information Technology and Services since I started Wingman I can say that it's the best way to review my pwn calls and do better and also listen to mt teams calls and do better always.

Inconvénients

I always use my Neutral Accent and sometimes when I listen to my calls I can see the wrong texts in the Text Box.

Avantages

The price point is right, and it took literally 8 hours from signing up on the website to using it for my first call. It's got quite a robust feature set, and it's really easy for me to share findings / insights / recordings from my call with my team

Inconvénients

The transcription isn't perfect, but I'm usually able to get close enough and then hop into the video recording