Birdeye
4,7
(665 avis)
Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour...
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En savoir plus sur Weave
Weave est une solution logicielle complète qui comprend un système téléphonique web, une fonction de SMS bidirectionnelle, des informations sur les clients, le traitement des paiements, etc. Cette solution a été conçue pour aider les entreprises à communiquer avec leurs clients et à stimuler leur croissance. Le système téléphonique de Weave vise à aider les entreprises à gérer les temps d'occupation de ligne, tout en optimisant les opportunités tout au long du parcours d'un client.
Weave fournit une ligne commerciale dédiée avec jusqu'à 10 téléphones Yealink qui assurent l'enregistrement, le suivi et le transfert des appels. De plus, la fonctionnalité d'informations client de Weave permet aux équipes de voir les coordonnées du client qui appelle, notamment les notes prises lors des interactions précédentes, les rendez-vous à venir, les soldes de compte et plus encore. De plus, avec la fonction de messagerie de Weave, les équipes peuvent envoyer des SMS aux clients au sujet des rappels de rendez-vous, des fermetures de bureaux, des suivis, etc.
Weave propose une application mobile compatible avec les appareils iOS et Android.
La tarification se fait sous la forme d'un abonnement annuel. L'assistance est assurée par e-mail, chat et téléphone.
Weave - Prix
Weave n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.
À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non
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Weave - Avis
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Tous les avis sur Weave
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598 avis
Estelle
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
4,0
Publié le 25/10/2023
Merveilleux logiciel
Avantages
De très bonnes fonctionnalités, Weave permet aux entreprises d’établir des relations conviviales avec les clients avec une gestion intuitive. C’est un produit que j’aime beaucoup surtout les appels téléphoniques des clients.
Inconvénients
La prise de main est souvent difficile pour un débutant puisque l’application n’a pas de formation en ligne.
Serge Isidore
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
5,0
Publié le 04/07/2023
Logiciel de gestion
Dans l'ensemble , Weave c'est un meilleur logiciel de planning, de gestion des mails pour aider les entreprises à mieux s'occuper des clients et présente également plusieurs fonctionnalités pour faciliter la tâche. Très facile , rapide et efficace
Avantages
Ce logiciel est facile à utiliser et regroupe toutes les tâches en unique forme permettant aux entreprises de tout gérer les services pour l'amélioration des produits
Inconvénients
Logiciel très intéressant apportant plus aux entreprises mais limité et pas disponible dans tout les pays
Duc
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 28/02/2024
Weave - Lots of tool on One Platform
It has been an excellent experience. Really enjoy working with weave and they are receptive to new features.
Avantages
Lots of tools built in. Reminders, reviews, payments, texting, and phones.
Inconvénients
Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution.
Jessica
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 14/11/2024
Very easy and user friendly
It's been a great relationship with Weave over the last 6 years. The very few times we had a issue it was handled quickly or had the option to switch over to mobile devices and continue working.
Avantages
Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place. It takes a few minutes to train a new employee on the Weave system and they can start using it right away.
Inconvénients
The insurance verification needs to be improved. I opted out of the product because it didn't offer what I needed.
Terra
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
1,0
Publié le 04/12/2024
Absolutely Terrible Product & Support
Absolutely terrible. It's actually insane how awful our experience has been in less than a few weeks. Buyer beware. The only upside is no contracts. We will be cancelling our service.
Avantages
As far as the actual software goes, the only thing I liked was what was shown and promised to us during our demo before purchasing the product, which was not at all what the product or support actually delivered. The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for.
Inconvénients
Everything, but especially the support. Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process. We told them we were only able port our phone number over on a Monday, as it's the only weekday we're closed. They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete. The product functionality is also terrible. "Features" that are half built and not meant to be used yet, despite them being launched in the software. Many functionalities that are promised are actually not available at all. Oh but don't worry, everything you need is "on the road map to be implemented next year".
Réponse de Weave
Terra, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your transition to Weave. Your feedback is important to us, and we’re committed to improving our processes and communication.
We’d like the opportunity to address your concerns directly. Please reach out to us with best contact information at [email protected], and we will have a senior member of our support team reach out to you directly.
Répondu le 18/12/2024
Virginia
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 04/12/2024
We love Weave!
Fantastic! Would def recommend 10/10 it has definitely made our lives easier. We love the appointment request feature and how it prompts patients for reviews. We have been able to gain more reviews and new patients because of that feature.
Avantages
Our office love is! It is extremely efficient & user friendly!
Inconvénients
It would be nice if ipad portal could easily import patient information.
Kristine
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
5,0
Publié le 22/11/2024
Weave Review
Easy to use. User friendly. Any type of communication, weave has you covered.
Avantages
Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.
Inconvénients
I don't have any dislikes. I really love Weave!
Paul
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
4,0
Publié le 27/12/2024
Good UCaaS product with a very good bang for your buck
It's not a bad product. We used it for a handful of our sites and had some good success with it. Ultimately, we moved on from Weave in a UCaaS consolidation, but I really wish in hindsight we had given Weave more of a chance.
Avantages
The Weave Desktop app has a balance to it that makes navigation relatively easy, provided you understand how to navigate it.
Inconvénients
There are certain things you could only do in the desktop app as compared to the web browser
Jordan
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
3,0
Publié le 26/11/2024
A Decent Start
It sends calls, texts, and faxes well. I limit my interactions with it due to the eye straining interface. I think it will help keep us on top of calls and texts. I just wish I put it in dark mode without it all collapsing.
Avantages
It's convenient to have calls, voicemails, texts, and faxes all together.
Inconvénients
The interface is harsh on the eyes and the ability to alter color and font is buggy and poor.
Orrin
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 15/01/2025
Weave Review
I use weave everyday at work. The Software is a great way to communicate with patients
Avantages
The texting features are very handy to communicate with patients.
Inconvénients
They send me a lot of emails that are duplicates.
Lori
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 21/11/2024
Weave User
Overall Weave is easy to use and great way to communicate with patients.
Avantages
I feel it is user friendly. Weave is great way to communicate with patients. I like how you can set up templates to send patients.
Inconvénients
We are not able to use the scheduling application. It does not work with our EMR.
Olivia
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
4,0
Publié le 21/11/2024
Easy to Use :)
Avantages
It is very easy to message and text patients.
Inconvénients
Some patients struggle to re-opt into text messages based on the prompt.
Laura
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 15/08/2024
CAN'T LIVE WITHOUT WEAVE!!
The Weave program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly.
Avantages
I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!!
Inconvénients
I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without Weave!!
Brant
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 11/06/2024
Patient interaction improvement has been off the charts.
The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.
Avantages
The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!
Inconvénients
Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.
Gene
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 23/05/2024
Great System for your Business
I love it! It is by far, light years far, more useful than our previous MiTel system.
Avantages
Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.
Inconvénients
So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.
Réponse de Weave
Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at [email protected] so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!
Répondu le 10/06/2024
Matthew
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 14/08/2024
Excellent Medical Complete Phone System
We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...
Avantages
Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.
Inconvénients
Support is usually helpful but at times, there is a wait to get ahold of a technician
Julie
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 15/08/2024
Highly recommend Weave
We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.
Avantages
User friendly, has made our office run more efficiently on a daily basis
Inconvénients
I would like more formatting options for digital forms
Louis
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 14/08/2024
Weave is the BEST
Easy to use and great support system Highly recommend
Avantages
This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!
Inconvénients
I really don't have any complaints about Weave
Laura
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 09/08/2024
Weave updates continue to impress
Overall, our office has had positive experiences with Weave. We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks.
Avantages
Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats.
Inconvénients
Weave is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems.
Belkin
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 03/04/2024
Honest review daily user
Avantages
I like how Weave is very important to our everyday work environment. It has many features and they create new ones often. It is not just for patient communication but also easy to communicate with our staff.
Inconvénients
I do not have any cons with weave. Our office has had weave for more than 6+ years. I have no complaints and recommend to any medical offices.
GINA
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 22/05/2024
Can't do business without it!
Avantages
During a power outage, we were able to access our schedule and communicate with patients through the Weave app.
Inconvénients
We cannot upload our own consent forms.
Nicole
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 16/05/2024
Review of Weave
Avantages
I like that we can use the phone for texting and calls. I love having the calls recorded
Inconvénients
The reminder system needs work. The reminder emails just state that the patient is due but now what it is for
Réponse de Weave
Hi Nicole! Thank you for your review and your feedback. Our product team takes feedback very seriously, and we appreciate your thoughts. Your feedback will be passed on to our product team.
Répondu le 20/05/2024
Ruth
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 14/11/2024
Great program would highly recommend
Great. Made recalls and communication with patients a breeze
Avantages
The ease of reaching out to patients and the ability to read my voicemails
Inconvénients
Nothing at all. My only issue was cost. If pricing could be more affordable
Kenzie
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 22/08/2024
Wonderful communication product
Wonderful, would recommend to anyone in the healthcare field.
Avantages
It is an incredibly simple way to communicate with our patients and even allow them to make payments online!
Inconvénients
We really do not have many complaints about weave although we sometimes struggle with receiving calls through the mobile app. Each time we have called customer service they have been able to improve this.
Crystel
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 15/08/2024
Weave is Amazing
We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help.
Avantages
It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too.
Inconvénients
Maybe a way to update the hold music and a way to update the way we set up phone tree.
Catégories connexes
- Logiciels de gestion des avis
- Logiciels de communication avec les patients
- Logiciels de gestion de réunion en ligne
- Logiciels de VoIP
- Logiciels de satisfaction client
- Logiciels CCM (Customer Communications Management)
- Logiciels de communications unifiées
- Logiciels de planning
- Logiciels d'agenda
- Logiciels d'automatisation des formulaires
