Sirvoy

Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at [email protected] for further info. With thanks, Adele

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

Hi Debbie, thanks for your great review. We pride ourselves on offering outstanding support so we always love to hear feedback like this. We have a team of developers who are constantly working to improve the system so that it provides you with all the features you need. Please feel free to outline to support any requests you have in this regard! With thanks, Adele

Hi Madalena, thanks for such a terrific review, we appreciate you taking the time to give us your feedback. We are working on our connection to Airbnb so rest assured this will improve in the future. In the meantime thank you for your patience and thank you for choosing Sirvoy! Kind regards, Adele

Hi there, thanks for leaving this very positive review. At the moment Sirvoy allows conference booking via the Extras on Settings. However at the moment it only allows daily bookings. You will be happy to know that we plan to add full support for intra day bookings (for which conference rooms would fall under) before the end of this year. If you have any ideas or suggestions on this development we are always happy to listen to our customers feedback! Many Thanks, Adele

Hi Kristoffer

Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business.

I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature.

We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try!

Sincerely
Adele Worden
Communication Manager

Hi Tomaz

Thanks for your comments and suggestions. Just to update you, we are currently in the process of remodelling the image gallery so that photo display will be improved and that update will be released shortly. An feature that may also solve your issue with price management is also in the pipeline. I will also pass along your other comments to our developers.

In the meantime thanks for your patience and do bear with us; we are getting there! Your feedback is invaluable when it comes to prioritisation of the development list so please feel free to send us your thoughts; we always try to incorporate our customers wishes.

With Thanks
Adele Worden
Communication Manager

Hi Nick

Thanks for your great review, it was lovely to hear how Sirvoy has been of benefit to your business and that you have only good things to say about our support staff.

Regarding your request regarding the ability for guests to choose units within accommodation types, this will be passed onto our development team for further discussion. With relation to the photo enlargement and gallery options I can confirm image upgrades are high on the priority list for development so should be released in the near future.

Sincerely
Adele Worden
Communications Manager

Hi Emmanuel, we really appreciate your kind words and we're so happy to hear that you've been finding Sirvoy helpful and easy to use. Our support team are always on hand to offer assistance and please remember that if you ever have suggestions on how you feel we can improve our system you are welcome to leave your feedback. We rely on partners like yourself to make our software even better! Thanks again for you review. Adele

Hi Lorenzo, super happy to hear that you're finding Sirvoy a hit with your clients and that price point and support is exactly where it needs to be. With regards to the Booking Engine, there are plenty of customization options with the latest V3; if you have any queries on this please do get in touch with Support. If what you need isn't available it may be possible that we can help with a workaround or request a fix on your behalf. Thanks again for your awesome review, Adele

Hi Tom, it's really great to hear that you've been finding the system intuitive and easy to use. Our objective has always been to create a system that our clients can use with ease, so it's super to receive feedback that confirms we have achieved this aim. We continue to develop the system so be assured that with time Sirvoy will only get better! Thanks for taking the time to leave this review. Adele

Hi there, thanks for your great review! I would like to let you know that Sirvoy offers a one to one tutorial guide for new customers and you are more than welcome to request this via our live chat or via email. Just leave your name and number with a preferred date and time and an agent will get in touch in the language of your choice. Regards, Adele

Hi Ildiko, it always brightens my day to read that a client can't think of a single con! We hope to continue impressing you throughout 2023 and let me take this opportunity to thank you for your continued business and support. Regards, Adele

Joel, hello to you and your team in Sweden. It's always great to hear great feedback like yours so thanks for taking the time out to write it! Our outstanding support is one of the things we are most proud of and we're delighted to hear that you have found it delivers every time. We wish you continued success with your business and look forward to working with you in 2019. Regards, Adele

Hi Avivone, thanks for taking the time to leave us your feedback. I understand the issue you are having with moving rooms and I will send your comments onto our development team in case they can provide a solution for this problem. Regarding your comments on the system only accepting US dollars - Sirvoy works with different payment gateways that accept payment in most currencies. I suggest you look at the different gateway options that we are affiliated with to see the full list of currencies. I'm afraid I don't fully understand the problem you are having with restricting transactions when your team forget to register payment but maybe you could contact [email protected] with a more detailed explanation. Hopefully we can find a solution for most of the difficulties you are experiencing. Sincerely, Adele Worden, Communication Manager

Hello Gladys, both to you and the team in Oaxaca. We would like to thank you for your terrific review and glad you have found it to be so user friendly and suited to your business. Please know that our support staff are there both to offer assistance with the software and also to listen to your feedback on our system. Please feel free to contact them anytime on [email protected]. Thanks again! Adele

Hi Ryan, thanks for the feedback. You're a great example of how the booking form can really help to increase direct bookings! Just to let you know; you can export the calendar in 'settings'. It's not in calendar format but it gives you a full list of all bookings in order with the most relevant guest details. Hope that helps a bit. Thanks again, Adele Worden, Communications Manager

Hi Tom, thanks for your comprehensive review of Sirvoy, we really appreciate you taking the time to leave your feedback. We're delighted that Sirvoy has met your expectations over the years and appreciate your loyal custom particularly in tougher times such as these. Warm regards, Adele

Hi Philip, What a great name for your company - I love it! We really appreciate your great feedback, it means a lot to hear such wonderful comments from our clients and we are happy to know that Sirvoy is working well for your business. With thanks, Adele

Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If you would like to discuss this further with with our Customer Support we would love to hear from you so please do feel free to contact [email protected] and run through it with them. If there isn't already a solution we will try our best to find one or refer to our developers for their input. Thanks so much for taking the time to write a review for us. Sincerely, Adele Worden, Communication Manager

Hi Wes

I would like to thank you for taking the time to write Sirvoy such a glowing review! I will pass your comments to our Customer Support team so they can read for themselves what a great job they're doing.

If there's every anything you feel that could be done to improve the system we would always love to hear from you. My email address is [email protected] should you wish us to add any future suggestions or wishes to our development list.

In the meantime thank you for your loyal support and greetings to you and your team in Indonesia! :)

Sincerely
Adele Worden
Communication Manager

Thanks for the lovely review Julie. I'm so happy that you agree with us in thinking our support is pretty fantastic, we have to agree with you on that one! With regards to the integrations, it's worth mentioning to our support also; if we have enough requests this is something we do look into. I will certainly pass along your feedback regarding the support articles too. Thanks again for your feedback! Adele

Hi Örjan

Thanks for leaving us this very positive review. Happy to hear that we are working well with your vacation rental business and that you have found that Sirvoy is consistently evolving and improving.

If you think of anything that you feel would improve it's features and functionality even further then please always feel free to let us know. Your feedback is important to us and we will always try to incorporate our customer's wishes when possible.

Sincerely
Adele Worden
Communication Manager

Hi Stephen, great that you are finding Sirvoy a good fit, and we really appreciate your feedback. Regards, Adele

Hi Michael

It was great to read such a lovely review and thank you taking the time to write it! I'm glad that set up and support has helped you over the past year and that you haven't experienced any issues making the software work for your hotel.

I will certainly pass along your request to extend promotions across different years to our development team for their comments.

If I can be of any further assistance don't hesitate to contact me at [email protected].

Sincerely
Adele Worden
Communication Manager

Hi Jonas, thanks for this great review! Glad to hear that we're helping you run daily operations and simplifying your workload for you. I hear you about the app, as this is something that has been requested by other users. Rest assured, it's on our to-do list, but i'm afraid that as yet we don't have a release date as we do have other projects that are prioritised over this one. But bear with us, we will get working on it and feel free to check back in for updates. Thanks again for taking the time to leave us your feedback. Adele

Thanks for this terrific review Henri! We are busy working hard to meet expectations like yours and it's great to hear when we've succeeded. We will take into consideration your feedback on the how to guides as we are busy updating and improving them at the moment. Cheers! Adele

Hi Jannie, thanks for this super review! Delighted you're finding the system easy to use and uncomplicated. That's our mission! Take care, Adele

Thanks for such a fab review Anja. Good to know that you've been finding Sirvoy easy to use and Customer Service has been of help getting you started. There are features being released next week that should help with the issues you mention. We will update the Booking Blog when these becomes available so stay tuned for that. If there are still things that you feel would improve the system we would love to hear from you. Contact [email protected] with any feedback you have as we always try to use our client's suggestions when developing the system. Many Thanks, Adele Worden, Communication Manager

Hi Sharon

Thanks for taking the time to review our system. Your feedback will be sent to our development team to help improve Sirvoy's functionality.

From your comments I understand that you are looking for a report for which you can set your own perimeters and values. While we don't offer that exact feature currently you can create reports which will contain the information you require - you can then format those spreadsheets to isolate the required fields.

How to do it:
Go to "Settings"
"Your Account"
"Export Function"
Choose "CSV file with booking contents"

Hope this helps for now - if I have misunderstood your requirement then please feel free to drop us an email or an Instant Chat to clarify...

Sincerely
Adele Worden
Communications Manager

Hi James, we would like to take the opportunity to say thanks for writing this glowing review. It's great that you are finding the system easy to use and a valuable tool for your B&B. Regarding your request for more functionality as far as CRM is concerned, this is something I will make a note of for our developers in case it should be something they are thinking of integrating in the future. We are constantly developing and improving the software and it will only be a matter of time until we start introducing functionality such as this into the system. So bear with us and thanks for your patience! Sincerely, Adele Worden, Communication Manager

Hi Jennifer, it was great to read your positive review of Sirvoy and i'm delighted to hear that you have had such a great response from our support team. Regarding your comments about the reporting, we would love to hear your feedback about this-just send an email to [email protected]. More detailed reporting is one of the items on our feature development list so any more details you could provide would be gladly received. If we can incorporate your suggestions into these future updates we certainly will. Regards, Adele

Hi Danielle, thanks for your glowing review; we're delighted that you're finding our support so helpful. It's always great to hear such wonderful feedback and it shall be relayed to our support team! Regards, Adele

Hello Michelle, I see you are based in Ireland the same as me; so nice to hear such a terrific review from a neighbour! I'm delighted that you are finding the system easy to navigate and good value for money. We aim to please! I hope that we continue to save you time, so that you can concentrate on the important things; like your happy guests! Thanks for leaving us this great review. Regards, Adele

Hi Simon. We are happy to hear that you are enjoying the system and we would like to take this opportunity to say thank you for your honest and helpful feedback. We have taken your comments on board and will use your review to make our system even better.

I also thought I would mention that you can add reminders and alerts by clicking into a booking and then click "Add new alert". You can also click on a date in the calendar view to leave a note on a particular date as a visible reminder.

Additionally we are developing a guest register that might make bookings for larger groups easier to manage. Keep an eye on the booking blog for updates on that functionality..

Many Thanks
Adele

Wow Andreas, how lovely to receive such spectacular feedback! Delighted to hear that the system is working so well that there's absolutely nothing you would change about it. We hope you continue to feel this way but you know that our awesome Support team is always there to listen should you ever find anything you'd like changed or improved. Thanks so much for taking the time to leave your review. Regards, Adele

Hi Louise, we're delighted that you have found the transition to Sirvoy so simple and that our customer service have been able to help you to get up and running. We're always happy to hear your feedback about what system updates would improve your overall user experience so do let our Support know and if it's something that would benefit everybody, it will get added to our feature wishlist for updates in the future. Thank you so much for taking the time to leave us your review. Kind regards, Adele

Hi Jeanette
Thanks so much for your review. Really happy to hear that you are finding the system easy to use and that our customer support is giving you all the help you need. Regarding your two requests; the wish to upload extra photos and for the home page - these are currently under development at the moment so please bear with us. You can contact Support anytime for an update on this if you wish. Many Thanks Adele, Communication Manager

Hey Maria, what a terrific review. We're really glad that you are finding the system easy to navigate and that you're making good use of the live chat. If you need an easy way to access email addresses I would advise you export them through the Export function (go to Settings; Your Account; Export Function) and they will be listed with some other basic information in a spreadsheet in a very easy to read format. Hope that helps! Thanks again for taking the time to write this review, Adele Worden, Communications Manager

Hi Ann-Christine, we appreciate you taking the time to review Sirvoy. We set out to build a very user friendly system and we're glad you feel that we have achieved that. Regarding the customer register this is on our to do list so please continue to be patient and hopefully this will be fixed in the near future. Regards, Adele

Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!

Hi Michael, thanks so much for your review. Regarding your comments on the calendar, we are working hard to continually improve our system so please bear with us. Our promise is to incorporate client feedback where and when possible and every month we release new features and software updates with increased functionality. We are delighted that customer service has been able to answer your questions and provide support when needed, and they remain at your service whenever required. Warm regards, Adele

Hi Terence

Thank you for your recent feedback and your comments. We are delighted that you are finding the updates a continual improvement and that support is meeting your expectations. I will be sending on your suggestions to our development team. Your request for an easier method to print the booking and arrivals list has been requested by others so this will be on the devleopment list. We will notify customers when this has been released.

Regarding the non arrival of some faxes, we have spent a lot of time investigating the matter. It seems however, to be down to a routing issue which is unfortunately outside of Sirvoy's control. Be aware however that we are continuing to look into the problem.

SIncerely
Adele Worden
Communications Manager

Hi Mie, thanks for your lovely feedback; it's nice to hear that you've found Sirvoy easy to use. We say it a lot, but you are the real authority, not us!! Sincere regards, Adele

Hi Alba

Thanks for taking the time to write your feedback.

Your request for an app is something I will pass onto our development team and also your wish to restore deleted bookings.

Thanks again for your comments!

Sincerely
Adele Worden
Communications Manager

Hi Chris, we really appreciate you taking the time to write your review and also your feedback about possible system improvements. I have sent these on to management for their review. In the meantime, we are delighted that Sirvoy is proving to be invaluable to your business and that you are finding our support team to be both responsive and helpful in resolving any queries. Many Thanks, Adele

Hi Therese

Happy to hear that you've been finding Sirvoy a helpful tool over the past year or so.

I thought your request to change the languages on the booking section/invoices was a really good suggestion. I'm sure that it could be helpful to other users also so I am going to send that on to our developers for their feedback. Additionally your comment on setting different pricing.

Your advice and wishes really go a long way to helping us improve so always feel free to drop us a line and let us know what we can do better.

Thanks for taking the time to leave us your very positive review.

Sincerely
Adele Worden
Communication Manager

Hi Arous

I must say that I was so intrigued by the fabulous name of your hotel that I went online to have a look. It is indeed, as magical as it's name suggests! The next time I am in Bulgaria I will certainly be looking it up :)

I want to express my appreciation for you taking the time to write your review. It is lovely for us to hear such great comments and for our designers to know that they are doing a good job especially when the feedback comes from someone in the same line of work.

If there is anything you ever feel we can improve on however, we would always be happy to hear from you as it is very important to us that we continue to better the system in line with the needs of our hoteliers.

With Thanks
Adele Worden
Communication Manager