Rezdy

Avantages

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly).
Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Avantages

Once you get used to it, it's very functional

Inconvénients

There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function

Alternatives envisagées 

Pourquoi passer à Rezdy

Avantages

Initially, the platform worked and met the needs that most other software could not. Now, the platform doesn't work and does nothing near what other platforms will do.

Inconvénients

The steady decline since signing up. No upgrades, no communication, a promised new platform that never comes. A merger that was a mess. Problems and glitches everywhere that don't get solved. The program now costs you thousands in lost bookings, and nobody cares. Only chat is available, the agents act as a wall to management who are probably hiding under their desks. It was a good program that has turned absolutely awful and I would not recommend to my worst enemy or competitor. Stay clear.

Avantages

The booking platform has some strengths and good functionality for the business and client. That’s about it

Inconvénients

Horrible customer service. Contacted twice over the course of 2 weeks for assistance and got zero reply. We have one active company using Rezdy and one that is no longer active. My request for support was regarding the inactive account

Alternatives envisagées 

Pourquoi choisir Rezdy 

Logiciel antérieur 

Pourquoi passer à Rezdy

Avantages

Payments
Reminders
Online booking
Reports

Inconvénients

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Alternatives envisagées 

Pourquoi choisir Rezdy 

Pourquoi passer à Rezdy

Avantages

API connection to many OTAs, many possibilities in terms of connection with different products and services

Inconvénients

Abusively expensive. No intuitive interface, mediocre customer service.

Alternatives envisagées 

Pourquoi choisir Rezdy 

Pourquoi passer à Rezdy

Avantages

I believe it may have been great in the day, but sadly with all the advances in technology I can honestly say, not much.

Inconvénients

With their merger they have failed tour operators that have been with them for years (we have been with them 7 years) they don't care if their "glitches" are causing a huge breakdown in the system where our third party booking systems, our affiliated travel agents, and people trying to book on our website ( which we have invested thousands of dollars and time) says no availability!!!

Avantages

Booking calender flexible for various tours with one resource. Prevents doubling up Brookings on one resource.

Inconvénients

No human contact to help with issues. I don’t like using Chat robots

Avantages

You can share resources, so can limit the ability of customers to buy rides that share equipment

Inconvénients

Google GA4 analytics cannot track convertions originating from the Rezdy iFrame calendar, which frankly is hugely bad news. This means a few things:

1. Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly
2. You cannot effectively run conversion campaigns on AdWords
3. You cannot check the alleged sales made by other advertising platforms like Facebook
4. You cannot attribute revenue to the initial source. i.e you can't determine if people first found you through advertising, organic search, social, etc

This really is extremely bad news for rezdy users. As of the 18th January 2024, I am informed by Rezdy support, they are unable to fix the issue. This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame.

Avantages

ease of functionality from both a guest and staff point of view. Reporting is excellent, let’s be honest everyone loves a good chart especially when growth is shown YOY

Inconvénients

That it doesn’t sync with our POS system Commerce 7 and we have to manually enter customer details in when we have their information on file (in Rezdy)

Avantages

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy.

Inconvénients

The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar.

Avantages

The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy!

Inconvénients

Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions.

Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off!

Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy!

Avantages

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

Inconvénients

There are many cons:
- no native multi-language support (e.g. emails can't be configured for different languages)
- rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy
- email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this
- handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

Avantages

The booking system is almost faultless and stats are great

Inconvénients

I need to be able to split a booking and move some participants to "pending" in the case of illness. This is not available at the moment

Avantages

Simple integration with my website. Easy to use for both guest and myself. Was able to get my head around the platform easily.

Inconvénients

Not having an app that is just as easy to use as the program.

Avantages

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

Inconvénients

There could be some improvements in reports and analytics.

Avantages

Flexibility when building schedules and calendars

Inconvénients

Taxes and fees for payment integration could be better

Avantages

Integrates white many of our largest customers, making our lives easier when managing bookings.
Allows us to use it on the run via our phones.
Customer support is outstanding.
Payment integration is great.
Outstanding understanding of customer situation during COVID19.

Inconvénients

Location of features can be non-intuitive (however customer support is excellent).

Avantages

Integrates well with other software my business uses. Is easy to use. Reporting is made easy.

Inconvénients

Reporting custom data is not easy - ie how many participants and what were ages groups

Avantages

Proper working inventory controls (you can set the amount of tour guides available, or items available, and it obeys your group booking policies to avoid double-booking)

Simple, clean, bug-less checkout process.

Many 3rd party integration apps

Inconvénients

Multi-page checkout process (instead of clean single page)

Setting up discount vouchers and figuring out which discount method for the task or offer at hand can be a little confusion at first

It might take a little while to get the hang of how best to manage inventory and set up scheduled event slots, but once you understand, it's VERY easy and quick to do so.

Avantages

Easy for customer and operarional team to use the software

Inconvénients

Wish to highlighted bookingsby different colours

Avantages

Possibility to connect directly using Api integrated with most major OTAs.

Inconvénients

Some features can take long time to change or come to live.

Avantages

I use Rezdy as my booking platform through my website to promote tour details and allow easy and hassle-free booking by any guests wishing to book a tour.
I have found the level of training at start-up and subsequent support to be amazing, with quick, helpful and detailed responses when initiating a query. This is backed up by a slew of videos and training sessions online that are easily found with a Google search.

Inconvénients

I am yet to find anything that I dislike about Rezdy

Avantages

We love the streamlined workflow which has dramatically simplified our administration for booking students as well as managing class numbers on the fly. Easily accessible interface from anywhere in the world allows us to manage our business remotely with little fuss.

Inconvénients

Marketplace, although a great concept it needs to be regulated a little bit better. Difficult to separate the genuine resellers from time wasters.
We would love a little more customisation with sales of gift cards and ability to manifest events which run over a number of weeks such as an 8 week course on a set night once a week.