Hospitable.com

Avantages

automatisation des messages. Gain de temps énorme.

Inconvénients

Le logiciel est uniquement disponible en anglais.

Avantages

- $7/listing
- No setup costs
- Enabled automation of 90% of my communications
- I can review communications that are scheduled automatically BEFORE they go out
- They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model )
- They are under priced and over deliver
- They under sell and overdeliver

I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome.

In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted.

- Dirt cheap for what you get
- Perfect communications channel w guests ( I am super picky )
- Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT
- Bad Review strategies and are automated, rational, and effective
- Almost instant, and intelligent customer service
- Killer Documentation that actually trains you and almost never confuses you
- Phenomenal - like off the charts phenomenal customer service tools.

Inconvénients

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Avantages

Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers.

Inconvénients

I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed!

Avantages

Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service

Inconvénients

I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here?

Avantages

Ease of use, functionality, ease of setup

Inconvénients

Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it!

Alternatives envisagées 

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Avantages

Hospitable has been critical in managing my calendar with multiple booking sites. The auto responses after bookings and inquiries saves so much time. I have created templates to send check-in instructions for each unit and Communication with the client is on auto pilot.

Inconvénients

I don’t have much bad to say about Hospitable. It has done everything I’ve needed.

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Avantages

They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid!

Inconvénients

Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service.

Avantages

Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed .

Inconvénients

It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place .

Avantages

The ease of having everything I need all in one central location.

Inconvénients

Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed.

Avantages

Clear calendar layout and prices are updated in different platforms at the same time.

Inconvénients

When PriceLab is connected, price cannot be set on Hospitable as it will be overriden by the price from PriceLab.

Avantages

Guest communication features. User friendly.

Inconvénients

This one is tougher…the app kicks me out every so often and I have to resign in which can be annoying but so far that’s the only con I have.

Avantages

I LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier!

Inconvénients

Not sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner!

Avantages

The high personalization possibilities, the pricelabs integration

Inconvénients

Nothing to say here, i really like the program

Alternatives envisagées 

Pourquoi passer à Hospitable.com

Avantages

The automated messaging is a game changer. I have noticed we have gotten more bookings since starting with smartbnb. I don't know if it is the heartbeats feature or that our response time is improving, but we notice a difference. I love the automated reviews. The coolest part is the bad review feature. I love being able to toggle that on and know with confidence that it is going to leave the review at the last moment. I used to do this on my own and try to time it, so this just makes all the sense in the world. I also LOVE that the billing is only done on the properties that were messaged during that billing cycle. We Airbnb our house that we live in from time to time when we go on vacation. I was a little bummed to be paying monthly for messaging service when we may only Airbnb it 3 times a year. But Smartbnb doesn't charge us unless they send a message! So cool!

Inconvénients

I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again. I would have like to have just stayed on the old platform until the new one was fully ready to roll out.

Avantages

Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it.

Inconvénients

It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging.

Alternatives envisagées 

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Avantages

I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week!

Inconvénients

The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program.

Avantages

I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing.

Inconvénients

It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail.

Avantages

I love the multi-channel messaging and the ability to take great control over scheduled messages.

Inconvénients

Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc.

Avantages

It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy.

Inconvénients

I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated).

Avantages

I like that fact that all my listings with all platforms are in one place. I love the app.

Inconvénients

Sharing my calendar with the cleaning crew is not working.

Avantages

Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special.

Inconvénients

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions.

Avantages

We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart."

Inconvénients

We feel it's great as is! Keep doing what you are doing!

Avantages

It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used.

Inconvénients

It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's.

Avantages

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Inconvénients

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Avantages

Copes with all messaging. They have pretty well thought of everything and new features continually being added

Inconvénients

Takes a short time to set up, but well worth the initial effort