Mention

Avantages

C’est le meilleur produit de média social et de marketing très intéressant et simple à utiliser pour toucher plus de clients. Je le recommande

Inconvénients

C’est un top produit de marketing très professionnel. Je n’ ai pas eu un problème avec Mention

Avantages

Mention est très efficace en terme d'Arlette , grâce à ce logiciel on suit tout les renseignements même celui de ses concurrents.

Inconvénients

C'est un logiciel très spécial, j'adore.

Avantages

Ce logiciel est un bon produit de gestion des médias sociaux et facilement accessible aux clients. Je le recommande fortement.

Inconvénients

Mention est une bonne solution que j’apprécie énormément mais juste que la version gratuite est limitée et ne permet d’en profiter correctement.

Avantages

On a tout au même endroit. En un seul clic ! C'est précieux.

Inconvénients

Quelques bugs, je dois souvent vider le cache et redémarrer !

Avantages

Mention vous permet de suivre les tendances sur les réseaux sociaux, d'écouter ce qui se dit sur telle ou telle marque et différents mots-clés, permettant d'être proactif en tant que marque sur les réseaux et ainsi mieux gérer son image.

Inconvénients

On pourra reprocher parfois un manque de lisibilité dans l'interface de l'application.

Avantages

Permet de trouver facilement les éléments qui sont lis en avant sur les réseaux sociaux.

Inconvénients

Mention manque d'ergonomie et la version gratuite est limitée

Avantages

They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs. You can collaborate with the team easily, and automated queries make a difference if you want to go deeper.

Inconvénients

It's hard to manage the mentions at the first adoption stage. It's hard to set this tool up since it is a more advanced monitoring tool.

Alternatives envisagées 

Pourquoi passer à Mention

Avantages

I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.

Inconvénients

Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.

Alternatives envisagées 

Pourquoi passer à Mention

Avantages

They have the most robust presentation of all the different things/ways/ideas you would need to monitor on social media. Their dashboard looks like an airline cockpit--that level of complicated.

Inconvénients

Way too much money for something we could pay an intern to do. Nickel and diming for every little thing.

Avantages

The software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times

Inconvénients

The only thing is modifying reports to a certain hour not date only.

Alternatives envisagées 

Pourquoi choisir Mention 

Pourquoi passer à Mention

Avantages

It’s a cost-effective, in-depth monitoring solution.

Inconvénients

I wish more features were available to base plans, even on an a la carte basis.

Alternatives envisagées 

Pourquoi passer à Mention

Avantages

I started using Mention many years ago now and bring it with me to whatever new company I work for. I have found them to be an excellent social listening tool that has help me track and respond to numerous positive and negative comments/reactions online for the companies that I've worked for. I personally only use Mention for listening and have never dove deeply into any of the other features they offer.

As for pricing - really they can't be beat. If you are looking for a low cost, quality listening tool, then Mention is going to be a perfect fit for you.

Inconvénients

I really don't have anything negative to say about Mention - I can not comment on how good their other features/tools are, but the primary feature I purchased the software subscription for works great. I suppose I could complain that some channels are locked behind high tier paywalls, but I understand that is just how businesses are run/what they need to do to make revenue.

Avantages

It's important for us to never leave a conversation hanging, and Mention helps us achieve that. It is also a whole lot easier to follow customer reviews and comparison articles, securing another vital stream of feedback.

Inconvénients

Based on our usage, we are happy with Mention overall.

Avantages

Mention helps me to narrow down my social listening to specific topic, brand or issue. It helps me understand the best topics to write about to gain maximum social media traction and build a curiosity among the targeted audiences. Besides, I can also monitor the brand conversations of my clients to understand what people think about their products or how do they rate their business. Acting on this information I can prepare a content strategy that further boosts people's interests in my clients' brand and business.

Inconvénients

The tool can create even more value for the users by strategically combining some instant features to speed up the content creation, like free stock images, links to authority websites related to specific topics and an easy access to key excerpts from the notable personalities like subject experts, entrepreneurs, etc.

Avantages

I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made!

After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.
I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.
I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Inconvénients

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Avantages

1. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available

Inconvénients

1. Still lacks world-class reporting and UI2. Limited API integration options

Avantages

The solution offers online monitoring that includes news, social media, message boards, and forums. There is an added cost to include traditional news sources like TV & Radio, but the extra cost makes the overall package more expensive than other solutions on the market. The setup team was actually good, so the initial experience with the company was positive.

Inconvénients

With exception of message boards and forums, you can reasonably achieve the same results using Google Alerts. For the cost and non-cancellable contract, you can actually fill in the gaps with just a little bit of leg work and some ingenuity. We ended up having to manually monitor review sites (like TripAdvisor), regardless of the promises made by Mention. That was pretty inconvenient. Additionally, we found quite a bit of chatter that wasn't being picked up by Mention. Eventually, we had to ask ourselves what's the point of paying so much money for the service. Mention doesn't break contracts, even if you're paying the premium for quarterly payments - which most ethical companies offer knowing that you may have to make a break. Their handling of that request leaves a lot to be desired.

Avantages

Had used this tool for tracking the social listing of the company's brand name and to get reputation analysis of the brand and track every mention and do the reply accordingly to those mentions.

Inconvénients

It just the tool which allows you to know your mentions but sometimes, it doesn't show much important mentions.

Avantages

You know the mentions for each social network. Separately, determining the quality of each mention, with a scale

Inconvénients

the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great

Avantages

- Goes much beyond Google Alerts and shows better data over time.
- Searches for your mentions on the blogs, social media, Q and A sites, videos sites and literally everywhere.
- You will get instant notification of your mentions. This is really helpful for brand reputation monitoring and link building.

Inconvénients

Can't say much about the negatives. However, they may want to rationalize the pricing a bit. For small startups every cost matter.

Avantages

I've tried many services to monitor our brand mentions and all of them start showing you too many junk and irrelevant matches. In comparison, I've found Mention to be the most precise monitoring tool, which takes info from the quality sources and never skipping the more obscure ones, but only if that's relevant. Also, monitoring Twitter is a nice and useful addition.

Inconvénients

I've been using mention sine it had a free tier and as far as I know, there is none anymore. So, be prepared to shell out, but it's definitely worth it.

Avantages

Ease of use, quick set up and accurate results. In built-sentiment analysis is useful.
It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Inconvénients

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

Avantages

Being a sales person my major part of job includes searching new leads and also also keeping myself updated . Mention help me to keep track of mention of our company also some keywords . Its super easy to use and you can also mark sources as spam .

Inconvénients

cost can be an issue if you want to have many features

Avantages

What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes.

Inconvénients

The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers.

Avantages

I love how Mention scraps the web for mentions, tweets, news, etc. about your company and delivers it daily. I made a lot of personal connections with people who tweeted about us and I would have never known otherwise

Inconvénients

A lot of times there are wrong tweets delivered to my email daily. especially if there's a similarity in names, I'm not sure how it can be fixed though.