MaintainX

Avantages

After researching several MMS's, I found MaintainX to be the most user-friendly software. If that wasn't enough, the salesman ( [sensitive content hidden]) was extremely helpful and knowledgeable at the beginning of my journey. As I continued to work with MaintainX, [sensitive content hidden] the MaintainX team provided excellent customer service which drove me to select this software as our companies MMS. After implementation, the superb customer service did not stop there. I have worked with many members of the MaintainX team ( [sensitive content hidden]) and each one of them embody that Customer Service trait.

Inconvénients

There are a few features within MaintainX that I would like to see implemented, but the team is very open to those ideas and have stayed on top of them while providing me updates.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

The user interface is so easy. Works well on both the computer and cell phone app. Setup was really easy and the initiation team support was very helpful. The software has the ability to make graphs and dashboards very easily. The photo/document upload is super easy. We had very few issues with the transition to the system from our previous work order system.

Inconvénients

We wish that it would notify work order requesters with comments on the status of the work order. It only sends an email with "completed" once done and does not show the comments on the work order to the person who entered it. Unless that person signs into MaintainX as a general user and clicks on the work order they never see what was done. Not sure why it couldn't just send an email back that included the comments since it already sends a "completed" email.

Avantages

MaintainX has many tools that meet our requirements in maintenance management.

Inconvénients

MaintainX is little bit hard to explore at the begining.

Avantages

Easy to navigate, easy to keep track of all work done and needing to be done.

Inconvénients

I would like for a completed work order to show up on the day it was completed instead of the day it was made.

Avantages

Customer Support is exceptional. The ease of navigation and very easy to operate the system. Very user friendly!

Inconvénients

not able to easily customize access between different employees

Avantages

It is a very useful tool for coordination of efforts between production, maintenance, and management.

Inconvénients

It could be a little more flexible for me to fix original set up issues I created.

Avantages

The ease of use and implementation. Phone App is extremely easy to use.

Inconvénients

Cannot add multiple assets to a work order but that is a small small con

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Avantages

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Inconvénients

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

Avantages

MaintainX is a very powerful and productive CMMS software. It was not complicated to implement and it has been very comprehensive and easy to use by different levels of the organization

Inconvénients

It has some limitations when export and import data to other organizations or softwares are needed

Avantages

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

Inconvénients

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Avantages

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities.

Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.

The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.

The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Inconvénients

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Ease of use, great features, and we use it for parts inventory, POs, and work orders. I like creating custom procedures.

Inconvénients

Would like to be able to color code some of my procedures, I wish the parts was easier to assign work orders with their cost. It’s difficult to show cost for parts on work orders.
AI Assistant would be a cool feature.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to Maintain X with the in-app communication center or reach out to my dedicated service rep [sensitive content hidden] and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running.

Inconvénients

Maintain X is really great about fixing their flaws. I have run into a few issues upon start-up but was quickly able to fix these issues with [sensitive content hidden] and even make suggestions to her on what we would like the system to do in the future. There really is nothing to dislike about Maintain X.

Avantages

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication.
Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Inconvénients

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Avantages

I love the continued development of the product. I work very close with the MaintainX team, and they have developed functionality that we felt was required for our business needs. The customer service is top notch, and I don't worry about issues I run into because they come up with a solution quickly.

Inconvénients

I would like to have the ability to customize fonts and highlight important text. Also, integrating with Excel would be a huge improvement.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

It is very user friendly. Their support team is incredible.

Inconvénients

Sometime it is not a seamless transition between the desktop version and the mobile app.

Avantages

Organization of work task using automated graphing would be my favorite feature of the MaintainX system.

Inconvénients

I do not like when there are a abounce of work orders open because with the single row of work orders they seem to get lost. So my biggest con would be that there is not the option to have more then one task column for work orders.

Avantages

Very effective tool - and intuitive. This tool has improved our maintenance planning short and long term. Great tool for communicating across teams to address maintenance issues. As a manager it is very effective to monitor the status of work. We are in the process of including more procedure and audit, so proving very useful for contract management and health and safety. Awesome tool.

Inconvénients

I have no issues with Maintain X as an operational tool. As we grow our information, we will have a mix of scheduled maintenance items and reactive. I'm aware you view these within the system. I'm wondering how we could separate these so we can view these on the main screen to separate the scheduled and reactive for each facility. I'm sure there is a way - but haven't really delved in too deep at the moment because it isn't causing an issue, but I may in the future.

Avantages

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

Inconvénients

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

Avantages

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Inconvénients

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

Avantages

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Inconvénients

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

Avantages

It is a high level, intuitive program which is very easy to use.

Inconvénients

So far there is nothing to dislike. Any issues which have come up have been addressed quickly.

Avantages

The application is very intuitive and consolidates all the essential functions needed to efficiently manage your maintenance department.

Inconvénients

Not much, in general it is a great solution.

Avantages

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Inconvénients

Nothing. it is great software and MaintainX is continuously updating it to make it better.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Easy to use, easy to onboard and integrate, exceptional (virtually real time) customer service and query management, versatility of application, making information visible across the organization. We've had an extremely positive product and service experience thus far

Inconvénients

Not a lot missing, perhaps if they could create better step-costing (i.e above 20 users/30 users and so forth) we would roll it out much further into the organization as (say) 20 or 30 users use it all the time but if we we had another 20 or 30 'restricted use' licenses at half the cost we would add this one (the ROI drops at a point when you add more and more licenses for staff that uese it less frequently for narrow uses i.e. part stock control/inventory)

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Pourquoi choisir MaintainX 

Logiciel antérieur