Honeywell Forge Visitor Management

Avantages

The user interface is intuitive and friendly, making it easy for both visitors and myself to sign up and create credentials. Whether they're using an iPad or their own smartphone, the process is quick and hassle-free. In addition, the fact of being able to customize my company's brand on the platform gives it a professional and sophisticated touch.

Inconvénients

I wish there were more customization options in terms of appearance and system settings. While I can tailor the platform to my company's brand, I would like more flexibility to tailor the interface to my specific preferences and needs.

Avantages

We've been using Sine for about six months now, and have mostly great reactions to report. The ease of use and universality of the iPad is one of my favorite things, as it didn't take much at all to get used to and the iPad could serve us multiple purposes. We have been utilizing the name badge printer on a daily basis as well. Sine has overall improved our visitor management and given us a much-needed peace of mind.

Inconvénients

We do wish that the printer was more user-friendly; we can't connect it to our wi-fi since we require usernames and passwords, and therefore have had a harder time setting the printer up manually. Maybe in the future, colored badges would be an option, since the lighting isn't always the best and some of our black-and-white badges either wash out or appear too dark. In general, I will say Sine is very easy to use and the customer service is very responsive.

Alternatives envisagées 

Pourquoi passer à Honeywell Forge Visitor Management

Avantages

It just about was able to help me with my workflow management

Inconvénients

It is overpriced, loading times were awful, it was clunky, after I complained to customer service they were not even bothered to help me, slow reply times and were even too arrogant with me and said they don't need me as a customer because they're such a big company.

Avantages

Very quick and easy to setup. Interface looks good and i've found functionality to be better than the alternatives.

Inconvénients

We need a customer visible dashboard to display number of people on-site which Sine cannot do and they don't have it on their roadmap. Talking to them about adding this basic functionality has not yielded positive results.

Avantages

Very easy to implement and customise - highly rate how helpful the team was in getting this deployed quickly as part of our Covid response plan.

Inconvénients

Everything works well. Some extra customisation would be nice but not essential.

Alternatives envisagées 

Pourquoi passer à Honeywell Forge Visitor Management

Avantages

Clear record of visitors attending our office.
Able to pre register visitors.

Inconvénients

Set up of iPad and printer not as easy as indicated. Due to COVID during unused period it had to be restarted i.e. iPad then link printer.

Alternatives envisagées 

Pourquoi passer à Honeywell Forge Visitor Management

Avantages

Staff check in is neat using the app, good price and Australian based company

Inconvénients

Some of the workflows could be a little neater for staff sign in

Avantages

Smooth check-in process and real-time visitor tracking.

Inconvénients

Initial setup can be a bit complicated to navigate.

Avantages

Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

Inconvénients

The software updates don't self update and even though I pay for device management this is a waste of money and not a helpful feature. Needs to be greatly improved.

Avantages

Simple to setup and get operational and simple to use from the end point, The App for signing in works a treat for our contractors, also the email alerts when their is an issue like the printer stops helps us be proactive to fix. overall very easy to setup and deploy Recommend checking it out.

Inconvénients

Jump in price between the Medium and Enterprise, another level for "large" I feel would be a good idea. for now the medium plan works for us, so not an issue, bulk SMS is another feature I would like to see in the future

Avantages

We are newer to program. Our employees love how it works.

Inconvénients

Some of my older customers don’t like this at all.

Avantages

Initially in the construction phase we tracked contractor movements on site via sine and it worked well, the ability to sing in over the app was well utilized and compliance relatively easy to monitor. Now in the production phase the program is basically used to track visitors and sign in and out of site and acknowledge safety procedures upon sign in. Works well for this purpose.

Inconvénients

You do need a good strong reliable internet connection if there are any areas that don;t have great coverage then it can struggle to work properly.

Avantages

Looks professional
Report can be run on who is signed in
Global access to the dashboard

Inconvénients

Takes too long to sign in and out
No one ever remembers to sign out

Avantages

Having an electronic record and moving away from contractors writing their details in by hand, coupled with having to go and physically collect books has been a huge improvement. Additionally I can manage contractors in real-time without having to be on site. I can at a tap of the keyboard bring up a history of contractor sign-in/out activity. As a manager who is not always on-site on every given day, this has changed the way we do business with our contractors and sites. Very happy overall.

Inconvénients

We have several smaller sites within a single precinct but separately defined and individually responsible for their own compliancy. This precinct has a single sign-in area for contractors across all three buildings. SINE doesn't currently allow a single terminal to handle multiple buildings within a single precinct. It was deemed not cost effective to purchase three separate terminals for the one sign-in desk to cover the three buildings within the precinct. That was a disappointing discovery and ultimately we chose to not implement SINE there.

Avantages

-It saves us time at Reception
- Love how it notifies our staff that their visitor have arrived.
- It's quick and easy to use.
- very child safe, we have recently add mandatory fields for WWCC and we appreciate Sine Pro adjusting this for us as safety is our priority.

Inconvénients

- We recently had problems with the label machine and it will at time not communicate with the iPad and printing will delay or not work.
- Bulk Sign in should allow us to not need to enter phone numbers, as we have large groups of visitors come at times for events, we would love to pre sign them in, when they arrive - we check them in.

Avantages

It works well WHEN it's working. Data syncs instantly to the dashboard from the iPad. Easy for end users and receptionists.

Inconvénients

We received a trial kit for testing and it didn't work. Spoke to 3-4 people to try to get it working and wasted the whole day trying to setup everything from scratch. Ended up send it back for a second kit then had issues setting up the printer. Don't expect any training from them as they just tell you to go to the site (this is a terrible first impression). As the admin, it has limited search filters and customization on the dashboard. Troubleshooting the printer would be very difficult for non-technical users as their support team assume you can do these tasks. This is a concern for us as we plan to roll this out to multiple sites and I don't have time to troubleshoot since Sine do not have any onsite support.

Avantages

Easy to use and set-up on stands in the library. Uses iPad's so can be positioned within wifi range easily. Customisable image display.
App is easy to use and I like the geo-fencing which checks customers out if they go further from the library

Inconvénients

Please add in a field for customers who don't have a mobile phone number. Many elderly library customers still don't have a mobile. Also the ability to customise a set check-out time - many of our customers are ok with check-in but forget a check out. It might be able to be by-passed by suggesting customers enter a "how long will you be in the library" field with varying options.
Also can the numeric keypad on the iPad be activated for returning customers to allow the mobile (or home) phone number to be added quickly.
I will say many Library customers don't want to download the App which is a shame.

Avantages

It meets our compliance requirements when it is working

Inconvénients

continually having issues with it as it dose not always print the ID as the program dose not always speech to the printer, the iPad, program and printer need to be rebooted when a ID is not printed out.

Avantages

Not having to notify the person they have come to see.
For returning visitors it is less time consuming for reception staff.

Inconvénients

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in.
Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it.
Having to choose a person they are here to see even if they are not seeing anyone.

Avantages

Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes.

Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

Inconvénients

When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Avantages

Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

Inconvénients

no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site.
ID card printers can be problematic when on wifi and sometimes not print.

Avantages

Simple, easy to use, looks clean, allows for plenty of customization, good customer support. Overall this is a great product for the cost. Does exactly what is needed without any hiccups

Inconvénients

Would be nice to have more robust reporting and a simpler ability to download/export forms submitted by visitors

Avantages

It is very pretty accessible and very easy to use.

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Inconvénients

It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)