Metquay

Avantages

Fragmented information and data in excel sheets, critical for the laboratory's operations, are now in one database.
Data from annual calibrations of the master instruments, are now immediately available and don't have to be inserted in different excel sheets.
Much better overview of the calibration works and customers instruments

Inconvénients

Some limitation in statistics and mathematic functions (eg linearity function)
Could have better certificate generation

Avantages

Metquay is a new software that helped us to have all the instruments and their due dates more under control.

Inconvénients

At the moment i can't find anything i like less

Avantages

- easy to use
- flexible creation of workflow, procedures
- according 17025, in a audit extreme helpful, everything organized
- our procedures get more lean
- control over the total lab

Inconvénients

perhaps a dashboard function for the lab management will help for a global overview

Avantages

Integration has been wonderful, the team at Metquay is very helpful and they explain everything.I think we have barely scratched the surface of what Metquay can do and I am excited to start using the full potential.

Inconvénients

Integration was not difficult, I do wish there were more Youtube videos going a little more in depth but this was all solved by there team giving me very detailed walkthroughs and teaching me how to use the program the way I needed to, via video chats and screen shares!

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Avantages

1.It is easy to filter all the certificates based on dates in Metquay.2. There's no need to add an item again once it has been added to Metquay.3. The ability to have a fast report approval process with e-signatures is a great feature in Metquay.

Inconvénients

1. It would be better to receive a notification when sending generated reports for recheck to the assigned person.2.It would be helpful if you could upload images and documents in the procedures, but currently, it is not possible to preview them. 3.It would be easy to enter the data in the worksheet using the arrow keys of up and down.

Avantages

We were looking for Asset Management software that we could use within our own Calibration side of the business', as well as offering various platforms to support our customer requirements. Metquay is really a one stop shop for all calibration processes.

Inconvénients

We were looking for asset management software that could also cater for onsite Instrumentation Audits to give an overall total solution for our customers, Initially Metquay did not have this function, however we worked with Metquay to design and implement an Audit process within our Metquay software.

Avantages

Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.

Inconvénients

Works great even low speed internet.

Avantages

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements.
2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ).
3. 100% control on typographical/human errors.
4. Compliance with ISO/IEC 17025 2017.
5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ).
6. Huge saving in cost & time.

Inconvénients

1. Data entry / Template development is time consuming process

Avantages

1) It is beautifully designed to handle all the complexities of calibration process like Standard Instruments database, Customer Instruments database,Uncertainty calculation etc.
2) ISO/IEC:17025-2017 Compliant
3) Flexibility of handling calibration of all kinds of instruments

Inconvénients

Creating Instrument formats (worksheet) is time consuming

Avantages

Robust and Scaleable with uncertainty calculation.

Inconvénients

Generating of worksheets. User has to know the flow sequence well to perform this part

Avantages

We are calibration service provider in Bangladesh and we are among the very first who introduced such an effective and impactful software to this industry in Bangladesh . Among all the features the one feature which is very helpful to keep our business going smoothly is there auto calibration due date reminder to customers . it helps us keep a track of our upcoming jobs in line also customers appropriates this features as they are also benefited by this auto reminder to keep a track of there instruments which are close to the due dates .Other then this i would also like to mention that this software is very easy and user friendly in all context also there customer services is very cooperative and takes prompt actions .

Inconvénients

So far there is nothing that i can mention that like least about this software .

Avantages

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function.

As a company on it's way to ISO-17025 accreditation, Metquay allows for us to store each of our documents, previously held only in paper form. With the Metquay database, we can scan, upload, and access all of our internal documents, external documents, calibration procedures, instrument lists, and standards list. For our upcoming audit, the ease of which we can access these documents through Metquay will exponentially increase our productivity and efficiency during both onsite and remote auditing experiences.

Excel, though a powerful program, is still a bit in the stone-age when attempting to integrating its features into our type of business; mistakes are easy, data can be lost instantaneously, and one must be proficient in Excel in order to enable it to so even the bare minimum. The Metquay developers release non-technical entities from the burden of self-concocted software solutions for critical business solutions.

Inconvénients

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process.

Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness. Though the Metquay team does have videos available to answer some questions, wading through that type of media is much more ponderous that simply typing your question or topic into a search function within a "help" tab. That being said, the Metquay team somewhat tailors the database to your company, so a one-size-fits-all help menu, ultimately may simply be impractical.

Avantages

Test Result Template can be automated because it works like Excel.

Inconvénients

1. Customization of the calibration certificate template is limited and can only be done by Metquay.
2. Internet is required to use it, use on onsite calibration can be difficult, if the internet is slow, so is the software.
3. Calibration label generation is tricky, ok for single printout but not for multiple batch prints.
4. Completing a calibration cycle takes time, need to select the procedure, technician every time.

Avantages

The cloud based access is a great help as we do most of our calibrations at customer sites. The email notification system is a huge help in keeping our tools calibrated on time and notifying customers about their instrument due dates. The software saves a lot of administrative time so we can be more proactive in selling calibration contracts and scheduling trips efficiently.

Inconvénients

We have diagrams in our procedures on occasion and currently Metquay does not support this. However, they said they will work on this and I would expect they will have this feature soon.

Avantages

Automated calculation of expanded uncertainty was not so easy. But Metquay this thing done. Also its keeping overall record of the company which retrieving is in fingertip.

Inconvénients

One thing I found need to add is, there should have flexibility of certificate formatting like, if I require to configure the certificate in landscape mode then its not possible in existing system which is necessary. Also often in between work user is log out automatically which should take care by development team.

Avantages

It's been a pleasure working with their team so far. [SENSITIVE CONTENT HIDDEN] who heads the team is understanding and was quick to understand our pain points. We were able to switch from an excel based platform to an automated software version where we have history of all work done. Software can be customized as per individual requirement which is a huge +

Inconvénients

Programming individual work sheets is the time consuming factor during transition from one software to the other.

Avantages

Work Flow tracking

Inconvénients

blank slate, needs a lot of data configuration by the client.

Avantages

Simple, they provided exactly what i asked.

Inconvénients

I wish i could customize the labels myself.

Avantages

Metquay's senior leadership has demonstrated their commitment to our success through early implementation. They have provided significant hands-on support and technical guidance through our first six months using the software.

Inconvénients

Metquay is a relatively new calibration lab management software provider with a limited track record, but they punch above their weight for the price point, functionality, and service.

Avantages

Everything you think of is already there and really helps...

Inconvénients

Flow of the work is sometimes confusing .

Avantages

It is easy to track and keep your records even for a year. Customer support is very great. It is simple and very easy to learn.

Inconvénients

I have sometimes having trouble accessing the software. You really need a fast internet connection if you will use this.