Passportal

Avantages

How easy we keep records of our client's setup and secure their credentials.

Inconvénients

there is a bit of a learning curve but support is helpful getting over the humps.

Avantages

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Avantages

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Inconvénients

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Alternatives envisagées 

Pourquoi passer à Passportal

Avantages

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Inconvénients

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

Avantages

The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.

Inconvénients

It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets.

Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page

Avantages

Modules are flexible and helped us work within AzureAD in a way we were previously unable to leverage with the level of security that PassPortal allows.

Inconvénients

Organization key is a silly way to add a layer of MFA to the system. I would have preferred a licensed authenticator.

Avantages

Simplicity, and ease of use for all team members.

Inconvénients

Some issues with Browser add-ons and lacking some integrations that are on the road map.

Avantages

the diversity of the platform makes it easy to find something for every required scenario

Inconvénients

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

Avantages

It's easy to use, secure and seems to get regular development.

Inconvénients

No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Alternatives envisagées 

Avantages

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

Inconvénients

The browser plugin is tolerable but not great.

Avantages

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Inconvénients

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Avantages

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Inconvénients

There are some customization aspects which are still lacking, but are on the roadmap.

Avantages

The audit report of known password by user and the ability to change windows password

Inconvénients

The fact that single sign on and ad sync is not an option at the moment

Avantages

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Inconvénients

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Avantages

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company.
Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched).
Happy to have a Canadian offering such as this!

Inconvénients

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Avantages

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Inconvénients

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Alternatives envisagées 

Pourquoi passer à Passportal

Avantages

The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.

Inconvénients

when we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well

Avantages

Password management and integration with connectwise control

Inconvénients

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

Avantages

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Inconvénients

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Avantages

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Inconvénients

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Avantages

The fact that the software is made for a corporation. (and not for an individual user)

Inconvénients

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

Avantages

Its one of the fastest password management tools to get what you need quickly, in & out with full auditing and permissions on every aspect.

It has helped our management of not only our internal passwords but our clients also.

Inconvénients

The setting up of the clients with the SITE addon was a bit tedious.
Having to spend 30 minutes with each client you want to have use of Passportal will get tedius.

Avantages

Easy to use. Very logical in its organization.

Inconvénients

They had a few bugs in the early days, but everything is great now.

Avantages

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Inconvénients

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Avantages

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

Inconvénients

There are a few company-wide reporting features that are noticeably lacking.