Smoobu

Avantages

Pas grand chose . Ni plus ni moins qu un autre logiciel.

Inconvénients

augmentations de tarifs exagérées répétées , 50 % d'augmentation en janvier 2023
20 % d'augmentation en janvier 2025
Ne vous fiez surtout pas a leurs prix !

Avantages

Le fait d'administrer les chambres et la maison au complet
Bref, je loue une chambre et la maison au complet n'est plus disponible et vis versa

Inconvénients

Pas d'accès téléphonique (boîte vocale) a partir de l'Amérique

Avantages

Le guide voyageur est super.
Facilité de connecter des applications tierces

Inconvénients

Impossible de connecter plusieurs comptes stripe
Pas d appli pour les femmes de menage
Imprecisions sur les données tarifaires des resas sur l export

Avantages

Smoobu dispose d'une bonne intégration aux plateformes de locations courte durée ainsi qu'à différents partenaires.

Inconvénients

L'interface utilisateur n'est pas très intuitive est pas très agréable.
Le système de design du site internet n'est pas franchement très convivial.

Avantages

La gestion de plusieurs biens simultanément sur des plateformes différentes (Booking, Airbnb, Abritel...)Facilité d'utilisation incroyableSupport d'aide réactif et compétent

Inconvénients

Il manque la possibilité (par le biais d'une ligne "note" sur le planning) de pouvoir inscrire les événements, animations, activités, de la ville où se situe le bien et qui influent sur le prix des locations.Cela faciliterait le choix des tarifs en amont de la saison (Fête du lac, Festival du Film d'Animation, Congrès des Médecins, Maxi Race ...).

Avantages

Synchronisation des plannings avec les plateformes

Inconvénients

Impossibilité de répondre avec l adresse gmail.

Avantages

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

Inconvénients

PAS DE SUPPORT EFFICACE
Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Avantages

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Inconvénients

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Avantages

Facilité d'utilisation, gain de temps pour la gestion des clients et le SAV

Inconvénients

Le temps de tout bien paramétrer, cela m'a mis 1 semaine.

Avantages

smoobu est simple, facile et pratique
intuitif

Inconvénients

rien.........................................

Avantages

The programme is well structured, very intuitive and easy to use. I built my homepage with Smoobu quickly and despite the fact that there are no different graphics or layout options, the site is impressive and loads easily on all devices. The support guys are very helpful and respond on time.

Inconvénients

The difficulty of managing several bank accounts.

Avantages

It help to intergate all my property across all platform and really save lots of time with the monitor of inventory availability

Inconvénients

There are a few time when the system fail to sync with other platform and we end up having to sort out all the double booking with lot of hassle. But generally their customer service are very fast to response and also help to resolve the issue.

Alternatives envisagées 

Pourquoi passer à Smoobu

Avantages

Links calendars (Airbnb, Booking.com and others)
Guest guide (but can send link only, not a hyperlinked text ie: View our Guest Guide
Auto messaging
Contact list (incl. email addresses (only with few, not all guests) and phone numbers) of past guests.
Website builder, including booking system and payment gateway
Invoices
Can link with other applications
Shows metrics
Reasonably priced

Inconvénients

• Messaging: No option to archive messages currently.
• No push notifications from Airbnb & Booking to the Smoobu app when a guest (Airbnb) sends an enquiry only (before they book) I do not receive this into my Smoobu messages.
• when a guest books and the booking confirmation email is sent, it does not appear in my Smoobu message inbox either so I dont see the communication trail.
• Attachments on messages, it is not possible as portals like Airbnb and Booking.com block messages with these.
• As we are still sending messages through their connections, we have to abide by their rules.
• For now, it's just text for messaging - which is why we offer the Guest Guide as a workaround to help you
• Cannot re-order item in Guest Guide
• Font size formating in Guest Guide does not work for me

Avantages

I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well.

Inconvénients

There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb.
I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates.
I do wish the pricing sync with VRBO had been fixed by now.

Alternatives envisagées 

Pourquoi choisir Smoobu 

Pourquoi passer à Smoobu

Avantages

Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat

Inconvénients

no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week

Avantages

What we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list.

Inconvénients

Always looking for more features, but what they already have far exceeds previous channel managers I've used.

Avantages

The platform is very easy to use, very good explained videos to use in any step your in. I'm very satisfied
about what they offer and the improvement they have made and expanded many offers is a high-quality product.

Inconvénients

They have to improve the Statistic and metrics of the properties and bookings. They could add so much more info here they are not. Invoices do not generate correctly. The Payment details on reservations do not include the COMISION imported of the channel, so it's very different from what the payment show in smoobu and in the other Channels like booking.com, Airbnb, Expedia. They Have to take the same information on those channels and adjust them to make it clear and have no difference between the channels.

ALSO need to do a MAX Update to the Website Builder.

Alternatives envisagées 

Pourquoi choisir Smoobu 

Logiciel antérieur 

Pourquoi passer à Smoobu

Avantages

Very attractive. It has a very clean feel to it and nicely visual

Inconvénients

There were quite a few issues that I thought they may over time address, but I'd have to say the absolutely most shocking shortcoming of this software was an inability for guest who comes to your website to get an itemized quote. I actually called and arranged a VERY early morning conference call with this European based company.... and this is just one of the crazy, head scratching things about this software. It allows you to imbed a link from them to your own company website for guests to get a quote; but this is a total quote.... No itemized quote. So if you've got a $1000 refundable deposit, guests don't know that, its just this HUGE total, without details on cleaning fee, taxes, options, refundable deposit, etc. From here, the guests can contact you for the itemized quote and book. What the heck? why can't they book on line? why can't they see an itemized quote? This is just one of the things that Smoobu knew hosts would want, but that they didn't bother to do right.... and unfortunately one of so many half way done things .... I guess so they could add it to their feature list, but it is completely useless. Just having an itemized quote and booking the guest later would have been a huge help, but they couldn't be bothered to do this.... and with refundable deposits in one HUGE total ... hosts will have to clutter their websites with explanations.

Avantages

Smoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers.

Inconvénients

However, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a

Avantages

easy to manage calendar, quick synchronization with different platforms, excellent editing for automatic messages, good options for shared information, perfect to create different prices.

Inconvénients

Nothing to say, don't have something that I like least!

Avantages

While the features of smoobu are all we need, their customer service is just out of this world. Since smoobu is really stable (well-coded I guess), we don't need their help all too often. However, when we do, we get a.) competent and b.) quick replies, every single time.

Inconvénients

Not much, maybe just the fact that they recently increased their prices and for us it made quite a difference. We've been using Smoobu since 2018 and we were used to their legacy prices

Avantages

Fantastic layout, easy to understand basic functions

Inconvénients

Sometimes it’s quite complicated to do some tasks and the guides available rarely are helpful.

Avantages

This is an excellent Channel Manager. My guests at Villa Hygge in Ciovo Croatia love the personalised web sites where I can provide in greatest detail all the information required that a guest might be looking for, such as places to to eat, shop, attractions, beaches, activities, etc, etc. Also the integration with the main booking platforms works seamlessly. I can highly recommend Smoobu to anyone looking for trouble-free booking management.

Inconvénients

It is a bit costly, but the benefits may weigh in favourably.

Avantages

Smoobu was the first channel manager e used when we started as i wanted something that could manage the OTA's from one place and Smoobu does this. I also love the fact it integrates with our dynamic pricing tool, pricelabs. These tools are essential as an owner especially if you still work full time.

Inconvénients

Id love to see a full pricing api with VRBO and the minute i have to pay for two api links. When booking using the booking tool, it would be great if the customer email could pass through to Stripe so the receipt is emailed at the point of booking. This is manual at the moment. If we could have a search availability tool that can be added as aa widget to a website, that would be helpful. At the minute it is only available on the booking widget but a smaller version where you can check your dates would be good.

Avantages

The guest app was a nice feature. This product was less expensive than others

Inconvénients

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.