TRIMS

Avantages

The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Inconvénients

i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Avantages

TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Inconvénients

The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Avantages

Relative ease when the system works properly

Inconvénients

Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..
they do not have an SLA for when they will get back to you

Avantages

The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Inconvénients

While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Avantages

I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Inconvénients

The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Avantages

Being able to import orders from suppliers directly into Trims, which then sets up both the order & the new products is such a time saver. Bulk editing groups of products, versatility of reports, promotions for tills.. the list of benefits is endless.

Inconvénients

So many features & report options - I don't have enough time to make full use of them!!

Avantages

It is quick and easy to use software for our business. It allows us to control our stock and and report accordingly. It integrates well with our other platforms and there are constantly new developments.

Inconvénients

The reporting is difficult to use sometimes with some settings. Would like more configuration on reports and perhaps integrations with our online platform. Examples include sell through % based on overall stock, perhaps linking with online conversion rates / page views etc, cover required adjustments to fit our business.

Avantages

I can pick up sales data when not in the office, easy to add stock and view sales on screen.

Inconvénients

Producing paper reports is long winded and not always in a simple layout to read.
Updates - information about these would be useful - they just happen but not always sure what they are.

Avantages

Cloud based
Regular updates
Stable
Out of hours support

Inconvénients

Inability to search deleted items
New features can take a long time to come to fruition
Reports are not intuitive

Avantages

Allows us to see what we need to purchase and what our bestsellers are. Easy to use POS and customer accounts mean customers come back to use their points. Can use the software across our two locations and transfer stock easily. Support respond quickly to any issues and questions we raise.

Inconvénients

Back office can be a bit slow and sometimes updates change things that are apparent until an issue arises.

Avantages

It helps us manage our stock between store and on line, It is a very powerful data base and can do much more than you can imagine.

Inconvénients

Being so powerful a tool there is a steep learning curve to get used to using it to get the most out of its functionality.

Avantages

Integrated well with Magento, it was the solution to our needs. Having previously used other platforms, Trims is the only software that delivered and one that we continue to use. Would recommend.

Inconvénients

Hard to say as it does do everything we needed it for. All in all nothing negative to say about Trims.

Avantages

I am impressed with the versatility of TRIMS, this enables it to fit to the unique requirements of our business.

The reporting is superb with the ability to access, quickly, information required to run our business effectively. I particularly like the ability to auto email reports on a regular basis.

Importantly, the support is excellent. The team are friendly, helpful, knowledgeable and quick to respond. The rep in particular has gone above and beyond to help resolve an integration issue that involved actively engaging with, and encouraging, a third party company to move forward with aspects of the integration. The rep and all the team are hugely supportive and great to work with.

Inconvénients

The only slight negative, is that the versatility comes with its own drawbacks. We found Trims to be quite difficult to navigate at first and the reports are amazing, however, again, hard to get your head around at first. Training was essential to use the software and quite expensive. Overall, the learning curve is quite steep but once mastered the platform is fantastic.

Avantages

The software is user friendly and versatile.

Inconvénients

It perhaps is a little bit too in depth sometimes so I am not always sure I am making full use of it. I would like to have more training targeted at my own usage.

Avantages

I liked the reporting features as it provides me with all of the information that I need for the day to day analysis of the business.

Inconvénients

Lack of flexibility surrounding importing of information, however the team are always quick to respond to our requests!

Avantages

I liked the report building facilities the best

Inconvénients

inability to return web sales directly into the system and the knock on effect to the reporting and it is a little over clicky

Avantages

All reporting is easily managed in house and criteria options are wide ranging

Inconvénients

Stock management is a little complex but once you have used the system numerous times it becomes easier

Avantages

Ease of connectivity to Shopify plus additional features

Inconvénients

Wish it was cloud based and backend speed was a bit smoother

Alternatives envisagées 

Pourquoi passer à TRIMS

Avantages

Staff like it easy to use no frills. Back office tells you all you want to know

Inconvénients

Reports in Landscape. No other things to dislike

Avantages

The numerous reports - good to be able to filter to exactly what it is you want. Good evidence for menu planning and cost analysis.

Inconvénients

system crashes - as a new environment we had several crashes which impacted on our trading.

Avantages

This software solution ticks so many boxes for Ipswich Town FC. The specific modules relating to sports stadium retailing are a huge plus and allow us to carry out everything at the point of sale.

Inconvénients

There really isn't much not to like - the annual licensing and hosting fees do start to stack up with the number of ePOS terminals increasing, but this isn't a huge negative

Avantages

its easy to use and fully functional when in use

Inconvénients

slight crashing issues & communication with other systems

Avantages

The stock and sales reports are fantastic.

Inconvénients

Knowing I probably dont use the system to its full potential.

Avantages

Easy link to website and in store installation.

Inconvénients

System updates often knocked out multi till linking.

Avantages

The console is very slick with all the reporting and features you would expect. There are a number of specifics missing out of the box, however, overall the package does 95% of what you'll need.

Inconvénients

Patching and updating the client can be a cumbersome process. Some aspects of the system can be quite labour intensive and sometimes the support can be a little over keen to close cases without divining the true cause of the issue beforehand.