SuperSaaS

Avantages

Das Tool ist sehr flexibel anpassbar und der Support ist fantastisch. Man bekommt immer sehr schnell fundierte Antwort und ich habe sogar mehrere Male erlebt, dass eine Supportanfrage innerhalb weniger Tage zur Implementierung eines neuen Features geführt hat. Besser geht's nicht.

Inconvénients

Ich sehe keine wirklichen Nachteile. Man braucht etwas technisches Verständnis und Geduld, um es einzurichten, aber dadurch ist es auch absolut individuell an fast alle Szenarios anpassbar, was ein absoluter Vorteil ist.

Avantages

Cumple con todas mis expectativas respecto a gestionar citas con facilidad

Inconvénients

La experiencia en móvil podría optimizarse más, a veces se siente muy lento.

Avantages

Very configurable, yet human readable. We evaluated other software and found they lacked easy to read settings. With SuperSaaS, you can just read a sentence in the settings page and understand what it will do. With other software you have to look up in a help/knowledge base what a toggle will do. It is clear that the designers of this software wanted to create a flexible tool that was good at a certain feature set. Also the technical support is very responsive. Within the same day I will usually get a reply from their team, often it feels from one of their programmers. This is different than other calendar systems which may reply even faster, but it is not a useful reply if coming from a level 1 tech support. With SuperSaas it does not feel like there are levels of tech support, just the fastest possible clear answer/resolution!

Inconvénients

The interface looks like an old version of Google Calendar. I often have to tell people that while it looks like Google Calendar, it is not, and that it has many powerful features. The interface could be updated to be more modern. I know that they have updated the interface once before because in the settings there is a "classic or modern" toggle. I am already using the modern interface option but it looks very old.

Avantages

I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing signups for classes (whether for fee or free; with waiting list or not; with bookings to be approved automatically, or requiring admin review; etc.), to managing bookings for meeting or rehearsal rooms or other resources, along with a flexible suite of automated email/text confirmations and reminders, is a tremendous help and time saver. And, when we went live with our SuperSaas schedule, both our staff and volunteers gave it great reviews for ease of use and reliability. Finally, one of the greatest calling cards for the SuperSaas software is their support staff: they are excellent - responsive (by email), helpful and nice.

Inconvénients

Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is and how it works, and there are extensive support articles available which not only help answer some of those questions, but sometimes illuminate cool features/opportunities of which you hadn't been aware, but, if you're trying to do anything that's off-center from the software's primary use-cases or functionality, it can been a bit confusing. The good news is that the support team is available and very helpful.

Avantages

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

Inconvénients

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Avantages

I have researched well over 200 scheduling systems in depth both programmatically and "out of the box". There is nothing that compares with this system. The peace of mind I get from it's ease-of-use and reliability is worth it's weight in gold.
I am always impressed with the absolutely amazing response time to questions or problems ( The problems were nearly always my mistake!)

Over the years they have been researching and implementing improvements consistently. They really seem to care about their company and its reputation and are willing to work hard to meet that goal.
Plain and simple this is a good product and very inexpensive for what it provides

Supersaas rocks

Inconvénients

There is only one global time zone setting. While clients can see their own time zone in emails and on the scheduler (they can see their time zone only after they click on an available spot), I wish there were a simpler way for both clients and staff to be able to "one click" the whole system to a different time zone. Trust me, this is NOT easy to do programmatically.

Avantages

Ease of use and availability to clients at all hours. Ease of changing hours. Choice of colors. It's nice to have the ability to look at past and future appointments as well as current appointments.

Inconvénients

Administrator cannot put in e-mail of client on the admin screen. Feedback from clients that it isn't user friendly on their phones.

Avantages

Supersaas offers great flexibility for creating a variety of scheduling methods. Their color schemes and formats are current, attractive, and workable.

Inconvénients

The program is so versatile, that I sometimes forget how to access everything. But, if I'm in a hurry and don't want to "figure it out for myself," support team answers my call for help in minutes. As we are in completely different time zones, I can't figure out when they sleep!

Avantages

- the download feature and
- the way that you can change the layout, look and messaging

Inconvénients

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

Avantages

The best part of this software is that is free to start with.

Inconvénients

The worst part of the software is that if it is used too much it costs money.

Avantages

There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day.

Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time.

I run a guitar teaching business and the students show up to class more often and have gotten much better results in their playing thanks to the email reminder feature in supersaas.

In fact, I even created a second schedule so that I can get reminders of upcoming consultations for new clients so that I never miss an opportunity to grow my business.

Supersaas has saved me hours and hours of work I would have spent manually checking every appointment. For a sole trader like myself I was able to use supersaas for free for quite a while and when I did have enough bookings to qualify me to have to upgrade I was happy to pay as the fee was tiny compared to the headaches that I have been saved from thanks to the supersaas software.

I almost forgot, I have had to contact supersaas for help on about 3 occasions and every time the staff replied back quickly and gave me help.

Inconvénients

I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see.

Avantages

This program is really easy to use! I use it to keep track of all of my music gigs. It’s great because it helps all of the members of my band stay organized and be able to easily track our upcoming performances. We’ve been really happy with this scheduling system and are happy to stay with it in the future.

Inconvénients

It would be nice if there was a way to track repeat clients who book us for multiple gigs. This may be a feature that we just haven’t discovered yet. So, if that’s the case it would be great to have customer on-boarding to make sure we’re using the software to it’s full capabilities.

Avantages

It is easy to set up new sessions and easy for the users to book
The customer service is immediate and keeps you informe d with what they are doing

Inconvénients

Nothing negative to say!

Avantages

Easy to use, easy to customize tool for online scheduling. No matter what your area of service is, you can still tune supersaas for your needs. There are levels of users, options for email and sms reminders, plugin for integration with wordpress, easy calendar management options. In addition, the tool integrates with many other tools via Zapier which makes it very easy to connect with existing CRMs and other tools

Inconvénients

The admin interface is a bit rough..might be made to look a bit more professional :) But on the other hand, thus it looks extremely simple, so that might be on purpose

Avantages

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance.
Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information.
The sophisticated form builder allowed us to capture all the information our employees need to do each job.
The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar.
We are currently developing a custom iPad application to tie the booking system into our accounting system.

Inconvénients

I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

Avantages

Ease of use .
Simple layout.
very less efforts on Admin to set it up.
The features.

Inconvénients

The notifications and reminder method can improve.
Reporting Features can be better
They don't support corporate billing

Avantages

The schedules are easy to create and cover most options that are needed to receive and store relevant information. The forms are simple and serve the same purpose. The automatic creation of links for accessing the schedules and forms makes for easy application on websites, emails and Facebook. it's flexible and constantly expanding with new functions. The support is outstanding. It's the best support I have ever received from any provider of any systems.

Inconvénients

The only thing that I find awkward is changing the time on desktop when making a booking. In the mobile version the time has a carousel window to select a time but with desktop I need to type in the time change. The date has a calendar window to choose from but the tim e doesn't.

Avantages

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Inconvénients

Honestly, not much to say in regard to things we didn't like about it!

Avantages

Ease of setting up customers, ease of use for customers. Clean look for end users.

Inconvénients

Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer.

Avantages

Easy to use and simple for clients and administrators. I've been using it for years and HIGHLY recommended.

Inconvénients

I send in too many email requests and often referred to the manual. Would have liked a little more support (but understand your business model)...

Avantages

This software is very quick to learn and easy to use both for me as an Administrator and for my employees as program users.

Inconvénients

It seems as though my Service Providers fall off the authorized user list if they don't work for a semester. I have to check each semester to make sure all of my employees are still listed and add those back who have fallen off the list.

Avantages

Web-based, super flexible, easy to use. The Paypal integration makes life much easier for me. I also download my booking information and analyze it in Excel. Very useful.

Inconvénients

None to speak of. The software has really met my needs. I find the pricing reasonable and the customer service to be quick and helpful.

Avantages

I like the fact that you can see your name on the schedule where your booking it. Also being able to see the whole week of bookings was very helpful.

Inconvénients

Not being integrated with my billing and charting software meant more work for me.

Avantages

Easy to use, clear and available to customise many different booking options.
I have been using it for 6 years but would like to see more frequently improvements

Inconvénients

Not having enough colours on each schedule and not being able to merge calendars with different schedules.
Clients cannot book multiple classes as shopping basket is not available.
Need to work with other payment systems (world pay....

Avantages

I like that it’s easy to use and that my clients can create a login and book appts for themselves.

Inconvénients

I think it could look better and that the UI could use an update to be more inline with what users expect to see in 2018.

Avantages

One important part of this product is the fact that our users find it very easy to use. I create schedules and it is a very easy and simple process to get the job done efficiently and just the way I need it to work.

Inconvénients

I have not found anything that I do not like about the SuperSaaS product! The SuperSaaS team who designed this product has done a great job of making it a great tool.

Avantages

What I like most about the software, is that SuperSaas incorporates a lot of functions that makes it clear that they listen to their customers. SuperSaas can handle scheduling needs for a lot of types of businesses. And there aren't many options that I can think of that aren't available. But when I do think of them, SuperSaas customer support (fast and helpful), usually provides me a very good alternative solution to my problem.

Inconvénients

The only thing I like least about this software, is that the website navigation has a bit of a learning curve to it, and not all of the sections are obvious to get to. But once you've found them, you can customize just about everything you can think of, which is a plus.

Avantages

The software is easy to use, allows for multiple users. We have various tenants in our building and this software makes it easy for them to schedule meeting rooms. It takes a huge load off one or a couple of people to be responsible for the schedules. It also allows the option of keeping certain meeting rooms private and only available to those who have the link to that room can schedule it. I like that you can schedule events right up until the time so that if an impromptu meeting arises, if the room is available, you can block off the time for your meeting. I like the customization piece of the software as well: adding multiple meeting rooms, designating times available, as mentioned, multiple users. We did finally upgrade to the 300 available meetings as we kept running into the limit of what can be schedule, so were adding several meetings every two or three months. Now we can add the recurring meetings for the rest of the year. If they change, we just delete the series.

Inconvénients

Honestly, nothing comes to mind of what I like least. It works well for us.

Avantages

That is integrated with my website calendar seamlessly

Inconvénients

limited financial connectivity, like working with banking POS systems like Moneris

Avantages

It does the job solidly and doesn't promise beyond what it can deliver.
If you are willing to put the effort in it is pretty flexible.
Fair pricing.

Inconvénients

It looks awful - a recent refresh helped a tiny bit.
No bulk editing of customers - so a change can require accessing hundreds of customers individually.
Occasionally confusing language - eg the use of the word credit (it seems to me) to describe both money paid in advance and the value of bookings allowed to be made on tick.
Glacial development pace, but at least there is development.

Avantages

Useful and extensive reports, Easy to use, Great support (fast and helpful), It has never failed or crashed, Endless features and integration options, By far the cheapest option without excluding features, Online help info is simple to follow and extensive

Inconvénients

Limited ability to customise the look and feel and reports and carry over of custom note information isn't included when using the service schedule,

Avantages

The best customer service - they are so quick (responses within the hour, sometimes within minutes!), and always provides the answers I'm looking for.

Inconvénients

Some functionality is clunky. We offer lots of series-classes that students must sign up for all sessions the functions available to handle this doesn't fully fit our needs, so over the years we've added in some manual workarounds. There also isn't a "shopping cart" option for students to add several items and check out and pay at once, they have to pay individually which is clunky for our users.

Avantages

I love that people can make their own appointments for our spay/neuter clinic without having to call us to do it for them (unless they don't have a computer). I like that I'm able to download clients so I can email them as a group.

Inconvénients

The software is not intuitive for some people. I'm used to it now, so it's not a big deal. One thing that is awkward is when I need to change an appointment that contains a form. I have to save the change and then go to the appt again to change and save the form. People complain because they don't notice that a slot is full by the different color; but really, I'm not sure you can do much to help the 20% who don't get it.

Avantages

The flexibility to create and maintain many different types of booking schedules and configure them exactly to our needs. It is functionally very rich and the support staff are very quick and efficient in answering any queries.

Inconvénients

I'm struggling to answer this question. There is so much configurability that I've yet to find a gap.

Avantages

It is easy to setup and can be Integrated in a web page.
As the old system we had use was not available anymore we needed a new system that was easy to setup and found this.
Very fast response on support. I had it setup without https and was helped instantly when users were complaining that the script was recognized as unsafe. Followed the help to change to https and everything is back up running.

Inconvénients

We are happy with the functionality. I do not our use is very advanced but it is grate for our purpose.

Avantages

Supersaas is easy to setup, customize and use and is very affordable

Inconvénients

Graphically it isn't the greatest, but other than that no complaints.

Avantages

Flexibility of use and flexibility of pricing, with payment according to volume used, which makes it ideal for small and growing businesses. Easy to use for our customers.

Inconvénients

We would have liked to have more colour options for the different classes that we set up.

Avantages

Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients

Inconvénients

Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time.

Avantages

I like this software because it is easy to use, easy to configure, and it has many features that work well with my client base. The web based service makes it accessible.

Inconvénients

I do not like that the credit system is not as dynamic. I wish when I cancel bookings, the credits return to the customer. As well, when I reduce the number of hours booked, the credits return to the customer automatically. I wish I could get reports for individual customer/clients about the number of credits they use up in a month.

Avantages

I found it very easy to set up a booking system and then tweak as needed. An option to link to PayPal or Stripe makes it easy for clients to book and pay in on go.

Inconvénients

I don't like the view of the calendar on the client's page as the available times are blank and the booked times are coloured in with the times shown. This should be the other way round as it looks like the booked slots are the ones available but obviously, when clicked on, they won't open to book. It is handy for the administrator as I can see the times and names of the clients but the clients can only see the coloured spaces and times (not names for data protection). I have emailed as a 'suggested improvement' and hope that SupersaaS can rectify it soon. It is the only think I don't like about the system.

Avantages

I used this software to automate the process of signing up study participants for my PhD research studies. It saved me tens of hours and countless emails and phone calls (not to mention the frustration that accompanies that process) with potential participants.

It's great that participants can find times that are best for them and sign up without ever contacting me. They could also change their booking or withdraw without any hassle. My study also required multiple sessions, which SuperSaas could handle.

Automated booking confirmation emails and text message reminders are another great, time saving feature.

The price is very fair for the time and stress it saved me.

Highly recommended!

Inconvénients

Dealing effectively with multiple sessions took some work / trial-and-error / creative thinking. I think this was only because I had specific requirements for timing and order of the sessions, which the software didn't specifically cater for. It did end up working very well, but required clear instructions to ensure participants didn't sign up to sessions in the wrong order.

I'd like to see a more polished user interface. What my participants see is certainly functional but it would be nice if the design of the booking page could be more modern and customisable.

Avantages

Integrates seamlessly with PayPal, no coding required. Ability to set up a complex schedule that tracks and accounts for multiple resources when the client schedules the service they want made this the perfect scheduler for my client.

Inconvénients

Some of the features I set up were not as easy to find when I need to make a change due to the many screen. I like the complexity but would like it to be easier.

Avantages

Everything can be set up online and implemented in your own website. All rooms/spaces can be adjusted to your needs for duration, pricing, opening hours and so on. You can create your own forms for optional information needed from users.

Inconvénients

Setup needs a long time to get to know where you can find all the features.
Pricing is also based on number of appointments. In our case we have a lot of own appointments in our rooms which would induce a high cost without generating any income from external users.

Avantages

Price seems very reasonable. Most impressive is the prompt replies of customer support. Service goes a long way. The software itself does a great job of booking tennis courts for our small club and we have rarely had any issues. The uptime has been 99.99% for us for the past couple years and the downtime was due to our own internal issues, not SuperSaaS.

Inconvénients

The interface seems a little dated and could look more appealing or updated.

Avantages

It's great functionality and it's cus support- if there is something you want to do but can't figure out how, you can just email them and they respond very quickly.

Avantages

That you can use the software for any case of on line bookings. For appointments, to space renting, excursions, events, doctors and so many other.
It is quite parametrical so made to serve all needs. No need to do anything. Quite interactive. Can be controlled from any part of the world.

Inconvénients

I believe that calendar appearance should be improved. So far I am using the free version (quite generous) and have no comment to the paying version which is possible a lot better.

Avantages

simple to use! We are able to schedule our appointments as we go!

Inconvénients

I have not had time to dig in too much, since our needs are pretty basic, but I would like to have the abnility to have clients pay through the system... Im not sure if that is an option at all!

Avantages

Support is excellent and especially appreciated by a nontech person. The features are extensive. I especially love the way you can set up the process to allow forms to be completed before the appointment is set. This was a critical function for our needs and a definite selling point. It is also very secure.

Inconvénients

If you have never done anything like this before creating the correct schedule can be confusing until you understand what your needs are and what is described in the instructions. There is a learning curve with that.

Avantages

I am able to make a very clean and easy to use calendar schedule for my clients to book an appointment with me. It is idiot proof for clients who are somewhat challenged by computers and online forms.

Inconvénients

I found it a little confusing to configure it the way I wanted to. Support did come through promptly and cleared the confusion.

Avantages

Niet duur, kan er zelf volledig de controle over houden.

Inconvénients

Mijn klanten blijven het niet gebruiksvriendelijk vinden, hoezeer ik het ook aanpas; ik maak voor hen de afspraak.