Atera

Avantages

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Inconvénients

I have encountered anything that is worth mentioning as dislike with Atera.

Avantages

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Inconvénients

There has never been any daunting aspect on this program.

Avantages

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Inconvénients

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Avantages

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Inconvénients

I would like to see more features regarding 3rd party software patching

Alternatives envisagées 

NinjaOne et Pulseway

Pourquoi passer à Atera

Best pricing and value, rich feature set

Avantages

The best thing about Atera is the Licensing Model
Which is very fairly priced and Valuable to the end user
I have been a user for 3 years now and iam truly satisfied with the
Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.

Inconvénients

There is no cons for me atleast, i really enjoyed the services.

Avantages

Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing.

Inconvénients

I have no criticisms to offer regarding this platform.

Avantages

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Inconvénients

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

Avantages

Easy to setup and to understand
reliable patch management
Integrated third party apps deployment and patching
Solid scripting features
Deploying software via MSI files
Easy remote access to clients

Inconvénients

Certain basic features are behind paywalls
Some times remote connections don't work
Sometimes it is a bit slow
SNMP monitoring needs attention

Avantages

Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.

Inconvénients

Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.

Avantages

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Inconvénients

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Avantages

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Inconvénients

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Avantages

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools.

It allows me to offer remote support which resolve issues rapidly.

Inconvénients

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Avantages

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Inconvénients

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternatives envisagées 

NinjaOne et Pulseway

Pourquoi passer à Atera

We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Avantages

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Inconvénients

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Avantages

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community.
Atera is easy to learn and use. New technicians are up and running in no time.

Inconvénients

Reports and 3rd party integration is improving but still has more to go.

Alternatives envisagées 

ConnectWise Automate

Pourquoi choisir Atera 

We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.

Pourquoi passer à Atera

Had all the features at an increadible price.

Avantages

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Inconvénients

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternatives envisagées 

ConnectWise ScreenConnect et NinjaOne

Pourquoi passer à Atera

Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.

Avantages

Lizenz Modell ist im Vergleich sehr günstig
Einfache dinge lassen sich damit einfach lösen.

Inconvénients

Alles wirkt nicht nur so Halbfertig sondern ist es auch.
Die Umsetzung von Futures ist undurchdacht und nicht praxisorientiert.
Atera möchte an allen integrierten Thirt-Party-Diensten (Anti-Virus, Backup, ect) mitverdienen.
Das Augenmerk liegt nicht auf Produktverbesserung sondern fast ausschließlich darauf Zusatzdienste zu entwickeln die sich abrechnen lassen.

Alternatives envisagées 

N-sight, NinjaOne et ConnectWise Automate

Pourquoi passer à Atera

Kosten und der hoffnung, dass die noch neuen auf dem markt ihre Kinderkrankheiten schnell in den griff bekommen werden.

Avantages

I like most that Atera handles everything for our company from asset management to remote support.

Inconvénients

That every time my computer is shut down I have to go thru MFA.

Avantages

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Inconvénients

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

Avantages

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Inconvénients

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Avantages

I like how Atera automate incident management processes which help resolve issues rapidly.

Inconvénients

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

Avantages

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Inconvénients

Atera is way too comprehensive which make learning curve steeper.

Avantages

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Inconvénients

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

Avantages

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Inconvénients

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Alternatives envisagées 

NinjaOne

Pourquoi passer à Atera

Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.

Avantages

Great onboarding experience.
License per engineer instead of per endpoint.
Excellent scripting capabilities with their AI assistant.
Great community script library.
Excellent remote desktop functionality.
Their support is very responsive and helpful.

Inconvénients

Very slow to update device statuses.
Remote registry and task manager are lacking functionality.
Too expensive per engineer.
No dark mode.

Alternatives envisagées 

NinjaOne

Pourquoi passer à Atera

Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey

Avantages

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Inconvénients

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Avantages

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Inconvénients

Support of Mac devices is minimum or nil

Alternatives envisagées 

ConnectWise ScreenConnect

Pourquoi passer à Atera

Per technician billing of Atera is best when compared to per end point billing of connect-wise

Avantages

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

Inconvénients

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

Alternatives envisagées 

ManageEngine Endpoint Central

Pourquoi choisir Atera 

Cost, functionality, ease of use, integration with other support services.

Logiciel antérieur 

ManageEngine Endpoint Central

Pourquoi passer à Atera

Cost, functionality, ease of use, integration with other support services.

Avantages

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Inconvénients

Atera pricing model is expensive basically for small industry with limited IT resource.
Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Avantages

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Inconvénients

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives envisagées 

NinjaOne

Pourquoi passer à Atera

Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Avantages

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Inconvénients

Sometimes the integration with spashtop for remoting is a little bit glitchy.

Alternatives envisagées 

NinjaOne

Pourquoi choisir Atera 

Atera had way more features and was cheaper.

Logiciel antérieur 

TeamViewer Remote

Pourquoi passer à Atera

Pricing was better for the size of team that we have.

Avantages

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Inconvénients

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Avantages

The per technician pricing format was the top reason

Inconvénients

Nothing yet at this point stands out as a con

Alternatives envisagées 

ConnectWise ScreenConnect, Salesforce Sales Cloud et NinjaOne

Pourquoi passer à Atera

Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.

Avantages

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Inconvénients

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives envisagées 

N-sight et NinjaOne

Pourquoi passer à Atera

Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Avantages

They are the best providers for
Remote management and monitoring
And iam totally impressed with the support and the service they are providing.
Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team .

Inconvénients

Ticketing system is laking alot , including
Scheduling it.
Its a growing platform but they should improve this

Avantages

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management.
I have never had any issue with Atera till date.
The most I like is the UI stable and simple.

Inconvénients

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much.
Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Avantages

Patch management to do OS and software updates.

Inconvénients

Price point is alot higher than most competitors

Avantages

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Inconvénients

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Avantages

controllo da remoto, notifiche real time... riesci a tenere tutto sotto controllo in tempo reale. ottima gestione ticket, configurazione semplice e "veloce".

Inconvénients

l'unico svantaggio potrebbe essere il prezzo poco accessibile a tutti, ma se si ha bisogno di questo tipo di software si sa che bisogna spendere. Inoltre a noi ogni tanto è lento.

Avantages

- Atera lets our IT team to schedule and automate OS and third party software patches

- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements

-Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Inconvénients

- Its reporting capabilities could benefit from more extensive customization options

- Dashboard customization

- Better support for more advanced scripting environments

Avantages

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Inconvénients

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Avantages

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.
The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

Inconvénients

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs.

The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Avantages

Its user friendly and makes light work of laborious tasks.

Inconvénients

Had some issues rolling out the updated version on clients.

Avantages

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Inconvénients

I cannot think of anything. This is the best ITSM tool so far.

Alternatives envisagées 

ServiceNow

Pourquoi passer à Atera

It is cheaper compared to other ITSM tools like ServiceNow, JIRA, etc. Features are complete and the support team are always reachable and helpful.

Avantages

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Inconvénients

No cons at all! All around great product!

Avantages

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Inconvénients

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Avantages

User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems.

Inconvénients

Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times.

Avantages

I think they have great support when it comes to the product and its features.

Inconvénients

There have been changes to the UI over the years that make it prettier, but less functional.

Avantages

1. Its a good software for remote access tools

2. It helps in simultaneous deployment of software across systems

3. It also has it very own mobile app which facilitates ease of access

Inconvénients

1. The cost factor is not good looking at the features it provides

2. The customer service is not satisfied

3. There is no training material provided there should be something like live training sessions.

Avantages

Patch Management, scripting, and easy integration with other Apps.

Inconvénients

The ticketing system doesn't have an Escalating Option