Hostfully Property Management Platform

Avantages

Love the one place to rule them all approach. The ability to create all our FRB Rentals
listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented.

Inconvénients

At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it.

Alternatives envisagées 

Pourquoi passer à Hostfully Property Management Platform

Avantages

Channel management and communications integration across all channels.

Inconvénients

Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away!

Alternatives envisagées 

Pourquoi passer à Hostfully Property Management Platform

Avantages

It has so many integrations and they continue to add more and more.

Inconvénients

The set up, but that is going to be difficult on any platform.

Alternatives envisagées 

Pourquoi passer à Hostfully Property Management Platform

Avantages

It is very easy to navigate, i used the website and you know exactly where to go

Inconvénients

honestly, there was not that much to dislike, i really had a positive experience

Avantages

Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile.

Inconvénients

It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems.

Avantages

I liked that you help me to onboard and team is very friendly

Inconvénients

App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call [sensitive content hidden] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change

Avantages

Hostfully takes a lot of work and worry out of managing our listings and guest experience.

Inconvénients

The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit.

Avantages

The calendar view is great but definitely can still improve. When we compare it to other PMS systems. Functions like split bookings will be useful

Inconvénients

Channel Manager and Hostfully sometimes didn't sync which led to overbookings. When this occurs a tedious manual search is then required to fix the issue.

Avantages

I found the customer service delivery experience to be very unique, professional and very efficient.

Inconvénients

The fact that due to time/location differences its not over the phone.

Alternatives envisagées 

Pourquoi choisir Hostfully Property Management Platform 

Pourquoi passer à Hostfully Property Management Platform

Avantages

It is much easier to run from a mobile device than the previous

Inconvénients

Creating the templates and triggers. Also navigating the integration

Avantages

It helps us manage our listings on multiple platforms in one software.

Inconvénients

Slowness response of the site when eve you change pages.

Avantages

Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.

Inconvénients

Haven"t had a bad experience as of yet however would like to see better pricing for combining services

Avantages

It is very easy and simple to use, not overall complicated. It has been the bes

Inconvénients

The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well

Avantages

It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service

Inconvénients

Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture

Avantages

I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that.

Inconvénients

The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond.

Alternatives envisagées 

Avantages

I like the calendar view the most out of all

Inconvénients

The non ability to run a report for email addresses from the pre arrival form and messaging is a bit complicated

Avantages

Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more.

Inconvénients

There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information.

Avantages

It cover all of the necessary features that you need to manage properties

Inconvénients

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

Alternatives envisagées 

Pourquoi choisir Hostfully Property Management Platform 

Logiciel antérieur 

Pourquoi passer à Hostfully Property Management Platform

Avantages

Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate.

Inconvénients

The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services

Avantages

I like that it has most of the features we need to manage our short term rentals.

Inconvénients

None of the features work. We have multiple ongoing bug reports with customer service being worked on at any one time. Dealing with customer support to try and get these daily issues is a part time job. The point of software like Hostfully is to automate a lot of your tasks to free up time for growing your business but that hasn't happened.

Avantages

Relatively intuitive integration of multiple listing platforms

Inconvénients

It can be complex and seems to run into periodic issues when other integrated platforms make changes.

Avantages

Amount of Integrations and Level of Customer Support

Inconvénients

Time/Difficulty In Setting Up Owner Reports

Avantages

Once set up properly, platform works pretty well with occasional hiccups.

Inconvénients

Very cumbersome set up and customer support is not good.

Avantages

Every time is some great improvement and the hostfully team is always helping with anything we report. For us as users and even for our clients is great and easy.

Inconvénients

I know that is something they are still working on but the connectivity with VRBO is not that easy and as property management having the control of all in one place is our priority. Trust this will be done any time soon. At this moment is not 100% fully connected yet.

Avantages

Ease of use once the systems are set up.

Inconvénients

A bit difficult to set up templates and triggers. Would also like them to have SMS and APP