Case IQ

Avantages

There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Inconvénients

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Avantages

We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Inconvénients

We have not found reporting to be helpful yet.

Alternatives envisagées 

Pourquoi passer à Case IQ

Avantages

The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done.

Inconvénients

Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end?

Avantages

i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Inconvénients

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Avantages

i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Inconvénients

Features are very specific and minimal. Hoping for future updates for additional useful features.

Avantages

The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.

Inconvénients

Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications.

Avantages

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Inconvénients

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Avantages

The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs.

Inconvénients

Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.

Avantages

Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Inconvénients

Sometimes the program runs slower than expected.