Rezdy

Avantages

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy.

Inconvénients

The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar.

Avantages

Easy to use for those not an expert on Rezdy and very helpful and fast response time their customer service agents.

Inconvénients

Some features like creating invoices that are tailor made to a particular business not yet active in Rezdy.

Avantages

The calendar feature is a big advantage of this system

Inconvénients

Everything - from the price to the US or Australian time zone customer support (no EU time support) through to the illogical rules, poor interface and poor terminology - it really is a system that looks as though it needs a radical rebuild based on rudimetary business process design not accountants ideas of how to count bookings for tour operators.

Avantages

I like the online booking feature. It’s clean, uncomplicated and much simpler for users Than Eventbrite. I like the automated emails, the ability to add questions for the entire reservation and for individual participants, Such as meal choices. I like that they are continuously looking for ways to make improvements come on and despite the other comments on this platform, I found customer service to be very responsive and helpful.

Inconvénients

The reporting is the biggest frustration. Just to see how sales are going to have to flip through month by month, tour by tour to compile the information. There is not even a simple summary report showing daily sales, credit card fees, booking fees, etc. you can’t even print a single report, only download spreadsheets of raw data. We offer hundreds of tours every year, and to simply see how overall sales are going across all products or sessions is critical so we can strategize, add buses on good selling tours, look ahead to see what might need to be canceled Due to low sales. i’m sure this is fine for companies that do the same few tours every day after day, but for larger tour operators with high volume and more variety, The inability to view or print a simple summary Sales report is very frustrating and hard to imagine the reasoning we’re not building those in

Avantages

All the features I needed with some exceptions.

Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs.

Clean layout.

A bright future with a few important changes.

Inconvénients

Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand.

New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients.

Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on.

Products are another area for improvement.

To give you an idea about our products the setup is like this:
12 Products - Location A
10 Products - Location B
11 Products - Location C
8 Products - Location D
15 Products - Location E
7 Products - Location F
15 Products - Location G

If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions.

Documentation needs improvement.

You can not bulk edit, sync products or CSV upload anything. Everything is one at a time.

Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate.

My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while.

Avantages

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

Inconvénients

There are many cons:
- no native multi-language support (e.g. emails can't be configured for different languages)
- rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy
- email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this
- handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

Avantages

Easy of use & setup, great support and good technical documentation if you use the API and webhooks for setup taylor-made tours and activities. If you are starting up, It is a very good way to prepare your company for growth.

Inconvénients

Lack of payment integration with LATAM countries.

Alternatives envisagées 

Checkfront

Pourquoi choisir Rezdy 

To reduce costs and improve our operation strategy considering a low occupancy period because of covid-19 we needed a solution that provides us flexibility at the moment to setup availability of specific tours & activities.

Avantages

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

Inconvénients

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

Alternatives envisagées 

Checkfront et Bókun

Pourquoi passer à Rezdy

We did seriously consider Checkfront, but Rezdy had all the same features and benefits and was an Australian company like ours so we went with that. It's been the best decision we've ever made, it's completely changed our entire booking management.

Avantages

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Inconvénients

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Alternatives envisagées 

Xola et Bookeo

Pourquoi choisir Rezdy 

They were not improving their product and the mobile backend was weak. Other issues I cannot even remember.

Pourquoi passer à Rezdy

Ease of use, overall lower cost, great product support, no noticeable downtime.

Avantages

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Inconvénients

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Alternatives envisagées 

Xola et Bókun

Pourquoi choisir Rezdy 

The flexibility of customizing different reservation options for different products

Logiciel antérieur 

Bókun

Pourquoi passer à Rezdy

The flexibility of customizing different reservation options for different products

Avantages

This software allows you to sell tours and activities to your clients, with a great design and even a simple website. It also allows you to reach a marketplace, synch to different OTAs and organize your agents. The software can seem a bit complex and intimidating at first, but once it is working you can do so much with it. The best feature is that it allows you to organize your team and resources in the back end.

Inconvénients

It can be a bit intimidating to use it, but you have customer support and training before getting it running.
There is one feature that still needs work and that's the net and rack rates for agents , but there's always room for improvement

Avantages

The platform is very customizable and there are preset configurations for various types of tours and activities which makes it a huge time saver when setting things up. They really get the need for data and analytics and make a good number of tools available to easily integrate with Google Analytics and Google Tag Manager. The Trip Advisor Review Express Integration also makes it very easy to grab a bunch of reviews and set the request process for reviews on auto-pilot. They also have these widgetized elements that make embedding calendars and products into your website very easy. All around, a great platform that really increased our bookings YOY and dramatically increased revenues in the business while lowering our time and customer interactions to get an booking. Highly recommend.

Inconvénients

It is a VERY robust system, and it does a LOT of stuff, so, there is a lot learn. The system is well documented and support is prompt, so like with any new system, you just have to work through it. A series of setup or getting started videos would be helpful though.

Avantages

The booking system is almost faultless and stats are great

Inconvénients

I need to be able to split a booking and move some participants to "pending" in the case of illness. This is not available at the moment

Avantages

We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings.

Inconvénients

Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session.

Avantages

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

Inconvénients

Lack of customer service. Malfunctioning software.

Alternatives envisagées 

FareHarbor

Pourquoi choisir Rezdy 

PeekPro was not as diverse as Rezdy claimed to be.

Pourquoi passer à Rezdy

They appeared to be the most flexible for my business.

Avantages

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Inconvénients

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Avantages

Simple integration with my website. Easy to use for both guest and myself. Was able to get my head around the platform easily.

Inconvénients

Not having an app that is just as easy to use as the program.

Avantages

The features in Rezdy are great and easy to use. Mostly straight forward for guests to book (although some still struggle with some features like gift cards) and pretty straight forward behind the scenes. Easy to print manifests and change bookings.

Inconvénients

The resources is clunky and needs improving. Also, their reporting could be improved dramatically but it gives a good overview.

Avantages

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

Inconvénients

There could be some improvements in reports and analytics.

Avantages

What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources.
You can choose your card merchant and you can have a large inventory and manage it with ease.
Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system.

Inconvénients

If you have a large inventory you can't manage all on the same calendar without using filters.
I would add more features to manage resources, especially third party companies and free lance staff.

Avantages

*Easy to use
*Easy to connect with resellers
*Easy to manage staff and resources
*Easy to communicate with customers via sms and email
*Great support

Inconvénients

*Very limited reporting
*Unable to include discounted reseller tickets so does not integrate properly with accounting software
*Very, very expensive compared with other booking software
*Time consuming to set-up

Avantages

We completely rely on it to run our public walking tour business.

It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly.

The monthly updating is essential to improve it & keep the quality at a top industry best standard.

Inconvénients

We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are.
Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer!

Avantages

It’s easy to use. Has a lot of features can connect easily with agents & other products

Inconvénients

New feature of 7 day search default / can’t search by booking name only booking number

Alternatives envisagées 

FareHarbor

Pourquoi passer à Rezdy

Ease of use and cost was original reason / once produced are set up on a platform it’s hard to change it all again.

Avantages

Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to.

Inconvénients

Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money.

Alternatives envisagées 

Bookeo et Bókun

Pourquoi passer à Rezdy

Rezgo has the cleanest interface of all available booking systems we test-drove and it has the most stable API.

Avantages

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

Inconvénients

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

Alternatives envisagées 

FareHarbor

Pourquoi passer à Rezdy

Aligned with Bookeasy (used by our Regional Tourism Organisation) and referrals from Industry Partners.

Avantages

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

Inconvénients

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support.

The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend.

The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets.

I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Avantages

Once the system is set up to your business requirements the daily administration time can be reduced considerably as a result. From an office where every booking was manually confirmed with an email personalised to the customer, the automated Rezdy system once installed and setup with live availability and "personalised" response template greatly reduced the daily administration requirements

Inconvénients

As our business has a start time based on sunrise, we had a irregular weekly start time. That meant in our set ups for tour start times we still had to enter approx 50 tour sessions. .... and will need to do so every year. Very time consuming where a potentially "easy" fix could be set up by the software company based on start time - sunrise - altitude & longitude setting - X minutes before = tour start time.

Alternatives envisagées 

FareHarbor et Bókun

Pourquoi passer à Rezdy

At that stage the monthly payment plan. Unfortunately since we have joined the plan structure has changed and not favourable for high end tour products..

Avantages

Flexibility when building schedules and calendars

Inconvénients

Taxes and fees for payment integration could be better

Avantages

I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line.

They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Inconvénients

One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

Avantages

The support from Rezdy is outstanding, from integrating a booking system into my business to the everyday questions I may have. You get to speak with the team that design the product and that is incredible.

Inconvénients

Rezdy are so receptive to feedback or implementing a design feature that you perhaps suggest, there is nothing that I don't like about the software.

Alternatives envisagées 

FareHarbor

Pourquoi passer à Rezdy

It was designed and concepted from a tour operator business owner. I thought that showed what was needed in a booking platform because he was in the touring industry.

Avantages

Integrates white many of our largest customers, making our lives easier when managing bookings.
Allows us to use it on the run via our phones.
Customer support is outstanding.
Payment integration is great.
Outstanding understanding of customer situation during COVID19.

Inconvénients

Location of features can be non-intuitive (however customer support is excellent).

Avantages

Very easy to use and great customer support

Inconvénients

Could improve the design of the widgets. They look kind of old.

Alternatives envisagées 

Bókun

Pourquoi passer à Rezdy

Used by partners, well known in the industry, price.

Avantages

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless.

Inconvénients

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Avantages

Integrates well with other software my business uses. Is easy to use. Reporting is made easy.

Inconvénients

Reporting custom data is not easy - ie how many participants and what were ages groups

Avantages

Ease of set up and the template email's are great. The API with our payment gatweay and with Paypal has made it so easy to accept payments for online bookings. The interface with 3rd party booking platforms also allows us to push out inventory to booking agents.

Inconvénients

The default page on launch can not be set (yet). Internally we use the Calendar screen as our default screen and need to open it each day. It's just a niggle really :-)

Avantages

Proper working inventory controls (you can set the amount of tour guides available, or items available, and it obeys your group booking policies to avoid double-booking)

Simple, clean, bug-less checkout process.

Many 3rd party integration apps

Inconvénients

Multi-page checkout process (instead of clean single page)

Setting up discount vouchers and figuring out which discount method for the task or offer at hand can be a little confusion at first

It might take a little while to get the hang of how best to manage inventory and set up scheduled event slots, but once you understand, it's VERY easy and quick to do so.

Avantages

As a life-long techie I found the user interface surprisingly good, sadly there's more form than function. The feature list is comprehensive if not overbearing when you first login. Using a 'trial' account I managed to get integrated to Stripe and Xero, and setup a basic product and have it live on my website within 4 hours, very impressive. Sadly that's where the pro's ended tho.

Inconvénients

Super aggressive sales since showing an interest, to a point on the 4th phone call in 5 days I had to say to the guy if he called again I would "definitely' be going somewhere else. Found serious flaws in the resource allocations, sharing 1 asset between a multi-booking product and a single booking product (shared minibus vs private booking), the availability for the shared product (max 9 available) consistently return to 1 available after making a private booking and cancelling it again. The only way I found to fix that was manually update the Calendar for all available days. Seriously?

Regardless how big your company you'll be held to ransom for one of the most basic customer selections, pick-up points. For the priveledge of that option you have to surrender a HUGE amount of subscription money that is now (keeps increasing) unaffordable for a completely new business. What's the point of an easy booking process if you then have to contact every customer to enquire where they'd like to be picked up? Restricting that option to a Premium and very expensive subscription is pure greed! As a critical booking component Rezdy left me no option but to go elsewhere.

Avantages

Easy for customer and operarional team to use the software

Inconvénients

Wish to highlighted bookingsby different colours

Avantages

System is built for enterprise use. It is packed full of advanced features that assist in daily operations and distribution of product.

Inconvénients

User experience can be complicated in payment and automation. It requires a little more attention to detail than with competitors.

Alternatives envisagées 

Xola

Pourquoi choisir Rezdy 

We needed more functionality than FareHarbor could provide. We have complexities to our business and Rezdy was better suited to handle those.

Logiciel antérieur 

FareHarbor

Avantages

Ease of use, the ease of implementing it in our website and the AWESOME (!) support team.

Inconvénients

The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually).

Avantages

Great website integration, extra's are great.

Inconvénients

Difficult to program emails and support is always through email. Would prefer to the option to book workshop as this would be more time effecient rather than waiting for someone in the US to get back to us.

Avantages

Possibility to connect directly using Api integrated with most major OTAs.

Inconvénients

Some features can take long time to change or come to live.

Avantages

I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface.

Inconvénients

I'm not a big fan of the cost per booking model. I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating.

Avantages

I use Rezdy as my booking platform through my website to promote tour details and allow easy and hassle-free booking by any guests wishing to book a tour.
I have found the level of training at start-up and subsequent support to be amazing, with quick, helpful and detailed responses when initiating a query. This is backed up by a slew of videos and training sessions online that are easily found with a Google search.

Inconvénients

I am yet to find anything that I dislike about Rezdy

Avantages

Ease of use and layout and has the ability to load multiple products

Inconvénients

There are some features missing that have been suggested to Rezdy customer service team

Avantages

We love the streamlined workflow which has dramatically simplified our administration for booking students as well as managing class numbers on the fly. Easily accessible interface from anywhere in the world allows us to manage our business remotely with little fuss.

Inconvénients

Marketplace, although a great concept it needs to be regulated a little bit better. Difficult to separate the genuine resellers from time wasters.
We would love a little more customisation with sales of gift cards and ability to manifest events which run over a number of weeks such as an 8 week course on a set night once a week.

Avantages

1. It is easy to use once all the sessions have been created, and doing internal bookings are quick and easy.
2. The booking/sessions are live.
3. It is easy to delete an entire days sessions.
4. All queries and issues are sorted out asap (amazing since we are based in South Africa so there is quite a time difference)
5. Staff at rezdy are helpful and friendly
6. I so appreciated the training via telephone - it enabled me to teach my staff what they needed to know on site

Inconvénients

1. When re-instating a day that had been blocked - all sessions for that day have to be redone manually.
2. The mobile app is difficult to negotiate when a user needs to make a new internal booking.
3. You need a constant internet connection for clients to check in and sign indemnities.

Avantages

So easy to block dates, change scheduling, add new product, process orders, collect data, link to website, create vouchers, connect with distributers. Like the mobile app for quick daily check on departures and manifest checking.

Inconvénients

Integration has progressed really well in processing payments and cancellations via different pathways.

Avantages

The functionality is well tailored and features allow for marketing campaigns.

Inconvénients

Some features could be improved, but support is good.