Rezdy

Avantages

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly).
Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Avantages

Once you get used to it, it's very functional

Inconvénients

There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function

Alternatives envisagées 

Pourquoi passer à Rezdy

Avantages

The booking platform has some strengths and good functionality for the business and client. That’s about it

Inconvénients

Horrible customer service. Contacted twice over the course of 2 weeks for assistance and got zero reply. We have one active company using Rezdy and one that is no longer active. My request for support was regarding the inactive account

Alternatives envisagées 

Pourquoi choisir Rezdy 

Logiciel antérieur 

Pourquoi passer à Rezdy

Avantages

API connection to many OTAs, many possibilities in terms of connection with different products and services

Inconvénients

Abusively expensive. No intuitive interface, mediocre customer service.

Alternatives envisagées 

Pourquoi choisir Rezdy 

Pourquoi passer à Rezdy

Avantages

Payments
Reminders
Online booking
Reports

Inconvénients

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Alternatives envisagées 

Pourquoi choisir Rezdy 

Pourquoi passer à Rezdy

Avantages

This is a great product we have used for years and has most of the tour booking features you need, but we will be shifting to Checkfront after the 2023 season. We highly recommend using Checkfront instead of Rezdy because Checkfront doesnt skim $$ from your sales like Rezdy ( even after you paid your monthly subscription).

Inconvénients

Rezdy charges a monthly fee AND takes a % of your sales, so making money off your sales, which we believe is unreasonable. Sure, you can pass on the many additional fees Rezdy has (on top of their standard monthly subscription fee) to the customer but it can add to a lot of money you are taxing the customer. We highly recommend using Checkfront - it is an excellent alternative but they wont tax your sales and make money off your back like Rezdy does.

Alternatives envisagées 

Pourquoi choisir Rezdy 

Logiciel antérieur 

Pourquoi passer à Rezdy

Avantages

It is a very complete system that covers all the possibilities of reservation and integrations... although with unacceptable errors for its price. It has a good dashboard for managing your company. Also highlight the integration with Zapier.

Inconvénients

You can ask for that price and it would be paid with pleasure if everything worked perfectly... but it's not the case... I'm going to name the main mistakes what i found in my case:
1.- Rezdy has problems integrating payments on website through the API with Stripe since Rezdy was not compatible with the European SCA regulations.
2.- The opening and closing of product availability is much easier to manage in other reservation systems.
3.- The creation of sessions (availability) for your products is disastrous... Long waits to load new sessions.... if you have products that are reserved in slots of 1h or 2h it can take more than 15 minutes to load 4 months of availability for each product... it is unfeasible to manage if you have many products...
4.- Some interactions with OTRAs have given problems at times.
5.- It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have... we have been dragging the errors mentioned since we started with Rezdy more than 4 years ago.

Alternatives envisagées 

Pourquoi passer à Rezdy

Avantages

Booking calender flexible for various tours with one resource. Prevents doubling up Brookings on one resource.

Inconvénients

No human contact to help with issues. I don’t like using Chat robots

Avantages

You can share resources, so can limit the ability of customers to buy rides that share equipment

Inconvénients

Google GA4 analytics cannot track convertions originating from the Rezdy iFrame calendar, which frankly is hugely bad news. This means a few things:

1. Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly
2. You cannot effectively run conversion campaigns on AdWords
3. You cannot check the alleged sales made by other advertising platforms like Facebook
4. You cannot attribute revenue to the initial source. i.e you can't determine if people first found you through advertising, organic search, social, etc

This really is extremely bad news for rezdy users. As of the 18th January 2024, I am informed by Rezdy support, they are unable to fix the issue. This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame.

Avantages

ease of functionality from both a guest and staff point of view. Reporting is excellent, let’s be honest everyone loves a good chart especially when growth is shown YOY

Inconvénients

That it doesn’t sync with our POS system Commerce 7 and we have to manually enter customer details in when we have their information on file (in Rezdy)

Avantages

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy.

Inconvénients

The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar.

Avantages

The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy!

Inconvénients

Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions.

Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off!

Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy!

Avantages

Rezdy has most of the functionality we need and use. It's the third type of booking software we have been using because the previous two we soon found out did just not have the flexibility we needed.

Inconvénients

That every change needs to be saved separately, and is not saved automatically like other cloud based software can be an issue.
We do make suggestions of functionality improvements to make the product work better for us and presumably others, and it would be nice to receive updates on this. It's not obvious that anything is done with our suggestions/feedback. Perhaps there could be a page with issues that are being actioned. Having an immediate feedback mechanism would make for better customer service/relations. Our tours are weather dependent, and as such, we do get our clients to give us alternative dates. It's not possible to easily display this info in Rezdy, yet, so that we also have to use an Excel sheet, to keep the overview.

Avantages

The staff is nice. I don't really have anything else positive to say.

Inconvénients

I'm not trying to be bad here - I just want to make sure that no one else expects Rezdy to be easy for their rental business. My biggest complaint is that it is very easy to NOT TAKE PAYMENT when making an internal order. They have a payment type called "credit card" that lets you type in a credit card number and then literally does nothing, but it'll be marked as paid. Rezdy does integrate with Stripe, and you can pay via credit card (which didn't take Discover until today, but that wasn't mentioned to me during the sales pitch) but it's easy to miss so make sure everyone's aware of that. You pay the set up fee, but you have to manually enter everything yourself. (This is the 3rd system I've used - both others would load everything on the back end for you, including reservations that had already been made). Because the system is not designed to take reservations for items that have different sizes, this took hours for me to do. Every bike size had to be entered individually, with its own rules for how much it costs per hour. If I want to make a small edit, I have to edit each individual bike size. You can block out entire days, but not a specific product. It's also very easy to overbook a product. There is no error message saying "hey, this product is fully booked for that day, are you sure you want to make this reservation?" Overall super disappointed and looking forward to switching.

Avantages

i am an accountant this platform help me alot to generate report with in no time its so accurate and flexible.

Inconvénients

cant identifies anything like this its optimal now

Avantages

I really appreciate the support staff at Rezdy! Anytime I have a question or just have forgotten how to work a certain aspect of this software they are almost always available to guide me through the problem. My customers very rarely have difficulty booking!

Inconvénients

The connection to stripe was very challenging during the quarantine and shut down of tourism. Rezdy has recently made some changes to their platform that hopefully will help us through those issues. I look forward to switching to this new service.

Avantages

So easy to navigate , and manage all of my users. And also able to add all managers

Inconvénients

Sometimes hard to block certain dates and times

Avantages

The check in/payment process makes our reservations the easiest

Inconvénients

Every time we click something it opens a new tab instead of just staying on the same tab

Avantages

The software is user-friendly and allows us to monitor / change orders with great ease.

Inconvénients

Some of the legacy reports are still better for us. It's the ability to sort Orders by Product Date vs Order Date

Avantages

The professional front end, customers get an interface that looks so professional

Inconvénients

Complicated, BUT there is still items in the software I have not yet used or figured out how to use.

Avantages

Really help to keep reservation updated, the calendar on my webpage is fantastic

Inconvénients

The basic do not allow to arrange pick ups and I think that for small companies is too expensive the next level

Alternatives envisagées 

Pourquoi passer à Rezdy

Avantages

There widgets and html integrated seamlessly with my Godaddy website templates

Inconvénients

I would prefer more look customizations for widgets

Avantages

I will be fair and say that the product is ok it does as it should for tour opperators.

Inconvénients

My main conflict with this company is the fact that after 8 years of being a loyal customer, they changed their payment plan such that our costs increased by over 150 - 200%. [Sensitive content ] the customer rep was really dismissive to our concerns as well.

Avantages

Rezdy is very easy to use and makes connecting to Tour Operators seamless. Our sales have increased significantly since we began working with Rezdy.

Inconvénients

There has only been one downside to working with Rezdy and it is the lack of providing back up for our monthly invoices. The team at Rezdy is working on this issue so hopefully this will be remedied soon.