Crisp

Avantages

Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice.

Inconvénients

Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash.

Avantages

Easy integration.
Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Inconvénients

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Avantages

Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done.

Inconvénients

There are some bugs but I am positive that it will be rectified. The help pages could be more detailed.

Avantages

The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads!
Correspondence time can be saved by a bot with ready-made messages that will never disappoint me!

Inconvénients

Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges.

Avantages

The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

Inconvénients

The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load.

The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

Avantages

It has a generous Free tier with 2 team members

Inconvénients

All the magic happens after $25 month, is worth it but not for my main use case

Avantages

The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Inconvénients

Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

Avantages

Its a nice system - but the company as a whole is flawed in many ways - not reliable.

Inconvénients

Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.

Avantages

It is very user-friendly and effective.

Inconvénients

No negative report yet. I have not experienced any error in its usage

Avantages

The tool is aesthetically easy to use, and their product offering for cost is very affordable in comparison to other providers within the industry.

Inconvénients

Lack of seamless integrations that limited more non dev/technical members of from setting up crisp.

Avantages

I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

Inconvénients

I haven't had a lot of negative experiences with this software. Customer service is reasonable and helpful and Crisp works well for us.

Avantages

It is super easy to setup and there is a great free plan.

Inconvénients

nothing, it's above our expectations

Avantages

Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress.

Inconvénients

The chat widget isn't very user friendly. Plus, it doesn't allow that must customization of the widget itself.

Avantages

The Slack integration is a killer feature, we use Crisp mostly through slack.

The customer support team is great and very helpful.

Inconvénients

The AI bot is a bit difficult to set up workflows for.

Alternatives envisagées 

Intercom

Pourquoi passer à Crisp

The pricing seemed more down to earth as we scale. Crisp has a great slack integration and intercom does not.

Avantages

- Ease of use
- Diversity of features
- Support

Inconvénients

The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it.

Avantages

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Inconvénients

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Avantages

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Inconvénients

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Avantages

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Inconvénients

Nothing really. If there was a better integrated ticketing system that would be amazing.

Avantages

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Inconvénients

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Avantages

I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.

Inconvénients

Nothing major just it can be with a bit better UI and design, more minimalist and clean.

Avantages

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Inconvénients

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Avantages

Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)

Inconvénients

You can't filter between live chat and emails

Avantages

A interface é melhor que o do Intercom. Mas ainda, precisa de muitas melhorias...

Inconvénients

O preço, mas ainda sim faltam mais incentivos no Brasil.

Avantages

Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.

Inconvénients

The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.

Alternatives envisagées 

tawk.to et Zendesk Suite

Pourquoi passer à Crisp

Simplicity

Avantages

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Inconvénients

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Alternatives envisagées 

Freshdesk

Pourquoi choisir Crisp 

Delivery problems with Acumbamail

Inconvénients

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

Avantages

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Inconvénients

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Alternatives envisagées 

Intercom

Pourquoi passer à Crisp

We were using Crisp when I started about a year ago, but recently, due to some of the issues we'd been having with the bot, were looking at alternatives. Intercom was great, but we weren't going to be using 95% of the features and so could not justify the nearly double price tag. It also did not have some of the things we had come to rely upon, such as the auto-translate feature.

Avantages

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Inconvénients

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Avantages

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Inconvénients

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Avantages

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Inconvénients

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Avantages

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Inconvénients

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Alternatives envisagées 

Intercom et Zendesk Suite

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Crisp

Easier to use. Better features for my needs.

Avantages

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Inconvénients

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Avantages

- Great feature set, even on the free tier
- Excellent mobile app
- Integration with your favorite tools
- Advanced features like liveview for seeing your customers moving through your site live.

Inconvénients

It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

Avantages

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Inconvénients

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Avantages

- Great interface
- Painless installation (simply add a code snippet to your site's header)
- Offers a freemium tier which will cover most of your needs
- Lots of design options for the livechat box
- Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have)
- The team that builds it has always been helpful when I had questions

Inconvénients

I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.

Avantages

Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup.

Inconvénients

The conversation history view was a bit baffling to me at times.

Avantages

It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it.

Inconvénients

Not all the elements of the chat widget are translatable

Avantages

It has free plan and you can check from which country you are getting visitors which is live.

Inconvénients

After a certain time, previous messages get erased.

Avantages

The ability to develop our own Chat Bot.

Inconvénients

There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets.

Avantages

Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.

Inconvénients

The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.

Avantages

Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

Inconvénients

NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.

Avantages

Crisp is one of the least expensive options, which is mostly the reason we use it now. It does well as an onsite quick chat for customers to ask questions then hop off.

Inconvénients

This software is not the easiest to use. It's pretty simple overall, but the UI and explanations of what options it provides need some work. Triggers are not very intuitive or robust enough for more advanced chat strategy. Also, their reporting options are not good at all. It does not offer the ability to track much of anything except messages sent by each rep.

Avantages

I like Crisp because you can manage different conversation with a lot of operators.
Notes, message editing, live assist, very customizable, quite cheap

Inconvénients

The feature allowing you to see your interlocutor's screen is not that efficient, but useful
I miss integration with freshdesk

Avantages

- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter

Inconvénients

- New great integrations (like Stripe) are expensive (50% of our monthly subscription)

Avantages

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Inconvénients

Nothing really. The best chat solution. Period.

Avantages

Desktop, app and email notifications are really good. User friendly app and website.

Inconvénients

I have no bad comments about crisp app or website

Avantages

It gives you the functionality you need to talk to your customers while they are browsing your website.

Inconvénients

It does not allow you to create campaigns with new leads you enter.

Avantages

The appearance of crisp is very simple and sleek, looks modern and professional.

Inconvénients

Visitors location is not in the free plan whereas other competitors are providing this in the free plan.

Avantages

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Inconvénients

Nothing, Crisp is great and the customer support team is very helpful.

Avantages

Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Inconvénients

Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.