Universe

Great DIY event ticketing solution with ability and resources to improve.

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

Love! But could use some updates that take our business model into consideration.

Not as good as the rest

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

We love this software and would t be able to do what we do as effectively without it.

Great ticketing system, easy day-of-event checkin

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.

Customer service is great- super love the relational aspect.

Great customer service.

I love the customer service and the look of everything. There are still glitches.

It's easy to use, and looks great.

Universe has been a great resource to add events and link to our website.

It's a great software and super easy to use. The interface is clean, simple and easy. The ability to connect the event to your website and link it up so your clients can easily head to the event page and purchase tickets benefits everyone involved.

Using Universe has been an incredible experience from top to bottom.

Major Glitches

I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Aplicación m nueva para redes sociales

Good customer service

The customer service was excellent. The replied to all my concerns.

However I found it much clunkier to use than Eventbrite. Maybe if I were entirely digital, didn't need a printed guest list, only checked people in online it would be better for our use.

The dashboard is cluttered with non-essential info, in my opinion. Single cancelled tickets take up as much space as an upcoming event.

EventBrite Facebook integration works much better, shows right up as an upcoming event on the Facebook page with one click.

EventBrite automatically sends us a check when the event is over. Universe, i must log into the account and request the funds.

The editing of an event in EventBrite is simpler; it doesn't require as much scrolling as the image heavy universe editing window.

I'm sure for some people Universe is what they are looking for. I have switched back to EventBrite.

Universe has been fairly seamless to integrate into our ticketing operations.

The ability to be our own box office

Great Service - Best I have tried yet

Pros: I have used a lot of various ticket software over the years. Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing. They have great integration with our website, and the social-features for promoting my event were amazing. I feel as though its a modern take on ticketing, one which really works well with how people discover and book events.

Cons: overall a great experience. I think the biggest thing for most people is concern over learning a new piece of software, however I had no problems - the Uniiverse team was there to explain everything I needed and answer any questions I had!

Overall Experience: Great, we'll definitely be using Uniiverse again in the future!

The Best - Seriously!

I've used pretty much every event/ticketing site out there to organize events, and I'm so happy that I found Uniiverse. Their site is easy to use and browse and setting up events is simple - plus, they took a smaller cut of my ticket sales than any other site including EB ever did.

The reason I switched to Uniiverse over other ticketing set-up sites was that they let me embed a 'buy tickets' button into my site that kept visitors on my website rather than rerouting them to EventBrite's page to buy (or to another site like that). Plus, their customer service was SUPER fast when I had a question - thanks, Ben!

I was super happy with my experience, and I'll definitely be using them again! A++++++!

Amazing Product! Check ins are flawless, easy to use app, and staff is next to none

We embeded our ticket sales right on our website with no redirection to the Universe web site!

Love it! Our small fundraiser, through the use of Universe ticket sales and the media links, we were able to put on our web site via widget, doubled the size of our originally planned event.
A complete success...

Great site, Excellent service

We are using Universe for the first time to handle all the ticketing for our film festival. I wish I had known abut this service years ago. Their site makes it easy to create and track events. Their customer service is excellent. Syracuse International Film Festival highly recommends this site.

The best ticketing service out there.

Seriously the best ticketing software out there.

Super simple to set up, to integrate, and start accepting payments.

Have been organizing large events for the past five years, and have tried EVERYTHING. Ticketmaster, eventbrite, eventjoy, ti.to, eventful, bizzabo all of them are not as good as Universe.

Recommend highly!

Hopefully they will produce event apps one day - or sell event apps to event hosts to offer to attendees.

Above and Beyond

I have not used Universe before but I am glad I decided to use them for our upcoming event. Patrick is my rep and he went above and beyond to make sure that I was able to get the full benefit of the site. I wasn't able to figure out how to post my event link on my Facebook page and he went ahead and did it for me. So far I am very pleased with my decision to use Universe. I will post another review once our event has passed.

We just switched to Universe -- great decision!

Universe is so intuitive, beautiful, and user-friendly for our staff as well as our audience. I was so impressed while looking through their site that I registered on-the-spot! Props to everyone at Universe. We are very happy to be their customer.

I have used Universe for 6 events. Love you!!!

Easy to set up. I like that I can make changes when needed. It is easy to check the progress of an event. I never have to worry about the money part of an event, because you take care of that. Very user friendly!

Very easy to use platform.

I find the majority of ticket sales happen the week leading up to an event. Universe is the easiest to use platform which comes in handy when you have to check for sales updates, pull reports, and update ticket prices/capacities. The support team is always available when I need them and are happy to suggest how I can get more out of the platform.

No response from customer support, and no number to call

I had a event 9/30 -10/2. When my funds were available I transfer them to my bank account. I received the funds for one day. but the other days no funds were received. When I go to my dashboard it show $ 0.00 are available. I am still waiting for a response to my email. I am unlikely to use this service again.

Easy, Gorgeous, and Effective

The title of this review says it all. It took me all of 10 minutes to set up my event online and it came with a really beautiful custom page. I really liked how I could sell tickets right off of my Facebook page. I sold out faster than I ever did when I used Eventbrite!