Chorus

Avantages

I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Inconvénients

I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Avantages

Easy to use UI and the ability to make coaching comments on each recording

Inconvénients

We did struggle sporadically with Chorus joining specific meetings. Couldve been more of a user issue but it happened 1-2 times a month for us

Avantages

Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users.

Inconvénients

Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep.

Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer.

Avantages

Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Inconvénients

At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

Avantages

Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context.

Inconvénients

The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process.

Avantages

Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to

Inconvénients

call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work

Avantages

- Not having to take notes
- Being able to re-listen to conversations & having an archive of your "notes" in Chorus
- Being able to set up trackers for key words

Inconvénients

That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English.

Avantages

Makes listening to calls a breeze. If you don't have the time to listen to every call live this really helps.

Inconvénients

Interface is kind of cumbersome and confusing at times.

Avantages

Allows you to see your filler words and where you talk about each topic.

Inconvénients

Can be confusing to navigate but once you use it a few times it becomes easier.

Avantages

The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

Inconvénients

I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

Avantages

I really like the insights and call analytics that Chorus provides for our Sales, Onboarding and Customer Success calls, these have been very useful for next steps with our customers and to identify any risks during calls.

Inconvénients

There are some calls where Chorus doesn't identify the participants in them, which is a challenge when reporting on call insights and the trackers that we've set up to identify certain things for both reps and customers.

Avantages

Chorus has a very special control in terms of recording and saving calls, which simplifies the procedures for accessing previous calls when needed, by means of records that include all contact information such as time and date, as well as the name of the member who made the call. I also appreciate a lot of the distinctive things that Chorus provides us with, as we can empty the calls into texts, and the search options are multiple, as the artificial intelligence of Chorus enables us to access previous calls by inserting one of the phrases that were received in it, which makes it Searches are less effort and more useful. I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction.

Inconvénients

Chorus is very easy to use for all levels, as it does not include any complicated or difficult-to-understand functions or tools.

Avantages

I fully appreciate Chorus' capabilities in terms of organizing customer communications, and especially when it comes to recording and archiving calls. Using Chorus, it is easy to access any of the previous calls, where the search options are many and you can use what you need from them to quickly reach the desired call, where we can use certain phrases or words to reach the desired call easily. Chorus enables me to listen to calls whenever I need it, and I can also easily convert them to text that I can use when writing emails to answer customer inquiries, and also enables us to update our customer databases more easily, I also like the fact that I can send the recording to customers as documentation important to their requests.

Inconvénients

Chorus needs more integration with other applications so that we can view recordings and share meetings on them directly, which will positively affect our workflow.

Avantages

Product was solid and it was a great company, until recently…

Inconvénients

Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing.

Avantages

Chorus Software manages all of our daily transactional workflow and annual administration. We used it for years with most working from home full or part-time and were able to go to everyone working from home with a simple announcement. The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago.

Inconvénients

Steep learning curve at beginning to build workflows. Once your IT was trained up, you can build workflows as needed, test and deploy. Preferred the old dashboards available before latest version that had more functionality and could create and customize on my own.

Avantages

Really great software for recording calls and for coaching! It's played an integral part of our sales process and development.

Inconvénients

I wish that there was more functionality to make it easier/more convenient to listen back to calls. For example, when listening to a demo, I wish it could highlight when I'm talking compared to a customer. It would be amazing if the software could use AI to break down the calls a little more and show some analytics.

Avantages

I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Inconvénients

The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

Avantages

I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically.

Inconvénients

I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why.

Avantages

I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity

Inconvénients

The mobile app wasn't great; the interface was hard to navigate

Avantages

I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.

Inconvénients

I wish it transcribed the conversation a bit better.

Avantages

This tool has been very helpful for our BDRs, AMs, and Account Executives. We use it daily to look back at our previous conversations with prospects. It helps us understand our prospects' pain and needs. Especially when we forget to take a note of something, we can go back and listen to our calls.

Inconvénients

Sometimes Chorus can cut off some parts of our conversation. We're not sure why but we've noticed that sometimes the recording isn't that good. We've noticed that this happens when we start calls early or when calls run over.

Avantages

I really like the search functionality along with the call coaching tips!

Inconvénients

I don't like that there are a few default features that I have to change each time.

Avantages

I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction.

Inconvénients

The user interface could be friendlier. It's not always easy to search and filter for other people's meetings

Avantages

Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with.

Inconvénients

Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see.

Avantages

makes it very easy to be coached. I can also review my calls for detials that i initially missed

Inconvénients

The transcription and follow up suggestions aren't quite spot on yet, but getting better