Rezdy

Avantages

ease of scheduling sessions, communicating with clients and online booking.

Inconvénients

Email settings can be a bit limited and inflexible.

Avantages

It was easy to understand and set up. It works great for us and forces parameters that we want in set bookings. Plenty of product options.

Inconvénients

There is no archive feature, so if an employee leaves or you no longer have a resource, you are stuck with a long line of items you no longer need. If you delete it, it deletes the history. Also some things like taxes are all or nothing on a products which can mean making a huge number of products to accommodate difficult taxing systems (we have some things taxed and some not that would go on the same session)

Avantages

What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product!

Inconvénients

I wish there was a little more helpful information given when setting up new products.

Avantages

This is a very flexible platform to be used not only for booking tours but for managing events and even an online store for gifts. The integration widget/your website allow you going beyond.

Inconvénients

It's has to be creative to use the potencial of the tools. Not all are easy to customize and you need to spend a time to find the best solution that could work for you. But the not good part is the lack of payment integration with the Brazilian market.

Avantages

Online booking facilities and ease of use if where Rezdy excels. Easy to block out products and send confirmation emails

Inconvénients

Lack of asset allocation ability for bike and ski rental etc (2nd level of sizing e.g Small, Med, Large)

Avantages

Software is easy to use once you have received the training.
Follow up support is excellent

Inconvénients

Marketplace is hard to grasp and training is definitely required.

Avantages

The conectivity and the resources manegement tool

Inconvénients

Expensive, very High cost per booking when the activity we sale has a low cost

Avantages

As per above.

Inconvénients

As our events are quite specific and unique, it would be great to have a more customised template builder available to us. Integration into our website would be ideal - - however this is probably something I will investigage further and see what happens. Would be good to do this without an iframe however.

Avantages

The flexibility to customize each product and constant updates that improve the platform software.

Inconvénients

The lack of software integrations, like quickbooks

Avantages

Ease of use. So easy to keep on top of the services I have to offer and my customers

Inconvénients

Learning new additional services available

Alternatives envisagées 

Bókun

Pourquoi passer à Rezdy

Ease of use and customer service. The Rezdy team is fantastic to call and help to sort my issues out whether they've been big or small. The Rezdy team is what encourages me to stay with Rezdy and not switch over to one of the other platform services .

Avantages

- Quick and easy to set-up, test, correct and roll out, very user friendly
- Integration with the website went smoothly and it is a big plus that you hold our hand all the way and the support provided to us was amazing! It means a lot for small not-for-profit organisation like us.
- Excited about future possibilities and growth with new features and/or regular improvements to the platform (along with the community/knowledge based forum made available to everyone).
- Super user intuitive and if there are a few fields that may not be easy to grasp at first, the support and customer success team is happy to help out and quick to address any questions.

Inconvénients

- Our previous software (although not customised for tours and activity bookings) allowed us to have in-depth reporting. We would love to see more options ie. create and save reports as bookmarks straight in our accounts.

Avantages

A very comprehensive, easy to use software which makes managing booking and communicating with guests as seamless as it can be.

Inconvénients

I have to log in every day.
There are some additional "nice to have" features which I would like developed - e.g. improve gift cards and more, which would make me even happier.

Avantages

I like using Rezdy because there are so many different ways you can use it to book activity reservations quickly and easily. The calendars are very easy to read and using the filters has made it so much easier to find the specific time slots that are available.

Inconvénients

The only thing I've come across with using Rezdy is that when more than one user is booking on it, unless you manly refresh the program, it won't show you the changes that were made automatically. This may just be how computer programs are but I just worry some times that it may show something as available when it really isn't.

Avantages

The user interface, on desktop.
The ease to share on websites.

Inconvénients

The booking fees. The mobile site and app.

Alternatives envisagées 

Bókun

Pourquoi passer à Rezdy

Their professionalism

Avantages

As someone knows little about how a website works, I have found Rezdy easy to use and when I haven't been able to work it out the tech staff are very helpful

Inconvénients

I don't like the 'book now' button going to one product only

Avantages

Support team
The fact that i can manage the amount of bookings per day etc

Inconvénients

Pricing... i am new in the market.. and monthly it is alot.. for someone that only got 2 online bookings in the past 3 years.... bit i love how it intergrates witn alot of other companies

Avantages

It is fairly simple to use. It integrates booking software and payment products with my website. It certainly saves time and I can modify to my business.

Inconvénients

It's simple to use but a bit awkward at times. Maybe I'm a bit thrifty but I do find it's a bit expensive to use. I do wish it was more user friendly and easier to modify. I DO NOT like that I have to save modifications I've made to a booking before I send an email (i.e. I'll add/remove products and send a confirmation email but I send the unmodified booking).

The rezdy app is terrible. It only has the current week that you can look at and trying to navigate/modify bookings with the app is either very difficult or I can't do what I want to do. I just use a browser on my phone.

Avantages

I love the way I canenter all my products on their system then create webpages on my own site by simply copying html from rezdy. Once I get busier and have a third party build my next website, it looks like it will be very flexible in creating what i need.

Inconvénients

I was very excited about the integration between Rezdy and my accounting software, Xero. In practice, I didn't like the integration as I couldn't simply combine multiple bookings onto a single invoice.

Avantages

have got all functions we need and users friendly system
any changes made via the system would link up to our website
store all customers information promptly and when enter a similar name of one customers all others will pop up to choose from

Inconvénients

don't know if there is a user manual we didn't have one when we first started to use
have to internally write one for other staff to use, and repeated to tell them there are so many extra useful functions they can use compared to the previous booking system we have had

Avantages

Ease of use
Inventory management
Quick support response times

Inconvénients

3rd party integrations don’t work and whilst extra is charged support is minimal.

Alternatives envisagées 

FareHarbor et TrekkSoft

Pourquoi passer à Rezdy

Price. Locally based at the time. Features and ease of use.

Avantages

It is easy and simple to use. Can edit products without hassle and waiting for someone to check it

Inconvénients

I wish we could organize the manifest to how we like it displayed. We have certain pick up times and it would be nice to have them in our order for the drivers

Inconvénients

Need to add ability to hide prices in catalog list view. This way you can track the customers interest without the outside influence of price.

Avantages

Easy to implement and easy to use. Very stable and reliable.

Inconvénients

A few things that are not editable on the automatic email that goes to the customer. Nothing too serious.

Alternatives envisagées 

Regiondo, TrekkSoft et Bókun

Pourquoi passer à Rezdy

Easy and faster to implement. Better price cost benefit for small company like ours. It has the resources control for the capacity.

Avantages

Ease of use, format of information is really good. adding tours or cloning tours and alterations is great

Inconvénients

An auto save feature as work progresses would be good.
Having a save button at the top of the page as well as st the bottom would be good.
A more simple process of adding the tour to the calendar would be good. Always takes me a few minutes to remember all the steps as I’m not doing it every day

Avantages

It presents to our customers a lot better than our previous booking software.

The network of suppliers within the marketplace was important to us, to be able to sell our product but also purchase other products at a negotiated rate.

Customer service/support is very responsive.

Inconvénients

There are some things we would like to be able to customise further, for example the styling/design of the gift vouchers.

Avantages

i like that is user friendly and also all the option that it has it is very complete

Inconvénients

no cons for now. this is a reliable software

Avantages

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

Inconvénients

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.

Avantages

Rezdy has made vouchers, sharing products, agents commission, promo codes easy , seamless delivery and instant confirmation for FIT and agents - love it !

Inconvénients

Haven’t found one yet !! There is much more functionality that I haven’t yet explored !

Avantages

Easy to update your info on all online sites, including your website
I realy enjoy seeing everything in the back office pulling trough on other sites

Inconvénients

Still new to me, cant realy say
The options for payment gateways in Southern part of africa that is integrated with the system is very limited and dont help in USD

Avantages

The ease of use is by far the best. The amount of information at your fingertips is great too.
You can customise all your products to suit your needs exactly. Just great.

Inconvénients

I think tailoring the manifest at first was an issue, but that has since been changed and it can be tailored to our needs now, with so many options.

Avantages

This is a very intuitive interface and has saved us loads of time especially with customers asking for changes to their event. Recent improvements such as being able to archive products has kept the front end much cleaner.

Inconvénients

There could be more options with the App for the team out meeting customers. eg there used to be a way of searching for a date using a calendar. Currently there is only an option to search for a week ahead.

Avantages

Inventory link to Expedia, viator and many others, ease of use, online sales & calander, future agent links system, resource management so unable to over book, online help & video system is amazing!

Inconvénients

Would be good to have more dashboard options... Not all new bookings pop up on dash board for us to tick they are processed and be aware of them as some are paid upon booking, but all get emailed through so we don't miss them.
The set up was painful not because it is hard to use, just hard to get my brain around new things. A face to face support would be great to have and an option to have it set up for you I would have happily paid for that - Yeah!!

Avantages

I like the pricing set up with Rezdy they charge a monthly which is doable!!
Other booking software will charge the Customer 6% for every order and this was NOT customer friendly.
REZDY Links up to Trip Advisor AND the Market place. These 2 factors are huge in a successful tour company.
Some booking software dont offer either of these!!

Inconvénients

The back end isnt as user friendly as other companies. it just takes longer to learn but who cares thats part of it!

My biggest issue was some customers were unable to book online. After doing alot of research it turned out that safari web browser was the issue. I hope Rezdy has gotten this fixed. Havent had any issues in 3 months fyi!

Avantages

Visually it is easy to follow and use. It's quite helpful to keep track of things. It's nice that it has a clean, modern look to it.

Inconvénients

I would like more ability to run custom reports for our marketing data. It would also be helpful if the add-ons, like Smart Waiver had more ability to link up with it.

Avantages

Rezdy is easy to understand and to use.
The team is very responsive and efficient.

This software is very useful and efficient for developing my business and for connecting with other professional suppliers or agents.
I highly recommend it!

Inconvénients

I'm french and my Company based in France, of course it can be difficult to use for those who don't speak english well enough :)

Avantages

I don't every have to micro manage it. Every day is super easy and i never have to go into the system to correct things, when people book it is just super easy.

Inconvénients

There's nothing i have to complain about using the rezdy software. I really like using it on an everyday basis and i would highly recommend it to other businesses and friends

Avantages

Resonably easy to use and intuitive. Strong manifest and passenger printouts for ease of use when poicking up passengers from multiple locations. Seems to API well with other stysems in particular Viator / Trip Advisor

Inconvénients

Takes some time to learn all processes, but you get there in the end. Gradually all the prickles seem to be ironed out e.g. inability to access emails sent through the system, things like that.

Avantages

It is straight forward and easy to use for the average person.

Inconvénients

I cant change anything myself and have to go through a web designer.

Avantages

The many features available in Rezdy make it great for our clients booking a trip & for us accepting the booking & processing payment.

Inconvénients

Our business has a few intricacies such as multi day trips and corresponding gear rental with multiple people options which we've been unable to setup in Rezdy.

We've encountered text formatting problems when entering text information for a trip especially when cutting & pasting text or links. What we see on the Rezdy screen is different from what gets printed out or what the customer views so unsightly gaps in the text body is what we encounter. To counter this, we end up deleting everything and manually typing in the text is which is cumbersome when its lengthly.

Avantages

Runs 24 hours to capture bookings.
Report & manifests can be custom to your use.

Inconvénients

Nothing comes to mind, has all the Feature & benefits we need

Avantages

The online marketplace and agent portals.

Inconvénients

The front-end of the customer booking side of things is a little dated looking...

Avantages

It has a great user interface as well as good automation, customer templates and great API. Good for scheduled activities. A bit difficult with multiday tours.

Inconvénients

Pricing can be quite steep when you are a small business. Better for larger businesses

Avantages

very good but expensive ,it was better to make good offers and better prices and commission

Inconvénients

You should organize events in the maine cities the world and make good market place for your suppliers and agents so they can meet each other and make good deals this for me will be amazing way and somthing new no one think about it

Alternatives envisagées 

Bókun

Pourquoi passer à Rezdy

very easy to use and we use it now for 3 month we never paied over 100 euros a month very good commission

Avantages

Simplicity and ease of use on a mobile phone.

Inconvénients

There is one report I work off that I can't go back a page without the app going down. This is the only problem, though.

Avantages

Online Booking System which can be accessed anywhere.

Inconvénients

Flexibility with Scheduling in the Online Booking System

Avantages

Love how easy it is to set up workshops and also be able the categorise them.

Inconvénients

There was some confusion initially with setting permissions for different roles of those using Rezdy.

Avantages

That it is very user friendly and its transparent if there are multiple user in an organisation.

Inconvénients

In terms of website integration, if there could be more options, like the customized theme for the booking widgets

Avantages

- Easily able to schedule tour dates
- Automated Emails
- Channel management capabilities (saves so much time)

Inconvénients

- The mobile dashboard is a little clunky

Alternatives envisagées 

Bookinglayer et FareHarbor

Pourquoi passer à Rezdy

- Ease of use