eSilentPARTNER

Avantages

The software was excellent. Did everything we need it to from a task management, collaboration and traffic planning (and a ton more that we didnt use for billing and budgeting).

Inconvénients

Our team felt the UI was dated. We switched off for that reason but that was 2 years ago, so we would definetly take a look again.

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Avantages

eSilentPartner is overall a great platform to use, and I use it daily with my team.It is especially useful for the industry in which Moveo operates (advertising). eSP has many great features, and overall, it is an extremely thorough and helpful tool.

Inconvénients

Regarding this, I only have a few notes:1 - Abbreviated menu item names:--> There are some menu items that are abbreviated, or which have unclear names (i.e., Setup --> Cat / Group; Jobs --> Group --> Approve Draft Inv's; AP --> Computer Checks, etc.)--> This aspect of eSP can make using the platform confusing-- especially for some of our contractors, who do not have English as their first language.--> This aspect also makes the platform feel like an unfinished product. Having a more-standardized way of naming eSP's menu items (i.e., no abbreviations, and/or clearer descriptions) would help the platform feel more cohesive.2 - Difficult learning curve:--> eSP has an inviting, user-friendly interface, but the full functionality of the platform is sometimes unclear. eSP has many useful functions, but there is a rather steep learning curve for this platform.--> This is somewhat related to my note #1: I do believe that standardizing the naming conventions of all menu items would help make the learning curve less steep.3 - Inaccessible financial statements for previous years:--> We are unable to access financial statements from years prior to "last year".--> For example, if I want to generate Moveo's profit & loss statement, I am only able to select: 1 - "last year", 2 - "this year", and 3 - "next year". Please expand this functionality. We need to access financial statements for all years, regardless of time period. This is my biggest need.

Avantages

Initially we were sold on the idea that this was going to be the one software that did everything well, accounting and timekeeping, project management and team comms. Spoiler alert, it does not.

Inconvénients

After being made a lot of promised about things the software could do or would do on near-term future releases we realized this software is a dud. The accounting integration was so painful that honestly the only reason we still have ESP is because I don't think we could put our accounting team through another migration. So we basically se it for timesheets and billing and we have replaced all other functionality with far superior tools like Microsoft Teams for team collaboration and Asana for project management.

Avantages

Managing CampaignsTime TrackingBasic Financial reports

Inconvénients

Lack of user customized reports for finance and a solid tool for managing accounts receivablesText based reports rather than graphsLack of dynamic graphs

Avantages

It's all in one place. Production/creative jobs - from estimate and advanced billings to step by step production assignments that can auto adjust when a client messes with a deadline and deliverables to final billings, Media advertising Jobs - from planning and invoicing, thru push of a button placement buying, to reconciliation (with or without third party integration), all with tools that automatically recalculate when placements or timing changes. Use the full breath of the software to have one click insight on any job at any moment. Even financial wellness of individual jobs, clients or campaigns. On the financial side it's extremely easy to implement and use, it integrates with banks and credit card payments seamlessly, delivers clear and concise financial statements, has tons of standard report at a click of a button - can download to excel if you want - has an easy to read dashboard that provides up to the minute financial data in one place for comprehensive look at the companies financial standing.

Inconvénients

I would like an easy way to look at past years beyond 1. Love that I can see and compare this year with last but would like to expand on that so I can get the last 5 years just as easy as last year.

Avantages

Had a robust feature set that was detailed for multiple portions of project management within a marketing agency.

Inconvénients

It was not user intuitive. User experience and interface were not as sharp as one would expect for a SaaS product

Avantages

Estimating, PO's, Job Charges, Tracking hours to date, Schedules!

Inconvénients

I understand that Clients want different things & you are meeting their requests. This is amazing customer service.Therefore, there are too many ways to do the same thing. This is confusing to new adoptees.

Avantages

the ease of preparing reports used for financial statements and tax returns are produced from these #s

Inconvénients

not much to complain about for my job... maybe have 3 or 4 years of data vs two or three

Avantages

The ability to write SQL reports in order to get the information that is required to provide insightful analysis.The customer service/support is outstanding!

Inconvénients

I've received complaints from internal resources that they don't like the interface and they find the project management tool lacking.eSP has some quirks but the support team is quick to look into it and provide solutions.Training manuals are not fluid.

Avantages

The service and the ability to modify the system at times to meet current needs.

Inconvénients

the timeline feature if it could be more user friendly.

Avantages

la integración y el servicio al cliente, ademas de la facilidad de realizar las tareas

Inconvénients

un app amigable para las areas creativas (que no gustan nada complicado)

Avantages

Software is easy to use and it is layout nicely.

Inconvénients

Some of the reporting features could be enhanced.

Avantages

Feedback and response from customer service is always efficient.

Inconvénients

Not being able to close the year end on my own.

Avantages

We have used the software for so long that it is comfortable yet constantly improving.

Inconvénients

The original integration date was rushed by our team and had to be postponed so that we could be fully ready to use Silent Partner. If we were starting over I would highly recommend training sessions with Silent Partner support, or intensive training to an administrator that could in turn train staff to utilize Silent Partner to its full capacity.

Avantages

We have been using eSilentPARTNER for over 12 years. It's clear that the developers understand the nuances of our business and have incorporated that into the platform. The support team is responsive, professional and fully versed in the application. We use eSilentPARTNER primarily for accounting and project management purposes and we have never been unhappy with the software.

Inconvénients

Although the software is intuitive and easy to use, there is some inconsistency in functionality between the different modules. This however has not been problematic.

Avantages

eSilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly.

Inconvénients

I would like more features to keep integrating within the same software: more flexible expense report and project management

Avantages

The Accrued Media report- this report allows me to know what media vendor invoices I am missing

Inconvénients

Media - the ability to import excel media plans; and even though I understand I wish there was a media vendor report I can run by media client.

Avantages

Very easy to do everything from writing checks to printing reports. Enough options on all aspects of Silent Partner to fit all types of companies and their needs

Inconvénients

sometimes the updates will force you to do things you are used to in a different way. that being said, once you get used to the updates, you see they are usually for the better.

Avantages

easy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software.

Inconvénients

we like contacting directly our contacts ie. [SENSITIVE CONTENT] versus going through eforum.

Avantages

I think that the job jacket is pretty good. I like being able to upload documents/view invoices and job charges all in one spot.

Inconvénients

I'd like to be able to view more than just "last year" "this year" and "next year"

Avantages

The ease with which each function can be carried out

Inconvénients

There isn't anything about the software I do not like. If I cannot access what is needed [SENSITIVE CONTENT] and the team from SP is more than willing to accommodate us and assist with solutions.

Avantages

It is easy to use and understand when you get used to using it.

Inconvénients

Only cons are when I make an error by mistake.

Avantages

Overall the software is very user friendly, and the team has always been able to accommodate most special requests/ updates that we have asked for.

Inconvénients

I wish there were more in depth options for standard reporting.

Avantages

This is my first experience as a user of eSP. The product is generally intuitive and meets the expectations of the core areas of the company. My responsibility is Finance, as such my daily interaction with the product is AR, AP, GL and Revenue (or Income Statement reports).
Still a lot to learn but the most relevant feature of the product is the solid knowledge of Michelle Smith and her fast response to my questions. I am so positive impressed by her professionalism and passion to serve.

Inconvénients

For finance processes and reporting, I do see the need to add features such as: Cash flow reports, Cash flow forecasting, grouping of Clients or Vendor codes to track performance of Clients or Vendors belonging to the same group.
Configuration to send mass e-mails to clients to share their statements of accounts, automatic remainders of invoices due or overdue. Availability for Canada of the A/P > Computer Checks (ACH option).

Avantages

I like the capabilities it has to support our agency

Inconvénients

There is a lot that I don't know as far as what Silent Partner has to offer