Atera

Avantages

Intégration de l'IA native / Forte réactivité du coté support & développement.

Inconvénients

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Avantages

produit léger et facile à installer et prendre en main

Inconvénients

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

Alternatives envisagées 

Pourquoi choisir Atera 

Pourquoi passer à Atera

Avantages

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Inconvénients

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Avantages

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Inconvénients

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Avantages

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Inconvénients

C'est un super produit mais ça présente soucis lors des connections.

Avantages

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Avantages

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients

Oui, il manque la possibilité d’avoir un IT documentation

Avantages

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles.

Devrait être corrigé dans la prochaine interface utilisateur.

Avantages

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Avantages

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Inconvénients

The inability to add month-to-month Technicians is if you’re on a yearly commit

Avantages

It is the most appropriate remote control and cloud management software because it has the best cloud management features.
It eases cloud management tasks by automating them making the time to spend minimal.

Inconvénients

It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task.

Avantages

Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity.

Inconvénients

Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement.

Avantages

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Inconvénients

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Avantages

Manage all your IT from on place, one platform for all out global IT

Inconvénients

The platform cost is high, they have a few levels of service

Alternatives envisagées 

Pourquoi passer à Atera

Avantages

It manages our IT inventory while also give us access & insights to the computers that we manage

Inconvénients

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Avantages

Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services.

Inconvénients

I don't have blemish over its functionality and service of performance.

Avantages

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Inconvénients

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

Avantages

Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results.
Atera has collective control mechanisms that creates business security and enhances development.

Inconvénients

Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects.

Avantages

Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development.

Inconvénients

Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance.

Avantages

Available via browser, stays logged in until it times out.
I can get to any system that the agent is installed on to assist end users and to check performance and status.

Inconvénients

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP.
- Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage.
- wish there were more useful scrips available.

Avantages

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Inconvénients

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Avantages

The interface is clean and easy to navigate

Inconvénients

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Avantages

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Inconvénients

Nothing really. They have been great in all regards.

Avantages

Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Inconvénients

Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.

Avantages

Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

Inconvénients

The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.