Hospitable.com

Avantages

Can send to my guests check in instructions in their language, inform them about check out times, ask them questions.

Inconvénients

It's a bit pricey but without it i'd have to spend much more time to communicate with guests

Avantages

Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business!

Inconvénients

Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting.

Alternatives envisagées 

Guesty Lite, Hostfully Property Management Platform et Guesty

Avantages

Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away.

Inconvénients

I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right.

Avantages

Hospitable is easy to use, easy to learn and very user friendly.

Inconvénients

This software has changed how I manage my vacation rentals, I would highly recommend it.

Avantages

I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes.

Inconvénients

The learning curve. You do need to invest some time understanding all the functionalities on the front end.

The price is also a bit high since I only have one property. I think the price keeps many people from using it.

Avantages

The owner access and guest portal which are perfect

Inconvénients

BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue.

Alternatives envisagées 

Uplisting

Pourquoi choisir Hospitable.com 

Hospitable pricing model

Logiciel antérieur 

Guesty Lite

Pourquoi passer à Hospitable.com

Owner portal and guest messaging

Avantages

The automation. I don’t have to lift a finger and my guests receive messages on time.

Inconvénients

The fact that I am unable to edit a domain for direct booking and have to delete altogether.

Avantages

This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great.
The customer support is incredibly helpful and kind.

Inconvénients

Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard.

Avantages

The price of Hospitable is very attractive.

Inconvénients

There’s a bit of a learning curve because there are so many features. Isn’t necessarily a con.

Avantages

calendar and scheduling, easy to read. !

Inconvénients

i don't have any problems with hospitable

Avantages

Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time

Inconvénients

The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore

Alternatives envisagées 

Guesty et Lodgify

Logiciel antérieur 

Guesty

Avantages

When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests.

Hospitable solved all of this and more.

After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team.

Inconvénients

I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly.

Alternatives envisagées 

Hostify et Guesty

Pourquoi passer à Hospitable.com

Some of the other software takes a percentage of your gross revenue and SmartBnB charges an extremely reasonable flat-rate monthly fee. I've actually converted 3 friends from some of the other software out there after showing them Hospitable.

Avantages

It's extremely user friendly and so easy to use but extremely powerful. They have really developed a product that can streamline a ton of the processes in your short term rental business. Other software on the market are over priced and extremely difficult to use.

Inconvénients

Website feature is still in development stages at time of this review. Also, I would like to see more integrations. Lastly, I think the metrics/financial reporting feature can be improved. I would like to be able to see more organized data about the health/growth of my properties so I can send a nice branded report to my property owners.

Alternatives envisagées 

Hostaway, Hostfully Property Management Platform et Lodgify

Pourquoi choisir Hospitable.com 

Other products were super complicated and had horrible customer service.

Logiciel antérieur 

Hostaway

Pourquoi passer à Hospitable.com

The ease of use and intuitive design.

Avantages

*Very friendly and easy to use. Intuitive, simple and clear.
great features:
*scheduled messages before, after and during stay
*automatic revives.
*cleaver coding - identifies the topic of people's questions and replays with a prepared answer.
* Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc.
*You have the option for automatic replay in multiple languages - based on the guests language.
*full control over how much of the software you want involved in your work.
*Very affordable, and definitely worth my money.
*superb customer service.

Inconvénients

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.

Avantages

Der Funktionsumfang dieser Software, die auch ständig weiterentwickelt wird, hat mich überzeugt. Am meisten nutze ich die automatiserten Benachrichtigungen an die Gäste, die keine Wünsche offen lassen. Meine Gäste schreiben mir überschwängliche Bewertungen bei AirBnB, vor allem über meine schnellen Rückmeldungen, die zum großen Teil automatisierte Nachrichten sind.
Sehr positiv ist auch der direkte Draht über eine Chatfunktion zum Support, wo man Tag und Nacht Antworten auf seine Fragen und die notwendige Hilfestellung erhält. Ich habe auch schon mehrere Verbesserungen angeregt, die innerhalb weniger Tage und Wochen umgesetzt wurden und damit allen Nutzern zur Verfügung standen.

Inconvénients

Die Benutzeroberfläche der Software ist selbst nach dem letzten großen Release immer noch wenig ansprechend. Die Menüstruktur und die englischen Menüberschriften sind gewöhnungsbedürftig und nicht intuitiv. Andere Sprachen außer Englisch sind wohl vorgesehen aber m.W. zur Zeit noch nicht erhältlich. Die Kalenderübersicht ist ein langer Balken, der je nach Bildschirmgröße noch nicht einmal einen Monat anzeigt (bei Handys noch viel weniger). Hier muss dringend nachgebessert werden. Dennoch sind das Kleinigkeiten bei einem ansonssten hervorragenden Produkt.

Avantages

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Inconvénients

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Alternatives envisagées 

Guesty

Pourquoi passer à Hospitable.com

Features, price, and customer service.

Avantages

I don't really have any good things to say about Hospitable. It has some benefits like talking to the client and having an almost checklist up for things. Knowledge of address was still hard to find. Codes were as well.

Inconvénients

I think my least favorite part was trying to access and assess their calendar. All you'd see on a mobile phone was one line with a jumbling of bright green trying to show the dates booked.
Once you got the full calendar open, about 10 minutes of fumbling, it was pretty nice but I'd prefer customized options for colours. Pretty basic layout but laggy and buggy each time I use it. I wouldn't waste my time if you have a mobile phone.

Avantages

Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing.

Inconvénients

I would like a few more options and features with the direct booking website.

Avantages

Straight-forward (especially if you're already experienced with other similar products).
It took half hour to have my first property up and running!
Support is good enough (at times it can be better)!

Inconvénients

Lack of booking engine integration,
Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

Avantages

Automated email system
The calendar showing bookings across both AirBnB & HomeAway platforms
Integrated messaging
An indication at the bottom of the window showing likelihood of winning booking

Inconvénients

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Alternatives envisagées 

Guesty Lite

Pourquoi choisir Hospitable.com 

I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more.

Pourquoi passer à Hospitable.com

YourPorter was too slow & clunky iGMS was a combination of features & price

Avantages

We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry.

Inconvénients

This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works!

Avantages

Love the automatic question detection
Flawless guest and staff messaging
Solid pricing/calendar syncing

Inconvénients

When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually

Avantages

We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Inconvénients

Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

Alternatives envisagées 

Guesty Lite, Hostfully Property Management Platform, Guesty et Lodgify

Avantages

It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Inconvénients

Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Alternatives envisagées 

Cloudbeds, Smoobu et Guesty

Pourquoi choisir Hospitable.com 

ImtelliIntelligence in automated messaging.

Logiciel antérieur 

Guesty Lite

Pourquoi passer à Hospitable.com

Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright!

Avantages

I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages.

Inconvénients

The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal.

Alternatives envisagées 

Guesty Lite et Hostfully Property Management Platform

Pourquoi passer à Hospitable.com

It was highly recommended.

Avantages

The price is the best feature about this software. Nothing beats it for the money.

Inconvénients

Not the most user friendly. It can take a while for someone who is not very computer savvy to use it.

Avantages

Beautiful UI with thoughtful design
Good feature mix that add value to a property management business
Automated messaging with a good level of sophistication & ease of use
Airbnb connectivity a plus
Automated reviews for Airbnb are particularly useful

Inconvénients

Predictive messaging is not that practical in real life applications

Avantages

Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!

Inconvénients

Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

Avantages

I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status.

Inconvénients

I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use.

Avantages

I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier.

Inconvénients

It occassionally has a few hiccups working with VRBO.

Alternatives envisagées 

Guesty Lite

Pourquoi choisir Hospitable.com 

More integrations

Pourquoi passer à Hospitable.com

Price and ease of use

Avantages

Everything! It does what it says for a fair price.

Smartbnb saves me hours of works every single week.
In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;)

Inconvénients

It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it.

Alternatives envisagées 

Guesty Lite

Pourquoi passer à Hospitable.com

I tried different options before, but those were not even close to the quality of Smartbnb.

Avantages

You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform.

Inconvénients

Nothing. I'm actually excited to see their new roll outs of new features.

Avantages

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Inconvénients

Task rules - less intuitive to understand how they operate and when you would use them.

Avantages

This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay.

Inconvénients

There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform.

Avantages

I feel the best feature is the housekeeping management system built within the software. very easy to use and simple.

Inconvénients

The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine.

Avantages

Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us.
Automating the email sequence means information is never missed going to the guests.
Using short codes is nice to not have to write blocks of text repeatedly.
Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy

Inconvénients

The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!)

Avantages

Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place.

Inconvénients

You need to spend a tiny bit of time to able to use the software correctly.

Avantages

All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies.

Inconvénients

It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need.

Avantages

A complete feature set is being added to regularly with ongoing investment in improving the product for users

Inconvénients

Calendar view could be more comprehensive

Alternatives envisagées 

eviivo

Pourquoi choisir Hospitable.com 

Cost was the driver, but it became apparent that I wasn't losing as many features as I expected

Avantages

Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.

Inconvénients

There are other apps that provide even more features for less than hospitable with similar qualities.

Avantages

I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all.

Inconvénients

I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.

Avantages

This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

Inconvénients

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company.

Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

Avantages

I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve

Inconvénients

Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing

Avantages

I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests.

Inconvénients

I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts.

Avantages

Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system.
Customizable.

Inconvénients

It doesn't allow you to integrate Booking.com (yet) but they say it's coming.

Alternatives envisagées 

Guesty

Pourquoi choisir Hospitable.com 

Needed one platform that could do more than either of the individual platforms

Pourquoi passer à Hospitable.com

Pricing was much better

Avantages

The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages.
Messages can be set up for different properties.

Inconvénients

It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue.

Avantages

I thought that I could help me and save my time so I could have time to do something else without worrying.

Inconvénients

My least favorite is I don't have a list of all the numbers that I need, the software allowing me to use 10, but I can only use two of them a month. Haha

Avantages

My clients have used the software since listing their unit. I have been added for convenience and it's a great tool.

Inconvénients

I have had no issues so far, using this software on a daily basis.

Avantages

Easy to use, constant innovation and great features

Inconvénients

I would like it to integrate with more sites (like they plan to do with booking.com)

Avantages

very well documented. You can get up and running without calling support.

Inconvénients

It's a bit complicated, but getting AI to communicate with your guests for you is not easy and it's a HUGE benefit. Just don't expect to spend less than a few sessions drafting/testing/drafting/testing