SuperSaaS

Avantages

Not expensive
User friendly
Easy to maintain

Inconvénients

The userinterface is partly customizable

Avantages

Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Inconvénients

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

Avantages

This program has allowed our entire team to stay connected as we make appointments and follow up on our market events. It's easy to operate and can be used across multiple events and markets. It's has absolute improved our productivity, communication and business success.

Inconvénients

Really no negatives on our end. It's clear that the software has so much ability than what we are using it for but we are extremely happy with the product.

Avantages

As a small Personal Training and Fitness Studio, I like that I can cap the number of participants in my classes off so they don't get too crowded and make for an unsafe and workout.

Inconvénients

Currently, each class I run has a description in it. I would like the option that you could click on a button or houver over the class title to get a description rather than have it there every time.

Avantages

It takes some time to navigate and get used to setting up, but once you do it is really great. You have complete control of the schedule you create. The URL, the number of time slots, the times, the capacity, the users/superusers etc.

Inconvénients

The worst thing I have experienced using this site is there is no way to speak to someone by phone however when you e-mail they do respond very quickly. I cannot think of any other cons in my experience.

Avantages

works just fine. Had a support issue - sent an email - had an answer within 30 minutes. - then another 3-4 emails back and forth - quick quick quick! - Resolved my issue with their help same day. I'm happy - my client is happy - say's it all!

Inconvénients

Would love to see live chat support - but if the email support is so fast, then it may not even be necessary.

Avantages

Easy to configure with 100% up time. Easy user interface and very configurable. Most people this it is bespoke software and are unaware it is 'off the shelf'.

Inconvénients

It would be good to have full integration with Outlook Calendars. Multiple calandar integration could be improved from a user prospective

Avantages

It allows a good number of functions also with the free plan

Inconvénients

It could be more intuitive and user friendly for the administrator

Avantages

Ease and ability to use. Very cost effective and reliable.

Inconvénients

Somewhat limited on creative scheduling.

Avantages

Easy to use for both administrator and client. A big plus for the iCal icon to sync the date into an outlook calendar or whatever.

Inconvénients

Would be fantastic if a certain number of created groups and not just one or all could access the schedule at the same time and leave some groups for a later period. Would save the blocking of those needing to wait. No big deal but still....

Avantages

I really appreciate being able to set up a system that lets my clients (students) book lessons on their own and pre-pay for their booking. SuperSaaS offers a lot of customization options which work really well for my company.

Inconvénients

I don't like that SuperSaaS counts each student in a group class as a booking. This bumps up my subscription package needs considerably. Everything is great if there is one student who books a one-on-one lesson, though.

Avantages

Easy to use, very customizable. I used it to schedule time in my computer lab at a middle school and the teachers found it very easy to use and access.

Inconvénients

I can't really think of anything bad to say about it. I really like the program. Everyone who used it found it easy to access and use.

Avantages

Supersaas is so easy to use and responsive, it's very seldom that I have a problem with the program. When there is a little glitch - normally user error - a quick email to Customer Support results in a timely response and resolution.

Inconvénients

I can't email directly from the program.

Avantages

Very Easy to use and the price is very reasonable. Also that it is not automatically published so we can be selective as to who we give the link.

Inconvénients

More appointment reminder options. And a memo area to remind those that sign up of the cancellation policy.

Alternatives envisagées 

Pourquoi passer à SuperSaaS

Avantages

This program (Room Scheduler) was extremely useful in our school setting. Staff could book out computer labs; conference rooms, library, Chromebook stations, etc. at a click of a button. Staff had access from wherever they were. Top notch scheduler! SuperSaas renewed automatically (yearly) so we were ready to go each September.

Inconvénients

This program ran perfectly for everyone, no issues at all.

Avantages

Great product at a great price. Really easy to use and quite flexible. Easily scalable. Easy to maintain and modify to suit your needs. Basically does what it says on the tin.

Inconvénients

Perhaps the user interface is a bit dated? Remembering how to navigate to a specific administrative function after months of not having done so. But, this is common to all software.

Avantages

That you can set different parameters. And you can download list for each day. That you can download a list of all of your volunteers and also see the last time that they signed in.

Inconvénients

Now volunteers see circles and we have had a lot of complaints about that. They liked the check marks better

Avantages

It served a few fundamental needs: ease to setup (once I learned the language), ease for members to rsvp, I could put limits on class size, and rsvp were anonymous to other members.

Inconvénients

the instructions were very 'wordy' and a few years ago, when I started using it - setup was very NOT intuitive. So, it took patience.

Avantages

Most customers say its easy to create a user and log into. Nice application at low cost. Very intuitive.

Inconvénients

Administration or Superuser on mobile devices are not satisfactory. Happens that appointments gets deleted -witout notification. Sorry.

Avantages

Ease of use for medium internet savy people.
Dependability of online presence - and ease of access

Inconvénients

That it would automatically link to cloud based printer when updated -- small issue.

Avantages

I like the fact I can expand to paid if I need to and also go back to the free version when I require it.

Inconvénients

Starting to look a bit old fashioned now. maybe an updated front end would be great. with choice of colour schemes.

Avantages

i like the fact that we can strategically plan out our days by having the reservations ; it helps allow more/less walk ins depending on our day

Inconvénients

-cant see past a certain time frame of reservations
-not all show up with info regarding client
-some dont show up that were imputed by a staff member
-blocking scheduling should be easier

Avantages

I don't have to manage my class rosters. It saves a ton of work on my end. Now I'm using it to collect tuition which is even better

Inconvénients

I wish it could do reservations for my boarding kennel too but I haven't figured out a way to make it work for that.

Avantages

The flexibility it offers, everything is customizable to fit my business. Plus, my tech guy was able to integrate it into my website easily, so my clients have a seamless experience.

Inconvénients

The same flexibility that I love also creates a learning curve. There are a lot of options and settings to manage when first setting up, but that's part of the power of Supersaas.

Avantages

Quick response from Customer Support, easy configuration of resources (in my case, boats for a homeowner's association), quick setup of authorized users, and interfaces for smartphones, tablets, and PCs.

Inconvénients

This is more of a "wish list" item. With multiple administrators, it would be nice to have an audit log of changes made by administrators.

Avantages

It is easy to update to reflect changes to my business so I can add new pilots and new planes very quickly. I can see my bookings in day, week or month format. I can choose to see just one plane or every plane.

Inconvénients

I would like to have an option to allow my pilots to book standby planes in the event that the plane they wish to fly has been booked.

Avantages

It has an API, side-by-side view of multiple calendars in "Day" mode, and wonderful support. I was a little hesitant about buying an online subscription from an overseas company (I'm in the US), but the email support has been prompt, helpful, and great.

Inconvénients

Interface could be a little more 2017 with drag-and-drop and active interface.

Avantages

I liked that it was able to do everything that I've required of it (so far). The customer support was very nice and timely as well.

Inconvénients

It's not very intuitive to navigate and the interface could definitely use a facelift.

Avantages

When I write a mail for support, I have answer the same day.

Inconvénients

That it isn't possible to write a mail to all the subscribers of a lesson (for example when the teacher is sick, you have to copy paste all the email addresses).

Avantages

Easy to use program that allows students to effortlessly make appointments.

Inconvénients

I've noticed that the mobile interface is not user friendly.

Avantages

We use this on a website, where clients choose their own appointments, which we then confirm. It is easy for both clients and us to use. All the information you need is entered by the client, which saves a lot of time when it comes to invoicing. Using SuperSaaS enabled our business to reduce an FTE!

Inconvénients

I never could figure out how to get the client entered data to print out larger than about 8 point.

Avantages

Lots of features and great and very fast support, the saas is fast and everything works, so I would recomend it.

Inconvénients

The user interface is not easy and sometimes not logical, this could use some work, however the most important thing is that it works great.

Avantages

Es muy fácil de parametrizar y permite una parametrización muy flexible y adaptable a todo tipo de usuarios

Inconvénients

Es mejorable la configuración de restricciones complejas ya que la flexibilidad que ofrece no permite ajustar demasiado.

Avantages

I have used the product for over 7 years, and have been very satisfied with the functionality, the prompt customer support and had many of my clients comments about the ease of use and convenience.

Inconvénients

It would be nice if reminders could be set up to specific clients looking or time on my schedule say when I have cancellations.

Avantages

I used this SuperSaas during pandemic in our church and it's reliable when it comes to online reservations. It's very easy to configure and to setup.

Inconvénients

The reporting tool is very limited. Sometimes it's so hard to view the lists of names in the reservations textbox. With limit number of reservations based on the plan.

Avantages

I can tailor the product's features to provide the best scheduler I can imagine. My clients as happy with it.

Inconvénients

When I want to change a feature, it can take quite a bit of searching to find where it is located in the list of features. The logical structure of the list is poorly thought out, and there is no alphabetic list of options.

Avantages

It supports different events including reservation, booking, appointment. This means that the software is not a single purpose and can satisfy a wide variety of needs and customers.
It provides good flexibility for admins to automate reservation and payment at the same place.
The forms result export support UTF-8 encoding which can be used for the Arabic language.

Inconvénients

It needs some knowledge of working with the software. The user must understand the differences between Resource, Capacity, and service. It is right that they have described the differences, but It needs time for reading and understanding and it takes time.
The form designer is elementary and needs a lot of enhancements. I expected a more advanced form designer. For example, there is no uploader facility for uploading pictures in Comment (HTML) field and the user has to enter a direct URL of the picture.
Right to left languages is not fully supported also.

Avantages

This is able show multible thinks on the same view. If needing two or more rooms at the same time, it's easy to see at when the all needed rooms are available.

Inconvénients

Access details: If selecting
- Anyone who knows the web address can see the schedule, no login required
- Anyone who can see the schedule can add something
Then is not possible to select
Anyone who can add something can update or delete their own entries (requires users to create an account)

This could be solved by allowing the user to add his own email to the reservations as "quick registration". The calendar would then send an email with a link to edit the reservation. In this way the occasional use would be easy and still in control so that others can not edit or delete the reservation.

Avantages

Easy to use, easy to configure, gives users and administrators good visibility.

Inconvénients

Cost. For the features and functionality we use, the monthly cost is high, especially in high-volume months.

Avantages

I like that I can have multiple calendars for different locations, and that it syncs with my google calendar

Inconvénients

I don't like that when scheduling a special day, you can only have one split, meaning available 4 - 6 and 7-8. Sometimes I need more splits than that. Also, I wish they would design a quicker way to schedule "special days, and that the overall look would be updated.

Avantages

You guys have thought of everything. A lot of the other appointment schedulers seemed like they had a particular end user in mind who would only need certain functions. I wasted a lot of time trying out their platforms to find that there would be one thing I need the software to do that theirs just wouldn't do. SuperSaas has a way to do everything I need. Also, your technical support was much more responsive and helpful.

Inconvénients

The setup was sort of confusing. There are a lot of links withing tabs within pages. Sometimes I couldn't remember how to get back to the page I had been on before. I think some video tutorials with someone speaking and showing you how to navigate the different parts of the configuration process would go a long way. I was even missing certain features you offer because I didn't realize they were there. Also the layout feels very Windows 2000 if you know what I mean. The visual could use an update. It just looks out of place on my modern website.

Avantages

So far I have been able to create any kind of schedule to meet any needs I have. It's very customizable. I also like that I can upgrade and downgrade (or even cancel) my subscription as my needs change.

Inconvénients

Very little. Perhaps the large number of options is a little overwhelming, but it's not hard to figure them out.

Avantages

The functionalities and flexibility to customize is extremely helpful.

Inconvénients

The software is great for regular appointments, but gets complicated to manage spaces or areas. There could be done to make it a powerful tool for space/area management.

Avantages

SuperSaaS does more things than you can imagine. Price is perfect! Endless customization.

Inconvénients

aesthetics - could use an updated, more modern look but otherwise it exceeds expectations in functionality.

Avantages

Overall, Supersaas is a great appointment and scheduling system. It is extremely customizable.

Inconvénients

It has an awkward and complex credit based way of taking online payments for bookings.

Avantages

1 - I can point people who need to attend my training sessions to the SuperSaaS site and they do their own scheduling work. It has saved me hundreds of hours of data entry over the past five years.
2- When I need to prepare class documents it is very easy to download the schedule data into Excel and create attendance sheets and the like.

Inconvénients

For my purposes, it works great just as it is.

Avantages

We throughly enjoy the ability to have our Students be able to check in and sign up for our courses. Connects hassle free to our paypal account. We can download Students and bulk email them, print class lists and so on.

Inconvénients

Would like an easier interface then what it gives.

Avantages

Easy to use, convenient and very affordable.

Inconvénients

It doesn’t offer multiple options regardless the emails the administrator should receive after appointments are booked.

Avantages

Very easy to work with and is just what we needed for our boat club!

Inconvénients

Would like to see just a few more options regarding informing about changes!

Avantages

Customer support is very fast and helpful. Features are easily customizable. Easy user interface for administrator.

Inconvénients

A few more custom features might be good. In the registration process there are a few stpes in sequence so sometimes people thi k they have signed up when they haven't completed the steps.