Conexiom

Avantages

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

Inconvénients

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

Alternatives envisagées 

Pourquoi passer à Conexiom

Avantages

It is user-friendly, accurate, simplifies work, allows more time to perform other important and urgent tasks.

Inconvénients

I can't think of anything I like least about Conexiom.

Avantages

On a really busy day I send orders to Conexiom and I know it is done no worries.

Inconvénients

mapping with older orders and sometimes I needed more mapping of a PO, and it was timely

Avantages

The integration with SAP is solid and a huge benefit. It slotted in well with our processes and has improved our order entry time greatly. The functionality also helps identify order discrepancies that are easily identified to help reduce errors and has a benefit to the overall order to cash cycle.

In addition, the support we received from the team at Conexiom during and following the deployment of the software has been excellent.

Inconvénients

Potential improvements to API functionality (lookup of SAP tables in certain fields etc) would be a benefit. Also, the ability to check against SAP for address fields for account determination would be great.

Alternatives envisagées 

Pourquoi choisir Conexiom 

Logiciel antérieur 

Pourquoi passer à Conexiom

Avantages

The using the service, we were able to reduce the number of sales orders that had to be manually entered by half.

The service itself has been extremely reliable. We haven't had many issues with downtime and the communication from Conexiom has been great.

Inconvénients

The customer portal could stand a few more features.

It would be nice to see a listing of all documents processed in one pane. Instead, we have to look at documents on a per customer or per vendor basis.

Avantages

Reducing order entry errors. I enjoyed the peace of mind it gave with reading the document exactly to what the customer needed.

Inconvénients

That it doesn't adapt to different style of documents. Sometimes a customer will place a PDF order, and another time they might place an excel file. It doesn't happen often, but we did have one account that had different layouts and we had to decide to make 2 accts or change the customer.

Avantages

Integration was easy but time consuming. This is a good thing. It takes time to accurately go through all of the small decisions you make on a specific customer. Their process for setup is very thorough. Once everything is set, you are off to the races. Orders go in smoothly and quickly without mistakes.

Inconvénients

The main interface is easy to use, but is not immediately intuitively obvious.

Avantages

Mapping is similar to crystal report parameters.

Inconvénients

Integration was slow due to misunderstanding upfront.

Avantages

The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

Inconvénients

In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Avantages

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Inconvénients

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

Avantages

The flow of Conexiom uses our EDI VAN to process orders as we do with other customers using EDI. This provides us with the ability to standardize how things are processed in our ERP system. Once learned, the flow is very intuitive and it will scale as we grow.

Inconvénients

Custom parts are not easily transferred into Conexiom, although the logic would be very difficult to translate it anyway, so there is still some interaction with customer service. We are just installing it now, so our exposure is limited.

Avantages

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

Inconvénients

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

Avantages

Once our connections were in place, testing was a process that was clear to follow. Our implementation manager [sensitive content hidden] was fabulous and ready to guide and answer questions.

Inconvénients

My technical experience was limited when we started this process. At first, I was very intimidated by the technical aspects. [sensitive content hidden] was very patient and made sure that mapping and other areas we were not familiar became clear for our implementation team.

Avantages

The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Inconvénients

Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

Avantages

I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

Inconvénients

I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Avantages

The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

Inconvénients

The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

Avantages

It is very user friendly. The process is simple. This software allows our customer service department to focus more on the customer versus order entry.

Inconvénients

I like everything about the program. Easy to use, great support

Avantages

Conexiom is a powerful service for order automation with our company. Conexiom supports all aspects of integration, creation of mapping strategies, and continues to expand the options available to us.

Their continued development and growth in solutions supporting our business objectives firmly establishes Conexiom as a partner in our business.

Inconvénients

Reporting is a challenge, however, it will take both of our companies and a third party to reach solution. I know Conexium will be ready when we are.

Avantages

Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

Inconvénients

I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

Avantages

When submitting files to Conexiom to process they are returned in a matter of minutes. Making mapping changes is very simple. The monthly reports are great for keeping an eye on usage and team member compliance.

Inconvénients

The hardest part was the setup of the various vendors. However, one you set them up there is no maintenance unless the vendor changes the file format..

Avantages

Automating a manual processes. Customers can submit purchase orders to our group and they are automatically converted to an order. It's a huge time savings!

Inconvénients

I wish there were an easier way to communicate with the mapping team when something isn't right. We currently update the mapping in the portal, which is fine. It would be nice to have a to have more 2 way communication.

Avantages

Onboarded 100+ customers in just under three months. Productivity gains saved hiring three people in customer service. Integration was easy to Eclipse. Customer support was fantastic.

Inconvénients

Mapping SPA's was very difficult compared to mapping PO and AP invoices. So many different formats and specifics needs for SPA's made it difficult.

Avantages

Easy to use, easy to deploying, flexible to change the logic. We used on PO, Invoice, Order confirmation, etc.

Inconvénients

Not software itself, but we internally inside rep has adoption issue, and we are fixing this.

Avantages

Strong technology to automate the O2C process through SFA process using text files

Inconvénients

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance

Avantages

We use Conexiom for the purpose of automating PO entry and it works like a charm and the people at Conexiom have been and are a pleasure to work with.

Inconvénients

I think the UI has some improvements yet but as most of their program runs in the background it doesn't matter as much as it would in other software.