Smoobu

Avantages

The friendly dashboard is incredibly easy to use.

Inconvénients

They have to upgrade more functionality like reports and finance intergrations. expenses on every listening.

Avantages

The interface is convenient from any computer and mobile phone

Inconvénients

1.There is no clear place to see a customer payment status.
2. In my country the software cannot connect to a credit card so I need to use more software.
3. If I want to issue a concentrated invoice at the end of a month to a supplier that sends customers to me it is problematic. That is, it is not possible to open a clean invoice and associate it with customers that I had this month.

Avantages

More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations.

The support is always fast and efficient and suggestions are taken seriously!

I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.

Inconvénients

I do not habe any complains about smoobu. For me nothing is missing

Avantages

Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.

Inconvénients

I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.

Avantages

I have been using Smoobu for around 4 years. I started off with 4 rentals and now manage 10 and couldn’t do this effectively without this application. [SENSITIVE CONTENT HIDDEN]and the team are quick to help and resolve issues that crop up from time to time.

Inconvénients

I cannot set up multiple season rates with intelligent pricing (discounting longer stays)

Avantages

Cost-effective and incredibly easy to set up all the integrations with everything explained exceptionally clearly that you'll rarely need to reach out but the team are super helpful when you do and respond very quickly! Ticked so many more boxes than we had even envisaged. The Guest App is genius and we can't wait for our guests to benefit; as well as upselling feature!

Inconvénients

That I didn't discover it sooner. It didn't appear in my google searches but luckily discovered it via an online ad :)

Avantages

I really love using Smoobu in my business, it is so easy to use across platforms, and it allows me to run my business the way I envisaged it when I started, by being responsive to the needs of my guests. It helps me to be professional and to stay on top of everything. It also helps me to sleep at night

Inconvénients

There is nothing that I dislike about the software, I recommend that anybody in the room rental, holiday letting or hotel business gives it a try

Avantages

It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..

Inconvénients

I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.

Avantages

Quick to set up
Easy to use
Good support

Inconvénients

The website provided with the package is a basic and restricted in terms of page templates and design but it does provide the essential functionality you would need to get up and running. Longer term you will probably need to integrate the Smoobu functionality with a custom built website.

Avantages

This channel manager is really complete and fits perfectly with the needs of a tourist manager.
it's quick to update the data in the various channels. The feature I like most is that I can send an email with all the information to all customers automatically. In addition to the channel with the same price, a booking engine is included.

Inconvénients

It should be fantastic to change the percentage different between channels for singolar apartment.

Avantages

Null Doppelbuchungen - das gibt Sicherheit. Klar und übersichtlich

Inconvénients

Das fällt mir schwer was zu motzen - optimieren kann man immer (automatische Rechnungsstelluns-Vorlage könnte optisch noch verbessert werden) aber ehrlich, das sind nun Peanuts -> das wichtigste ist eine echte Datensynchronisation und das funktioniert alles 1A

Avantages

Eine komplette Sammlung von Funktionalitäten die man braucht um seine Ferienwohnungen zu managen. Ich verwende seid 2018 Smoobu. Angefangen von 1 bis 9 Ferienwohnungen jetzt habe ich und nach jetzt alle Funktionalitäten im Einsatz.
Es ist im Vergleich zu anderen Lösungen günstig und man muss nicht wie bei anderen Lösungen immer mehr Pakete dazubuchen.

Inconvénients

Habe über die Zeit eine Reihe von Verbesserungsvorschlägen gemacht für Funktionalitäten die mehreren nützen könnten. Leider bis jetzt noch nicht implementiert doch anderes scheint Priorität zu haben und es gibt Fortschritte in der Software.

Avantages

Rende tutto semplice e molto intuitivo nella creazione e nella gestione della attività

Inconvénients

Le integrazioni devo ancora ben comprenderle, probabilmente è una mancanza mia

Avantages

Probé varios channel manager de gestión de alquileres vacacionales y Smoobu es el mejor de todos con diferencia. El diseño de la web es sencillo y ofrece muchas más opciones y funciones que otros software. Decidí usar Smoobu porque es uno de los pocos que integra la app Check.in para hacer el registro de viajeros y el envio de partes de forma automática a la policía. Esto permite ahorrar mucho tiempo. La sincronización con todas las plataformas es perfecta. Nunca ha dado ningún error. (Use otros channel manager que daban errores de sincronización). Y además el precio es más bajo que otras plataformas con menos funciones. Alguna vez contacté con atención al cliente y resolvieron mi duda rápidamente.

Inconvénients

No hay ningún aspecto negativo que pueda destacar.

Alternatives envisagées 

Rentals United, Holidu et Lodgify

Pourquoi passer à Smoobu

En primer lugar por su función de registro de viajeros y envío automático a las autoridades a través de Check.in. Y porque tienes más funciones que otros channel manager por un precio más bajo.

Avantages

- Interfaccia Utente Intuitiva
- Sincronizzazione Perfetta
- Analisi e Reportistica
- Integrazioni e Automazioni

Inconvénients

Nessun difetto da segnalare, davvero un ottimo software

Avantages

Semplicità di utilizzo, sincronizzazione rapida e funzionale con Booking e Airbnb

Inconvénients

Manca l'inserimento su Google Vacation Rentals

Avantages

Sehr gutes Preis Leistungsverhältnis, deutscher Support

Inconvénients

Webbaukasten könnte mehr individuelle Möglichkeiten geben

Avantages

Übersichtlicher Kalender, Möglichkeit der Rechnungsstellung

Inconvénients

Wenig Integrationen, nicht Multi-Room-Fähig

Avantages

Sin duda estoy contento con el programa, todo está a la mano. Generación de calendarios, organización del trabajo al más alto nivel. [sensitive content hidden] (atención al cliente) al más alto nivel.

Inconvénients

Nada. Nada. Todo es perfecto . Me gusta todo

Avantages

Assistenza impeccabile e facilità di utilizzo del software.
Molto raccomandato|

Inconvénients

niente in particolare... è un ottimo software

Avantages

The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.

Inconvénients

There are some features that could be more advance e.g. scheduling a conditions email would save more time than some manual work I need to do.

Avantages

Great service and prompt help from [sensitive content hidden]. Would highly recommend

Inconvénients

No Cons at all , really good relationship

Avantages

It is easy to use and the support is fast en good

Inconvénients

If I want to add text at the invoice it is not good working. That is until now the only point I have.

Avantages

Der Buchungskalender, die Integration in die Website, der Chanelmanager und die Gästeseite.

Inconvénients

Der Export der Gästedaten ist zwar möglich, aber die Daten sind unbrauchbar für Directmaketing. Die Nutzung des eigenen Mail-Servers ist nicht möglich :-(, Daten der Vergangenheit sind nur bedingt aufrufbar. Das Generieren der Meldescheine ist etwas umständlich. Und das Abrechnungswerkzeug ist wirklich rudimentär.Ein Datenbank zum Vertragsende ist nicht möglich und der Zugriff auch nicht mehr.Der Support ist nur bei gewöhnlichen Problemen (User-Fragen) gut. Bei technischen Aufgaben gibt es keine Lösung.

Avantages

Channel manager per gestire booking & c, sito web per prenotazioni incluso e tutte le integrazioni facili da usare per ricevere e i pagamenti dai clienti e automatizzare la mia casa vacanze (automazione apertura porte e tanto altro). Non potevo chiedere di più! Inoltroe mi ha semplificato la gestione di tutta la burocrazia per la registrazione sul portale regionale e alloggiatiweb. Lo consiglio!

Inconvénients

La gestione del calendario è migliorabile

Avantages

I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.

Inconvénients

It'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.

Avantages

The ability to combine any booking from any location in the world

Inconvénients

When you book it doesn't give you the option to add anybody but an adult

Avantages

Sono rimasto molto soddisfatto, apre e chiude le disponibilità sui maggiori siti internet di promozione turistica, semplifica sia la gestione che la comunicazione con gli ospiti. Il servizio di assistenza è superlativo,rapido e sempre risolutivo.

Inconvénients

Non ho trovato aspetti che non mi sono piaciuti

Avantages

Al principio parece algo complejo pero comparándolo con la competencia tiene un diseño sencillo e intuitivo, fácil de cambiar precios, disponibilidades, bloquear, estancias mínimas, porcentajes de ocupación...

Inconvénients

Echo en falta exactitud en datos en los extractos

Alternatives envisagées 

Octorate

Pourquoi passer à Smoobu

Porque Octorate me parecó sumamente complejo y mucho más enfocado al hotel que al apartamento turístico

Avantages

Simple when it works, but unfortunately that doesn't last long

Inconvénients

Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.

Avantages

Easy to set up, instant syncing, create team members and check your finances.

Inconvénients

Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.

Avantages

La facilità d'uso, il servizio assistenza clienti, la versatilità

Inconvénients

È tutto perfetto. Non penso ci sia niente da integrare

Avantages

Smoobu è uno strumento dotato di una ottima usabilità. Alcuni passaggi del settare le proprietà e i calendari potrebbero non essere super intuitivi, ma il team di supporto è molto presente e aiuta

Inconvénients

Sicuramente l'aumento importante dei prezzi nell'ultimo periodo. Ci sono anche diverse limitazioni per quanto riguarda la connessione a due vie con alcune ota minori.

Avantages

Prestanti, presenti, accoglienti. Super professionali, channel manager impressionante, super esaustivo e sicuramente indispensabile

Inconvénients

Nulla assolutamente nulla.

Avantages

eigentlich! relativ einstelbar für booking, eigene Homepage und AirBnb; Katastrophen Support bei Fewo direkt!

Inconvénients

Das sich die Kosten nach einem Jahr verdoppelt haben und es mit einem unfassbaren Aufwand verbunden ist, sich einen neuen Channel-Manager einzustelle. Abgesehen von der 1 jährigen Vertragslaufzeit.

Avantages

Smoobu is probably the Channel Manager with the best 'Features/Price' ratio.
We state that after we have done seriously evaluations for two years.
It has all functionality a small - middle accommodations managing service will be needing.
The subscription is very reasonable too.
They haven't stoped improving since I know them and they have the perfect support :)

Inconvénients

There are some minor functionality issues with the user interface.
This does not affect the functionality, it is just that sometimes one can not but notice that some things could be a bit more 'up to date' in the user interface.

Avantages

Einfache Einrichtung, das moderne Design und die Flexibilität bezogen auf die Plattformen, die dem Benutzer geboten wird

Inconvénients

Zahlreiche Support Tickets wurden geöffnet - kein einziges bisher erfüllt. Was der Kunde bekommt, ist eine Standardantwort wie: "vielen dank für das Feedback! Wir arbeiten ständig daran, Smoobu besser und einfacher zu machen." -konkrete Lösungen werden von Smoobu allerdings nicht angeboten. Der Großteil bezieht sich auf das hoch angepriesene "mehrsprachige" Buchungstool.
1. Die Sprache kann dabei nur über die Browsersprache eingestellt werden - eine integration in eine Website mit Sprachschalter ist daher nur wenig sinnvoll, denn dafür wäre eine manuelle Festlegung der Sprache notwendig. Die Anforderung wird nicht umgesetzt, da die Funktion der Mehrsprachigkeit laut Anbieter trotzdem gegeben ist.
2. Nehmen wir an, wir leben mit dem ersten Punkt und gehen über die Browsersprache.. Nun kommen wir zur Übersetzung selbst, die mehr als dürftig ist. Die meisten Teile des Tools werden von Smoobu automatisch in 15 Sprachen übersetzt. Das Ganze jetzt noch einheitlich für eine einfache Website zu machen ist quasi unmöglich. Egal, dann bekommt der Benutzer das Buchungstool in seiner Sprache und den Rest auf Englisch. Nächstes Problem: Es können die Zusatzoptionen wie z.B. Nächtigungsabgabe, Stornobedingungen usw. nicht direkt übersetzt werden. Dazu muss immer jeweils der Deutsche und der Englische Text eingefügt werden. Der Outcome ist, dass der Benutzer (egal welche Sprache er spricht) sowohl den deutschen als auch den englischen Text auf der Website sieht.

Avantages

Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user.

And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow.

Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers.

And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using!

Inconvénients

EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!)

GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality.

TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms!

Alternatives envisagées 

Cloudbeds et Guesty

Pourquoi choisir Smoobu 

They are great too don't get me wrong! But Lodgify was just too expensive for my specific business size of three properties.

Logiciel antérieur 

Lodgify

Avantages

Pros:
1.-It is a very easy to use software. Getting familiar with smoobu is really simple, practically instantaneous.
2.-The migration to Smoobu is really simple and staff is always willing to help.
3.-They have a very useful and very easy to configure web functionality.
4.-I love the functionality of being able to synchronize rates from smoobu with the most important sales channels.
5.-The synchronizations works perfectly. It has never failed so far. No double bookings at all.
6.-The system rarely crashes down and if it does, it is momentarily for maintenance.
7.-You can set up Smoobu in different languages. It is truly multi-lingual.
8.-Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.

Inconvénients

Cons:
Given that it is a software that it is designed to be easily usable and does not complicate its functionalities, there may be people who miss less avant-garde features but in my case in particular I love that everything Smoobu offers works perfectly and without complications. They are currently developing a solution for the new PSD2 regulations, which is more than welcome.

Avantages

El producto es de calidad para luego subirte el precio. Cuidado!!

Inconvénients

Despues de trabajar con su plataforma desde 2019 y tenerlo todo bien organizado como channel manager, PMS, web , guest app……Han decidido erróneamente subir precios. Subscription anual de 220€ a 313€. 93€ mas!!!!!!! Sin escuchar a sus clientes y poco les importa!!! Así q…..corre y búscate otra cosa porque cuando lo tengas todo con ellos te meten la apuñalada por la espalda y te dirán, es lo que hay y esta en su derecho de anular la suscripción, evidentemente es lo que he hecho. El mismo servicio y pagando casi 100€ de mas…..no gracias!!!

Avantages

I have tried a lot of software but I lasted for more than two years in smoobu. Easy to use software and no limitations to connect in all channels. Synching the room rates and blocking and unblocking the dates were so easy too. Management of Smoobu are easy to deal with, as well. I highly recommended smoobu software.

Inconvénients

Change the daily rates is still manual. I would like to recommend to just a click and it will apply to the certain period.

Avantages

Smoobu allows to pull in different airbnb and booking accounts into one software environment. As a property management company specialised in short term rental this was the software to manage our business.
The setup was quick. The software is very easy to use.
Smoobu allows to program automatically sent personalised messages to guests. Airbnb has now added this feature but the Smoobu version works better. When a booking comes in 3 days before the guests arrival but the message is programmed to be sent 6 days in advance than airbnb does not send the message, but Smoobu does !
When handling numerous client accounts it is nearly impossible to handle client communication without a channel manager. Smoobu has worked without any glitches, it is as reliable as a Mercedes-Benz !

Inconvénients

Nothing really. I have no negative comments.

Avantages

Wir nutzen die Software täglich. Sie bietet uns von der Reservierung bis zur Rechnungsstellung alles aus einer Hand. Smoobu gibt es nur als SaaS, daher können wir von überall auf der Welt unsere Buchungen managen.

Inconvénients

Manche Funktionen könnten regelmäßiger weiterentwickelt werden. So würden wir uns freuen die Buchungsbedingungen im Buchungstool je nach Website über die gebucht wird anpassen zu können bzw je nach Objekt. Außerdem wäre es schön bei den Nachrichten mehr Optionen zu haben (Wenn-Dann Funktionen, Versandzeitpunkte mehr als 10 Tage, …). Allerdings tut sich sehr regelmäßig was in Smoobu an Erweiterungen und Verbesserungen. Leider wird das aber nirgendwo kund getan sondern man findet es so wie Ostereier und freut sich dann.
Schön wäre es auch, wenn man beispielsweise in den Nukischlössern den Berechtigungszeitraum automatisch um einen Kulanzzeitraum verlängern könnte.

Avantages

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Inconvénients

It would be great if there was more API integrations automatically available to all portals - especially in South Africa.

Alternatives envisagées 

ReservationKey et Guesty

Pourquoi choisir Smoobu 

I found it far too cantankerous and clunky to work with. Smoobu is super simple and effective for my needs. I have more than one cottage on one property and quite a few other properties, all owned by different owners. It's been easy to put them all onto one portal so that I have an eye of everything happening in my short term holiday rentals and cleaning business

Pourquoi passer à Smoobu

I liked Smoobu because of the versatility and ease of use. Also, Smoobu provided payments and invoicing in my local currency.

Avantages

Integration Verfügbarkeits-Kalender in Webseite (aber nur begrenzt an Design der Webseite anpassbar ohne zu programmieren)
Verknüpfung von zwei Objekten, die getrennt oder einzeln vermietet werden.

Inconvénients

Ich bin so enttäuscht von Smoobu. Die Buchungsfunktion (und vor allem die Bezahlfunktionen) von Smoobu funktionieren nicht wie erwartet. Es wird wohl immer nur die Anzahlung automatisch belastet und uns gut geschrieben. Um die eigentliche Zahlung müssen wir uns selbst kümmern. D.h. bei Paypal müssen wir den Gast bitten uns das Geld manuell zu überweisen - bei der Kreditkarte habe ich nich keine Ahnung wie ich nun an mein Geld komme.
Die Werbung von Smoobu verspricht so viel - aber ich wundere mich, wie andere Vermieter das machen. Wir zahlen monatlich fast 40 Euro an Smoobu - auch in diesem Jahr in dem wir wegen Corona fast keine Gäste hatten - und für dieses Geld erwarte ich mehr.

Avantages

Es un software muy completo, con inmensa catidad de funcionalidades y sencillo de usar.

Inconvénients

Al principio cuesta adaptarse, pero es como todo lo nuevo, es tan practico que puede llegar a confundir, pero todo lo contrario.

Avantages

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.

But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Inconvénients

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software.

We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

Alternatives envisagées 

Guesty et Lodgify

Logiciel antérieur 

Hostaway

Avantages

The idea is great but it doesn't work in practice. There are better alternatives.

Inconvénients

Smoobu was a disaster for me. Using Sboobu cuts you off from using the portals (Airbnb, Agoda, Tripadvisor etc). You are actually blocked from using the portal platforms & must only update listings & bookings on the Smoobu platform. You can't even access the calendars anymore.

You can no longer communicate with guests through portals, only through Smoobu. The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal. Suddenly all your blocked dates become available & you must re-block them all on Smoobu.

It's awkward, difficult to use & the support is hopeless. They have no training, they are rude & don't understand the platform. AVOID! The set up is too time consuming.

Avantages

Lo fácil que es sincronizar con los portales, muy buen software, estamos encantados, antes usábamos otro software que nos complicaba mucho pero este está genial

Inconvénients

Quizás que tengan api con más portales tipo Vrbo, tripadvisorUna buena web seria muy interesante, es un poco basica

Avantages

Ehrlich gesagt nicht viel. Ich fand sie kompliziert, nicht selbst erklärend und im Zusammenspiel mit den anderen Anbietern wie AirBnB oder Booking nehmen die mir letztlich etwa 20% meiner Einnahmen ab. Beherbergungssteuer, Grundsteuer und Einkommensteuer zusätzlich weggerechnet, ist es ziemlich sinnlos, weiterhin die Wohnung als Ferienwohnung zu vermieten.

Inconvénients

Es ist nicht sofort erkennbar, wie sich der Presi zusammensetzt. Das Tool ist mühsam zu bedienen. Ein Fehler in der Eingabe führte dazu, dass ich über zwei Wochen hinweg keine Einnahmen hatte. Insgesamt bin ich mit dieser Software sehr unzufrieden.