Honeywell Forge Visitor Management

Avantages

Muitos profissionais competentes que sabem e gostam do fazem, um líder flexível

Inconvénients

Apesar de ter sido uma ótima experiência com o Sine, eles não possuem um plano de saúde

Avantages

What I really like about this platform is the ease and efficiency it offers to manage visitors in my company. It also has a number of awesome features that really enhance the registration experience.

Inconvénients

My least favorite thing about this platform is that it can sometimes be a bit tricky to use at first. Setting up and customizing features can take some time to master.

Avantages

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose
The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff
We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

Inconvénients

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time
Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us
Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Avantages

We use this software to provide a more secure facility and a way to communicate when a visitor arrives on-site. Sine is easy to use and available at any computer. The quick links/photos at the top with the description when you scroll over them allows for easy access to navigate where you should go in the system. When inviting guests, all the information populates and allows an email to be sent to your guest with additional information about their visit, along with a way to sign them in faster when they arrive on-site. You are able to go in and modify the request at any time prior to their arrival.

You can also manually check people out of the building when they leave if they forgot to sign out themselves with their ID badge they receive when they sign in.

Inconvénients

One thing that could be improved is when selecting a host, it is all alphabetical by first name and that first person always pops up, so if you don't switch the name, that individual will get the notification when your visitor arrives. I have heard comments from that specific employee stating how he receives a bunch of notifications because his name is listed first due to alphabetical order.

Avantages

This is a VERY easy to implement and manage. It saves TIME and ENERGY managing guests to our pharmacy. We have complete logs and the ability for repeat guests to enter a number or email address to reenter is very powerful. Many of our visitors and corporate office staff who visit us are highly impressed with the simplicity this system offers. It is by far the best we have looked at over other different solutions.
The MOBILE phone app saves visitors time, scan the barcode and you are in. Send out appointments, have them use the app and you get notified when they are close to the office... AWESOME

Inconvénients

Wish there was a better customizable way to manage deliveries. We want to add a unit to manage delivery vendors but it is basically a push button - we have no idea on who the delivery is from as we need to track this. We still use paper for that. Would be nice to select DELIVERY and just as you have to select a host, you select your vendor name - and then we get an email time stamp when that courier made the delivery. We have times were we have had to verify a specific courier delivered...

Avantages

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Inconvénients

Sometimes the system/ipad freezes and has to be reset.

Avantages

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

Inconvénients

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Avantages

This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

Inconvénients

There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Avantages

Contractor sign in and approval status and auto follow up for documentation.

Inconvénients

System allows people in as contractors after they have been logged in as visitors without completing the additional contractor processes.

Avantages

This appears to be a very well and thoughtfully designed. Nicely crafted and deployed piece of software, across the board. Layout is sensible and logical, and information is easy to find. Well done!
There is a very low barrier to user entry and usage. Functionality is very high: when we ran through testing different use-cases, in different ways, everything worked the way it said it would, the first time, instantly, and without issue across fixed and mobile platforms, and different OS.
The user interfaces have been very well designed. Very, clean, uncluttered look and feel. Information is easy to find. Help videos and instructions are actually helpful, and are synched with the software version.
Using the software is...enjoyable.

Inconvénients

On careful consideration, I have not found anything about the software that I do not like.

Although not an issue with the software as such, we experienced a network loss at the same time as signing in a visitor, so couldn't complete the sign-in. So a suggestion might be to look in to how sign in could be completed or stored while the system is temporarily off-line.

Avantages

Easy to customise to work the way we want it to.

Inconvénients

The QR code scanning feature can be tricky for visitors to use.

Avantages

Simplicity and reliability

Inconvénients

None

Avantages

Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

Inconvénients

Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Avantages

It is so easy to use. It's really helpful that the sign-in process is very self-explanatory so I don't have to spend time explaining to those who are not tech-savvy. I also loved how easy it was to set up. I thought it would be much harder but the process is very straight forward and the helpdesk is available on chat for any questions.

Inconvénients

The only thing I don't like is that you cannot access a full list of visitors on site from within the app itself. This would make me feel more comfortable in the event of an emergency evacuation. At the moment you can only access this list via the web version, which requires prior knowledge. I would like this to be more obvious so that anyone could easily access this information.

Avantages

Can handle a very large number of visitors, especially at the receptionist. The software can easily track the number of visitors in the company, their purpose for visiting and the time they spent.

Inconvénients

The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.

Avantages

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

Avantages

Sine does exactly what it's meant to do. It saves you a lot of time from doing it manually. It is also user-friendly, both for visitors and staff.

Inconvénients

As a program, it tends to freeze and have hiccups but that can be fixed by restarting the software. Overall, I have no pressing issues.

Avantages

Allows us to track who is in the office, notifies staff members of clients for meetings.

Inconvénients

takes a very long time for new people to sign in

Avantages

I LOVE the logs of visitors. I love that you can make notes for visitors to see OR NOT to see. I love that the search function allows you to search part of a name and narrows down the results. I truly love everything about it.

Inconvénients

I wish that we had a timestamp for each logged visitor, so we can see when visitors were input into the system. We have had a few occasions when we know the visitor wasn't in the system, but then magically was...... and we know they added them later but we can't "prove" it.

Avantages

Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.

Inconvénients

Presently I have not identified anything that I would consider a con the system is working for our needs.

Avantages

Customer Service, Easy check in for employees and vendors, know who is onsite, ease of sending invitations

Inconvénients

Workflow was to expensive, vendors can check in and say yes they have had the orientation and be on site, At this time it is an honesty thing if they have had their annual orientation, difficult to upload documents into. Unable to grab a PDF and upload, cant make an excel sheet with names on it and upload all at once for record keeping

Avantages

Ease of use for people visiting the office.
Text messages being sent to hosts when visitors sign in.

Inconvénients

Uploading of host details can be slow and cumbersome, removal of mobile phone numbers when an updated list is uploaded.
No courier sign in for parcels being dropped off.

Avantages

Setting up Sine was difficult but what made the process possible was their customer service. Once up and running, we use it all the time for team meetings, guests to our program, and to keep track of these visitors and keep in contact with them in the future. Because we work with kids, we are required to have guests check in and identify who is who. This app has made this step easy.

Inconvénients

setting up was extremely difficult. Customizing who we wanted to add as guests. The signing in and out also takes a while.

Avantages

One of the most useful features about this software is its main dashboard. With this dashboard, I am able to easily view all check-ins. This dashboard also allows full control over each iPad and all its settings, which makes it really convenient to make any changes to the check-in process.

Inconvénients

I do not have any cons with this software. I have suggestions, but for those I just communicate directly with the team.

Avantages

Ease of use for contractors and uses alike

Inconvénients

Could better store regular visitor information to reduce the sigh in time

Avantages

This software characterized by its ease and by its automatic agility as it has specific characteristics for example to notify instantly when a visitor arrives, facilitates through its systematic process precise and detailed information of the visitors that are solvent with the standards.

Inconvénients

I think that there should be an improvement to provide the appropriate tools that allow to personalize and create an own and / or legitimate badge thus solving one of the basic needs of the client.

Avantages

I like how it can send an email to the staff the visitors are seeing. I also like how it quickly prints off the visitor label.

Inconvénients

When signing in guests manually we can not print off a visitor label.

Avantages

This is a great tool for recording visitor and contractors reporting to our site, we can ensure that each person is recorded and has access to the site safety training document and to the safety data sheets for chemicals. The reports make it easy to retrieve data regarding past visits and hours onsite.

Inconvénients

It takes a bit longer for visitors who are technologically challenged to sign in.

Avantages

Quick sign in and check out! Easy search access for report

Inconvénients

People can walk away when taking photo, it will capture and take a photo without human's face.
Someone else could sign in on other people's behalf if they know those people's details. And it will be hard to verify people when there is no photo to check.

Avantages

1. Email notifications to host
2. Admin site allowing me to review checked in visitors and also check out visitors.

Inconvénients

1. Inability to remove email field from sign in screen and email wording from the field on the returning visitors sign in screen. This causes visitors confusion whether to enter an email or mobile number when returning. Also having the email option on the first time visitor screen results in a longer sign in process. We have the email as optional for visitors but would prefer the option to remove the field entirely.
2. The fact that I cannot amend a contact number on the back end of the system for a previously signed in visitor. Some visitors have entered an incorrect number on their first visit causing them to have to click first time visitor and do the entire process again.

Avantages

Easy to use
Intuitive set up
Support team happy to work with me through several different possible options to allow a family of siblings is entered each Saturday as quickly as possible.
Support team fast acting through text, providing helpful links I could follow.
Support team called to go through what became a more complex situation after first few solutions didn't work, and were able to talk to me without tech jargon.
Love geo fence so families can't say they have attended when they haven't.
Gave us space to work out how we could use the software without pressuring us about the invoice and interrupting our service while we did some trial and error.
Parents love it.
Fast track codes are great.
QR codes are great, parents thought were really high tech savvy when we trialed those.

Inconvénients

I know the software is not designed to sign in multiple children who might be enrolled with one parent with one email and one mobile phone number. I get normally this would be used for an adult signing in to a location. On this basis it is great.

For our purpose, not being able to log in once and for a parent to answer questions pertaining to each of their children is an issue. One potential option was for the number of visitor types to increase, so a family could log in to their own type where their check in form is customised for their children.

Avantages

Easy to set up, customizable for each business, very easy for visitors/members to use. Geofence a great feature. good reporting and analytics, greatly assists in COVID tracking requirements. Lots more features we will progressively use. Excellent support.

Inconvénients

Some small issues and trial and error, particularly with auto check in and out, but pretty good on line help topics for self help. Some of the setup steps not exactly intuitive.

Avantages

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

Inconvénients

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Avantages

The program is very user friendly and most people who use the sine in pad have no issues.

Inconvénients

I find it quite annoying that they hotspot or network looses connection with the printer.

Avantages

Nice and clean interface
Useful features

Inconvénients

The UX is not straight forward
Cannot delete users even when it was a test user or an error has been made
The billing system for Sine is outdated - no automatic billing; constantly defaults to AUS currency and address.
Lack of integrations

Avantages

The system allows to easily sign in and sign out users, that's basically all why we use it and it works great.

Inconvénients

Sometimes the support is very slow, but everything works fine.

Avantages

Easy to enable and use was able to be driven by personal mobile phone

Inconvénients

I cannot say I am new to the business - have a nice day

Avantages

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Inconvénients

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Avantages

The notifications when contractors are onsite

Inconvénients

No items so far that I least like about using the software

Avantages

Easy to deploy and support is great.

Inconvénients

Yes!
- Salesforce integration
- Up to an hour grace period for early check-in.
- Check-in by scanning QR code without requiring app.
- Verify visitors that have not completed workflows and send automatic reminders.
- Visitor check-in reminder email up to an hour in advance of site visit.

Avantages

I found Sine fairly easy to use. Easy to navigate the fields and intuitive for new users. Sine responses could be recorded quickly and accessed through a variety of interfaces (email, website).

Inconvénients

This is more at the user level, but our admins could not keep up with the responses and eventually it made the tool useless. If you're looking for a CYA tool, then I guess it does meet those needs.

Avantages

Easy to use once you are set up at each of the locations. App works well for signing in and out.

Inconvénients

App has a tendency to stop working and will not detect sites for some reason. Also the phone number entry system for set up will require you to enter +1 before your number at random. This causes some confusion and headaches.

Avantages

Sine is easy to use, for both the staff and visitors. It has options around manual check in, logging in at the SINE system and using your phone via the app. It is great when staff are busy, that visitors can just log in

Inconvénients

When you manually sign people in - they are not remembered in the system. It would be helpful if you manually enter them in that they are also remembered, We have had some instances of low battery, of the system not charging and this caused issues.

Avantages

User friendly to use for all workforce/staff.

Inconvénients

Nil comment to advise for the current use there are no cons.

Avantages

It's fast and easy. Guests are always raving about the face recognition option. I like the pre-registration option. I literally love everything about this system.

Inconvénients

Only 1 thing...I wish that every guest that took a picture would automatically be set for facial recognition, because as of now they have to select OK button to give permission and many guest are in a hurry and don't read what they are clicking on and just automatically click NO, not knowing it was for facial recognition. Then they are disappointed that it didn't work. BUT, Sine is not at fault. I totally understand that for security reasons and not everyone wants to have facial recognition as an option.

Avantages

n/a

Inconvénients

as mentioned

Avantages

It is easy to track who has been here on a daily basis. Also if we need to send them a survey or email re: a meeting we can just grab there contact details from the app.

Inconvénients

Nothing that comes to mind. From the time it has been in effect it has been working all good

Avantages

It is a self service programme
When a visitor arrives, it notifies who they are visiting

Inconvénients

A lot of people find it difficult to scan the QR code on checking out
It isn't fool proof. Some people don't fully complete the checking out process so the system shows they are still checked in

Avantages

The software intuitively connected with the end user and the support and communication on the change was minimal. Feedback was instant and visibility of activity made it easier to identify the exceptions and support that individual visitors or hosts required.

The package of Portal, Tablet, App, QR code check-in, host notification, as well as invitations for individuals and groups, removes the need for a permanent person at reception.

Inconvénients

There is no one thing that was least liked. Learning what notifications add value and turning them on / off can take time - which is more a business process issue than the software.

Avantages

The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

Inconvénients

I would like to see Windows phone system compatibility, though I understand we are a minority.