Crisp

Avantages

Easy to manage tickets and immediately answer your clients.

Inconvénients

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Avantages

most of my clients like to use it to contact me via the website

Inconvénients

the free version has very limited functionality

Avantages

Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often.

Inconvénients

Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs.

Avantages

This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Inconvénients

It is relatively newer but is constantly improving with more integration and features.

Avantages

1) The free version has so many features and is almost complete in itself.
2) Wild cards feature allows you to remove the chatbot from any page .
3) The pricing plans are well structured and the features included are total value for money .

Avantages

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Inconvénients

None, I think it works perfectly. Not that user-friendly.

Avantages

- Multilanguage feature is very useful and accurate enough
- You can enable a Help Centre for your platform through Crisp
- The analytics offers some valuable insights

Inconvénients

- The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate.

Avantages

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Inconvénients

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Alternatives envisagées 

Pourquoi passer à Crisp

Avantages

Affordable price, great customization and simple integration to our existing website

Inconvénients

Need more infos on the customers but i think it will come on next updates

Avantages

Clean and good experience, features you would expect, iteration on the product

Inconvénients

Some settings aren't easy to find or understand, this part could simplified

Avantages

It is free and has a lot of features compared to other customer chat tools.

Inconvénients

If you are going to pay money for customer chat there are a lot of better ones out there.

Avantages

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Inconvénients

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Avantages

Reliable and easy-to-use.

Inconvénients

I would love to have a better dashboard which would list every customer I have.

Avantages

Great product and very easy to implement.

Inconvénients

Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.

Avantages

The desktop application is perfect for our use.

Inconvénients

I know that it is not on your roadmap but I would love to have an helpdesk integrated.

Avantages

The Pro version is awesome with magic browsing, the ability to talk to clients and view chat logs. We can tag and prioritize clients as well.

Inconvénients

The free version barely cuts it, great if you have the budget for it.

Avantages

One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere

Inconvénients

wish it had auto-replies to save some time replying repeated questions

Avantages

I love the interface for this app and the fact that they offer a free plan

Inconvénients

there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.

Avantages

The pricing is great for a small team and its integration was top notch. Customer service utilizes the platform and actually responds directly to you instead of creating a ticket and following up later.

Inconvénients

Ticketing is a weakness of the software. It doesn't work as well as Live Agent or other.
Some of our clients have had trouble with the interface in the past.

Avantages

The simplicity of installing Crisp on my website. Just a line of code to copy paste!

Inconvénients

Honestly, I would have a hard time finding any considering the fact that it is a pretty new service.

Avantages

Quite inexpensive pricing options comparing to competition. Reactive support.

Inconvénients

Limited integration options and customisation.

Alternatives envisagées 

Pourquoi passer à Crisp

Avantages

So easy to use and way more affordable than other chat support solutions.

Inconvénients

Nothing. Crisp is great and has helped us grow our business.

Avantages

Lots of capabilities.

Inconvénients

There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months.

Avantages

Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. It is perfect for small business with ambitions to grow over time. Simple to setup, simple to use. Great product.

Inconvénients

Language setting a little difficult to setup when website has multiple languages.

Avantages

-Ease Of Use
-Pretty chat box design
-Extremely powerful campaign and marketing features
-Triggers are very easy to use, but effective

Inconvénients

I love crisp, but the ads to "Upgrade to Unlimited" are very annoying. I am subscribed to the Pro plan and when I accidentally click a feature that is only available to unlimited, the ads popup. I feel that these features should be hidden when you are not subscribed to them.

Avantages

I love that they have jam packed it with all the features you'd pay much more money from at Intercom. It's what got me interested in the first place. Also, there in-chat games are hilarious and super fun.

Inconvénients

I did not enjoy the interface at all. It was hard for me to use. Also, the pricing plans were unclear (even though they are very affordable)

Alternatives envisagées 

Pourquoi choisir Crisp 

Logiciel antérieur 

Avantages

Crisp makes on-site chat available to smaller companies for much less than Intercom or similar products.

Inconvénients

The platform is a bit more DIY than other systems and will require configuration to get it working how you want.

Avantages

Perfect to close customers. Especially if you are running advertising campaigns

Inconvénients

Would love to see the referrer of the users I am talking with. Would help us to know where they are coming from.

Avantages

It's free for small use. Good features.

Inconvénients

Notifications don't work that well. I don't get them on my phone smoothly. I get repeat notifications for messages I've already received.

Avantages

Extremely easy to set up. It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions. Very easy and convenient to use.

Inconvénients

Many of the customisation options are only available for the paid plans. At least in the free plan you have no tools to help ensure compliance with data protection legislation.

Avantages

They have a free plan.
Easy to configure and install on your website.
Great for startups.

Avantages

As I said before, it is easy-to-use.

Inconvénients

I think they should make plugins more visible. Took me three weeks to discover that they were here. Love the one for Slack BTW.

Avantages

They implemented changes quickly. The product is constantly evolving.

Inconvénients

Not all features are available when you are subscribing to the seed plan.

Avantages

Just what we needed and very easy to set up. Custom settings were great and free which was most important

Inconvénients

Can't think of any it foes what we want.

Alternatives envisagées 

Avantages

I was looking for intercom alternative and found crisp on product hunt. The features look great and has affordable pricing.

Inconvénients

I was specifically looking for Hubspot integrations. Unfortunately they don't have Hubspot integration. The live chat agent even tried to pitch me that they are alternative to Hubspot(they are not) - which made me turn away from them.