HighGear

Avantages

veritable solution qui a changer notre facon de travailler

Inconvénients

Je ne connais pas encore d'incovénients mais je pense qu'il en a tres peu

Avantages

Very easy to use overall, provides amazing transparency and accountability.

Inconvénients

Building workflow is easy, but users and permissions can be tricky!

Avantages

This software allows us to finally do what we've wanted to do for 10 years - create SMART workflows and processes that save our operations people TIME. Also, now that we know of the software's capabilities we are adding new development to our list of process improvements. This would equate to hundreds of thousands of dollars in traditional programming costs, but we are paying a very tiny fraction of any development efforts in the past. And our return on investment was immediately measurable. IT IS SO INTUITIVE AND FLEXIBLE.

Inconvénients

In the beginning there is a learning curve, but in the grand scheme of things that is a small price to pay for what we got.

Avantages

How user friendly it is , really makes my lift a lot easier

Inconvénients

How long it took to fully implement into the company.

Avantages

I think the implementation went fairly for our company. We have implemented over 6 new processes across our organization and our employees (USER) have been able to adapt quickly and are now using the tools everyday with ease.

Inconvénients

I'm not sure if it is a CON, but rather ho to deploy effectively the HighGear application. To be successful in deploying HighGear, there is a fair number of efforts in the development and design of the process you want to automate. We use Design Excellence tools (not included in HighGear offering) to help use design and develop our process and eliminate nonvalue added work and make sure all the appropriate functional group were involved throughout this effort. The duration of this preparation is far longer than the configuration testing and launch of the HighGear process. I say it takes 66% of you time to design and develop and 34% to code/configure HighGear, test it and deploy it! I wish there would have been a process or best practice available with the product to help us develop our HighGear solutions.

Avantages

HighGear took our company for very disorganized to a company that had added structure. We were dealing with a company growth spurt and needed to add structure to our growing company. We could no longer do business the way we were before. HighGear helps multiple departments communicate on day to day tasks as well as larger projects. We are currently looking into expanding our use of HighGear. Overall this product is great!

Inconvénients

There is no answer generator. Example: If the user answers yes to a question certain fields appear or become applicable on the same form.

Alternatives envisagées 

Pourquoi passer à HighGear

Avantages

Firstly, It's very easy to use and time saving tool. It offers many powerful features to make your work effective and easy. Task management and Project tracking features helped me lot to manage multiple projects with my team.

Inconvénients

Not have any issue to manage my work, even if you face any issue the support team will be solved it in very less time.

Avantages

The reason why we started using HighGear is because it's flexible, customisable and suitable for large volumes of prjects. HighGear hasn't disappointed and we would not be where we are now without this software. The service we have received from HighGear has also been exceptional.

Inconvénients

There were some features missing when we first starting using HIghGear, but through new releases these have now been well and truly implemented and exceeded.

Avantages

The organizational structure of Highgear’s team has been a huge plus in our experience. Clearly defined roles and responsibilities on their teams have ensured that at each touch point we are able to get an answer quickly. At the onset of utilizing their services, the requirements elicitation and scope of our needs was thorough and precise and has only needed tweaking as our organization has grown. Their assistance with understanding our business model and clearly defining outcomes in workflow was impressive. Any questions to the support team are answered quickly and efficiently. At each release of new features we have found the assistance from product managers, trainers and solutions architects to be thorough, with an option for self-paced learning through their LMS that would be useful to administrators as a continued resource.

Inconvénients

There are helpful features that might be missed without a fully engaged team or admin pushing them, and to identify the full scope of what HighGear offers requires a time commitment to attend training. In our experience, this investment of time has resulted in improved organizational project management and clean business logic process.

Avantages

Since purchasing High Gear, every meeting that I am in where we are trying to solve project management issues, the answer is usually "Let's just create a task or add a checklist item in High Gear then we don't have to worry about it getting done." This is something that literally can take as little as a few minutes sometimes! No getting quotes and waiting to get with a custom programmer to write code.

I have to also pay tribute to the Customer Support...better than any other!

Inconvénients

I would like more functionality to make task forms look and feel different to the end user with the use of colors, shapes, fonts, etc.

Avantages

We recently had an employee leave the company unexpectedly and without HighGear it would have been so much more difficult of a transition. Because we work in various locations, the collaboration that HighGear provides was a lifesaver! No one had to go to her desk and search through paper files to figure out what was outstanding. We could easily assign the tasks to others within the office. Updating the workflows was simple. It was also very helpful for us to understand all the various tasks that she was responsible for so we could reevaluate and streamline processes.

Inconvénients

Assigning permissions takes some getting used to. Once you wrap your head around it, it's not a big deal though.

Avantages

The greatest benefit is the ability to create exactly what we need and to make changes quickly. My experience with other software solutions is that we had to make adjustments to our processes in order to use the tools as they were designed. With HighGear it's completely opposite. We've been able to customize every component - fields, forms, statuses, reports and workflows. As a result, we have extremely efficient and effective tools for managing our work.

Inconvénients

Some users have indicated they are a bit overwhelmed by the amount of available information. I think the new release, 8.2, will help the user experience with the introduction of reporting on the fly. As an administrator, I can't think of anything. Any time I've run into an issue or a problem HighGear has come with up a solution. They actively seek (and implement) user input.

Avantages

What I like most about HighGear is its ability to change to meet the needs that we have as opposed to us changing to conform to the software. We are able to make changes and updates relatively quickly and with minimal fuss to make the software work better in our ever-changing workplace.

Inconvénients

I think that there is almost too much in HighGear and that can make it overwhelming and confusing. There are a lot of built in functionalities that we do not use (i can't imaging someone using them all) and that creates some complexity in not being able to hide or remove the parts we don't use.

Avantages

HighGear allows you to create a job flow system for the most complicated processes.The visual job flow creator allows you to move projects through your team and make sure no projects get lost.
Automatically assigns tasks based on rules, sets due dates, email jobs straight into the system all makes it the best job/project management system I have seen or tested.

Inconvénients

While Highgear can be integrated with any system you like, it is not plug and play like others. It requires the tech team at HighGear to set it up.

Avantages

We use High Gear to manage over 20,000 deliverables per year on a Government Contract. The system is highly configurable and developing work flows is a very intuitive process. High Gear support is exceptional and their video and in-person training programs are well done.

Inconvénients

The system is highly configurable and requires a good bit of knowledge and expertise to maintain.

Avantages

HighGear allows us locally to design and implement our workflow and job tracking needs as they evolve. Without being reliant on a development team, waiting for code pushes, dealing with poorly designed tools for tracking. We can control what we do and when we do it and make it work for our needs.

Inconvénients

Sometimes for running reports it can be slow.

Avantages

Task management and activity tracking of your projects is best part of this software.

Inconvénients

Difficult for new users but they provide excellent guidance to use it's features effortlessly.

Avantages

Allowed our organization to do more with less. In addition to keeping staff counts down, our teams are now more organized with their work, as well as improved process flow and task management.

Inconvénients

The minimum license counts to purchase the software were higher than our organization needed out of the gate, which translated to a more expensive solution for we had hopped.

Avantages

The software is very customizable which is critical in my area of business.

Inconvénients

Learning how to create forms, workflows, etc. is a bit difficult.
It take time and effort to learn, which sometimes isn't an option for those in a fast-paced environment, which results in delays during the work day in using the software to its full capacity.

Avantages

Functional for what we do - it allows us to capture all the info we need about our cusotmers and the activities we perform.

Inconvénients

Nothing really...they have been attentive to all our needs

Avantages

Ease of use for daily project managemnet and workflow

Inconvénients

Manipulating the reporting features (BI Module)

Avantages

It’s easy to use and you can modify options quickly

Inconvénients

Wish it looked at big more modern. Sometimes there are restrictions on creations