Atera

Avantages

Intégration de l'IA native / Forte réactivité du coté support & développement.

Inconvénients

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Avantages

produit léger et facile à installer et prendre en main

Inconvénients

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

Alternatives envisagées 

Pourquoi choisir Atera 

Pourquoi passer à Atera

Avantages

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Inconvénients

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Avantages

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Inconvénients

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Avantages

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Inconvénients

C'est un super produit mais ça présente soucis lors des connections.

Avantages

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Avantages

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients

Oui, il manque la possibilité d’avoir un IT documentation

Avantages

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles.

Devrait être corrigé dans la prochaine interface utilisateur.

Avantages

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Avantages

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Inconvénients

The inability to add month-to-month Technicians is if you’re on a yearly commit

Avantages

Manage all your IT from on place, one platform for all out global IT

Inconvénients

The platform cost is high, they have a few levels of service

Alternatives envisagées 

Pourquoi passer à Atera

Avantages

The interface is clean and easy to navigate

Inconvénients

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Avantages

Great onboarding experience.
License per engineer instead of per endpoint.
Excellent scripting capabilities with their AI assistant.
Great community script library.
Excellent remote desktop functionality.
Their support is very responsive and helpful.

Inconvénients

Very slow to update device statuses.
Remote registry and task manager are lacking functionality.
Too expensive per engineer.
No dark mode.

Alternatives envisagées 

Pourquoi passer à Atera

Avantages

It manages our IT inventory while also give us access & insights to the computers that we manage

Inconvénients

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Avantages

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Inconvénients

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

Avantages

Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results.
Atera has collective control mechanisms that creates business security and enhances development.

Inconvénients

Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects.

Avantages

Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development.

Inconvénients

Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance.

Avantages

They are the best providers for
Remote management and monitoring
And iam totally impressed with the support and the service they are providing.
Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team .

Inconvénients

Ticketing system is laking alot , including
Scheduling it.
Its a growing platform but they should improve this

Avantages

Patch management to do OS and software updates.

Inconvénients

Price point is alot higher than most competitors

Avantages

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Inconvénients

Sometimes the integration with spashtop for remoting is a little bit glitchy.

Alternatives envisagées 

Pourquoi choisir Atera 

Logiciel antérieur 

Pourquoi passer à Atera

Avantages

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Inconvénients

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Avantages

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Inconvénients

Atera is way too comprehensive which make learning curve steeper.

Avantages

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Inconvénients

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

Avantages

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Inconvénients

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Avantages

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Inconvénients

Atera pricing model is expensive basically for small industry with limited IT resource.
Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.