Smoobu

Avantages

Le fait d'administrer les chambres et la maison au complet
Bref, je loue une chambre et la maison au complet n'est plus disponible et vis versa

Inconvénients

Pas d'accès téléphonique (boîte vocale) a partir de l'Amérique

Avantages

Le guide voyageur est super.
Facilité de connecter des applications tierces

Inconvénients

Impossible de connecter plusieurs comptes stripe
Pas d appli pour les femmes de menage
Imprecisions sur les données tarifaires des resas sur l export

Avantages

Smoobu dispose d'une bonne intégration aux plateformes de locations courte durée ainsi qu'à différents partenaires.

Inconvénients

L'interface utilisateur n'est pas très intuitive est pas très agréable.
Le système de design du site internet n'est pas franchement très convivial.

Avantages

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Inconvénients

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Avantages

La gestion de plusieurs biens simultanément sur des plateformes différentes (Booking, Airbnb, Abritel...)Facilité d'utilisation incroyableSupport d'aide réactif et compétent

Inconvénients

Il manque la possibilité (par le biais d'une ligne "note" sur le planning) de pouvoir inscrire les événements, animations, activités, de la ville où se situe le bien et qui influent sur le prix des locations.Cela faciliterait le choix des tarifs en amont de la saison (Fête du lac, Festival du Film d'Animation, Congrès des Médecins, Maxi Race ...).

Avantages

Synchronisation des plannings avec les plateformes

Inconvénients

Impossibilité de répondre avec l adresse gmail.

Avantages

le principe même pouvoir gérer sur une seule plate-forme les plannings de chacun des logements

Inconvénients

beaucoup de choses sont compliquées à utiliser et à modifier.les règlements clients sont laborieux

Avantages

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

Inconvénients

PAS DE SUPPORT EFFICACE
Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Avantages

Facilité d'utilisation, gain de temps pour la gestion des clients et le SAV

Inconvénients

Le temps de tout bien paramétrer, cela m'a mis 1 semaine.

Avantages

smoobu est simple, facile et pratique
intuitif

Inconvénients

rien.........................................

Avantages

The programme is well structured, very intuitive and easy to use. I built my homepage with Smoobu quickly and despite the fact that there are no different graphics or layout options, the site is impressive and loads easily on all devices. The support guys are very helpful and respond on time.

Inconvénients

The difficulty of managing several bank accounts.

Avantages

It help to intergate all my property across all platform and really save lots of time with the monitor of inventory availability

Inconvénients

There are a few time when the system fail to sync with other platform and we end up having to sort out all the double booking with lot of hassle. But generally their customer service are very fast to response and also help to resolve the issue.

Alternatives envisagées 

Pourquoi passer à Smoobu

Avantages

Links calendars (Airbnb, Booking.com and others)
Guest guide (but can send link only, not a hyperlinked text ie: View our Guest Guide
Auto messaging
Contact list (incl. email addresses (only with few, not all guests) and phone numbers) of past guests.
Website builder, including booking system and payment gateway
Invoices
Can link with other applications
Shows metrics
Reasonably priced

Inconvénients

• Messaging: No option to archive messages currently.
• No push notifications from Airbnb & Booking to the Smoobu app when a guest (Airbnb) sends an enquiry only (before they book) I do not receive this into my Smoobu messages.
• when a guest books and the booking confirmation email is sent, it does not appear in my Smoobu message inbox either so I dont see the communication trail.
• Attachments on messages, it is not possible as portals like Airbnb and Booking.com block messages with these.
• As we are still sending messages through their connections, we have to abide by their rules.
• For now, it's just text for messaging - which is why we offer the Guest Guide as a workaround to help you
• Cannot re-order item in Guest Guide
• Font size formating in Guest Guide does not work for me

Avantages

I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well.

Inconvénients

There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb.
I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates.
I do wish the pricing sync with VRBO had been fixed by now.

Alternatives envisagées 

Pourquoi choisir Smoobu 

Pourquoi passer à Smoobu

Avantages

Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat

Inconvénients

no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week

Avantages

Smoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers.

Inconvénients

However, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a

Avantages

easy to manage calendar, quick synchronization with different platforms, excellent editing for automatic messages, good options for shared information, perfect to create different prices.

Inconvénients

Nothing to say, don't have something that I like least!

Avantages

While the features of smoobu are all we need, their customer service is just out of this world. Since smoobu is really stable (well-coded I guess), we don't need their help all too often. However, when we do, we get a.) competent and b.) quick replies, every single time.

Inconvénients

Not much, maybe just the fact that they recently increased their prices and for us it made quite a difference. We've been using Smoobu since 2018 and we were used to their legacy prices

Avantages

Great service and prompt help from [sensitive content hidden]. Would highly recommend

Inconvénients

No Cons at all , really good relationship

Avantages

It is easy to use and the support is fast en good

Inconvénients

If I want to add text at the invoice it is not good working. That is until now the only point I have.

Avantages

The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.

Inconvénients

There are some features that could be more advance e.g. scheduling a conditions email would save more time than some manual work I need to do.

Avantages

Easy to set up, instant syncing, create team members and check your finances.

Inconvénients

Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.

Avantages

Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.

Inconvénients

Everything works perfect, so nothing that we don't like.

Alternatives envisagées 

Pourquoi passer à Smoobu

Avantages

Smoobu is probably the Channel Manager with the best 'Features/Price' ratio.
We state that after we have done seriously evaluations for two years.
It has all functionality a small - middle accommodations managing service will be needing.
The subscription is very reasonable too.
They haven't stoped improving since I know them and they have the perfect support :)

Inconvénients

There are some minor functionality issues with the user interface.
This does not affect the functionality, it is just that sometimes one can not but notice that some things could be a bit more 'up to date' in the user interface.

Avantages

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.

But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Inconvénients

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software.

We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

Alternatives envisagées 

Logiciel antérieur