En savoir plus sur MasterControl Quality Excellence

MasterControl Quality Excellence (une solution logicielle de QMS [Quality Management System]) est un système de gestion de la qualité intégré qui rend inutile les processus de gestion de la qualité sur papier. Il aide les entreprises spécialisées dans les sciences de la vie à se conformer plus efficacement aux normes de qualité de la FDA et ISO en constante évolution. MasterControl Quality Excellence permet à plus de 1 000 clients dans 30 pays de gérer leurs processus de qualité et de conformité et de commercialiser leurs produits à moindre coût avec efficacité, quelles que soient les réglementations auxquelles ils sont confrontés. MasterControl QMS vous aide également à automatiser l'affectation des tâches, la planification, le suivi, le tracking, la remontée, la révision et l'approbation de tous les processus basés sur des documents. L'application principale de la suite MasterControl intègre tous les processus de qualité, y compris le contrôle des modifications, les plaintes des clients, les CAPA (Corrective And Preventive Action) et les audits. MasterControl propose également une solution de fabrication appelée MasterControl Manufacturing Excellence. Il s'agit d'une suite de solutions validées qui automatise le cycle de production de bout en bout et qui s'intègre parfaitement à d'autres applications d'entreprise, notamment celles de MRP (Material Resource Planning), de MES (Manufacturing Execution System), d'ERP (Enterprise Resource Planning), de MOM (Management, Operations and Maintenance) et de planification de la production.
MasterControl Quality Excellence Logiciel - 1
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Vidéo de MasterControl Quality Excellence
MasterControl Quality Excellence Logiciel - 1 - aperçu
MasterControl Quality Excellence Logiciel - 2 - aperçu
MasterControl Quality Excellence Logiciel - 3 - aperçu
MasterControl Quality Excellence Logiciel - 4 - aperçu
MasterControl Quality Excellence Logiciel - 5 - aperçu

MasterControl Quality Excellence - Prix

MasterControl Quality Excellence n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de MasterControl Quality Excellence est disponible à partir de 25 000,00 $US/année.

À partir de :
25 000,00 $US/année
Version gratuite :
Non
Version d'essai gratuite :
Non

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MasterControl Quality Excellence - Avis

Note globale

4,5
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité
4,1
Support client
4,5

Tous les avis sur MasterControl Quality Excellence

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432 avis
Zahoui
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/02/2023

Mon avis entant qu'utilisateur

Je dirai qu'il faudrait que les concepteurs du logiciel y ajoutent d'autres fonctionnalités en mode essaie qui rendront le logiciel encore plus fluide et plus performant et pertinent que actuellement. Merci!

Avantages

J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci !

Inconvénients

Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci !

Sara
Sara
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 18/10/2023

Connected and Compliant eQMS

I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers.

Avantages

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

Inconvénients

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Kirsten
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 10/01/2025

Great eQMS System

Being a sysadmin, I use the system daily, I love how easy it is to use when we get requested from auditors and clients.

Avantages

I love building workflows, easy document management, and automated training management hubs. It is taking a lot of paper being wasted and having documents easier to find and in one place.

Inconvénients

I would say AQEM needs a tad more work but I absolutely love how easier it will be for electronic forms once they fix some humps.

Alternatives envisagées 

Qualio

Pourquoi choisir MasterControl Quality Excellence 

Needed a better system to restrict more access to end users and have a clearer audit trail. Also less paperwork - locating documents in audits became so much easier.

Pourquoi passer à MasterControl Quality Excellence

Had several meetings with different vendors.
Zack
Zack
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

3,0
Publié le 24/01/2025

Qx - A Usable Event Management Module

We use the module heavily, but will be switching to AQEM once it has all of the features we want and our team is comfortable with the module. Qx is lacking in ease of use, integration, and analytics. AQEM will address all of these things, in time.

Avantages

It gave us a way to escape paper event management forms and Excel spreadsheets.

Inconvénients

It doesn't integrate well with other modules, its cumbersome, its difficult to setup.

Nancy
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

3,0
Publié le 07/01/2025

LIfe Sciences review of Master Control Excellence

My overall experience is that it has a lot of possibility as you learn the ins and outs of the configuration rules. As I get more experience, I get more out of the suite of products. And with more use of the products my job tasks get easier and more organized. My team is reaping the benefit of this experience in that their jobs are streamlining and the workload feels lighter.

Avantages

The documents module is the best piece of the suite. It allows you to create any kind of document needed from your work environment. The workflows are customizable to your type of work. I don't work in a pharmaceutical regulated area but I can create the quality management system that works for me with this product.

Inconvénients

The Jreports portion of this product does not live up to the expectations and performance level of the rest of the suite. The reports are clunky and difficult to create and personalize.

Brandee
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
4

4,0
Publié le 07/01/2025

Overall a good product

I'd describe my overall experience with MasterControl Quality Excellence as good.

Avantages

Document management is simple and effective.

Inconvénients

I don't have many other eQMS to compare to, but I would say that the system is not as intuitive as it maybe could be. We have a lot of users who do find navigation of the system overall to be difficult.

Bill
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 24/01/2025

MasterControl Qx Platform in the life sciences environment

Overall, the experience has been very positive. We've been able to standardize our workflows and eliminate user errors.

Avantages

Preconfigured process forms for CAPA, Nonconformance, OOS, etc., along with the ability to create custom 'eForms' to define specific process needs.

Inconvénients

The lack of dependencies when using eForms. This, however, is now being addressed in MasterControl's new AQEM platform.

Alternatives envisagées 

Veeva QualityOne EQMS

Pourquoi passer à MasterControl Quality Excellence

It met our needs better at the time. Particularly doc control.
Utilisateur vérifié
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 28/01/2025

Great Product for Quality System Management

It is a great product that helps us stay in compliance.

Avantages

It is set up to facilitate the quality process for you. If team members go into the program (or click on a link from their email) and complete the tasks, the system takes care of itself.

Inconvénients

It is built for the most robust quality system. For some industries/customers that may be too much, but they are addressing it now through their new "lite" forms.

Alternatives envisagées 

ETQ Reliance

Pourquoi passer à MasterControl Quality Excellence

It was the best fit for our operation which was primarily for medical device but also apply to food.
Liz
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/01/2025

Life Sciences-Quality Control for EuroPharma Dietary Supplments

It has gone very well. It was a long process with feeling it may not work, but its so easy to you and its not hard to train your end users. It's nice that I still learn small things along the way and can even do more with working with my team to build new ideas. I really like this program and how more efficient my team works with less errors.

Avantages

This program makes document control so much easier for my company. The way you can search and collaborate with people in the company is much easier along with the tracking of all revisions is so helpful.

Inconvénients

That you do have to wait for people sometimes to move a task along depending on how you have it built. I also wish there was a date of when the InfoCard was approved on the main screen instead of having to go into the InfoCard itself or looking at the highest REV of the document.

Bob
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 31/12/2024

Qx is Great for the Life Sciences Industry

Overall my experience has been great! I was handed a system that was in use for 2 years without a sysadmin as well. The software was very intuitive and easy for me to grasp immediately with minimal training.

Avantages

It consolidates all of our companies information into one location and everything is neatly tied together.

Inconvénients

The fact that the use of most symbols can cause unwanted defects.

Utilisateur vérifié
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 15/01/2025

Perfect Product for Life Sciences

Overall the system just works, as long as you do not try to make the system do what it wasn't intended to MC QX just works and does it the way you want it to.

Avantages

MasterControl Keeps rolling out upgrades to the system, making it better every time

Inconvénients

It is an expensive product and can be hard to get management buy in to use.

Katja
  • Secteur d'activité : Nanotechnologie
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4,0
Publié le 15/05/2024

MasterControl electronic Quality Management System

MasterControl has a great amount of functionality to offer already and continues to develop its products, with ambitious and exciting roadmaps.

Avantages

Moving our document change review and deviation processes from paper based into MasterControl has been an absolute game changer - the risk of losing records has reduced dramatically. We now have much greater visibility at which step in a process a document change is and who is involved in deviations.

Inconvénients

Some of the user functionality can be not entirely intuitive, making it slightly more difficult to navigate for users who use the system only occasionally.

Charles
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/02/2024

Excellent Product and Customer service

The customer service and technical service has been excellent!! I've never worked with a friendlier or more helpful partner. The overall experience with MasterControl has been superb!!

Avantages

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

Inconvénients

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Sophie
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

5,0
Publié le 30/04/2024

Using MX Production in a GMP Pharmaceutical Manufacturing setting.

My experience is using MX to create electronic batch manufacturing records (eBMRs) to suit our process prior to manufacturing, throughout manufacture and then reviewing the executed eBMR after use. This has been a hugely positive one and i'm excited to see the further improvements we can make with MX.

Avantages

The system is very easy to access and use. It allows for an easy audit trail of users and during the construction of templates edits can easily be made and approved by several users before release. During manufacture the ability to force steps to be filled in by an operator before moving on is huge. Reviews are so much quicker than before and we have beat many targets due to this.

Inconvénients

In my role there aren't currently any aspects of MX that cause an issue.

Utilisateur vérifié
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
3
Support client
5

4,0
Publié le 15/05/2024

Does what it needs

Avantages

It’s an all-in-one out of the box solution

Inconvénients

It can be inflexible and it’s not the most user friendly

Utilisateur vérifié
  • Secteur d'activité : Recherche
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
1
Support client
4

3,0
Publié le 14/05/2024

Quality excellence review

Avantages

Everything is in one place and is auditable

Inconvénients

It is not easy to train out, nit an easy user interface

Hannah
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
2
Support client
5

3,0
Publié le 15/05/2024

Better than bespoke but not excellent yet

The user interface is not user friendly but the product works as intended

Avantages

It is easier to maintain than a bespoke QMS

Inconvénients

The lack of configurability pre AQEM which we haven’t implemented yet

Andjela
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
5

5,0
Publié le 15/05/2024

Thank you for the review presents

Always a good cooperation with both management and support teams.

Avantages

The fact that it brought standardization of quality processes into a global system used world wide.

Inconvénients

Performance issues whilst mass uploads or mass downloads

Adrienne
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/10/2023

MasterControl is a game changer for us!

Avantages

Intuitive, simple and friendly to use. Handles all of our data that we have and makes it easy to retrieve.

Inconvénients

I do not use it frequently enough so when I do go back and use it I have to re-learn what I need to do. Those issues come more from user than system issues.

Babs
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
5

3,0
Publié le 25/01/2024

MasterControl's Robust InfoCard System Shines, While JReports Falls Short in Managing Large...

Avantages

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Inconvénients

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

Jeremy
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

3,0
Publié le 31/08/2023

MasterControl

Frustrating more than anything, primarily relating the cons listed. I inherited the system in a state that would have worked well on a small scale during initial adoption, but was completely unmanageable at scale. After years of cleanup, it's working better for us, but the system still leaves much to be desired, and after 5+ years of using it 5 days/week, I can tell you not a day has gone by that we don't experience a bug. Fortunately, they're rarely critical. As stated in the cons, it gets a passable performance, though it could be easily improved if they took the time to do so.

Avantages

The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.

Inconvénients

There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly improve user experience, but MasterControl rarely seems to develop enhancements. I've used several versions over the years, and in most cases, the user experience got worse, not better. Providing clearer/more readily accessible documentation, better support and recommendations for admins during initial setup, and making some small quality of life changes would really go a long way. With that said, that software meets all baseline requirements in satisfactory way.

Alexander
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
5

4,0
Publié le 16/05/2024

Be the master in control

Avantages

Its a one stop shop for your quality manangement systems.

Inconvénients

The Qx module does cotain some ridged enhanced forms

Wendy
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 31/08/2023

Total Quality Management with One System

Interconnecting all apsects of quality management in one system, and allowing them to speak to one another. For example, a CAPA raised from an Internal Audit uses two different modules in the system, but the full traceability of the event remains linked.

Avantages

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Inconvénients

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Utilisateur vérifié
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/10/2023

Digitally transformed our quality processes

Avantages

The software is structured to incentive standardization.

Inconvénients

The software is slow sometimes and the GUI can act strangely.

Sarah
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
2

4,0
Publié le 23/01/2024

Quirky, But Gets the Job Done

Overall it's fine. Always room for improvement! But it works.

Avantages

I like how customers are able to configure many things on their own, as opposed to submitting a ticket each time something needs to be configured a different way.

Inconvénients

There are some round-about ways of doing things. Guest user set-up, for example, is not done like regular users. If you go to the list of Guests, there's no "+" to add a new Guest user. Instead, you have to find a collaboration step in your tasks somewhere, then modify step, then click "Add Guest" (which also doesn't make sense because you're not adding them to this step), then fill out the guest user's information to create the Guest's credentials.

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