Clari Copilot

Avantages

The accessibility and easy of using the platform. I can filter as per my requirements, skip to important parts using the transcript part and make MoM s easily. Loved it.

Inconvénients

Nothing as such but if the plaform can make notes. Detect the crux of a conversation and make notes, life will be much easier.

Avantages

ALL Good, Nice features, easy to use and implement

Inconvénients

Not found any cons till now. all good gooing

Avantages

the fact that you do not need to depend on a notebook to keep track of important points during a phone call is one of the best value that wingman offers. usually you tend to lose track of conversations that you had with someone more than 3 months back even if you keep detailed notes. the analytics it offers after a call is of great value wrt training of the sales team.

Inconvénients

in rare cases, wingman misses out on few words/pronounciations

Avantages

I've used Gong in the past and find that for our small and growing company, Wingman is a perfect fit. It was easy to set up, it is easy to learn, it helps me track key moments in calls, gives me important analytics, and allows for me to share coaching moments across my team easily.
I also like how much the team is willing to listen to feedback and innovate, pushing the product forward.

Inconvénients

I'm looking forward to the scorecard feature. Also, like in Gong, I wish I could share snippets of the call easier and use comments to tag specific moments for easy searching and referencing.

Avantages

I think I like how user friendly and easy to navigate the tool is.

Inconvénients

In all honestly, I don't think there is any feature that I need that doesn't exist on Wingman.

Avantages

Integration with the CRM is very useful and recording of conversations makes it convenient to go back and listen instead of manually keeping a track of every conversation.

Inconvénients

The translation/ Picking up different accents seems to be a challenge with this tool.

Avantages

Wingman is a great way to record calls. It's very similar to the key components of Gong at a fraction of the price.

Inconvénients

They need to complete the mobile app and improve transcription.

Alternatives envisagées 

Avantages

Being able to easily review and share calls with my team is invaluable. Being able to provide feedback internally is extremely important to our company and Wingman allows us to do just that. The Real Time Coaching also keeps you on track during calls and is super helpful.

Inconvénients

No cons so far, can't think of any missing features or things I would change.

Avantages

All data at one place,easy to access and use

Inconvénients

nothing as such i don't like about this product

Avantages

It saves me hours every week and it clearly has improved sales performance

Inconvénients

The gametape feature Ideally would allow more insering snippets of videos rather than a whole video. Im nitpicking. it's great

Avantages

Pros:

- Call transcripts - Ability to review what was said on your own time
- Keyword search within a call - pinpoint call to actions and pain points
- Speed-up call review - listen to calls in 1.5x speed

Inconvénients

Cons:

- Wingman on zoom calls shows up as a user called " Note Taker". I'd like for it to run in the background

Avantages

Accessing my team call recordings

I liked the transcribe feature

Inconvénients

Nothing as such. I found it to be a great tool

Avantages

I love using Wingman! As an SDR it's super helpful to have every call recorded and transcribed. I love being able to see the transcription and skim read very quickly to remind myself what was said on a given call, keep my notes updated, share intel on an account with the AE before the demo etc.

Inconvénients

The only issues I've had is sometimes wingman doesn't automatically join on my zoom calls right away, and it joins in the middle of the call. That makes it kind of awkward and breaks the flow of conversation. It's only happened a couple times and I've alerted the Wingman team to this bug.

Avantages

The call queues are very helpful for objection handling. Also the ability to push call notes to the CRM eventually saving time for sales people is a real deal.

Inconvénients

Nothing significant that I can think of.

Avantages

Wingman integrated perfectly into our existing tech stack. With integrations into both HubSpot and Slack it made the decision easy. It will help us scale our sales operations as the company looks to move to the next level.

Inconvénients

The reporting could be a bit more robust and customizable. Currently it is a bit out of the box and will require API work down the road to get more detail out of it.

Avantages

The best part about using Wingman is that I can go on the calls without worrying about taking notes since Wingman does the transcripts for you.

Moreover, we use Wingman for analyzing calls across the team so as to understand the most common questions, queries, answers, etc. during the calls, thereby allowing us to focus more on the specifics and improving our processes.

Inconvénients

The transcripts are sometimes not the best, as a lot of it is lost in translation. If I am reading someone else's transcripts, it gets difficult in understanding who spoke what, especially if there are more than two people on the call. It's understandable that AI would not be 100% accurate but any improvement here would be great.

Avantages

Love the transcription, the ability to clip the video and share it with the team, that builds more transparency.

Inconvénients

None as yet, perhaps the search can be a bit better inside the product, I'd like to be able to search for a call basis a vague idea that I hae.

Avantages

Wingman's platform lets you bring the call scripts, the call coaching and the call stats all into 1 place.

When you manage more than just a few SDRs/AEs call coaching time quickly dwindles and disappears as meetings take over your calendar. Especially when you're scaling your business from 4 to 12 and beyond the problem becomes keep success consistent and repeatable.

Wingman allows me to build in all the key phrases and words you'd pick up on during a call coaching session and lets you build them into their platform. It also provides quick coaching guides and suggested call script pop ups.

At the end of a day or week I can quickly go see the results from 1000s of calls across 12+ people and ascertain which people need help and even where they struggled.

Inconvénients

Nothing that I really dislike, the product is still relatively new so that has to be taken into account. The team at Wingman still has so much room to grow so roadmap will be key.

Avantages

This is a much-recommended tool for anyone whose work involves making calls every day. The analytics shows an overview of time spent on each call which is essential in deciding how I want to space my daily routine. It has been super helpful in understanding a call due to its transcription capabilities. Also, this can be super useful for anyone at a managing level. I can keep a tab on all my team members' calls and also dig back in when needed.

Inconvénients

Sometimes the transcription isn't perfect. And if there was a screen recording accessibility, this would be a complete package.

Avantages

It helps me trim the recording, and I can share it with my clients
Also, it gives me a call minutes after the call on slack.

Inconvénients

Nothing, its great, just it hangs in the starting 10 sec and that is zoom problem and they are fixing it

Avantages

It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.

Inconvénients

There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.

Avantages

It's very easy to use and the support is first-class

Inconvénients

Their are some bugs that come up but they are a fairly new company and their support team responds immediately to help you resolve the issue

Alternatives envisagées 

Pourquoi passer à Clari Copilot

Avantages

The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.

Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.

Love the ability to quickly switch between transcript and video.

Inconvénients

The voice recognition AI took a little longer to learn my accent

Alternatives envisagées 

Pourquoi passer à Clari Copilot

Avantages

Call monitoring; helps maintain the talk / listen ratio

Inconvénients

No cons as such from an account executive's perspective

Avantages

The UI and the ability to share info with the rest of your organization.

Inconvénients

The transcriptions can be improved, at least for the Indian accent.

Avantages

We're early in our product journey and this help us bridge the gaps between the GTM an product teams. Before Wingman and lot of information was lost in translation, now our product team can relive some of these customer conversations without having to sit through an entire recording.

It's easier for the team to take away key inputs that they can factor into building features and rolling out enhancements to support our customers better.

Inconvénients

As on now there's only one thing that I'd say would need some improvement - The transcription for calls isn't as accurate as you'd like it to be.

Avantages

Its an awesome tool to help identify how to improve skills and identify what better can be done

With the voice recording feature its a great way to analyze sales reps possibilities for the PIPE/Closures for the month.

Overall great Tool!

Inconvénients

Nothing that comes to mind:) Overall you guys Rock

Avantages

Wingman automatically joins our calls, very easy to use, funny icebreaker to have an AI in the call.

Inconvénients

So far so good. I haven't come across any issues yet.

Avantages

Wingman is great at picking up action items in my calls and making it easy to find specific areas of my call I need to reference. This has seriously decreased the time it takes for me to recap from my client calls.

Inconvénients

I do not love how it joins the call as a note-taker only because my clients tend to think someone else is in the call, but it is not a terrible feature.

Avantages

Wingman helps you stay a couple of steps ahead of your client with regard to what they said in the previous meeting. I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.

Inconvénients

In my company, we have integrated Wingman with BlueJeans (our video conferencing software). Sometimes wingman doesn't join the meetings. I also wish that wingman would record the video so we could see the screen share along with the voice.

Avantages

Wingman allows you to truly critique your sales pitching and customer support calls, by ensuring that you have access to full transcriptions and clear highlights of your conversation to break down with your team or by yourself.

Inconvénients

The software is absolutely great. At the moment, I can't think of any features I'd like to add or take away.

Avantages

The software is very simple to setup and allows you to set it and forget it without having to constantly make changes. What is also great is if you are running late for a meeting or can't make it you always have a record of it in addition to any notes you will get from the call.

Inconvénients

To record a phone call you need to use a bridge line like Google or Zoom and can't just use an app or something. (Not a major issue we run all our calls via Google Meet)

Avantages

The analytics and ability to get feedback. Also as a learning tool by watching coworkers' calls.

Inconvénients

Sometimes the transcripts confuses who is speaking

Avantages

The ease of use. Great to reviews calls with your team, helps in understanding your calls with your clients. It is a great tool which helps you monitor every call, the use of words, the talk ratio. Easy to add comments and share feedbac. If you are a manager you can also monitor and check on your team's performance which make your job easier.

Inconvénients

Accuracy can be a little better at times if the other party has joined a little late wingman fails to record.

Avantages

It's way too easy to use and the calls AI feature is amazing.

Inconvénients

Nothing as such. Only sometimes the site has some lag.

Avantages

Gives the opportunity to listen to the calls made thereby paving way of improving the communication.

Inconvénients

Some calls may not get recorded. That is a little bit messy.

Avantages

I love the fact that it's so easily integratable and works well with our other apps like Toky, I can follow up my team's calls and transcriptions and track customer sentiment.

I love Wingman

Inconvénients

Nothing yet. Sometimes the words don't transcribe but that's rare.

Avantages

Easy and intuitive to use. Excellent customer service. Every interaction with the technology and the team has been first rate. I highly recommend!

Inconvénients

There are no "cons" to report.

Avantages

The call recording features as well as the AI translations are really great and accurate.

Inconvénients

The UI on the dashboard page is a little too busy and hard to track everything.

Avantages

The auto recording of calls on zoom and placing a link on Fresh sales.

Inconvénients

Wingman is good but the occasional emails from the wingman team is little bothering.

Avantages

Wingman is a complete software, really easy to use and implement. I love how we can coach reps with private and public comments, share soundbites and tag them.

Inconvénients

I would improve reporting, with more clear and options of metrics

Avantages

I can go over each conversation to check important bits I could've missed, or track common points/convos amongst successful interactions with my leads and clients.

Inconvénients

a little disruptive window when the call is over, no big deal to be honest

Avantages

Seamlessly connected with zoom. the ability to easily shares recording links internally and with my clients.

Inconvénients

pops up on desktop even though i have not joined the meeting. not the end of the world.

Avantages

Transcript part is the most important and useful feature, we are using when doing our calls. It makes the CSM job much easier

Inconvénients

Currently can't provide a relevant answer, as I have been using Wingman for almost 2 months.
I will definitely provide feedback once I manage to make use of all other features

Avantages

I liked how easy it is to use as an everyday user.

Inconvénients

Sometimes the recorder can have an error and not join my zoom call.

Avantages

It has everything we would need from a call recording platform. Very easy to use and set up for our team.

Inconvénients

It doesn't have an easy way to manually store calls

Avantages

I really started a new role and needed to get on board with the company and product ASAP. Wingman made the onboarded process so much smoother! I was easily able to access demo recordings and calls with clients. The script allowed me to quickly scan for any keywords without having to listen to the whole video.

Inconvénients

No dislikes from my end! So much easier than manually uploading videos into drives or sharepoints.

Avantages

I love the unlimited users feature - makes it easy to share call recordings across the company (then u pay only for recording seats). Alos love the Game Tape feature.

Inconvénients

The voice to text annotation still has accuracy challenges

Avantages

I love the fact that I can replay each of my calls and hear all the details. Whether its my responses, rebuttals, talk time, fluency,etc. Wingman provides all the insights and is pretty darn accurate.

Inconvénients

Sometimes wingman doesn't catch the full conversation if there are not pauses between what you say and what the other person says. That's about all I can think of.

Avantages

I've used Wingman for 2 months now and its facilitated my call reviews dramatically. I used to be able to listen to 1 call and provide feedback in a 45-minute session - With Wingman, I can do 3 calls because of the data it provides. I can find what qualifying questions are being asked and more importantly which ones are not just searching a keyword or phrase. I also have the opportunity to see which reps are upselling through keywords and coach the reps on how to bring more ARR to the business.

Inconvénients

Sometimes the talk tracks are inaccurate, this only happens when multiple people are speaking at the same time.