Rezdy

Avantages

Connect with the main extranet channel for reservation manager

Inconvénients

When we want to close availibility very difficult to do and take long time

Avantages

Easy to understand. Customers can book online with ease 24 hours a day. Lots of options for payment gateways.

Inconvénients

I didn't really find any problems. Only change I would like is to not take payment details for the waitlist option.

Avantages

I love adding new products and being able to post them to my webpage live.

Inconvénients

That it doesn't integrate with Airbnb.

Avantages

Rezdy has been a great addition to this company website. It has been very dynamic and pretty simple to use and create.

Inconvénients

Over the past 2 years of use, there really isn't much negative I could really share as it is doing exactly what I was hoping it would do.

Avantages

Easy to use and professional response to queries

Inconvénients

App version could show more than one week’s events

Avantages

The online booking function and the link to our web site. We can also share our products to other companies with a link. This means we can easily increase sales channels.

Inconvénients

It is all ok. We are very happy with Rezdy

Avantages

I like that my customers could book from me without an email or phone call. Lots of people prefer to book that way, and I'm sure it has increased my sales. Save me time too. Easily integrates with other platforms.

Inconvénients

I think the user interface is kind of old-fashioned and ugly to be honest.

Avantages

It does everything automatically! Great support services and business building tools! Love the SMS notifications and reminders for our guests!

Inconvénients

Long set up but it's worth it! Training our staff is a challenge but again, once they're in the know, it's an amazing tool.

Avantages

The product is quick and easy to put in bookings

Inconvénients

Does not hold some details for repeat bookings

Avantages

Rezdy is awesome for managing prepayments and for the management of larger groups and multiple events.

Inconvénients

It’s difficult to learn all it’s features and benefits so you need to spend the time learning and testing and asking about it (but worth it)

Avantages

It works, it's functional and its reliable.

Inconvénients

Other competitors are aggressively pursuing Rezdy's customers. Rezdy is putting prices up... Not a smart response.

Avantages

Its has lots of tours and options available and its easy you can give the link to the customer from the activity.

Inconvénients

Rates are not automatically available, sometimes it takes forever suppliers come back to you and then you don’t need it anymore. So the set up is not ideal.

Avantages

It looks good and it works 100% reliably. Aside from that it has a really nice API which is well documented and even supports web hooks, loads of payment gateways etc.

Inconvénients

They are a slow to push out small quality of life improvements (like different surcharge rates for different credit cards being suggested in 2012 and still getting upvoted but not done) and I wish they would go a bit further than tours and look at stuff like accommodation or general charter work. But all in all still very happy.

Avantages

Easy to use and works well. I can add and update any time i like

Inconvénients

Dont like the booking fee added on to the price. customers always question it

Avantages

We found Rezdy for its scheduling capabilities of specific products we needed to manage online. This automated a lot of our processes that were done in-house using spreadsheets, Shopify, etc. On

Inconvénients

Set up was a bit difficult without a lot of reaching out to the development team and customer service. Because it is a pop-up, it is difficult to track conversions for PPC.

Avantages

Now I am use to it makes my business day a lot eaiser

Inconvénients

Having not used any programs before it took a while to understand it

Avantages

Rezdy's channel manager provided a simple solution to connecting some of our largest OTA partners with real-time bookings and availability.

Inconvénients

There are limitations when handling discounts, and multi-day tours.

Avantages

Makes managing our bookings easier & has helped us to utilise markets that we have never used before. Also the constant upgrades & improvements help to keep up with the changing marketing requirements.

Inconvénients

The model doesn't quite suit our setup however the support staff were able to help us with a workaround

Avantages

Ability to share the one resource over multiple tours and it is easy to change the details and have the changes take effect instantly

Inconvénients

Until I got the hand of using it things seemed a little complex at first (eg. remembering that when I create a product I also have to create a session or sometimes I forget and create an order but then remember I haven't created a session in the calendar first and I have to scrap the new order and go create a session and then do the order all over again).

Avantages

Logical and easy to use with a neat interface on website

Inconvénients

really dissappointed that Rezdy havent managed to find a solution to the serious flaw. The Tour date should be the tax income date with the Xero intergration. Appalled at how poorly rezdy is dealing with this issue

Avantages

Users provides Rezdy with the insights to make the platform better.

Inconvénients

I have not found out yet.

Avantages

Live online availability & easy access via mobile app

Inconvénients

Doesn't have ability to automatically update minimum notice period once minimum passengers have booked.

Avantages

It is easy to use and understand and I like the fact that you can contact the service team and they will walk you through the steps you need.

Inconvénients

I don't like that emails to hotmail wont go through and nothing I do changes it....I also would like to be able to select specific dates when I am editing times for sessions.

Avantages

Its a pretty easy system to use. The system works well and clients have commented on how easy it is to make a reservation.

Inconvénients

Really wish you could figure out the issue with Safari browser, having issues with the reservation system not working properly when embedded onto the website. Would really be nice to have it installed in the website and not have to leave the site.

Inconvénients

cost and lack of interaction between your agents and suppliers

Avantages

User friendly, fully customisable and flexible. I love how it can adapt to anything i throw at it.

Inconvénients

Support can take a little while to be back to us.

Avantages

Easy to use, very little admin. The team at Rezdy actively make contact to help you make the most out of their software

Avantages

It is very easy to search for tours and the best thing is we can share the products/tours to our clients and they can book straight from the link

Inconvénients

There are just not enough torus. So options are limited. Commission is also very low.

Avantages

It's used by most major players in the travel industry and we wouldn't be able to sell our products without it. It's powerful software that we are not completely utilising and look forward to using more features.

Inconvénients

It's price is beyond the means of a new business. I know it will be worth the ROI in the future, but I'm frustrated by the lack of options for new businesses.

I also find the paywalling of essential features frustrating. I want price to be assessed by daily users or order value, not based off core features any travel business is reliant on (such as the ability to sync with Trip Advisor or offer discount codes).

Avantages

Easy to use, great support . We find this easy to teach staff how to use

Inconvénients

Na. No problems to report. Happy with the product

Avantages

The easy booking process is amazing, getting money from the system is great, and being able to change and edit things within the system are a breeze.

Avantages

market place
iwidget

Inconvénients

unable to customize more

Avantages

- Easy to use, allows our connectivity with most of our agents through API;
- Great looking easy to configure website booking system;

Inconvénients

- No "Stop Sales" button for a specific product and/or day. Only the "block all day" function, which is not enough.

Avantages

Market place and iwidget

Inconvénients

cant customize much

Avantages

It’s an app, …………………………………………………………………….

Inconvénients

It’s clunky and slow with terrible usability.

Avantages

Ease of use
Direct connections to Agents
Good accounting system

Inconvénients

Service is excellent when its available. So inconsistent. Sometimes takes 30 minutes, sometimes 2 weeks!

Avantages

Having Rezdy has enable me to streamline my operations and automate, what was a very time consuming element of my business. Automatic bookings means our guests receive all the information they need, and we're free to work on creating our multi-award winning experiences rather than tedious administration.

Inconvénients

Trying to navigate the Marketplace and generate sales through that avenue still remains confusing and under utilised.

Avantages

Ease of use

Inconvénients

Not much

Avantages

The customer service
All clear when we need informations
Easy website
Very few bugs

Inconvénients

We cant change the money device for an other, one thing we would like is change USD for Chilean Peso.

Avantages

I have used a full service booking platform before Rezdy, but you pay the price for the extra service. With Rezdy, they want you to know how to implement and run the software. It may take more time to learn, but it will save you money. That's why we are in business right? To make money. Their sales and support team has made the transition very easy for us. Already have made contact and teamed up with another operator that Rezdy introduced me to.

Inconvénients

It's more work to do. The tradeoff is that you will have to do more work, but it's better to learn about the software than to rely on constant help. This forces you to learn and in a matter of time, you will be glad that you chose Rezdy.

Avantages

Ease of use and simplicity. It provides extensive opportunities for a small tour business like ours to compete in a global marketplace.

Avantages

the ease of use and ability to add and subtract trips whenever i want, whether it be on mobile or desktop. it's easy, simple, and if you have questions calling is easy!

Inconvénients

the calendar function on mobile would be one of the only things that i would recommend changing. not the easiest way to view, i'm sure there is a better way.

Avantages

VERY cost effective and simply to use.

Inconvénients

I don't have any cons...it does more than I ever thought I could do.

Avantages

- Rezdy proposing new features regularly.
- A lot of options available.
- If open, support team is reactive .

Inconvénients

- No support open for European or GMT Time. Support is quick and concerned, but we always have to wait the day afterto get a reply to our questions.
- Not possible to customize all pages.

Avantages

Its easy to use once set up

Inconvénients

Could be more flexible in certain areas

Avantages

Easy to program and use, good layout great support.

Inconvénients

nothing everything is fine and are up to my expectations.

Avantages

It’s easy, requires very few configuration. Ready to use!

Inconvénients

I would like to be to integrate to Brazilian payment solutions.

Avantages

This has helped our tourism portion of the business having a location on the river. People can easily come & go.

Inconvénients

it was confusing at first to learn the ins and outs