QT9 QMS

Avantages

This tool makes it easier for our Engineering Change Process to be completed.

Inconvénients

Visually not the most appealing tool. It would be nice if they had a better graphics package.

Avantages

QT9 QMS is by far my favourite asset management platform in the market because of its features.

Inconvénients

QT9 QMS can offer a much more responsive support.

Avantages

Our Quality Manager selected the software to be run on our internal servers for security and access. They provided a product that we agreed to.

Inconvénients

We purchased a QT9 QMS standalone product, that our IT manages. QT9 (after the fact) insists on billing annual access to Training (regardless of need or use). It was just a bit shady and compounded with lackluster software, was something we did not see as needed. They advertise free updates (which never happen during the subscription period), and unlimited support (see comments below).

Avantages

Ease of implementation. User friendly interface. QT9 has all the necessary features to help us improve our QMS.

Inconvénients

It would be nice to customize the content and volume of the automated emails. There are a lot.

Alternatives envisagées 

Pourquoi passer à QT9 QMS

Avantages

Super easy to implement, clear and easy to follow ISO process, exceptional support

Inconvénients

Interface is a bit outdated and can use a more modern look and feel. The engine is great though.

Alternatives envisagées 

Pourquoi passer à QT9 QMS

Avantages

This is the most straightforward QMS platform I have found for our small business needs. Unlike other platforms, their costs and fees are transparent with no hidden catches.

Inconvénients

To be honest, I have not found a con yet.

Avantages

ISO Functions, Trainings, Document control, Trainings, Customer feedback

Inconvénients

Ability to search and notify people for some functions.

Avantages

The customer service and customization of each module.

Inconvénients

There are few things that are disliked in QT9. Maybe linking multiple Inspections to one NCP or linking multiple NCP to one CA.

Avantages

QT9 is very user friendly is very helpful in audits

Inconvénients

I wish there was a search function when adding employees to training records

Avantages

The functionality of each module with all of the designation settings behind the scenes is really awesome!

Inconvénients

Data Sync is a little complicated, but once working, is a great tool.

Avantages

It as all the requirements that our QMS needs.

Inconvénients

I can't think of any, that I like least.

Avantages

What I like the most is its wide range of features and its ease of use. Not only can I efficiently manage my projects in one place, but I can also track my regulatory compliance in real time and keep my quality system paperless.

Inconvénients

The initial learning curve can be a bit steep for those unfamiliar with the system.

Avantages

Very flexible with controls and support that make the job of quality management much easier. We also purchased the QT9 ERP and are looking forward to implementing this functionality in the near future.

Inconvénients

I have not heard a single complaint. We have a very diverse workforce that have used a variety of QMS systems and all have very positive things to say about our system and how we use the QT9 QMS.

Avantages

We spent a solid 6 months searching for QMS software that would be a best fit for our company. QT9 was an easy choice when stacked up against 'big name' programs. It is a user friendly platform, highly configurable, provides transparency to all levels of our organization, reasonable pricing, amazing customer service/support, and you get the entire system- no extra cost to implement or customize a new module.

Inconvénients

The training module is too rigid and maintenance heavy for our training and documentation needs.

Avantages

Ease of use and satisfies functions of ISO.

Inconvénients

When printing CAR's and PAR's make the "unhide related files" feature a global feature, not have to be selected every time a report is printed.

Avantages

1. Ability to capture and track information during the Corrective Action Process. It's never lost due to the Timeline feature.
2. Revision history stored electronically on all documentation makes it easy to understand why documents were updated.
3. Easy to teach new employees how to use. A "learn by use" system that has extensive training modules/support.

Inconvénients

Some modules, like MRB, have too many required fields. Can make the process of red tagging suspect material time consuming.
For printing documents, should be able to customize the layout by drag-and-drop to fit only what you need on one page (CARs, Projects, MRB tags, etc). For example, I may not need all the Additional Information fields for a CAR (WO, PO, Lot, etc), so I should be able to remove them from the printed pdf report just by dragging the field out of the preview page.

Avantages

We think this is a phenomenal system, very user friendly and easy to implement, the online tracking / recording / timeline view is very useful and saves our company a lot of time.

Inconvénients

Could use some more reporting functions included in the reporting module, being able to pull and connect all data would be great.

Avantages

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules. The web based platform permits scaling to any business size.

Inconvénients

The system is laid out nicely at the start with drop down menus. However, when you select the module, it sends you into a blank spreadsheet without little directional help. After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

Avantages

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Inconvénients

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day.
Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Avantages

QT9's ease of access and abundant training resources are the top features for my company.

Inconvénients

So far there have not been any real problems with the software.

Avantages

Completely Automate multiple processes, easy to implement, use, search documents and activities, helps us with our Audit process and keep up with compliancy

Inconvénients

A lot of initial setup work, as with migrating any system

Avantages

It is easy to link together products with deviation ECR and ECN

Inconvénients

UDF should be more like surveys, that you can skip answers and jump forward to a another question

Avantages

Document control, training, and Preventative Maintenance Tracking

Inconvénients

We are satisfied with all facets of qt9 program

Avantages

User Friendly Design, easy to implement, covers everything we need it to

Inconvénients

user interface is very basic, but once you get used to it is very functional

Avantages

Easy to use, all of the modules are integrated to one another, fast setup / configuration. the support that you receive from QT9 is always fast and effective.

Inconvénients

The software cannot be customized to your exact needs. It is not possible to change the name of modules or tabs within the system or to hide ones that your facility does not use.