REACH

Avantages

C'est un logiciel qui vous permet de faire évoluer votre entreprise sur les réseaux sociaux J'aime la façon dont on peut planifier les graphiques ça me permet d'offrir à mes clients plusieurs types d'optionsREACH est un logiciel très fiable je le conseille à tous si éventuellement vous souhaitez faire connaître votre jobs ou commerce En plus de ça c'est même pas chèr

Inconvénients

Les configurations de REACH sont très compliqué sinon j'ai pas eu d'autre problème

Avantages

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience.

I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Inconvénients

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free.

Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability.

I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

Avantages

The ease of use. The built in tools to create announcements are simple and uncomplicated. The support team is attentive and communicative.

Inconvénients

I originally chose this product over the other provider because it offered a Facebook Live feature that is no longer available. It does not look like this feature is being reinstated.

Avantages

I had no pros working with this product, unfortunately. I switched all 300 screens to another platform.

Inconvénients

They have hidden fees that are not told until after you try it and want to sign up. We wasted valuable time as we had a budget, and the fee was 350 for set-up, which was never discussed in several conversations. No other platform has that fee. The designer was not good at all. My 3rd Grader could have done better. Not worth it for the 350. Runnnnnn. They are so many options that do not change that.

Avantages

REACH has allowed our school district to communicate to our community in an efficient and stylish way. The best feature of this software is its video integration using video files and YouTube links. We have been able to include full video programs into our graphic message board.

Inconvénients

We have had issues with the social media layouts and integration. The software includes URLs that might be included in a Facebook or Twitter post.

Avantages

I like the image display and the updates. Our ambulances look great on the monitor and it is the first thing people see when they walk in. The combination of the images with the scrolling updates looks very professional and helps with communication within the company.

Inconvénients

The software is very easy to use. I don't know of anything I would list as a negative feature.

Avantages

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Inconvénients

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Avantages

The implementation team at Reach was fantastic, they worked with me to create a beautiful layout that is easy for me to maintain. The interface is intuitive, and updates are quick and painless. The fact that the system is cloud based has saved countless trips to the office, when quick updates were needed off hours.

Inconvénients

I honestly have not run across a "Con" for us.

Avantages

I like the variety of applications available, for instance, weather, time, date, social media feeds.

Inconvénients

Moving to the Playlist and Media Library was a good switch in order to allow us more flexibility in building slides, however it is more complicated than the slide building we were using previously. It would be nice to toggle between the two build capabilities to allow more staff to create and edit slides with less training.

Avantages

The customization on all fronts plus great customer support.

Inconvénients

Unable to segment info across multiple TV locations within the same building without investing more into product. We just don't have the budget.

Avantages

I really enjoyed working with the team as we were switching to Reach for our digital signage needs. It was an easy transition since the staff at Reach helped setup the back-end the way we needed for our business.

Inconvénients

My biggest wish for continuing work as an Admin is to have a bit more control over our devices and configuring our environments. This is a minimal concern as the team at Reach is always available to quickly help us complete these tasks.

Avantages

I like the automation of displays in that start and stop times can be chose as well as one drive linking.

Inconvénients

I can think of nothing that is a con regarding Reach.

Avantages

I like that our REACH display is just "plug and play". It displays our facility schedule on it, and it updates as events pass and loads upcoming ones. We have static logos on the bottom off the screen under the schedule. It looks great and incredibly professional in our lobby. We are happy to have something so custom to our branding.

Inconvénients

REACH feels intimidating when setting up any changes to the display. We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up. I haven't actually had problems with it, but I definitely err on the side of caution and I only trust technologically very specific staff to use it.

Avantages

Overall ease of use, with little training required. The overall layout is visually appealing.

Inconvénients

After using the software for about two months, I have no real cons, but instead a couple of suggestions. 1) I frequently have the REACH site and an Excel window open on one screen, with the windows reduced to the data being transferred. When a new calendar event window opens, it is fixed and cannot be moved, which greatly restricts window size. Please consider making the event box moveable as a click-and-drag; 2) Within the same new event calendar box, there is a button for more details, but the only addition is adding location. I think the original box could be slightly increased or tightened up to have location on the main screen; 3) When uploading new media library assets, it would be helpful if there was a crop/zoom function make the asset more readable or focus the content, and if it would be possible to have the option to have an asset scroll down automatically if the asset content exceeds screen height (Calendar events scroll just fine). Thanks

Avantages

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Inconvénients

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

Avantages

Our students find the information informative and easy to digest.

Inconvénients

There are times when it needs to reboot which can be an annoyance especially over the weekend.

Avantages

The scheduling feature is a huge positive for me. It is a set it and forget it thing. I can schedule the words of the week for the whole school year, and I don't have to worry about it. same form College shirt day and any other regularly appearing information.

Inconvénients

None! I am completely satisfied with the product

Avantages

The software is easy to use and very user friendly. Having had the software for a few years now, I'm always impressed by each new feature added, and the ease it takes to learn how to best implement it.

Inconvénients

Tweaking a display just the way I want it is slightly harder to do than it was with a previous design, but the more I get used to the software, the easier it becomes.

Avantages

The software is very easy to learn and the support from the team is wonderful. Training went smooth and was easy to follow. The potential this program has is endless. There is such a wide variety to the stock images available that I am able to make any announcement style I would like. Another aspect that I like about the REACH program is the ability to "work ahead" on items that you would like broadcasted. What I mean by that is the option to set start and finish timelines. I am able to work ahead on different events two or three months ahead of time and then just set the broadcast date and not worry about it. There are many useful options that are attached with this program I however just named a few.

Inconvénients

One thing that can be a bit frustrating is the way Windows updates do not sync with my end of the program. Here is an example of when happens...Windows has an update and when they do my monitor will go down. There is a big blue ribbon across the screen that lets you know you must perform a reboot. Well I am not able to reboot that in house. I have to make a ticket for tech support at REACH to do. Now with that being said the support at REACH responds right away and it doesn't take more than an hour to get things back up and running. The communication on their end is great I know exactly when they get the message and when they fix the issue. So that helps make it a bit less frustrating.

Avantages

REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display!

Inconvénients

Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads.

Avantages

If I'm pressed for time, I can quickly pull from high-quality, pre-made templates and sign options. If I have time to make my own signs, the menu of colors, backgrounds, fonts, and animation features allow me to be creative.

Inconvénients

It would be very helpful if each font name was shown in the actually font; this would make it easier to pick from the list.

Avantages

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Inconvénients

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is.
Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

Avantages

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Inconvénients

I have not found anything yet that I do not like about this software.

Avantages

It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Inconvénients

The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Avantages

I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support.

Inconvénients

Nothing! We have not found any drawbacks or problems and are extremely pleased with this system.