ToucanTech

Avantages

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Inconvénients

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Alternatives envisagées 

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Avantages

ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive.

Inconvénients

I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities.

Avantages

insights on contact activity, ease of tracking email activity. Mass mailing, donation and Gift Aid syncing

Inconvénients

basic nature of prospect development area still needs work

Avantages

It's comprehensive and obviously has many features that are not relevant to some users

Inconvénients

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

Avantages

Great product, ease of use, 1 stop-shop solution, customer service - they are a great team with a strong set of values!

Inconvénients

Some functionality changes we would prefer to be made more quickly but we appreciate that there is always a lot to do.

Avantages

Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop.

Inconvénients

As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first.

Avantages

The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end. This makes it easy for our community to engage with our School, and it is great for us as a small Development team, as it minimises data entry. It is fantastic to have events, email and donation functions built into the product - this means we are just using one system for all our fundraising and alumni needs. The filtering and reporting functions are very easy to use, and the email sync saves many hours manually uploading emails.

Inconvénients

The Wonde API hasn't quite worked for us in our first year, but we are working together with ToucanTech to resolve this.

Avantages

Technical support has been excellent and their flexibility and help with website evolution.

Inconvénients

Getting to grips with the Database. This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.

Alternatives envisagées 

Pourquoi passer à ToucanTech

Avantages

I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.

Inconvénients

The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.

Avantages

It is a great place to store school memories and communicate with the alumni either in groups or as individuals. I also like the twenty four hour support.

Inconvénients

I can't think of anything. My experience has been so good.

Avantages

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Inconvénients

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

Alternatives envisagées 

Pourquoi passer à ToucanTech

Avantages

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Inconvénients

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on.

It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

Avantages

Quick response by the support team to queries. Combination and range of functions- data management and community platform especially.

Inconvénients

Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error.

Avantages

Detailed help guides and a generally logical system that's easy to use. Responsive support team that are always available to help when you occasionally get stuck! Also the design team have been very helpful in totally changing the look and feel of the site for the better.

Inconvénients

Occasionally you might want enhancements or new functionality that is more unique to your institution. These understandibly take longer to implement but are always taken into consideration and logged.

Avantages

Event and fundraising management; customer support

Inconvénients

The wide range of functionality sometimes means a lack of flexibility

Avantages

Our alums love learning about the university/industry/geographic Hubs they can join to connect them with other alumni. They are always keen to learn how they can use the platform to network. The Resources section, with digitized yearbooks, is also very popular, as are the Photo Galleries. It was very easy to migrate our data at the beginning.

Inconvénients

There are many features that I forget to use, but ToucanTech sends out newsletters with examples from other schools that are always so useful.

Alternatives envisagées 

Pourquoi passer à ToucanTech

Avantages

ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech are very approachable and have answered any queries quickly, even at night. The customised email feature with various templates and filters helped to personalise and maximise the impact of each communication.

Inconvénients

Initially I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. New features are being developed continuously.

Avantages

Team support, easy access for posting updates, adding graphics efficiently, very user friendlyToucan tech offers both quick update access along with detail/advanced options to customize important announcements.

Inconvénients

As expected the initial set up is a daunting task that you can't escape, but ToucanTech support makes it quite achievable.

Avantages

Ease of use and support has been very good. The company is very responsive and informs of all latest updates which are clear and easy to update or implement. The training given has been excellent when required.

Inconvénients

There is nothing I have found that I do not like.

Avantages

Ease of implementation and stellar support

Inconvénients

numerical ordering of class groups is not possible - this would be simple coding

Avantages

Relevant and reliable. Easy to use and super-fast (and helpful) support

Inconvénients

Can be slow. The news section could be more flexible (and user-customisable)

Avantages

Fairly easy to use, reporting features, directory features

Inconvénients

Form functionality limited, limited design option especially for the newsletter, not enough CRM features

Avantages

Great team, helpful; local support; combined CRM and email platform; customisable to suit different needs.

Inconvénients

There is something of a knowledge curve because the system is so deeply versatile. However, great customer support and training enabled the transition to occur smoothly.

Avantages

The alumni crm and the site together work really well. Love the ease of use and setup.

Inconvénients

The reporting functions are good but can be better.

Avantages

Easy to use
Links to SIMS so makes downloads easy
FUN for our end users
If you see improvements they really will listen!
Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school
They have a network where you can link in with other people using the software to share ideas/experiences