Backstop

Avantages

This a good data aggregator for client information, history and data. The functionality servers a lot of different uses.

Inconvénients

The ease of use and custom reporting is not intuitive and locating specific charts and data sets can sometimes be difficult.

Avantages

Very easy to use product and transition from legacy applications has been quite easy for all our Advisors and Admins. Their training program and help tools are excellent.Very customizable product

Inconvénients

While APIs are for all out of box data integration, it can be better exposed with custom data fields specific to each client

Alternatives envisagées 

Pourquoi choisir Backstop 

Pourquoi passer à Backstop

Avantages

Strong in terms of accounting and tracking capeabilities

Inconvénients

Interface is dated and it is not very strong on the investment analysis side. Comparability / plugins in excel often cause issues

Avantages

Valuable calculations and contact management

Inconvénients

Lack of flexibility in the UI. Limited integration between contact data and account data.

Alternatives envisagées 

Pourquoi passer à Backstop

Avantages

Backstop's document management is my favorite feature. Not only can you properly organize documents coming from various places, but you can make them easily accessible to your entire team with ease.

Inconvénients

Backstop can be slow at times, lag and take some time to load.

Avantages

Website features and having all clients related files in one spot.

Inconvénients

Support and the outlook feature. Suggestions for improvements to the system are slow to implement or ignored or half fixed.

Avantages

Easy to use - I love the reporting feature and how easy it is to manage the products / investor info

Inconvénients

The least - maybe the contacts management, sometimes seems like it could be a little easier - like emails could be emails without requiring first and last name, and old contacts could be better marked as old vs. having to be renamed OLD

Avantages

Backstop hits the sweet spot between features and extensibility. Out of the box, the platform meets 70-80% of our business requirements. Our firm fortunately has the know-how to use API and Excel Toolkit (ETK) to cover the last mile. Most importantly, the product team listens to its customers and continually enhances the platform based on our input. You would unlikely get such feedback loops from the likes of Salesforce, Oracle or Microsoft.

Inconvénients

Compared to a CRM startup that has unlimited flexibility to innovate, Backstop may seem more mature and risk-averse. The UI/UX seems a little dated, and mobile-responsiveness and mobile app have room for improvements. The labeling of different data entry screens should be more standardized as well.

Avantages

I love the simplicity and ease of use of the software

Inconvénients

The software sometimes crashes and I am not able to accomplish work, but this is rare

Avantages

The site is easy to navigate and you are able to run reports and track investor communication.

Inconvénients

the site seems a little outdated and not as sleek or user friendly as competitors.

Avantages

Ease of use, functionality, app is well-designed.

Inconvénients

Plug-in to Outlook could be more seamless.

Avantages

One of the best friendly user (UI/UX) interface in the space

Inconvénients

Probably can improve on the accounting/portfolio management side (in terms of functionalities)

Avantages

Categorizing our contacts is a key attribute for us and Backstop is great at it.

Inconvénients

Grouping email results is not as easy as it could be.

Avantages

Customizability from the front-end and stability of the system

Inconvénients

Limited access to configure the system from backend

Avantages

Clean look, high quality search capability, strong reporting tools to extract data, very good customer support, Backstop team is always looking for ways to improve the software, overall the best CRM/document storage/high level investment management tool on the market

Inconvénients

Still missing some vital Private Equity components, still lacking in cash management functionality, far behind in mobile app technology, would like to see more analytical capabilities rather than just high level investment information

Avantages

Backstop is extremely customizable and therefore can meet every clients' needs. The platform is very helpful for centralizing all existing and prospective client information.

Inconvénients

I am not an active user of the Investor Bridge but in demo, did not find that to be very good.

Avantages

Easy to use software that is very customizable. We utilize a balanced combo of out of the box features along with unique layouts to track tasks that are more specific to us. Backstop's staff and support teams are great. They are always willing to go the extra mile to solve an issue.

Inconvénients

Reporting can be a little onerous with the sheer volume of reportable data. There is a learning curve and a little extra effort required to get the reporting to meet your needs.

Avantages

User friendly. easy to customize reports and fields. I like the formula functions on the reports. Pages also a +.

Inconvénients

The time it takes to run accounts reports and some limitations they have on not being able to customize their performance review sheet or their decks.

Avantages

Backstop is a central hub for all of our relationships and reporting. The system is very easy to use, customizable, very robust, and the excel add-ins allow us to build sophisticated reports to match our daily needs and wants.

Inconvénients

While the platform overall is very customizable, there are certain aspects that aren't. For example, the opportunities section under the organization comes standard, and some of the information is irrelevant to use.

Avantages

Backstop allows us to streamline our communication as allocators, with the ability to upload notes, files and documents in a systematic way.

Inconvénients

It is a very powerful piece of software; there is a lot Backstop is capable of that we aren't taking advantage of. It takes a lot of time to get the most use out of the software.

Avantages

The flexibility of the software is a great feature - the ability to customize reports and layouts to suit our business has proven very helpful.

Inconvénients

The flexibility of the software can also make things incredibly complicated and difficult to use at times. I'm the official 'power user' of the group - and have got to that position after attending conference, watching videos, and going to Backstop seminars. However - the rest of our group hasn't had the time or the mandate to do so, and it can be time-consuming for them to try to figure out some issues. I don't think that it's a very intuitive system to use at times (until you learn how it works), and that has presented some challenges.

Avantages

Backstop is intuitive and easy to use.

Inconvénients

The reporting features sometimes seem a little complicated.

Avantages

Having a cloud based CRM with not only the functionality to store qualitative but also quantitative information is extremely helpful especially as a member of the investor relations team who is constantly servicing investors. Additionally, having the ability to have the CRM be the backdrop that feeds the investor portal is also great, having to only update one system saves time. The professional services team has been extremely helpful as we continue to implement new features.

Inconvénients

Like any software there are limitations however Backstop does a great job at taking feedback and creating new features from that.

Avantages

This software is a great value compared to other products available.

Inconvénients

When an update to the software is needed it can take a long time to receive an update.

Avantages

All the information is always made clear and readily available.

Inconvénients

The run time is slow compared to alternatives which only provide simpler services.