Atera

Avantages

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Inconvénients

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates

Avantages

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

Inconvénients

The plugins are a bit expensive. Maybe they could be cheaper.

Avantages

Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient.

Inconvénients

Sometimes we can face issues in their mobile app and support is also a bit slow.

Avantages

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

Inconvénients

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Avantages

Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc.

Inconvénients

Although Atera has some great offerings and benefits but its UI is not that optimized.

Avantages

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Inconvénients

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

Avantages

Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.

Inconvénients

Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.

Avantages

Super easy to setup and get running, no complex installations or long processes.
The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections.
Their AI-powered automation is pretty neat, saves a lot of manual work.

Inconvénients

The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited.

Avantages

Atera is super easy to use and doesn’t take long to set up.

Inconvénients

The reports could use more customization options.

Avantages

Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.

Inconvénients

Am having a great experience so far. I easily keep track on every ongoing process.

Avantages

Efficient server monitoring.
It helps us attend to our network issues so quickly.
We can monitor more than one device simultaneously at no extra costs.
The interface is easy to use.

Inconvénients

So far so good ,it has not given us a reason to dislike.

Avantages

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Inconvénients

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Avantages

It is easy to exchange files with the software.
We can monitor more than one devices simultaneously.
It has an easy to use interface.
The customer service is the best.

Inconvénients

It has been well so far and no problems experienced with the software.

Avantages

The monitoring functions and the easy permissions management and the data accessibility via the product is nice and even on remote services management the options are powerful. Through the tool it can be easy sharing screens and collaborate remotely with other team members.

Inconvénients

Easy platform with plenty and stable features and the customization is also easy process and nothing to report as an issue.

Avantages

Atera like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP

Inconvénients

Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking.

Avantages

Atera allows me to implement profiles efficiently and quickly, it is a platform that allows me to access and use its tools quickly and easily, adapts to my needs, is collaborative and allows me to automate processes.

Inconvénients

The space for tracking internal and external computer incidents could be simpler to use.

Avantages

Getting started with the system was very simple and the ability for access control and data management across projects is amazing.
The easy file sharing with great performance speed which helps on project time management and the data analytics production is effective.

Inconvénients

Professional solution with straightforward interface and through my experience with the product i have no dislike.

Avantages

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Inconvénients

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

Avantages

Easy integrations with ChatGpt for the best results.
Easy and quick to monitor multiple devices with no extra charges.
It is easy for our helpdesk customers to cut tickets.
Best Call center management.

Inconvénients

It has been the best,and we do not have a dislike.

Avantages

Atera is great on IT Ticketing and infrastructure.
Alerts and notifications with advanced reporting techniques.
It offers very friendly support on customer services and help desk.

Inconvénients

It is remotely accessed dynamic and perfect. Zero dislikes.

Avantages

The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it!

Inconvénients

There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust.

Alternatives envisagées 

Avantages

It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.

Inconvénients

It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.

Avantages

It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.

Inconvénients

There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.

Avantages

It's simple to use different tools starting from a unique dashboard

Inconvénients

Pricing is a bit high, paying per user, not a real deal

Avantages

The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard.

Inconvénients

The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching.

Avantages

The best part about Atera is it is super easy to navigate. Managing several companies at once is simpler with the way the site is setup, it's all really clear.

Inconvénients

Patch updates don't always seem to work smoothly. I have had to go through it a second time.

Avantages

The support team and access is amazing, they always have what you need.

The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself)

The AI features are more than a gimmick and can be a huge time saver if used properly.

The developers are listening and adding requested features.

Inconvénients

The inability to add a user to multiple devices is a real headache for me.

The time tracking interface is a bit lacking compared to other larger vendors.

Alternatives envisagées 

Pourquoi passer à Atera

Avantages

Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track.

Inconvénients

While Atera offers a good degree of services, the software's customization options are not as extensive as we expected.

Avantages

I utilize Atera to manage all of my software and hardware resources.For improved asset lifecycle management,this also includes the capacity to create reports and track licenses and warranties.

Inconvénients

Atera's reporting features may not be as strong as those of some specialized PSA solutions. It provides basic reports, but thats not enough for complex data visualization.

Avantages

Atera is user-friendly, the UI is simple, and the workflow is efficient.

Inconvénients

Sometimes the queue update doesn't run real-time.

Avantages

Having Atera frees up so much time. The ease with which we can fix issues, add functionality, patch applications is incredible. It's as if we have added staff to my department. Don't know how we survived without have Atera.

Inconvénients

Honestly, cannot think of anything. Only issue is having to clean registry the couple of times the agent has not worked.

Avantages

The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.

Inconvénients

Powerful and simple on learning and there is nothing I can dislike from this amazing platform.

Avantages

Ease of use, we were able to get the product deployed and active in less than a day!

Inconvénients

Billing integration, the integration with xero and QuickBooks is more of a pass-through than an integration

Avantages

I like the RMM capabilities of Atera. Also, the UI is very good

Inconvénients

I do not have any dislikes about Atera. All the features are very good

Avantages

Easy call center manager.
It offers a clean and easy to use interface
We can easily IT manage our assets with the software.
It is so cost effective.

Inconvénients

We have not found a complain towards the software yet.

Avantages

Quicy responds to customers tickets.
It allows us to record our calls with our clients for future reference.
It is very easy to set up and get started with.
The customer service is outstanding.

Inconvénients

We have not had a dislike to this point.

Avantages

I'm using Atera to provide remote support to our customers in real-time.Again,I can securely access,view and control our remote devices and network with this tool.It helps to streamline and eliminate manual tasks.

Inconvénients

I'm completely satisfied with the performance of Atera as it achieves all my objectives and goals.

Avantages

I like the many IT management features and the fact that it handles ticketing easy
It comes with amazing remote support and remote management features

Inconvénients

For all our remote management needs, Atera has always been great and no issues.

Avantages

Super useful all-in-one platform cloud-based platform. The tools have equipped the team with the capabilities needed for efficient RMM, PSA and remote control for the WFH model resulting in increased productivity and saving time

Inconvénients

The only drawback of using Atera is that it's cloud-based therefore a stable internet is needed to use this.

Avantages

I like the server monitoring capabilities
It comes with some great call center management features
Makes a great help desk solution for business

Inconvénients

Has met all our expectations ever since deployment

Avantages

Atera is a very easy-to-use application, with abilities to add multiple technicians and service devices such as installing software or remoting into the device itself.

Inconvénients

The costs are a bit too high, and there could be a free tier plan which covers basic usage and has it's limits.

Avantages

Easy for our customers to cut tickets.
It offers us with a 30 day free trial.
Easy call center management
The best to use interface.

Inconvénients

Honestly,we do not have any dislike to highlight.

Avantages

I like the remote support and IT management features
It supports real time notifications and makes server management easy

Inconvénients

I think the only con is that it not as affordable as the competition

Avantages

I like the simplicity with which we can do remote monitoring with Atera

Inconvénients

I do not have any particular dislike with Atera.

Avantages

One of the best things about Atera is the seamless integration that it offers. Also, the remote monitoring and management capabilities are pretty much flawless

Inconvénients

I do not have any significant dislikes about Atera

Avantages

The user-friendly interface and the features for managing remote monitoring are fabulous.

Inconvénients

I haven't encountered anything I dislike yet.

Avantages

Remote monitoring and management for ticketing, billing and reporting.

Inconvénients

Support needs to be improved for betterment.

Avantages

I tried Atera via trial. First of all you have install agent on your primary domain controller, you cannot use another domain client.
Scan works only for machines on the same subnet of PDC. Even if you add another network to scan.
So i uninstalled the program: the uninstallation does not remove the scheduled task (and the folder). You also have to remove manually namp e pcap.
Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Inconvénients

you have install agent on your primary domain controller, you cannot use another domain client (if you do so, the scanned devices will remain grey).
Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Avantages

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Inconvénients

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Avantages

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Inconvénients

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.