SuperSaaS

Avantages

It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Inconvénients

The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Avantages

I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals.

Inconvénients

Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text.

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Avantages

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Inconvénients

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind.

The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform.

The backend interface suffers from similar problems, but at least only admins can see them.
I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Avantages

I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great.

Inconvénients

I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is.

It would be nice to have a few more options for superusers.

Avantages

Supersaas software is different from many other providers, there customers service is excellent, they get back to you very quickly and resolve issues very quickly. They are open to suggestion and if they can implement something easily for you they will. They take on board all suggestions and role out new features each year. It is very reliable and any problems are fixed quickly. The support team respond in plain english and are very helpful. It also integrates well with payment software and zapier.

Inconvénients

Least like is the mobile site, but they are working on features to improve it and also give you the ability to default the mobile site to another screen so you do not have to compromise the look of the desktop site for the mobile site and vise versa. There is also no app, but hopefully that is in the pipeline

Avantages

Ease of Use, The accuracy and time it took to schedule our events. Like that it kept people from double booking time slots.

Inconvénients

WIsh there was a way to add products selection when booking. I would also like to be able to have a better interaction with customer service.

Avantages

The features available with their free version - it's taken all the stress out of my client scheduling. I can accept PayPal payments right on the schedule so clients can pay for their appointment when they try to schedule it. Their customer service is very responsive.

Inconvénients

I'd like to receive text notifications of appointment changes rather than email.

Avantages

The software is user-friendly and easy for an administrator to add and maintain classes/sessions. I like that they maintain the history of the session for a given period of time. It helps when needing to go back and see if a specific person took that session.

Inconvénients

The website can be a bit difficult to navigate if you use it across multiple organizations as I have in the past. Also, exporting a registration sheet could be a bit easier as my only option to create a sign in sheet is to print the report to PDF and have them sign as opposed to creating an actual sign in sheet and exporting the entries to excel.

Avantages

What I love about SuperSAAS is that it is endlessly customizable. We are a small dance club that has a variety of calendaring needs. We have the ability to have private calendars, public calendars and we can collect payment at the time of signing up.

Inconvénients

If you are not a programmer or wired for logical thinking this might be very hard to use and a more expensive out of the box solution would be better. But I was able to program this to adjust to our changing needs so that is is always working for us, rather than settling for a system that is not quite right.
I am finding that users find it challenging to sign in. I manage their passwords and there is no self-service option for passwords.

Avantages

It does everything I need it to do. The thing I like most is the rapid support response. On the rare occasion something untoward occurs, Rep has been my go-to guy for over four years and solves whatever problem quickly.

Inconvénients

I can't think of anything. It works perfectly for my needs.

Avantages

I am so impressed by the responsiveness of customer support. I had a problem with the store function when I added credit card processing through a particular company in that it didn't allow for a "quantity" field. They understood the problem and added the function all within one day. And, as a matter of fact, it was the Director and founder of the company, Jan Faber, who responded and fixed the problem so quickly. I've never before experienced such an amazing response from a company.

I also like the versatility of SuperSaas. I have designed a scheduling application for my dog boarding and day care facility, but I see, with a few added functions, that I will be able to also sell products. By the way, although I have some computer knowledge from years ago in university (I am 69 years old) the program is easy enough to use that I was able to do my own work, which saved me quite a bit in programming costs.

With the versatility of the program, and the great customer support, I believe that this program can be molded into whatever scheduling form is needed. Thank you

Inconvénients

Not being a programmer, I would like to see more in-depth examples for businesses like mine and others at the design level. And I would like to be able to add a shopping cart , as well as pictures, to the shop, although this is expanding the program beyond simply scheduling.

Avantages

Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable.

Inconvénients

The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance.

Avantages

SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting.

Inconvénients

SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times.

Avantages

Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently.

Inconvénients

Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times.

Avantages

What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products.

Inconvénients

What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments.

Avantages

Ease of use and excellent customer service, where things are explained simply and clearly.
Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup.

Inconvénients

Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.)

Avantages

This software is a dream come true for me. For years I used excel spreadsheets to schedule youth baseball players to come to my house to practice. I would receive phone calls the night before or the morning of the sessions, with parents canceling their child's lesson. It was a PAIN.

Now, all I do is set up the slots in Supersaas (along with my rule of no cancellation within 48 hrs of a lesson) and Supersaas does the rest. My partner and I get automatically notified of all activity and we can keep track of open and booked spots.
Supersaas is magical and an incredible time-saver and organizer. And interestingly, I learned about Supersaas from a web designer in Croatia!

Inconvénients

There is a slight learning curve but it's well worth it with the data that becomes available.
Can't think of any other cons.

Avantages

I keep a link in my email signature so clients can book an appointment at their own convenience. I like the flexibility to adjust the amount of time people have to give between appointments and the amount of notice I need for new appointments (e.g., 1 day, 2 days, etc.).

Inconvénients

There are so many configuration options, it can be a daunting task to set up for a new user. It might be useful to supply some common set up templates.

Avantages

Easy to use on desktop and mobile. Price.

Inconvénients

As a schesuling system it did everything I wanted it to do.

Avantages

-easy of use also for not so computer-able population
-many features included

Inconvénients

-time granularity only for 30mins
-length of some fields not sufficient

Avantages

SuperSaas is really easy to use and great for scheduling my guitar classes that I teach. It is also easy for my students to use when they wish to reschedule lessons. This saves me a lot of time having to do this myself and offers flexibility to my students that they really appreciate.

SuperSaas also has a lot of options regarding how you would like to set the schedule up, so there is a lot of flexibility there too.

Inconvénients

I would like to be able to copy and paste classes when it is time to reschedule. I have to do this myself every couple of months which is a little time consuming. I understand there are different levels of subscription, but to be able to more easily set up new schedules each month. would be good.

Avantages

As an admin, making the required changes I need to address our associates is super easy. The entire interface is very user friendly and easy to use.

Inconvénients

In the Pros Section, I mentioned what I like so very much about the software. There is really nothing I don't like about it.

Avantages

We use SuperSaaS as an online booking system for our dog exercise paddocks. I found it the easiest of all the online systems to navigate, it is simple to add options for booking and payments, I can add a message to the registration email, checkout page and on reminders and it was easy to add both PayPal and Stripe to the payment page. The customer support is fast and efficient.

Inconvénients

The default page showing the booked times can be confusing for new users as it looks like those times arre the available one.

Avantages

Takes burden off me. I am the owner and sole employee.

Inconvénients

Esoteric; not intuitive, difficult to find where and how to adjust constraints and parameters. I'd really like to talk to someone on the phone with my questions and concerns. Emailing everything is tough. As a result, I continue as is, rather than improve the setup or even sign up for a more advanced version. (i.e., help!).

Avantages

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

Inconvénients

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.