Passportal

Avantages

How easy we keep records of our client's setup and secure their credentials.

Inconvénients

there is a bit of a learning curve but support is helpful getting over the humps.

Avantages

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Avantages

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Inconvénients

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Avantages

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Inconvénients

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Alternatives envisagées 

Pourquoi choisir Passportal 

Logiciel antérieur 

Pourquoi passer à Passportal

Avantages

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Inconvénients

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Avantages

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Inconvénients

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Avantages

The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal.

The mobile app is efficient and handy when onsite.

The fact they are a Canadian Company was also very important.

Inconvénients

The inability to share docs with client Sites is a big feature we are waiting for.

A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.

Lastly, no integration with Kaseya BMS/VSA causes duplication of data.

Avantages

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Inconvénients

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Alternatives envisagées 

Pourquoi passer à Passportal

Avantages

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Inconvénients

Initial setup was not so intuitive and needed to run through the training twice.

Avantages

All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

Inconvénients

the same thing I love, the security to log in and the time out.

Avantages

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Inconvénients

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

Avantages

The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.

Inconvénients

It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets.

Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page

Avantages

Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

Inconvénients

After using the software for nearly 6 months we have found no issues.

Avantages

I simply does what it is supposed to do without any unnecessary complexity.

Inconvénients

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

Avantages

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Inconvénients

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Avantages

Nice looking, good integrations for current software

Inconvénients

Every time you choose another entry the page refreshes!

Alternatives envisagées 

Pourquoi passer à Passportal

Avantages

Modules are flexible and helped us work within AzureAD in a way we were previously unable to leverage with the level of security that PassPortal allows.

Inconvénients

Organization key is a silly way to add a layer of MFA to the system. I would have preferred a licensed authenticator.

Avantages

Simplicity, and ease of use for all team members.

Inconvénients

Some issues with Browser add-ons and lacking some integrations that are on the road map.

Avantages

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

Inconvénients

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

Avantages

the diversity of the platform makes it easy to find something for every required scenario

Inconvénients

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

Avantages

It's easy to use, secure and seems to get regular development.

Inconvénients

No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Alternatives envisagées 

Avantages

I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.

Inconvénients

I really don't have anything negative to say.

Avantages

Easy to use and easy to setup and easier to administor

Inconvénients

I would like it to with work with all applications

Avantages

Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.

Inconvénients

From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates.

Avantages

It is comforting know that our sensitive data is secure!

Inconvénients

It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.